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    FOO-Duties and Responsibilities

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    Angel Bamba
    The document outlines the organizational structure and responsibilities of departments in a hotel. It describes the roles of the general manager, executive committee, and directors of various departments including rooms, food and beverage, sales, human resources, finance, and engineering. It also details the roles of front office staff such as the front office manager, reservation supervisor, bell captain, telephone operator, and front desk clerks.

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    © All Rights Reserved
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    FOO-Duties and Responsibilities

    Uploaded by

    Angel Bamba
    18 views29 pages
    The document outlines the organizational structure and responsibilities of departments in a hotel. It describes the roles of the general manager, executive committee, and directors of various departments including rooms, food and beverage, sales, human resources, finance, and engineering. It also details the roles of front office staff such as the front office manager, reservation supervisor, bell captain, telephone operator, and front desk clerks.

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    The document outlines the organizational structure and responsibilities of departments in a hotel. It describes the roles of the general manager, executive committee, and directors of various departments including rooms, food and beverage, sales, human resources, finance, and engineering. It also details the roles of front office staff such as the front office manager, reservation supervisor, bell captain, telephone operator, and front desk clerks.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    18 views29 pages

    FOO-Duties and Responsibilities

    Uploaded by

    Angel Bamba
    The document outlines the organizational structure and responsibilities of departments in a hotel. It describes the roles of the general manager, executive committee, and directors of various departments including rooms, food and beverage, sales, human resources, finance, and engineering. It also details the roles of front office staff such as the front office manager, reservation supervisor, bell captain, telephone operator, and front desk clerks.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 29

    FIRST CITY PROVIDENTIAL COLLEGE

    FRONT OFFICE
    DUTIES AND
    RESPONSIBILITIES

    Anne Michelle J. Naig


    CHECK-IN AT MANILA HOTEL
    FLOATING RESTAURANT
    HOTEL ELIZABETH - BAGUIO
    MANOURE HOTEL - BAGUIO
    EMPLOYEES
    ORGANIZATION OF THE HOTEL
    IS RUN BY:

    General Manager

    Executive Committee
    MAJOR DEPARTMENTS IN
    HOTEL:

     Rooms Division Director


     F and B Director
     Sales and Marketing Director
     Human Resources Director
     Financial Controller
     Chief Engineer
    A) GENERAL MANAGER
    - RESPONSIBLE FOR THE OVER-ALL PERFORMANCE OF THE HOTEL EMPLOYEES

    Duties:
     L Leader of the hotel

     A Accountable for the hotels profitability

    Visible in lobby and F and B outlets at peak time


     V
    Meet and greet VIP guests
     M
    Keep guest satisfied
     K
    Keep employees Happy
     K
    THREE TYPES OF A LEADER

    Authoritative
    Leader

    Democratic
    Leader

    Laissez -
    Faire
    QUALITIES OF A SUCCESSFUL G.M.
     Follow through getting the job done
     L eadership
     A ttention to details
     P atience
     People skills
     A bility to delegate effectively
    B) EXECUTIVE ASSISTANT MANAGER

    Other terms:
    1. Resident Manager
    2. Assistant Manager

    Duties:
     Visible to staff and guest
     Supervision to other managers
    C) F AND B DIRECTOR
     Handles the intensive parts of;

    Purchasing
    Purchasing

    Receiving
    Purchasing

    Storing
    Purchasing

    Preparing
    Purchasing

    Serving
    Purchasing
    REPORTING TO MANAGERS ARE
    THE FOLLOWING;
    1. Catering Manager

    2. Convention Coordinator

    3. Banquet Manager

    4. Assistant F and B Director

    5. Restaurant Manager

    6. Bar manager
    D) ROOMS DIVISION DIRECTOR

     Senior Supervisor

    Duties:

     Check the daily sales

     Check the service in guestroom business


    E)HUMAN DIRECTOR
    Personnel Director
    Duties:
     Staffing elements of the hotel
     Interviewing
     Selecting
     Recruiting
     Training
     Record-keeping
     Performance Reviews
     Labor relations
     Embracing collective
     Bargaining
     Grievance
     Disciplinary
    F)SALES AND MARKETING DIRECTOR
     Generating new business in the hotel
     Handling promotion
    - promotion
    - advertising and
    - organizing events
    G) CHIEF ENGINEER
     Repair and maintenance of the
    physical plant

    Air Conditioning
    Purchasing Refrigerator
    Purchasing

    Heating
    Purchasing Lights
    Purchasing

    Elevator Devices
    Purchasing Purchasing
    Fire Fighting equipment

    Anything Mechanical
    Purchasing
    H) FINANCIAL CONTROLLER

    - All accounting functions

    1. Payroll
    2. Banking
    3. Internal Auditing
    4. Various Control Function
    FRONT OFFICE MANAGER

    FRONT RESERVATI CHIEF


    CHIEF CHIEF
    ONS BELL GUEST
    OFFICE SUPERVISO
    TELEPHONE AIRPORT
    RELATION/C
    CAPTAIN EXCHANGE ASSISTANCE
    MANAGER R ONCIERGE

    Door Conci
    FRONT FRONT man FRONT FRONT erge
    OFFICE OFFICE OFFICE OFFICE
    MANAGER MANAGER Bell MANAGER MANAGER
    Bus.
    Boy Center
    clerk
    FRONT DESK CLERK
     Looks after the registration
    of hotel guests
     Serves as communication and
    information center
    RESERVATION SECTION
     Handles reservations from
    room bookings either through
    the telephone or direct
    personal contact.
    BELL SERVICE
     Is responsible for escorting
    guests during check in and
    check out
     Attending to their luggage
    TELEPHONE EXCHANGE
     Answering i9ncoming calls
     Receiving and disseminating
    messages
     Giving information to callers
    through the phone, placing and
    receiving long distance and
    overseas calls
     Screening calls and other related
    matters
    FRONT OFFICE CASHIERING
     Responsible for the
    settlement of guest bill
    CONCIERGE/GUEST RELATION
    ASSISTANCE
     Attends to any kind of guest
    assistance like tour and
    travel assistance
     Confirmation of tickets and
    other services.
    AIRPORT/TRANSPORT
    ASSISTANCE
     Handles the transport of the
    guests to and from the
    airport or other transport
    terminal
    BUSINESS CENTER
     Handles transactions in the
    business center including;
    a. Computer services
    b. Fax
    c. E-mail
    d. Xerox
    e. Souvenir items
    f. Etc.

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