Global Service Way

User’s Guide

Global Service Technology Development Team

2019.01
User’s Guide Global Service Way

The Table of Contents

1. Log-In 5. Community
• Notice (Distributor/Dealer)
• Dealer Board
2. Home • Privacy Notice (Only for West Europe)
• Menu • System Q&A (Distributor/Dealer)
• VIN Search • System FAQ (Distributor/Dealer)
• VIN Detail
• Detail Search
• My Page
6. Diagnostic Tool
3. Manual • KDS/GDS Hot Line (Distributor/Dealer)
• Shop Manual
• KDS/GDS Notice (Distributor/Dealer)
• Body Repair
• KDS/GDS FAQ (Distributor/Dealer)
• Overhaul
• KDS/GDS User Manual
• SST
• ETM
• Wiring Repair Kit 7. M.I.S
• Wiring Repair Connector • User Information
• Wiring Repair Connector Guide • GSW Hits
• DTC Guide • Registration Status
• Owner’s Manual • Evaluation
• LTS • Knowledge Feedback
• Parts Catalogue • TSB
• Video Guide • Technical Hotline
• Case Study
• KDS/GDS Hotline
4. Tech & Quality
• Technical Service Bulletin (Distributor/Dealer)
• ECU Upgrade
• Technical Hotline (Distributor/Dealer)
• Case Study (Distributor/Dealer/DLogger)
• Variant Code
User’s Guide Site Overview

1. Log-In

Screen Description

1. Internet Address :
http://www.kia-hotline.com

2. Type User ID and password.

3. The account will be locked when you

input wrong password 5times

4. When you forget ID, Password or ID

locked, click and enter your
registered email to have temporary
password or contact distributor
administrator.
User’s Guide Site Overview

2. Home

Screen Description

1. Move to each menu through the

menu bar at the top of the screen.

2. Each List shows up the recent article.

3. Click the list to check the contents.

4. Click the KIA logo at the top to move

to Home Screen.
User’s Guide Site Overview

Menu

Screen Description

1. Check the whole menu and move to

each menu through the menu bar at
the top of the screen.

2. Search only authorized categories

and menus depending on authority
granted.
User’s Guide Site Overview

VIN Search

Screen Description

1. Search the list by inputting 6 digits

VIN on the search box.

2. Select VIN on the Pop-up list.

User’s Guide Site Overview

VIN Search

Screen Description

1. Check the vehicle Model ID, Year

and
Engine under the search box at the
top.

2. Click the ‘Search’ to see the details.

User’s Guide Site Overview

VIN Detail

Screen Description
VIN Detail Pop-up Screen

1. Lookup the specification of the

corresponding VIN.

2. Key / PIN information will be showed

through ‘Search’ button.
User’s Guide Site Overview

Detail Search

Screen Description

1. Click the Detail Search located in the

right VIN search.

2. Possible to search after input

keyword and click ‘Search’ button
without selection of the Model and
Model Year.

3. Possible to search within the results

through click of ‘Re-search’.

4. Check the search results at the

bottom as each category.
User’s Guide Site Overview

My Page

Screen Description

1. Check My Info, written documents,

Replies, Bookmarks and result by
user ID.

2. Check and comment in detailed

document after pop-up for some
document in Knowledge Feedback
item.
User’s Guide Global Service Way

3. Manual
• Work Shop
- Shop Manual
- Body Repair
- Overhaul
- SST

• ETM
- ETM
- Wiring Repair Kit
- Wiring Repair Connector Guide

• DTC Guide

• Owner’s Manual
• LTS

• Parts Catalogue
• Video Guide
User’s Guide Manual

Shop Manual
└ Providing information for vehicle diagnosis and repair (Specifications, Procedure, Troubleshooting, SST)

Screen Description

1. Select Model, Model Year and

Engine.

2. According to the selected model,

Quick Link shows the detail list.
User’s Guide Manual

Shop Manual

Screen Description

1. Click the Menu Tree on the left to

see the lower categories.

2. Click the each category on the Menu

Tree to see the contents.
User’s Guide Manual

Shop Manual

Screen Description

1. Click ‘Knowledge Feedback’ at the

bottom to write down the feedback.
User’s Guide Manual

Body Repair
└ Providing information to restore damaged body structure (Procedure, Measurement, Sealing)

Screen Description
Body Repair menu screen

1. Click the Menu Tree on the left to

see the lower categories.

2. Click the each category on the Menu

Tree to see the contents.
User’s Guide Manual

SST
└ Special Service Tool to decrease working time and improve the efficiency (Removal, Installation, Calibration)

Screen Description
SST menu screen

1. Click the Menu Tree on the left to

see the lower categories.
User’s Guide Manual

ETM
└ Providing information for diagnosis and repair of electrical equipments (circuit diagram, Circuit, Connector type & location)

Screen Description

1. Click the Menu Tree on the left to

see the lower categories.

2. Zoon-in and Zoon-out views

available.

3. Check various images by clicking the

number button at the top-right on
the bar.

4. Pop-up the new screen through

Hotspot click.
User’s Guide Manual

DTC Guide
└ Providing information for vehicle repair according to DTC

Screen Description
DTC Guide menu screen

1. Click the Menu Tree on the left to

see the lower categories.
User’s Guide Manual

Owner’s Manual
└ Providing information for customer's safety and system features (Instructions, Specifications, Cautions, Maintenance)

Screen Description
Owners Manual menu screen

1. Click the Menu Tree on the left to

see the lower categories.

2. The contents will be displayed as

PDF format.
User’s Guide Manual

LTS
└ Providing labor time for warranty and general repair (labor code/time, parts design)

Screen Description

1. After user authority check, new LTS

webpage is linked automatically.

2. Input VIN/keyword and Select

correct model.
User’s Guide Manual

Parts Catalog
└ Providing part information to order through MOBIS.

Screen Description
MOBIS WPC (Web Parts Catalog) link

1. Select Correct Model and MY

according to the vehicle.

2. Click the image in the screen or

input part number at the top.
User’s Guide Manual

Video Guide
└ Providing video file to help technician’s understandings (Procedure, Repair tips)

Screen Description

1. Select Model, Group and Language

on the left.

2. Input keyword or Description.

User’s Guide Global Service Way

4. Tech & Quality

• Technical Service Bulletin (Distributor / Dealer)

• ECU Upgrade

• Technical Hotline (Distributor / Dealer)

• Case Study (Distributor / Dealer / DLogger)

• Variant Code
User’s Guide Tech & Quality

Distributor TSB > List

└ Providing information for quality concern and repair (Recall, Campaign, F/Fix, part information)

Screen Description

1. Search by status on the top or

inputting Model, TSB Type, Group or
Language on the left.

2. Unchecked TSB List will be displayed

in bold.

3. Click ‘Excel’ button to download the

list.
User’s Guide Tech & Quality

Distributor TSB > List > Search

Screen Description

1. Search by inputting Model, TSB

Type,
Group or Language on the left.

2. All TSBs applied each model will be

displayed by Model searching.

3. Only TSBs distributed each language

will be displayed by Language
searching.
User’s Guide Tech & Quality

Distributor TSB > List > View

Screen Description

1. View detail information of TSB.

2. Search same TSB information in

various languages by changing
language option on the top-right.

3. Click ‘Close’ or ‘Discard’ button to

change the status of TSB.
(available only authorized administrator)

4. Click ‘Copy’ button to see local copy.

(available only authorized administrator)

5. Move to the Dealer TSB webpage to

edit information.
User’s Guide Tech & Quality

Distributor TSB > Write (only for KMC)

Screen Description

1. Click ‘Write’ button or Enter

“Temporary Saved” list

2. Click ‘Submit’ button to upload the

completed information to as
“Approving” status.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

Distributor TSB > Approve (only for KMC)

Screen Description

1. Select Parts Delivery Date, GWMS

Upload status and Click Approval

2. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

Distributor TSB > List > View > Local Copy

Screen Description
Copied Distributor TSB is moved to
“Temporary Saved” of Dealer TSB.

1. View detail information of Local

Copy.

2. Edit the information if needed and

save temporarily.

3. Click ‘Delete’ button to delete the

temporary saved information.

4. Click ‘Submit’ button to upload the

information to the Dealer TSB as
“Approved” status.
User’s Guide Tech & Quality

Dealer TSB > List

└ KMC’s TSB released to dealers by distributor administrator.

Screen Description
Search ‘Dealer TSB’ list

1. Local Copied and Submitted TSB will

be added on the Dealer TSB List.

2. Unchecked TSB List will be displayed

in bold.

3. Click ‘Excel’ button to download the

list.
User’s Guide Tech & Quality

Dealer TSB > Write (only for Distributor Administrator)

Screen Description

1. Click ‘Write’ button or Enter

“Temporary Saved” list.

2. Click ‘Submit’ button to upload the

completed information to the Dealer
TSB as “Approved” status.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

ECU Upgrade > List

Screen Description
Search ‘ECU Upgrade’ list

1. Search by region on the top or

inputting Model, TSB Type or Group
on the left.

2. Click the list and see detail contents.

* Dealers can find only ECU upgrade

list released by Distributor in the
distributor TSB.
User’s Guide Tech & Quality

Distributor Hotline > List

└ Communication space to solve technical service concern between KMC and Distributor

Screen Description
Search ‘Distributor Hotline’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.

4. Can be viewed other distributors by

public function
(Only Performed by GTSC)l
User’s Guide Tech & Quality

Distributor Hotline > View

Screen Description
View ‘Distributor Hotline’ detail

1. Click the list to see detail contents

2. Administrator can click the ‘Edit’ or

‘Delete’ button to edit and delete the
contents

3. Input the result and click ‘Submit’

button. The case will be changed to
solved status.
User’s Guide Tech & Quality

Distributor Hotline > Write

Screen Description
Write ‘Distributor Hotline’

1. After writing details, click ‘Temporary

saving’ or submit.

2. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

Dealer Hotline > List

└ Communication space to solve technical service concern between Distributor and Dealer

Screen Description
Search ‘Dealer Hotline’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Can be viewed other dealers by

public function
(Only performed by distributor admin)
User’s Guide Tech & Quality

Dealer Hotline > View

Screen Description
View ‘Dealer Hotline’ detail

1. Click the list to see detail contents.

2. Only Distributor Administrator can

edit or delete dealer’s inquiry.

3. Input the result and click ‘Submit’

button. The case will be changed to
solved status.

4. Distributor admin can ask KMC for

dealer’s inquiry through ‘Copy’
button.
User’s Guide Tech & Quality

Dealer Hotline > Write

Screen Description
Write ‘Dealer Hotline’

1. After writing details, click ‘Temporary

saving’ or submit.

2. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

Distributor Case Study > List

└ Providing service tips for the case solved in the Distributor Technical Hotline

Screen Description
Search ‘Distributor Case Study’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.
User’s Guide Tech & Quality

Distributor Case Study > View

Screen Description
View ‘Distributor Case Study’ detail

1. Click the list to see detail contents.

2. Administrator can click the ‘Delete’

button to delete the contents and
‘Copy’ button release to dealers.

3. Distributor admin can click ‘Copy’

button to release to ‘Dealer Case
Study’.
User’s Guide Tech & Quality

Distributor Case Study > Write

Screen Description
Write ‘Distributor Case Study’

1. After writing details, click ‘Temporary

saving’ or submit.

2. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

Dealer Case Study > List

└ Providing service tips for the case copied from Distributor Hotline and solved in the Dealer Technical Hotline

Screen Description
Search ‘Dealer Case Study’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.
User’s Guide Tech & Quality

Dealer Case Study > View

Screen Description
View ‘Dealer Case Study’ detail

1. Click the list to see detail contents.

2. Administrator can click the ‘Delete’

button to delete the contents.
User’s Guide Tech & Quality

Dealer Case Study > Write (only for Distributor Administrator)

Screen Description
Write ‘Dealer Case Study’

1. After writing details, click ‘Temporary

saving’ or submit.

2. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Tech & Quality

DLogger Case Study > List

└ Providing service tips for DLogger to analyze intermittent and difficult concerns in electronic control system

Screen Description
Search ‘DLogger Case Study’ list

1. Search the lists by searching options

at the top.

2. Click each list to see the detail

contents.
User’s Guide Tech & Quality

DLogger Case Study > View

Screen Description
View ‘DLogger Case Study’ detail

1. Click the list to see detail contents.

User’s Guide Tech & Quality

Variant Code > List

└ Providing service code for Airbag, ESC and Cluster according to vehicle option

Screen Description
Search ‘Variant Code’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the detail

contents.
User’s Guide Tech & Quality

Variant Code > View

Screen Description
View ‘Variant Code’ detail

1. Click the list to see detail contents.

2. File download available

User’s Guide Tech & Quality

Variant Code > Write (only for KMC)

Screen Description
Write ‘Variant Code’

1. Select Model, MY and System

(Airbag, ESC, Cluster)
User’s Guide Global Service Way

4. Community

• Notice (Distributor / Dealer)

• Privacy Notice (Only for West Europe)

• Dealer Board

• System Q&A (Distributor / Dealer)

• System FAQ (Distributor / Dealer)

User’s Guide Community

Distributor Notice > List

└ KMC’s formal notice for Distributors

Screen Description
Search ‘Distributor Notice’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.
User’s Guide Community

Distributor Notice > View

Screen Description
Search ‘Distributor Notice’ detail

1. KMC Admin can delete or edit the

contents before expiration.

2. Click ‘Knowledge Feedback’ button

for inquiry of the Notice.
User’s Guide Community

Distributor Notice > Write (only for KMC)

Screen Description
Write ‘Distributor Notice’

1. Search ‘Area & Distributor’ to set up

the target of this notice.

2. After writing details, click ‘Temporary

saving’ or submit.

3. Possible to send auto e-mailing

to selected Distributor’s admin
after registration.
User’s Guide Community

Dealer Notice > List

└ Distributor’s formal notice for Dealers

Screen Description
Search ‘Dealer Notice’ list

1. Search the lists by searching options

on the left. The result differs
depending on authority granted to
users.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.
User’s Guide Community

Dealer Notice > View

Screen Description
View ‘Dealer Notice’ detail

1. Distributor Admin can delete or

edit the contents before expiration.

2. Click ‘Knowledge Feedback’ button

for inquiry of the Notice.
User’s Guide Community

Dealer Notice > Write

Screen Description
Write ‘Dealer Notice’

1. After writing details, click ‘Temporary

saving’ or submit.

2. Possible to send auto e-mailing

to Dealers after registration.
User’s Guide Community

Privacy Notice > List (only for West Europe)

└ Providing contents for GSW_TI and DLogger in the EU GDPR (General Data Protection Regulation)

Screen Description
Search ‘Privacy Notice’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the detail

contents.

3. Administrator can click the ‘Write’

button to write down a notice.
User’s Guide Community

Privacy Notice > View (only for West Europe)

Screen Description
View ‘Privacy Notice’ detail

1. Distributor Admin can delete or

edit the contents.
User’s Guide Community

Privacy Notice > Write (only for West Europe)

Screen Description
Write ‘Privacy Notice’

1. After writing subject, select the

language and Category with
attachments.
User’s Guide Community

Dealer Board > List

└ Free communication space among dealers.

Screen Description
Search ‘Dealer Board’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the detail

contents.
User’s Guide Community

Dealer Board > View

Screen Description
View ‘Dealer Board’ list

1. Dealer can delete or edit the contents.

User’s Guide Community

Dealer Board > Write

Screen Description
Write ‘Dealer Board’

1. After writing details, click ‘Temporary

saving’ or submit.
User’s Guide Community

Distributor System Q&A > List

└ Inquiry for GSW system concern from Distributor

Screen Description
Search ‘Distributor System Q&A’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the detail

contents.

3. Distributors can click the ‘Write’

button to write down a notice.

4. Can be viewed other distributors by

public function.
(Only Performed by System Admin)
User’s Guide Community

Distributor System Q&A > View

Screen Description
Search ‘Distributor System Q&A’ detail

1. Click the ‘Edit’ or ‘Delete’ button to

edit and delete the contents.

2. Input the result and click ‘Submit’

button.
User’s Guide Community

Distributor System Q&A > Write

Screen Description
Write ‘Distributor System Q&A’

1. After writing details, click ‘Temporary

saving’ or submit.
User’s Guide Community

Dealer System Q&A > List

└ Inquiry for GSW system concern from Dealer

Screen Description
Search ‘Dealer System Q&A’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the detail

contents.

3. Dealers can click the ‘Write’ button to

write down a inquiry.

4. Can be viewed other dealers by

public function.
(Only Performed by Distributor Admin)
User’s Guide Community

Dealer System Q&A > View

Screen Description
View ‘Dealer System Q&A’ detail

1. Click ‘Help’ button for release from

Dealer System Q&A to Distributor
System Q&A.

2. Distributor admin can ask KMC for

dealer’s inquiry through ‘Inquiry to
KMC’ button.
User’s Guide Community

Dealer System Q&A > Write

Screen Description
Write ‘Dealer System Q&A’

1. After writing details, click ‘Temporary

saving’ or submit.
User’s Guide Community

Distributor System FAQ > List

Screen Description
Search ‘Distributor System FAQ’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

User’s Guide Community

Distributor System FAQ > View

Screen Description
View ‘Distributor System FAQ’ detail

1. Click ‘Copy’ button for release from

Distributor System FAQ to Dealer
System FAQ.

2. Distributor admin can release to

dealers after translation for copied
document.
User’s Guide Community

Distributor System FAQ > Write (only for KMC)

Screen Description
Write ‘Distributor System Q&A’

1. Only KMC Admin can register the

FAQ for frequent system inquiries.
User’s Guide Community

Dealer System FAQ > List

Screen Description
Search ‘Dealer System FAQ’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

User’s Guide Community

Dealer System FAQ > View

Screen Description
View ‘Dealer System FAQ’ detail

1. Distributor admin can modify the

copied document from Distributor
system FAQ.
User’s Guide Community

Dealer System FAQ > Write (only for Distributor)

Screen Description
Write ‘Distributor System Q&A’

1. Only Distributor Admin can register

the FAQ for frequent system
inquiries.
User’s Guide Global Service Way

6. Diagnostic Tool
• KDS/GDS Hot Line (Distributor / Dealer)

• KDS/GDS Notice (Distributor / Dealer)

• KDS/GDS FAQ (Distributor / Dealer)

• KDS/GDS User Manual

User’s Guide Diagnostic Tool

Distributor KDS/GDS Hotline > List

└ Communication space to solve diagnostic tool concern between KMC and Distributor

Screen Description
Search ‘Distributor KDS/GDS Hotline’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

3. Distributors can click ‘Write’ button

for the inquiry of Diagnostic Tools.
- KDS, GDS, G-scan and others
User’s Guide Diagnostic Tool

Distributor KDS/GDS Hotline > View

Screen Description
View ‘Distributor KDS/GDS Hotline’ detail

1. Click the ‘Edit’ or ‘Delete’ button to

edit and delete the contents.
User’s Guide Diagnostic Tool

Distributor KDS/GDS Hotline > Write

Screen Description
Write ‘Distributor KDS/GDS Hotline’

1. After writing details, click ‘Temporary

saving’ or submit.

2. Click ‘Submit’ button to upload the

completed information.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Hotline > List

Screen Description
Search ‘Dealer KDS/GDS Hotline’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

3. Dealers can click ‘Write’ button for

inquiry of Diagnostic Tool.
- KDS, GDS, G-scan and others.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Hotline > View

Screen Description
View ‘Dealer KDS/GDS Hotline’ detail

1. Click the ‘Edit’ or ‘Delete’ button to

edit and delete the contents.

2. Distributor admin can click the ‘Copy’

button in case of request to KMC.

3. Distributor admin can ask KMC for

dealer’s inquiry through ‘Copy’
button.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Hotline > Write

└ Communication space to solve diagnostic tool concern between Distributor and Dealer

Screen Description
Write ‘Dealer KDS/GDS Hotline’

1. After writing details, click ‘Temporary

saving’ or submit.

2. Click ‘Submit’ button to upload the

completed information.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Diagnostic Tool

Distributor KDS/GDS Notice > List

Screen Description
Search ‘Distributor KDS/GDS Notice’ list

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

3. KMC Admin can click the ‘Write’

button for the notice of Diagnostic
Tools.
User’s Guide Diagnostic Tool

Distributor KDS/GDS Notice > View

Screen Description
View ‘Distributor KDS/GDS Notice’ detail

1. Distributor admin can click ‘Copy’

button to release to dealers.
User’s Guide Diagnostic Tool

Distributor KDS/GDS Notice > Write

Screen Description
Write ‘Distributor KDS/GDS Hotline’

1. After writing details, click ‘Temporary

saving’ or submit.

2. Click ‘Submit’ button to upload the

completed information.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Notice > List

Screen Description
Search ‘Dealer KDS/GDS Notice ’ List

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

3. Distributor Admin can click the

‘Write’ button for the notice of
Diagnostic Tools.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Notice > View

Screen Description
View ‘Dealer KDS/GDS Notice’ detail

1. Distributor Admin can delete or

edit the contents before expiration.
User’s Guide Diagnostic Tool

Dealer KDS/GDS Notice > Write

Screen Description
Write ‘Dealer KDS/GDS Notice’

1. After writing details, click ‘Temporary

saving’ or submit.

2. Click ‘Submit’ button to upload the

completed information.

3. If there is any missing information,

error message will be displayed on
each category box.
User’s Guide Diagnostic Tool

KDS/GDS FAQ > List

Screen Description
Search ‘KDS/GDS FAQ’ List

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

User’s Guide Diagnostic Tool

KDS/GDS FAQ > View

Screen Description
View ‘KDS/GDS FAQ’ detail
User’s Guide Diagnostic Tool

KDS/GDS FAQ > Write (only for KMC Admin)

Screen Description
Write ‘KDS/GDS FAQ’

1. After writing details, click ‘Temporary

saving’ or submit.
User’s Guide Diagnostic Tool

KDS/GDS User Manual > List

Screen Description
Search ‘KDS/GDS User Manual’

1. Search the lists by searching options

on the left.

2. Click each list to see the details.

User’s Guide Diagnostic Tool

KDS/GDS User Manual > View

Screen Description
View ‘KDS/GDS User Manual’ detail
User’s Guide Diagnostic Tool

KDS/GDS User Manual > Write (only for KMC Admin)

Screen Description
Write ‘KDS/GDS User Manual’

1. After writing details, click ‘Temporary

saving’ or submit.
User’s Guide Global Service Way

7. M.I.S
• General Management
- User Information
- GSW Hits
- Registration Status

• Operation Status & Analysis

- Evaluation
- Knowledge Feedback
- TSB
- Technical Hotline
- Case Study
- KDS/GDS Hotline
User’s Guide M.I.S

General Management > User Information

Screen Description
Search ‘User Information’ status

1. View total number of users by

Region or Authority.

2. Search the result by searching

options on the left.
User’s Guide M.I.S

General Management > GSW Hits

Screen Description
Search ‘GSW Hits’ status

1. View Hits count for all documents by

GSW menu.

2. Search the lists by searching options

on the left.

3. View the details by search filters

through ‘Check Full list’.
User’s Guide M.I.S

General Management > Registration Status

Screen Description
Search ‘Register History’ status

1. View total number of registered

documents by distributor, authority,
and month.

2. View the details by search filters

through ‘Check Full List’.
User’s Guide M.I.S

Operation Status & Analysis > Evaluation

Screen Description
Search ‘Evaluation’ status

1. Search the result by searching

options on the left.

2. View the details by search filters

through ‘Check Full List’.
User’s Guide M.I.S

Operation Status & Analysis > Knowledge Feedback

Screen Description
Search ‘Knowledge Feedback’ status

1. Search the result by searching

options on the left.

2. Total no. of case, Reply rate/Period,

Solved Rate and Solving period are
available.
User’s Guide M.I.S

Operation Status & Analysis > TSB

Screen Description
Search ‘TSB’ status

1. Search the result by Region and

TSB for Recall, Service Action,
Customer Satisfaction & Port Action.

2. Search the result by searching

options on the left.

3. Approval Rate (KMC), Read / Release

Rate (Distributor) and Read Rate
(Dealer) are available.

* This menu was applied to only 18

distributors confirmed by regional
headquarters.
User’s Guide M.I.S

Operation Status & Analysis > Technical Hotline

Screen Description
Search ‘Technical Hotline’

1. Search the result by Region and

Hotline case.

2. Search the result by searching

options on the left.

3. 1st reply period, solving period/rate,

replies (avg.) and Evaluation Score
are available.
User’s Guide M.I.S

Operation Status & Analysis > Case Study

Screen Description
Search ‘Case Study’ status

1. Search the result by Region and

Case.

2. Search the result by searching

options on the left.
User’s Guide M.I.S

Operation Status & Analysis > KDS/GDS Hotline

Screen Description
Search ‘KDS/GDS Hotline’ status

1. Search the result by Region and

Hotline case.

2. Search the result by searching

options on the left.

3. 1st reply period, solving period/rate,

replies (avg.) and Evaluation Score
are available.