Scribd Logo
Upload

Welcome to Scribd!

  • 150 views

    Chapter 2 Cultural Intelligence

    Uploaded by

    changbin
    1) The document discusses cultural intelligence (CQ), which refers to the capability to relate and work effectively in culturally diverse situations. It identifies the four CQ capabilities as CQ drive, CQ knowledge, CQ strategy, and CQ action. 2) CQ knowledge involves understanding cultural differences on both a macro level regarding world systems and a micro level regarding specific cultural domains. Developing CQ requires directly experiencing intercultural differences rather than just reading about them. 3) The document provides strategies for building culturally intelligent organizations and teams, which includes leadership commitment, conducting a CQ audit of the organization, and developing an organizational CQ strategy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Chapter 2 Cultural Intelligence

    Uploaded by

    changbin
    150 views32 pages
    1) The document discusses cultural intelligence (CQ), which refers to the capability to relate and work effectively in culturally diverse situations. It identifies the four CQ capabilities as CQ drive, CQ knowledge, CQ strategy, and CQ action. 2) CQ knowledge involves understanding cultural differences on both a macro level regarding world systems and a micro level regarding specific cultural domains. Developing CQ requires directly experiencing intercultural differences rather than just reading about them. 3) The document provides strategies for building culturally intelligent organizations and teams, which includes leadership commitment, conducting a CQ audit of the organization, and developing an organizational CQ strategy.

    Original Title

    CHAPTER-2-CULTURAL-INTELLIGENCE (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    1) The document discusses cultural intelligence (CQ), which refers to the capability to relate and work effectively in culturally diverse situations. It identifies the four CQ capabilities as CQ drive, CQ knowledge, CQ strategy, and CQ action. 2) CQ knowledge involves understanding cultural differences on both a macro level regarding world systems and a micro level regarding specific cultural domains. Developing CQ requires directly experiencing intercultural differences rather than just reading about them. 3) The document provides strategies for building culturally intelligent organizations and teams, which includes leadership commitment, conducting a CQ audit of the organization, and developing an organizational CQ strategy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    150 views32 pages

    Chapter 2 Cultural Intelligence

    Uploaded by

    changbin
    1) The document discusses cultural intelligence (CQ), which refers to the capability to relate and work effectively in culturally diverse situations. It identifies the four CQ capabilities as CQ drive, CQ knowledge, CQ strategy, and CQ action. 2) CQ knowledge involves understanding cultural differences on both a macro level regarding world systems and a micro level regarding specific cultural domains. Developing CQ requires directly experiencing intercultural differences rather than just reading about them. 3) The document provides strategies for building culturally intelligent organizations and teams, which includes leadership commitment, conducting a CQ audit of the organization, and developing an organizational CQ strategy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 32

    Multicultural Diversity in

    Workplace for The


    Tourism Professional
    Chapter II

    Cultural
    Intelligence
    Learning Objectives
    At the end of the chapter, you are expected to:

    • Elaborate why culture matters in the workplace


    • Define cultural intelligence
    • Identify the CQ Capabilities
    • Articulate the strategies of building culturally intelligent
    teams and organizations
    Why Culture
    Matters In The
    Workplace
    CULTURAL
    INTELLIGENCE
    Many organizations recognize
    that the workforce is changing,
    and they are working to build a
    work environment in which
    diversity and differences are
    appreciated and valued so that
    employees can work to their
    fullest potential.
    CULTURAL
    INTELLIGENCE
    Positive Impacts of Cultural Diversity in the Workplace

    • Promote a multi-perspective approach

    • Increase the tendency of organizational


    personnel to overcome culture shock as the
    business expands in other countries and
    becomes international
    CULTURAL
    INTELLIGENCE

    • allow the workers to inform the concerned


    employees or managers about the culture of their
    respective countries
    • helps an organization shift its business from the
    brick-and-mortar office to the online
    marketplace.
    CULTURAL
    INTELLIGENCE
    Negative Impacts of Cultural Diversity in the Workplace

    • increase the tendency of organizational


    personnel to indulge in interpersonal
    conflicts
    • hinder the development of unity due to
    differences in employees’ opinions and beliefs.
    CULTURAL
    INTELLIGENCE
    Understanding culture and its
    seminal role in how people
    think, work and relate is the
    first step toward harnessing
    the potential of diversity
    within the organization and
    the diversity of customers.
    Defining
    Cultural
    Intelligence
    CULTURAL
    INTELLIGENCE
    Cultural Intelligence (CQ)
    refers to the skill to relate
    and work effectively in
    culturally diverse situations.
    It’s the capability to cross
    boundaries and prosper in
    multiple cultures.
    CULTURAL
    INTELLIGENCE
    THE FOUR CQ
    CAPABILITIES
    • CQ DRIVE (MOTIVATION)
    • CQ KNOWLEDGE
    (COGNITION)
    • CQ STRATEGY
    (METACOGNITION)
    • CQ ACTION (BEHAVIOR)
    CULTURAL
    INTELLIGENCE
    A. CQ DRIVE
    - the motivational dimension of
    cultural intelligence, measuring
    the level of interest, drive and
    energy needed to adapt cross-
    culturally.
    CULTURAL
    INTELLIGENCE

    CQ
    DRIVE
    Intrinsic Extrinsic
    Self-Efficacy
    interest interest
    CULTURAL
    INTELLIGENCE
    B. CQ
    KNOWLEDGE
    - cognitive dimension of
    cultural intelligence, referring
    to knowledge about culture
    and its role in shaping
    interactions and work.
    CULTURAL
    INTELLIGENCE
    CQ
    KNOWLEDG
    E

    Cultural- Context-
    general specific
    understanding understanding
    CULTURAL
    INTELLIGENCE
    CULTURAL- CONTEXT-
    GENERAL SPECIFIC
    UNDERSTANDIN UNDERSTANDIN
    G G
    Micro-
    Macro-
    understanding
    understanding
     Involves an understanding Apply cultural
    of the world’s varied intelligence to
    economic, business, legal specific domains
    and political systems
    CULTURAL
    INTELLIGENCE

    CQ Knowledge is all
    about understanding
    cultural differences.
    CULTURAL
    INTELLIGENCE
    C. CQ STRATEGY
    - the metacognitive aspect of
    cultural intelligence,
    measuring a person’s ability to
    strategize before, during and
    after crossing cultures.
    CULTURAL
    INTELLIGENCE

    PLANNING AWARENESS CHECKING

    THINK
    CONSCIOUSLY!
    CULTURAL
    INTELLIGENCE
    D. CQ ACTION
    - the behavioral dimension of
    cultural intelligence, is the
    ability to act appropriately in a
    range of intercultural
    situations and effectively
    accomplish goals.
    CULTURAL
    INTELLIGENCE

    CQ ACTION

    NON-
    SPEECH VERBAL
    VERBAL
    ACTS ACTIONS
    BEHAVIOR
    CULTURAL
    INTELLIGENCE
    Developing
    Cultural
    Intelligence
    CULTURAL
    INTELLIGENCE

    Cultural intelligence is
    malleable, and
    everyone can improve
    their CQ through a
    variety of proven
    strategies.
    CULTURAL
    INTELLIGENCE

    When people directly


    experience intercultural
    differences—rather than
    just reading or hearing
    about them—they are far
    more likely to internalize
    and understand them.
    CULTURAL
    INTELLIGENCE
    CULTURAL
    INTELLIGENCE

     Reflect on the intercultural


    challenges
     Consider long-term
    professional goals
     Review CQ strengths and
    weaknesses
     Develop specific actionable
    goals
    Building Culturally
    Intelligent
    Organizations And
    Teams
    CULTURAL
    INTELLIGENCE

    Leadership
    Commitment
    Organizational
    CQ Audit
    Organizational
    CQ Strategy
    The End

    You might also like