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    Knowledge Work Systems and Ofice Automated Systems

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    Anirudh Jain
    Knowledge work systems and office automated systems help knowledge workers and data workers be more productive. Knowledge work systems allow knowledge workers like researchers and engineers to create and share knowledge. They integrate information from various sources. Office automated systems coordinate information workers through functions like word processing, email, calendars and file storage. They aim to increase productivity by facilitating communication, collaboration and task management. Both systems play an important role in allowing companies, especially those relying on knowledge work, to leverage their employees' expertise.

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    Knowledge Work Systems and Ofice Automated Systems

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    Anirudh Jain
    97 views21 pages
    Knowledge work systems and office automated systems help knowledge workers and data workers be more productive. Knowledge work systems allow knowledge workers like researchers and engineers to create and share knowledge. They integrate information from various sources. Office automated systems coordinate information workers through functions like word processing, email, calendars and file storage. They aim to increase productivity by facilitating communication, collaboration and task management. Both systems play an important role in allowing companies, especially those relying on knowledge work, to leverage their employees' expertise.

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    MIS SYSTEMS

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    Knowledge work systems and office automated systems help knowledge workers and data workers be more productive. Knowledge work systems allow knowledge workers like researchers and engineers to create and share knowledge. They integrate information from various sources. Office automated systems coordinate information workers through functions like word processing, email, calendars and file storage. They aim to increase productivity by facilitating communication, collaboration and task management. Both systems play an important role in allowing companies, especially those relying on knowledge work, to leverage their employees' expertise.

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    Download as ppt, pdf, or txt
    97 views21 pages

    Knowledge Work Systems and Ofice Automated Systems

    Uploaded by

    Anirudh Jain
    Knowledge work systems and office automated systems help knowledge workers and data workers be more productive. Knowledge work systems allow knowledge workers like researchers and engineers to create and share knowledge. They integrate information from various sources. Office automated systems coordinate information workers through functions like word processing, email, calendars and file storage. They aim to increase productivity by facilitating communication, collaboration and task management. Both systems play an important role in allowing companies, especially those relying on knowledge work, to leverage their employees' expertise.

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    of 21

    KNOWLEDGE WORK

    SYSTEMS AND OFICE


    AUTOMATED SYSTEMS
    KNOWLEDGE WORK SYSTEMS
     Firms have specialized systems for knowledge workers to help them to
    create new knowledge & to ensure that this knowledge is properly
    integrated into the business
     Knowledge workers in today's workforce are individuals who are
    valued for their ability to interpret information within a specific subject
    area
     Knowledge workers include researchers, scientists, designers,
    engineers who primarily create knowledge & information for the
    organization
     For eg., knowledge workers create new products or find ways of
    improving existing ones
    ROLE

    Knowledge workers perform three key roles:


     Keeping the organization current knowledge as it develops in
    the external world
     Serving as internal consultants regarding the areas of their
    knowledge
     Acting as change agents
    Knowledge work systems, such as scientific or
    engineering design workstations, promote the
    creation of new knowledge and ensure that
    new knowledge and technical expertise are
    properly integrated into the business
    KNOWLEDGE WORK SYSTEMS

    Investment Workstations
     Financial industry use investment workstations to
    leverage the knowledge & time of its traders, & portfolio
    managers
     Investment workstations integrate a wide range of data
    from both internal & external sources
     Investment workstations streamline the entire investment
    process from stock selection to updating client records
    Knowledge Workers
     people who hold formal university degrees
     often members of a recognized profession,
    like engineers, doctors, lawyers, and
    science
     Their jobs consist primarily of creating new
    information and knowledge
    OFFICE AUTOMATED SYSTEMS

     OAS are information technology applications designed to


    increase the productivity of data workers in the office by
    supporting the coordinate and communicating activities
    of the typical office.
     They coordinate diverse information workers, geography
    units, and functional areas
     The systems communicate with customers, suppliers,
    and other organizations outside the firm, and serve as a
    clearinghouse for information and knowledge flows
    Pyramid Structure
    The pyramid is divided intofive horizontal sections:
     Clerical level: Employees who support managers at all
    levels of the organization.
     Operational level: First-line managers who make rou-tine
    decisions and deal with the day-to-day opera-tions of the
    organization.
     Knowledge-work level: Advisors to both top and
    middlemanagement who are often experts in a particulararea.
     Tactical level: Middle managers who deal with
    planning,organising and control of the organisation
     Strategic level: Strategic managers who make decisions
    that guide the manner in which business is done.
     Typical office automation systems handle and
    managedocuments through word processing, desktop
    publishing,document imaging, and digitalfiling,
    scheduling throughelectronic calendars, and
    communication through electro-nic mail, voice mail, or
    video conferencing. In this section,18 different types of
    OIS are discussed and described thatare classify into
    four categories: productivity tools, digitalcommunication
    systems, groupware applications, and tele-conferencing
    systems
    Productivity tools
     Productivity tools are software programs used to create
    anend product, such as letters, e-mails, brochures, or
    images.The most easily recognized tool is a word
    processing pro-gram, such as Microsoft Word (7) or
    Corel WordPerfect (8).
    Basics of Office Automation
     Generally, there are three basic activities of an office
    automation system: storage of raw data, data exchange,
    and data management. Within each broad application
    area, hardware and software combine to fulfill basic
    functions.
    1.DATA STORAGE AND MANIPULATION.

    Data storage usually includes office records and other


    primary office forms and documents. Data applications
    involve the capture and editing of a file, image, or
    spreadsheet. Word processing and desktop presentation
    packages accommodate raw textual and graphical data,
    while spreadsheet applications enable the easy
    manipulation and output of numbers. Image applications
    allow the capture and editing of visual images.
    2.DATA EXCHANGE

    The exchange of stored and manipulated information is an


    equally important component of an office automation system.
    Electronic transfer is a general application area that highlights
    the exchange of information between more than one user or
    participant. Electronic mail, voice mail, and facsimile are
    examples of electronic transfer applications.. Electronic
    sharing software illustrates the collaborative nature of many
    office automation systems. The distinction between electronic
    transfer and electronic sharing is subtle but recognizable
    3.DATA MANAGEMENT
    The last major component of an office automation system offers
    planning and strategic advantages by simplifying the
    management of stored information. Task management, tickler
    systems or reminder systems, and scheduling programs monitor
    and control various projects and activities within the office.
    Electronic management systems monitor and control office
    activities and tasks through timelines, resource equations, and
    electronic scheduling. As in data exchange, groupware is gaining
    in popularity for data management. Each member of the work
    group or larger group may share access to necessary
    information via the automated office system and groupware.
    DATA WORKERS

     Data workers typically have less formal,


    advanced educational degrees and tend to
    process rather than create information.
     They consist primarily of secretaries,
    accountants, filing clerks, or managers whose
    jobs are principally to use, manipulate, or
    disseminate information
    Role of KWS and OAS in a Company
     As the economy shifts from relying on manufactured
    goods to producing services, knowledge, and
    information, the productivity of individual firms and the
    entire economy will increasingly depend on knowledge-
    level systems.
     They have been the fastest growing applications over
    the last decade
     Knowledge-level systems also have become tied in more
    closely with the other systems in the firm
    THANK YOU

    Sambhav bhandari (0911222)


    Anupama kumar (0911229)
    Vivek chakraborty(0911226)
    Anirudh Jain (0911251)
    Ronak Jain (0911260)

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