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    Session 5 TQM

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    ALI
    This document provides an overview of Total Quality Management (TQM). It discusses hot issues facing industries that TQM can help address, such as intense competition and demanding customers. TQM involves improving quality, productivity, competitiveness and customer satisfaction through improved processes and continual improvement. The document defines TQM and its basic concepts, including management commitment, workforce involvement, customer focus, process measurement, and supplier partnerships. It also discusses TQM frameworks, principles, tools and techniques, as well as obstacles to successful TQM implementation like lack of management commitment and an inability to change organizational culture.

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    Session 5 TQM

    Uploaded by

    ALI
    65 views12 pages
    This document provides an overview of Total Quality Management (TQM). It discusses hot issues facing industries that TQM can help address, such as intense competition and demanding customers. TQM involves improving quality, productivity, competitiveness and customer satisfaction through improved processes and continual improvement. The document defines TQM and its basic concepts, including management commitment, workforce involvement, customer focus, process measurement, and supplier partnerships. It also discusses TQM frameworks, principles, tools and techniques, as well as obstacles to successful TQM implementation like lack of management commitment and an inability to change organizational culture.

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    This document provides an overview of Total Quality Management (TQM). It discusses hot issues facing industries that TQM can help address, such as intense competition and demanding customers. TQM involves improving quality, productivity, competitiveness and customer satisfaction through improved processes and continual improvement. The document defines TQM and its basic concepts, including management commitment, workforce involvement, customer focus, process measurement, and supplier partnerships. It also discusses TQM frameworks, principles, tools and techniques, as well as obstacles to successful TQM implementation like lack of management commitment and an inability to change organizational culture.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    65 views12 pages

    Session 5 TQM

    Uploaded by

    ALI
    This document provides an overview of Total Quality Management (TQM). It discusses hot issues facing industries that TQM can help address, such as intense competition and demanding customers. TQM involves improving quality, productivity, competitiveness and customer satisfaction through improved processes and continual improvement. The document defines TQM and its basic concepts, including management commitment, workforce involvement, customer focus, process measurement, and supplier partnerships. It also discusses TQM frameworks, principles, tools and techniques, as well as obstacles to successful TQM implementation like lack of management commitment and an inability to change organizational culture.

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    SESSION – 5

    TOTAL
    QUALITY
    MANAGEMENT
    By:
    Zahid Hussain
    MS-Total Quality Management
    IRCA Lead Auditor ISO-9001-2000
    IRCA Lead Auditor ISO-14000-2004
    B.Sc Engineering (Chemical)
    PCBA–UCP
    Hot issues with Industires

     Intense competition
     Economic turndown
     Demanding customers
     Falling prices of shares
     Govt. initiatives
     Other crises
    Solutions

     Improve quality of products through


    improved processes.
     Improve productivity – save resources
     Improve competitiveness – reduce cost
     Enhance customer satisfaction – Number
    increase
     Increase sales – Improve market share
     Continually improve.

    How it is Possible ?
    TOTAL QUALITY MANAGEMENT
    Total Quality Management

     Total: Made up of the whole


     Quality: Degree of excellence of
    a product or service
    provider
     Management: Act, Art or manner of
    handling, controlling,
    Directing etc.
    What is TQM ?
     TQM is the art of managing the whole to achieve the
    excellence.
     Six basic concepts of TQM
    – A committed and involved management to provide
    long term support.
    – Effective involvement and utilization of entire workforce.
    – Focus on internal and external customers.
    – Establish performance measures for processes.
    – Continuous improvement (Business & production
    processes)
    – Treat supplier as partner.
    TOTAL QUALITY MANAGEMENT (TQM)
    &
    TOTAL ORGANIZATIONAL EXCELLENCE (TOE)
    Marketing
    Design
    Purchasing
    Total Quality
    Production
    Management
    System Warehousing

    Distribution / Service

    Learning & Knowledge Mngt.

    Delighted Customer
    Operational Model of TQM
    Management Support &
    Commitment

    Four Cs of TQM
    • Commitment
    • Competence
    • Communication
    • Continual Improvement Quality
    Management
    System (QMS)

    • Total Participation Qualitative / Quantitative


    Problem Solving tools
    • Self Empowered team
    New and Old Cultures
    Quality Previous State TQM
    Element
    Definition Product Oriented Customer
    oriented
    Emphasis Detection Prevention

    Responsibility Quality Control Every One

    Procurement Price Partnership

    Problem Solving Managers Teams


    Shewhart
    Deming
    TQM Frame Work
    Juran
    Ishikawa Benchmarking
    Crosby Quality Management Systems
    Taguchi Quality Function Deployment
    Statistical Process Control
    Taguchi’s Quality Engineering

    Tools and
    Gurus Techniques

    Principles and Product or Customer


    Practices Service
    Realization

    People and Relationships: Approach:


    Leadership Continuous Process Improvement
    Customer Satisfaction
    Employee Involvement Measure:
    Supplier Partnership Performance Measures
    Five Conditions for Successful TQM Implementation

    Core Elements of TQM


    The Crown
    Leadership Commitment Leadership from top
    Employee empowerment The People
    Rs. Every one with in the
    People involvement
    organization
    The Money
    Waste elimination Management of cost of
    quality
    The Smile
    Customer Focus Customer satisfaction

    The Graph
    Culture change
    Continuous Improvement
    Positive work attitude of employees
    a: willingness to do best in his job.
    b: willingness to improve his work
    continuously
    OUTPUT = SKILL X ATTITUDE
    Obstacles in
    Implementation of TQM
     Lack of Management Commitment
     Inability to change organizational Culture
     Improper Planning
     Lack of Continuous training and Education
     Incompatible organizational structure and
    isolated individuals and departments
     Ineffective measurement techniques and lack of
    access to data and results
     Paying inadequate attention to internal and
    external customers
     Inadequate use of Empowerment and Teamwork
     Failure to Continual improve
    QUESTIONS

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