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    The document outlines a lecture plan for a business communication course covering various topics over 24 sessions. The topics include achieving success through effective communication, writing for different purposes and audiences, managerial and interpersonal communication skills, giving and receiving feedback, and communicating visually. Evaluation will be based on attendance, quizzes, assignments, presentations, and an end-term exam. Effective communication is important for business success and career advancement. Studying communication enhances self-esteem and allows one to connect with others.

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    The document outlines a lecture plan for a business communication course covering various topics over 24 sessions. The topics include achieving success through effective communication, writing for different purposes and audiences, managerial and interpersonal communication skills, giving and receiving feedback, and communicating visually. Evaluation will be based on attendance, quizzes, assignments, presentations, and an end-term exam. Effective communication is important for business success and career advancement. Studying communication enhances self-esteem and allows one to connect with others.

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    The document outlines a lecture plan for a business communication course covering various topics over 24 sessions. The topics include achieving success through effective communication, writing for different purposes and audiences, managerial and interpersonal communication skills, giving and receiving feedback, and communicating visually. Evaluation will be based on attendance, quizzes, assignments, presentations, and an end-term exam. Effective communication is important for business success and career advancement. Studying communication enhances self-esteem and allows one to connect with others.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    125 views21 pages

    Slide Share

    Uploaded by

    preety1985
    The document outlines a lecture plan for a business communication course covering various topics over 24 sessions. The topics include achieving success through effective communication, writing for different purposes and audiences, managerial and interpersonal communication skills, giving and receiving feedback, and communicating visually. Evaluation will be based on attendance, quizzes, assignments, presentations, and an end-term exam. Effective communication is important for business success and career advancement. Studying communication enhances self-esteem and allows one to connect with others.

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    of 21

    Business Communication

    LECTURE PLAN
    SESSIONS TOPIC READING
    ASSIGNMENT/CASE
    1-2 Achieving Success Through EffectiveThe Wiring Game – Case study on
    Business Communication the Barriers Of Communication
    Communication in the Workplace Profile of an Effective
    Management Communication inCommunicator – The Devox Case
    Transition Study
    Achieving Success through Business
    Communication

    3-4 Writing for Effect Practice Exercise


    Positive messages
    Neutral Messages
    Negative Messages
    Persuasive Messages

    5-6 Managerial Written Communication: Practice Exercise


    Memo, Business Letter, E-Mail
    Administrative Communication:
    Proposals, Agendas, News Releases

    Parul 7-8
    Singh Interpersonal Communication Slide 2
    Problems of Communication
    9-10 Oral Communication Skills Video recording of the
    - Public Speaking presentations
    11-12 Giving and ReceivingFeed back on video
    Feedback recorded presentations

    13-14 Group Discussions andRole Plays


    Team Presentations
    15 Non-Verbal Communication Exercises on Hand to
    Chin, Back to Back
    Communication

    16-17 How to Overcome StageVideo case study


    Fright/ Importance of Voice,
    Tone and Language

    Parul Singh Slide 3


    18-19 Making Meetings Work andThe Meeting Case Study
    Writing Minutes
    20 Multicultural and GlobalDiscussion
    Communication
    21 Communicating throughPractice Exercise
    visuals - Enhancing your oral
    presentations with Electronic
    Slide Shows
    22 Communication and Ethics Case Study Discussion

    23-24 Recruitment Correspondence Practice Exercise


    Resume Writing
    Preparing for Job Interviews

    Parul Singh Slide 4


    Evaluation Scheme
    • Attendance 10%
    • Quizzes 20%
    • Assignment 10%
    • Presentation 20%
    • End term Exam 40%

    Parul Singh Slide 5


    Three FASTEST means of
    Communication:

    Tele-Phone
    Tele-Vision
    Tell to Woman

    Parul Singh Slide 6


    “How well we communicate is determined not
    by how well we say things, but how well we
    are understood.”

    -Andrew S. Grove, former CEO


    Intel Corporation

    Parul Singh Slide 7


    Parul Singh Slide 8
    Getting Started
    1. Who have you met in recent years who seemed to
    have a problem with communications in some
    way? What was it?

    2. Now what about some good communicators you


    have met personally? Who are they? Can you
    sum up what impressed you?

    Parul Singh Slide 9


    Management Functions
    • Planning
    • Organizing
    • Staffing
    • Leading
    • Controlling

    Parul Singh Slide 10


    What Employers Expect from
    You
    • Organising ideas and information coherently
    and completely
    • Expressing and presenting ideas and
    information coherently and persuasively
    • Listening to others effectively
    • Communicating effectively with people from
    diverse backgrounds and experiences

    Parul Singh Slide 11


    What Employers Expect from
    You
    • Using communication technologies
    effectively and efficiently
    • Communicating in a civilised manner
    that reflects contemporary expectations
    of business etiquette
    • Communicating ethically, even when
    choices aren’t crystal clear

    Parul Singh Slide 12


    Why Study Communication?
    • Business depends on communication - Positively
    affect an organization’s success
    • Making a connection with others
    • Become an effective employee - You will use it in
    every relationship – customers, employees,
    shareholders, creditors and the community
    • Essential element of leadership
    • Enhance your self-esteem
    • Advance in your career

    Parul Singh Slide 13


    Why Study Communication?
    • To succeed in business today, you need
    the ability to communicate with people
    both inside and outside your
    organisation. Whether it is the job you
    want or win the customers your
    company needs, your success or failure
    depends to a large degree on your
    ability to communicate.
    Parul Singh Slide 14
    13.2

    The Communication Process


    Noise

    Communication
    Encoding Decoding
    Media

    Noise

    Parul Singh Feedback Slide 15


    Adapted from Exhibit
    13.1
    Conclusions (Contd.)
    • Senders must put themselves in the
    shoes of the receivers and anticipate
    the possibilities for
    misunderstanding.
    • Senders can know the degree to
    which their communication efforts
    have succeeded or failed only
    through feedback.
    Parul Singh Slide 16
    External Communication
    Conversation
    Conference/ Telephone
    seminar

    Meeting Oral Presentation

    Parul Singh Slide 17


    External Communication
    Leaflet/
    Brochure Letter
    Written
    Invitation Fax
    Forms/ Email
    questionnaire

    Report
    Press
    Graph/
    release Customer
    Newsletter Notice Chart

    Advertisement

    Parul Singh Slide 18


    Formal Communication Channels
    13.4

    Downward
    Horizontal

    Upward
    al
    g on
    a
    Di

    Informal Communication Channels

    “Grapevine” - Rumors,
    chance encounters
    Parul Singh Slide 19
    Parul Singh Slide 20
    Parul Singh Slide 21

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