The document defines learning, types of learning (verbal information, intellectual skills, motor skills, attitudes), and learning theories (reinforcement theory, social learning theory, goal setting theory, need theories). It also discusses adult learning theory and key differences between pedagogy and andragogy. Finally, it provides guidance on designing effective training programs, including selecting an appropriate training site and room as well as suitable seating arrangements.
The document defines learning, types of learning (verbal information, intellectual skills, motor skills, attitudes), and learning theories (reinforcement theory, social learning theory, goal setting theory, need theories). It also discusses adult learning theory and key differences between pedagogy and andragogy. Finally, it provides guidance on designing effective training programs, including selecting an appropriate training site and room as well as suitable seating arrangements.
The document defines learning, types of learning (verbal information, intellectual skills, motor skills, attitudes), and learning theories (reinforcement theory, social learning theory, goal setting theory, need theories). It also discusses adult learning theory and key differences between pedagogy and andragogy. Finally, it provides guidance on designing effective training programs, including selecting an appropriate training site and room as well as suitable seating arrangements.
The document defines learning, types of learning (verbal information, intellectual skills, motor skills, attitudes), and learning theories (reinforcement theory, social learning theory, goal setting theory, need theories). It also discusses adult learning theory and key differences between pedagogy and andragogy. Finally, it provides guidance on designing effective training programs, including selecting an appropriate training site and room as well as suitable seating arrangements.
Download as PPTX, PDF, TXT or read online from Scribd
Download as pptx, pdf, or txt
You are on page 1of 23
WHAT IS LEARNING?
Learning: is a relatively permanent change in
human capabilities that is not a result of growth processes. Verbal information includes names or labels, facts, and bodies of knowledge. Verbal information includes specialized knowledge that employees need in their jobs. For example, a manager must know the names of different types of equipment. Intellectual skills include concepts and rules. These concepts and rules are critical to solve problems, serve customers, and create products. For example, a manager must know the steps in the performance appraisal process (e.g., gather data, summarize data, prepare for appraisal interview with employee) in order to conduct an employee appraisal. Motor skills include coordination of physical movements. For example, a telephone repair person must have the coordination necessary to climb ladders and telephone poles. Attitudes: are a combination of beliefs and feelings that predispose a person to behave a certain way. Attitudes include a cognitive component (beliefs), an affective component (feeling), and an intentional component (the way a person intends to behave in regard to the subject of the attitude). Important work-related attitudes include job satisfaction, commitment to the organization, and job involvement Suppose you say that an employee has a “positive attitude” toward her work. This means the person likes her job (the affective component). She may like her job because it is challenging and provides an opportunity to meet people (the cognitive component). Because she likes her job, she intends to stay with the company and do her best at work (the intentional component). Cognitive strategies control the processes of learning. They relate to the learner’s decision regarding what information to attend to (i.e., pay attention to), how to remember, and how to solve problems. For example, a physicist recalls the colors of the light spectrum through remembering the name “Roy G. Biv” (red, orange, yellow, green, blue, indigo, violet). LEARNING THEORIES
Reinforcement theory (B. F. Skinner emphasizes
that people are motivated to perform or avoid certain behaviors because of past outcomes that have resulted from those behaviors. There are several processes in reinforcement theory. Positive reinforcement is a pleasurable outcome resulting from a behavior. Negative reinforcement is the removal of an unpleasant outcome. For example, if a manager yells at employees when they are late, they may avoid the yelling by being on time. From a training perspective, reinforcement theory suggests that for learners to acquire knowledge, change behavior, or modify skills, the trainer needs to identify what outcomes the learner finds most positive (and negative). Social learning theory (Albert Bandura 1977) ) emphasizes that people learn by observing other persons (models) whom they believe are credible and knowledgeable. Social learning theory also recognizes that behavior that is reinforced or rewarded tends to be repeated. Goal setting theory (Locke and Latham) assumes that behavior results from a person’s conscious goals and intentions. Goals influence a person’s behavior by directing energy and attention, sustaining effort over time, and motivating the person to develop strategies for goal attainment Need Theories (David McClelland) Need theories help to explain the value that a person places on certain outcomes. A need is a deficiency that a person is experiencing at any point in time. A need motivates a person to behave in a manner to satisfy the deficiency. Adult Learning Theory
Pedagogy: the art and science of teaching
children, has dominated educational theory. Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation. Students are generally seen as: (1) being passive recipients of directions and content and (2) bringing few experiences that may serve as resources to the learning environment Andragogy: the theory of adult learning. 1. Adults have the need to know why they are learning something. 2. Adults have a need to be self-directed. 3. Adults bring more work-related experiences into the learning situation. 4. Adults enter into a learning experience with a problem- centered approach to learning. 5. Adults are motivated to learn by both extrinsic and intrinsic motivators. DESIGNING EFFECTIVE TRAINING PROGRAMS Selecting and Preparing the Training Site The training site refers to the room where training will be conducted. A good training site offers the following features:57 1. It is comfortable and accessible. 2. It is quiet, private, and free from interruptions. 3. It has sufficient space for trainees to move easily around in, offers enough room for trainees to have adequate work space, and has good visibility for trainees to see each other, Details to Be Considered in the Training Room Noise. Check for noise from heating and air conditioning systems, from adjacent rooms and corridors, and from outside the building. Colors. such as oranges, greens, blues, and yellows are warm colors. Variations of white are cold and sterile. Blacks and brown shades will close the room in psychologically and become fatiguing. Room structure. Use rooms that are somewhat square in shape. Long, narrow rooms make it difficult for trainees to see, hear, and identify with the discussion. Lighting. Main source of lighting should be bright lights. radiant lighting should be spread throughout the room. Electrical outlets. Outlets should be available every six feet around the room. A telephone jack should be next to the outlets. Outlets for the trainer should be available Seating Arrangements Fan-type seating is favorable to allowing trainees to see from any point in the room. Trainees can easily switch from listening to a presentation to practicing in groups, and trainees can communicate easily with everyone in the room.
Fan-type seating is effective for training that includes
trainees working in groups and teams to analyze problems and synthesize information. traditional classroom-type seating
If the training primarily involves knowledge acquisition,
with lecture and audiovisual presentation being the primary training method used, traditional classroom-type seating is appropriate.
Traditional classroom instruction allows for trainee
interaction with the trainer but makes it difficult for trainees to work in teams (particularly if the seats are not movable to other locations in the room). conference-type and hosreshoes arrangement If training emphasizes total-group discussion with limited presentation and no small-group interaction, a conference-type arrangement may be most effective.
If the training requires both presentation and
total-group instruction, the horseshoe arrangement is useful.