Conversation 2 Test #1 Copa Airlines

“My mother taught me that your employees come first.
If you treat them well, then they treat the customers

well, and that means your customers come back, and
your shareholders are happy.”
— Herb Kelleher
COMPAÑIA PANAMEÑA
DE AVIACIÓN S.A.
1992 2011
1947
1998 2012
DOUGLAS DC-3/C47 2005 2017
80 DESTINATIONS
32 COUNTRIES
180 FLIGHTS
95 FLEET
80
32
VISION
"To be the leading airline in Latin American aviation and
the preferred connection through Panama by uniting the
main cities of the North, South, Central America and the
Caribbean."
MISSION
"We do better to be preferred."
VALUES
• THE FIRST COMMITMENT IS THE SAFETY
• ANTICIPATE AND EXCEED THE EXPECTATIONS OF THE CUSTOMERS
• WORKING AS A TEAM AND CONTRIBUTING TO A POSITIVE ENVIRONMENT
• SEARCH FOR CONTINUOUS IMPROVEMENT
• BE HONEST AND INTEGRATED IN ALL
COPA AIRLINE
• The most modern aircraft fleet in Latin America.
• Identified as one of the best airlines in Latin America.
• Punctuality of its flights over 90%.
• Preparation and experience of its pilots.
• Hub of the Americas, rated as one of the best connection points in Latin America.
• Number of daily flights and destinations to fly to.
• Availability of corporate programs for companies.
• Frequent flyer program.
• It is on the stock exchange.
• Strategic ally with one of the largest aviation companies.
• Use of the TIC’S for invocation, with the new tools to make web check in or Mobile Boarding
Pass.
MAIN PRODUCTS AND
SERVICES OF COPA
COPA offers its passengers a variety of products, these products are:
• Hub of the Americas
It provides fast convenient flight times for fast connections and
seamless service from one end to the other. Baggage is searched
directly to the passenger's final destination.
• Club Cup
It offers our passengers privacy and comfort in an exclusive
environment, which offers them facilities to attend to their businesses,
as well as being able to relax and rest.
• Executive class
Business Class passengers of Copa Airlines enjoy boarding gates
and priority in baggage handling, privacy and personalized attention
in the cabin, with the services of our exclusive chef, Access to Copa
Clubs, United Clubs and VIP lounges available at level world
• Corporate Program
It is a free business loyalty program designed to reward the
business travel preference of our business customers.
• Conventions Cup
It is a product specifically created by Copa Airlines to provide
participants in events or conventions, discounts and special
benefits.
• Copa Vacations
It offers our clients a wide variety of vacation packages to the
main destinations in North, Central, South America and the
Caribbean.
• Courier Cup
It offers our customers shipping services to more than 165
destinations worldwide.
• Cargo cup
Our company has a team specialized in different types of cargo,
including those that require special treatment and priority.
2020
• We’re Latin America’s most on-time airline. Honored for seven years in a row by
Cirium. We’re also the world’s second most punctual airline, according to OAG.
2019
• Named “the world's most on-time airline” by OAG
• Named “Latin America’s most on-time airline” by FlightStats for six years in a row
• Honored as APEX Five Star Major Airline 2020
• Honored by Skytrax as the “Best Airline in Central America and the Caribbean” for
the fifth year in a row
• Named by kayak.com “The Best Airline of the year in Latin America”
• Named “the world's most on-time airline” by OAG
• Named “Latin America’s most on-time airline” by FlightStats for six years in a row
AWARDS
2018
• Named “Latin America’s most on-time airline” by FlightStats for five years in a row
• Named “the world’s fourth most on-time airline” by OAG
• Honored by Skytrax as the “Best Airline in Central America and the Caribbean” for
the fourth year in a row
• Honored by Skytrax as the “Best Airline Staff in Central America” for the third year
in a row

Conversation 2 Test #1 Copa Airlines

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“My mother taught me that your employees come first.

If you treat them well, then they treat the customers

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