Mini Case On Ryanair Limited (Ryaay)

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MINI CASE ON RYANAIR LIMITED (RYAAY)

MINI CASE ON RYANAIR LIMITED (RYAAY)

PRENSENTOR

1. FARZANA BINTI SHARI


2. NURSYIFA BINTI MOHD NAJIB
3. NURUL FARZANA BINTI ROHAIZAR
4. NURUL ATHIRAH BINTI KAMARULAZMAN
1. Visit Ryanair’s website. Compare its website with one of its competitor, like Spirit Air, and give recommendations on how
Ryanair can utilize its website as a strategic marketing tool to enhance its competitiveness. How can it improve the website
to function more effectively and enhance the company’s efficiency in serving its potential customers?

Ryanair website Spirit Air website


 Make
Makethe thecontent
contenthighhighquality
qualitywith
withthe theright
rightterms
termswhich
whichinclude
includethetheright
rightlengths
lengthsand
andright
elements that is right
right elements that isreading level oflevel
right reading the audience.
of the audience.
 Engage
Engagethe thevisitors
visitorswith
withvisual
visualthatthatcancangrabgrabaudience’s
audience’sattention.
attention.Engage
Engagemore morephotos,
photos,
videos
videosand andinfo
infographics.
graphics.
 Incorporate
Incorporatemore morevisuals
visualsintointothe
thepagepagelayout
layoutasaspartpartofofa agrid
gridcontent.
content.
 Use
Usebanners
bannersasasa agreat
greatwaywaytotocapture
capturethe theeye
eyeandandaddaddvisual
visualcohesiveness.
cohesiveness.
 Enhance
Enhancethe themain
mainmenu
menusosothat thatit itwill
willbebewell-organized,
well-organized,visible visibleand
andasassimple
simpleasaspossible
sopossible
that visitors canvisitors
so that easily can
findeasily
what theyfind need.
what they need.
 The
Thecontents
contentsmust mustbebeupdated
updatedregularly.
regularly.
 Make
Makeit itmobile
mobilefriendly
friendlywebsite.
website.
 Use
Useinteresting
interestingthemethemethatthatcan
canattract
attractpeople
peoplesee seethe
thewebsites
websites
 Display
Displaythe thefavorites
favoritesororrecommended
recommendedthings thingsininthethewebsites
websitestotoattract
attractpeople
peopletotosee
seelike
like
offer
offerororthat
thatalways
alwayssee seebybythe
thevisitors
visitors
 Add
Addfeedback
feedbackcolumn
columntotoknowknowthe thecomplain
complainfrom fromthethevisitors
visitors
 Personalize
Personalizethe theoffers
offersgiven
given
 Make
Makecalls-to-action
calls-to-actionprominent
prominentsosovisitorsvisitorscancaneasily
easilycall
callif ifthem
themneed
needhelp
help
2. Can you identify any strengths and weaknesses of Ryanair based on information provided in the case and the data given
in the table above?

Strengths Weaknesses
Low price enabled by No customer loyalty
government subsidies and
airport discounts
Effective CEO, management Poor human resource
team and chairman management policy
The airline growing rapidly Technology impact on cabin
service and system
Increase in operating revenue Decrease in operating income
and profit in 2014
Monitoring of the plan One class

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