Security in The Casino Industry 2-7-13

Chuck Barry
[email protected]
(702) 589-3850
Goals of Security Operations
 Protection and Safety of Customers
 Protection and Safety of Employees
 Protection of Assets
How are Goals Accomplished?
 Physical Security
 Surveillance Operations (Independent)
 Investigations
Security Triangle
Physical Security
Surveillance Investigations
Security Operations are Key Departments in a
Gaming Operation
 Security protects customers, employees

and assets
 Surveillance is an independent part of

security effort
 In most gaming jurisdictions Surveillance is

responsible to someone outside the
gaming entity; Usually to someone in the
Corporate Organization and/or Board of
Directors.
Background of the Gaming Industry and
Security Operations
 Gaming industry is a heavily regulated industry.
 There are Internal Controls (IC’s) for most of the

Casino Operations:
 Internal Controls are written by a State Gaming Regulatory
Body.
 Each gaming entity within a state also develops it’s own
Internal Controls.
 Examples of departments which require

Operational IC’s:
 Audit
 Cage – Count Rooms
 Casino Operations
 Slot Operations
 Security
 Surveillance
Typical Gaming Corporation
Organizational Chart
State Regulators Can Set Security
Standards
 Define Equipment
 First Aid Equipment, i.e. AED’s, wheel chairs
 Can Mandate Paramedics for operation
 Define and Establish

 Standards for Camera Coverage
○ Back of House
○ Casino Floor
○ Hotel Coverage
○ Point of Sale Camera Coverage
State Regulators Can Set Security
Standards
 Define Records That Will Be Kept
 Daily Log
 Incident Reports
 Define Video Recording Standards
 Gaming – 30 Images Per Second, 4cif
 Back of House & Security – 7.5 Images Per
Second
 Define Manpower For Security Operations
 Arming of Security Officers
Physical Security
 First Part of Security Triangle
 Customer Service
 Friendly and helpful to customers
 Uniforms vary from property to property
 Knowledge of State Law’s/Gaming Reg’s
 Laws of Arrest
 Detention
 Search/Seizure
 Use of Force
 Trespass/ Eviction
 Maritime Security (Marsec) Levels
 Normal (Level 1)
 High (Level 2)
 Severe (Level 3)
Physical Security
 Children’s Safety
 Unattended/Lost Minors
 Emergency Procedures
 Medical Emergencies
 Alarms (Robbery, Distress)
 Evacuation Procedures
○ Disasters (Natural and Manmade)
○ Active Shooter
Physical Security
 Dispatch Officer
 Monitors and dispatches officers to calls via
two way radio system
 Monitors security CCTV system
 Signs in vendors and visitors
Physical Security
 Posted Security Positions
 Cage area
 Main entry doors
 Employee entrance
 Hotel Elevator Banks
○ Check for room card key
 Entrances to Riverboat Casino’s
○ Underage Patrons
○ Excluded Patrons
Physical Security
 Casino Patrols
 Looking for criminal activity
○ Purse snatchers; Rail birds: casino cheats
○ Underage or intoxicated patrons
 Fills and Credits
○ Money to and from gaming tables
 Table Drops and Slot Drops
○ Movement of boxes to count room
 Money movement within casino
 Assistance to guests
Physical Security
 Hotel Patrols
 Looking for non guests
 Open doors
 Fire and safety hazards – write reports
 Assistance to guests
 Garage and Grounds Patrols
 Illegal activity
 Parking and safety hazards
 Illegally parked or abandoned vehicles
 Lighting
Surveillance
 Second Part of Security Triangle
 Separate, independent department for
casino operations
 In smaller properties the recording of all
cameras is handled by the surveillance
department, but the monitoring of
security cameras is done by security
personnel
 In large properties security has its own
camera system
How is Surveillance Utilized?
 Reactive
 Security Cameras – All are Recorded, But
Not Monitored
○ Parking Garages and Parking Lots
○ Hotel Stairs
○ Hotel Elevator Lobbies
○ Restaurant Points of Sale
○ Back House Exits
○ Bars / Lounges
○ Valet Parking
 Pro Active
 Casino Camera’s – Recorded and Monitored
24/7
○ Cage
○ Count Rooms
○ Slot Machines
○ Table Games
○ All Entry / Exits to Casino
 Security can have their own monitors to
watch activity
 Video is looped through the Casino
Surveillance System
 Security camera outputs are segregated
to Security, they cannot view Casino
cameras.
 Casino Surveillance records all activities
Security CCTV System
 Exterior Cameras (Perimeter)
 Parking Lots
○ PTZ and/or Fixed
○ Lighting
 Parking Garages
○ PTZ and Fixed
○ Lighting
○ Guest Elevator Cabs
○ Elevator Lobbies
○ Each Driveway Entrance
○ License Plate Camera
○ Stairs
Exterior Camera’s
 Main Building (Casino)
 Exterior Camera’s – PTZ and Fixed
 Monitor No Parking Zones
 Vehicular Bomb Threat
 Entrances/Exits (Inside/Outside)
 Emergency Exits Only (Motion, Fixed)
 Walkways (Fixed, PTZ)
Hotel Exterior Camera’s
 Entrances / Exits
 Loading Docks
 Building Perimeter
 No Parking Zones
 Parking Lots
 Parking Garages
 Elevator Cabs
 Guest Elevator Lobby Area
 Stairwells – Ground Level
Hotel Interior Camera’s
 Emergency Exits
 Emergency Tower Stairwell Exits
 Elevator Cabs
 Guest
 Employee
 Guest Elevator Lobbies
 Public Access
 All Guest Floors (If Budget Allows)
Hotel Interior Camera’s
 Front Desk
 General Area
 Cashier Positions
 Valet Luggage Room
 Security Holding / Interview Room
 Audio Microphone
 Employee Banks
Casino Interior Camera’s
 Lobby and Gathering Locations

 Chase Cameras
 Follow People
 Employee Entrance/Exit
 Restaurant/Bar POS
 Arcades
Investigations
 Third part of security triangle
 Corporate Compliance Policy
 Compliance Investigations
 Employee background investigations; all
employees
 Vendor investigations
 Internal Investigations
 Violations of company policy; federal law;
state law and local law
Security Triangle
 Physical Security
 Surveillance Operations
 Investigations
QUESTIONS?

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What are the three parts of the security triangle?

What are some of the responsibilities of physical security?

Chuck Barry

 Protection and Safety of Customers

 Protection and Safety of Employees

 Surveillance Operations (Independent)

 Security protects customers, employees

 Surveillance is an independent part of

 In most gaming jurisdictions Surveillance is

 There are Internal Controls (IC’s) for most of the

 Examples of departments which require

 Define and Establish

 Lobby and Gathering Locations

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