Wynn Resort
Wynn Resort
Wynn Resort
Background
Former Mirage Resorts Chairman Steven Wynn formed Wynn Resorts, LTD on October 25, 2002 Wynn is a publicly traded corporation that is a developer and operator of high end hotels and casinos. Currently has operations in both Las Vegas and Macau Peninsula in China The company successfully differentiated its service to high-end customer segment
Power of buyer is very low Power of suppliers is low The threats to new entrant is low The threat of substitutes is low The competition is moderate
Power of buyer is low Power of supplier is moderate Threat of new entrants is moderate Threat of substitutes is low Existing rivalry is low
PEST Analysis
Licensing Requirement Stricter Visa Threats of terrorism Government restriction Volatile to change in economic cycle Increase in fuel price will lead to high airfare Growing social acceptance of gambling Social norms Technological change online gambling
SWOT Analysis
Strengths
The expertise of Steve Wynn 30 years of experience in casino business Strong brand appeal Luxury, high-end product, high brand value and high-end customers with differentiated services Innovation in employee management The tip-pooling system. Customer base Brand loyal High-end customers Golf course in Las Vegas Owner of the only 18 hole golf course Competitive advantage in Macau One of the 4 license holders Significant portion of land
Complete dependency on Steve Wynn Missing large customer base of middle income group Services of Wynn are non-compulsory Wynn Macau is subject to face strict rules by Macau government
Opportunities
Relaxed laws by Macau government Enter in new markets where more aging population Gambling becoming more socially acceptable Target market of high-roller customers is highly dominated by Wynn It can start business in countries where such licensing are flexible Chinese govt. relax restrictions on travel and currency movement for Chinese
Strategy
Mission Statement
A commitment to provide an elegant environment, high quality amenities, a superior level of service and distinctive attractions for our customers.
Strategy (Cont.)
Corporate Strategy
Creating and maintaining the brand image Continuous promotion as a part of strategy Positioning the company based on strong differentiation Package its product with glitz and glamour
Strategy (Cont.)
Business Strategy
Differentiation based on customer preference Serving High-rollers who wants the best High Provides the feeling of exclusivity offering exclusivity, Intimacy and Privacy Physical presence of Steve Wynn in the floor to motivate its employees Maintain personal relationship with frequent customers
Recommendation
Extension of license period in Macau (Competitive advantage) Acquiring Gaming license in any other Asian Countries like Philippine or Singapore to capture the high end customers of Indonesia, Malaysia, Brunei, Thailand. (Back Up of Macau) In the Wynn Coati they should involve lots of substitutes of entertainment like artificial beach, artificial mountain, horseracing, floating villas, etc. (To attract More Non Gaming Customers and will improve tourism industry of Macau)
Recommendation
New ideas to pamper their high end luxury customers Retain their employees also in the downturn (also a backup system of Mr. Wynn) Without neglecting Wynn Las Vegas they should give more emphasis on Wynn Macau as Macau
Recommendation
Shifting Wynn Resort s head quarter to Macau Employee Training school at Macau Opening a non gaming resort in other Asian countries preferably in China Cultural Differences
Recommendation
Backup of Steve Wynn Back Up Strategy
CONCLUSION
Query??
Email :
[email protected]
Facebook ID :
Number Onegroup
Link :
http://www.facebook.com/profile.p hp?id=100002497906028