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    Group Dynamics and Conflict Management: Many Parts Courtesy of Deborah Allen, Hal White

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    HUSSAINA BANO
    This document provides guidance on managing group dynamics and conflicts, including tips for forming effective groups, assigning roles, establishing ground rules, and addressing conflicts through various resolution approaches ranging from empowering students to resolve issues themselves to instructor intervention. It also includes case studies and strategies for preventing and resolving conflicts that arise within problem-based learning groups.

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    Group Dynamics and Conflict Management: Many Parts Courtesy of Deborah Allen, Hal White

    Uploaded by

    HUSSAINA BANO
    22 views23 pages
    This document provides guidance on managing group dynamics and conflicts, including tips for forming effective groups, assigning roles, establishing ground rules, and addressing conflicts through various resolution approaches ranging from empowering students to resolve issues themselves to instructor intervention. It also includes case studies and strategies for preventing and resolving conflicts that arise within problem-based learning groups.

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    Original Title

    Group Dynamics

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    This document provides guidance on managing group dynamics and conflicts, including tips for forming effective groups, assigning roles, establishing ground rules, and addressing conflicts through various resolution approaches ranging from empowering students to resolve issues themselves to instructor intervention. It also includes case studies and strategies for preventing and resolving conflicts that arise within problem-based learning groups.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    22 views23 pages

    Group Dynamics and Conflict Management: Many Parts Courtesy of Deborah Allen, Hal White

    Uploaded by

    HUSSAINA BANO
    This document provides guidance on managing group dynamics and conflicts, including tips for forming effective groups, assigning roles, establishing ground rules, and addressing conflicts through various resolution approaches ranging from empowering students to resolve issues themselves to instructor intervention. It also includes case studies and strategies for preventing and resolving conflicts that arise within problem-based learning groups.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 23

    Group Dynamics and

    Conflict Management

    Many parts courtesy of


    Deborah Allen,
    Hal White
    Questions to Consider

    • What if anything is wrong with this


    group?
    • What could be done to help this group
    work better?
    • Could this situation have been
    prevented?
    Videotape Credits

    Author:
    “Dawn’s Eight O’Clock” – Harold White

    Director:
    Nancy King

    Producers:
    Deborah Allen and Harold White

    Student Actors:
    Melissa Reddish, Michelle Lyons, Eric Moskal,
    Crystal Mack, Amanda Simons
    Suggestions for Using Groups

    Set the stage early.


    Form heterogeneous groups.
    Use permanent groups.
    Rotate roles of responsibility.
    Rely on group-selected ground rules.
    Conduct peer evaluations.
    Suggestions for Getting Started

    • Explain why learning in groups is a good


    strategy.
    • Ask students to report on past experiences.
    • Talk about support mechanisms.
    • Use group warm-up activities.
    Forming Groups

    Randomly heterogeneous -
    “counting off” :
    - from roster
    - in class
    Intentionally heterogeneous, based
    on information:
    - from student records
    - supplied by students
    Roles of Responsibility
    Discussion Leader
    Keeps group on track; maintains full participation

    Recorder
    Records assignments, strategies, unresolved issues,
    data; convenes group outside of class

     Reporter
    Reports out during whole class discussion; writes
    up final draft of assignments
     Accuracy Coach
    Checks group understanding; finds resources
    Sample Ground Rules

    Come to class on time every day


    Come to class having done the assignment and prepared
    to discuss it
    Must notify members of the group ahead of time if must
    miss class for any reason
    Be willing to share information
    Respect the views, values, and ideas of other members
    of the group
    If members of the group violate these ground rules, other members
    of the group may impose the following consequences:
    Peer Evaluation

    Some general suggestions:


    Use predetermined written criteria that focus
    primarily on behaviors.
    Do at least 2x per semester.
    Factor results into students’ grades?
    Summarize results and distribute summaries.
    Keep the process simple.
    Incorporate into group assignments.
    The Group from Hell:
    Strategies for Resolving Conflicts in
    PBL Groups

    Using a pass-the-problem technique


    Step 1: Conflict Case Studies

    A. Read over the case study that your group


    has been given.

    B. Consider the possible resolutions to the dilemma


    posed by the case.

    C. List possible resolutions on the case study


    handout, in the blank space beneath the text.
    Step 2: Conflict Case Study

    A. Fold the handout so that your ideas for resolution


    are covered up by the folded paper, but the case
    study text is still revealed.

    B. Pass the folded case study on to the next group.

    C. When you receive another group’s case study, keep


    that group’s ideas for resolutions covered – no
    peeking!
    Step 3: Conflict Case Study

    A. Read over the new case study that your group


    has been given.

    B. What are the possible ways in which the group


    and/or course instructor can bring about a
    positive resolution?

    C. List these on the handout, in the fresh (folded


    over) blank space beneath the case study.
    Steps 4 and 5: Conflict Case Study
    A. Pass the case study on to the next group.

    B. Uncover the possible resolutions “brainstormed”


    by the previous 2 groups.

    C. Given the information that you have, which of the


    resolutions do you think is the best option? Why?

    D. Could the conflict that arose in the case have been


    prevented or significantly lessened? If so, how?

    Be prepared to report out on questions C and D.


    My Group from Hell

    Take 5 minutes to trade stories with your


    neighbors about your “group from hell.”

    How was the conflict resolved?


    My Group from Hell (contd.)

    As a group, pick one of the conflict


    situations you discussed and be prepared to
    present it to the room (you may withhold
    the names of the participants in the conflict
    situation).
    Resolving Conflicts

    Level 1 - Preventing escalation


    – Monitor groups for early signs of conflict
    – Intervene on the spot
    – Group evaluations - individuals plus process
    – Encourage spontaneous oral feedback
    Resolving Conflicts

    Level 2 - Empowering students


    – Listen to student concerns (all viewpoints)
    – Encourage students to resolve the conflict
    – Coach students on possible resolution
    strategies
    Resolving Conflicts

    Level 3 - Serve as mediator


    – Establish ground rules
    – Ask each student to present point of view
    while others listen
    – Ask each student to define ideal outcome
    – Review group ground rules
    – Facilitate discussion of possible outcomes
    Resolving Conflicts

    Level 4 - Instructor intervention


    – “I reserve the right to….” statements in
    the syllabus

    Levels 1-3 are loosely based on:


    Weider-Hatfield (1981) A unit in conflict management skills. Communication
    Education 30: 265-273.
    Adler, Rosenfeld, and Towne (1983) Interplay: The Process of Interpersonal
    Communication. New York: Rinehart & Winston.
    Three Styles of Resolving Conflict

    Win-Lose
    – strategies used are power, dominance, forcing

    Lose-Lose
    – common strategy used is compromise

    Win-Win
    – strategies used are integration, collaboration,
    problem-solving
    Additional Resources

    Conflict Resolution Network <www.crnhq.org>


    Conflict Research Consortium <www.conflict.colorado.edu>

    The Conflict Resolution Information Source


    <www.crinfo.org>

    Burgess, G. & H. Burgess. “Group projects: A conflict


    resolution guide for students.” Beyond Intractability, G.
    Burgess & H. Burgess, eds. Conflict Research Consortium,
    University of Colorado.
    <www.beyondintractibility.org/user_guides/students/>

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