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    Continuous Process Improvement

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    Shivangi Dhamija
    There are four primary continuous improvement strategies: repair, refinement, renovation, and reinvention. Repair fixes broken processes without improving them. Refinement continually improves processes to make them quicker, better, or with less waste. Renovation results in major breakthrough improvements. Reinvention develops new products, services, or processes based on customer requirements. Strategic planning for total quality management should align quality plans with business plans in seven steps: understanding customer needs, positioning the company for customers, predicting the future, analyzing gaps, closing gaps, aligning plans, and implementing plans.

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    Continuous Process Improvement

    Uploaded by

    Shivangi Dhamija
    697 views19 pages
    There are four primary continuous improvement strategies: repair, refinement, renovation, and reinvention. Repair fixes broken processes without improving them. Refinement continually improves processes to make them quicker, better, or with less waste. Renovation results in major breakthrough improvements. Reinvention develops new products, services, or processes based on customer requirements. Strategic planning for total quality management should align quality plans with business plans in seven steps: understanding customer needs, positioning the company for customers, predicting the future, analyzing gaps, closing gaps, aligning plans, and implementing plans.

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    TQM Models

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    There are four primary continuous improvement strategies: repair, refinement, renovation, and reinvention. Repair fixes broken processes without improving them. Refinement continually improves processes to make them quicker, better, or with less waste. Renovation results in major breakthrough improvements. Reinvention develops new products, services, or processes based on customer requirements. Strategic planning for total quality management should align quality plans with business plans in seven steps: understanding customer needs, positioning the company for customers, predicting the future, analyzing gaps, closing gaps, aligning plans, and implementing plans.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    697 views19 pages

    Continuous Process Improvement

    Uploaded by

    Shivangi Dhamija
    There are four primary continuous improvement strategies: repair, refinement, renovation, and reinvention. Repair fixes broken processes without improving them. Refinement continually improves processes to make them quicker, better, or with less waste. Renovation results in major breakthrough improvements. Reinvention develops new products, services, or processes based on customer requirements. Strategic planning for total quality management should align quality plans with business plans in seven steps: understanding customer needs, positioning the company for customers, predicting the future, analyzing gaps, closing gaps, aligning plans, and implementing plans.

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    Continuous Process Improvement

    Continuous Improvement Strategies


    There are four primary Improvement Strategies: Repair, Refinement, Renovation & Reinvention. Repair: Anything broken must be fixed so that it functions as designed. Two levels to this strategy: Short-term- Customer receives a damaged product, a quick fix is required. Long-term- Individual or a team identifies root cause & eliminates it. Repair strategy does not improve process. Refinement: This strategy involves activities that continually improve processes, products & services to make them quicker, better, easier or with less waste. Renovation: This strategy results in major or break through improvement. Reinvention: A new product, service, process or activity is developed using teams based on a complete understanding of the customer requirements.

    Leadership System-TQM Implementation

    Quality Statements
    VISION: The vision statement is a short declaration of what an organization
    aspires to be tomorrow. Successful visions are timeless, inspirational & become deeply shared within the organization. IBM- Service. Apple- Computing for the masses. Disney Theme Park- Happiest place on earth. Paranoid- Instant Photography.

    MISSION: Mission statement answers questions like: Who we are, who are the customers, what we do, & how we do it? Mission statement is generally less than one paragraph, easy to understand & describes functions of the organization. National Railway: To meet customers Transportation & distribution needs by being the best at moving their goods on time, safely & damage free. Ford: To improve continually our products & services to meet the customers needs, allowing us to prosper as a business & to provide a reasonable return to our share holders, the owners of the business.

    Quality Policy Statement


    The quality policy statement is a guide for everyone in the organization as to how they should provide products & services to the customers. It should be written by the CEO with feedback from the workforce & approved by the quality council. Common characteristics are: Quality is first among equals Meet the needs of the internal & external customers Equal or exceed the competition Continually improve the quality Include business & production practices Utilize the entire workforce. Quality policy is an essential requirement of quality certifications like ISO/QS 9000. Quality Policy of Xerox: Quality is the basic business principle for Xerox. Quality means providing our external & internal customers with innovative products & services that fully satisfy their requirements. Quality is the job of every employee.

    Strategic Planning
    For TQM to succeed the strategic Quality plans & business plans should be inseparable. Seven steps to Strategic Planning: 1. Customers Needs 2. Customer Positioning 3. Predict the future 4. Gap Analysis 5. Closing the Gap 6. Alignment 7. Implementation.

    TQM MODELS

    7. Accelerated Business Improvement Model (Smith-1995)

    16. Dhruv Model for Excellence

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