Scribd Logo
Upload

Welcome to Scribd!

  • 192 views

    Helpdesk CV Template PDF

    Uploaded by

    Muhammad Hanif
    Gary White is a well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving technical problems via telephone, e-mail and one to one. A problem solver who enjoys a challenge and can work well under pressure.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Helpdesk CV Template PDF

    Uploaded by

    Muhammad Hanif
    192 views2 pages
    Gary White is a well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving technical problems via telephone, e-mail and one to one. A problem solver who enjoys a challenge and can work well under pressure.

    Original Title

    helpdesk_CV_template.pdf

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Gary White is a well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving technical problems via telephone, e-mail and one to one. A problem solver who enjoys a challenge and can work well under pressure.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    192 views2 pages

    Helpdesk CV Template PDF

    Uploaded by

    Muhammad Hanif
    Gary White is a well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving technical problems via telephone, e-mail and one to one. A problem solver who enjoys a challenge and can work well under pressure.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Gary White

    Helpdesk support
    AREAS OF EXPERTISE Customer Service Root-cause analysis LAN/WAN technologies Technical support Addressing customer issues Customer satisfaction SQL PERSONAL SUMMARY A well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a customers technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.

    WORK EXPERIENCE
    Technology Networking Company Coventry HELPDESK ANALYST June 2008 - Present Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting over 800 users & on average answering 40 IT calls a day.

    PROFESSIONAL ITIL Foundation certificate holder

    PERSONAL SKILLS Implement best practices Professional telephone manner Analyse problems

    Duties: Providing technical support over the phone to all IT users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk. Ensuring that all call details are captured and entered in the logging software. Updating support documentation. Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop and networking environment. KEY SKILLS AND COMPETENCIES A good working knowledge of all levels of helpdesk support. Excellent telephone manner and customer service skills. Able to diplomatically manage customer's expectation. Experience of setting up and maintaining hardware and software systems. Ability to work shifts and weekends - occasional overtime / overnight. Having the ability to listen to, understand and defuse difficult situations. Experience of working with CAFM systems & multi-line help desk systems. Knowledge of all Microsoft office applications and operating systems.

    PERSONAL DETAILS Gary White 34 Anywhere Road Coventry CV6 7RF T: 02476 888 5544 M: 0887 222 9999 E: [email protected] DOB: 12/09/1985 Driving license: Yes Nationality: British

    ACADEMIC QUALIFICATIONS
    BSc (Hons) Computer science Nuneaton University 2005 - 2008 A levels: Maths (A) English (B) Technology (B) Science (C) Coventry Central College 2003 - 2005 REFERENCES Available on request.

    Copyright information - Please read


    This helpdesk CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this CV example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any other page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites without our prior permission. For any questions relating to the use of this CV template please email: [email protected].

    You might also like