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    SonaliA. NaviMumbai 8 Yrs

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    Anuja Ahire
    The document appears to be a resume for Sonali S. Ashtakar. It includes contact information, educational background, and work experience. She has over 8 years of experience in roles involving Microsoft 365 administration, Azure administration, and end user support. Her most recent role was as an M365 Administrator for Aeries Technology Group, where she managed a team of 12 people supporting Microsoft 365 services and applications.

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    SonaliA. NaviMumbai 8 Yrs

    Uploaded by

    Anuja Ahire
    51 views5 pages
    The document appears to be a resume for Sonali S. Ashtakar. It includes contact information, educational background, and work experience. She has over 8 years of experience in roles involving Microsoft 365 administration, Azure administration, and end user support. Her most recent role was as an M365 Administrator for Aeries Technology Group, where she managed a team of 12 people supporting Microsoft 365 services and applications.

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    SonaliA.__NaviMumbai_8_yrs

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    The document appears to be a resume for Sonali S. Ashtakar. It includes contact information, educational background, and work experience. She has over 8 years of experience in roles involving Microsoft 365 administration, Azure administration, and end user support. Her most recent role was as an M365 Administrator for Aeries Technology Group, where she managed a team of 12 people supporting Microsoft 365 services and applications.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    51 views5 pages

    SonaliA. NaviMumbai 8 Yrs

    Uploaded by

    Anuja Ahire
    The document appears to be a resume for Sonali S. Ashtakar. It includes contact information, educational background, and work experience. She has over 8 years of experience in roles involving Microsoft 365 administration, Azure administration, and end user support. Her most recent role was as an M365 Administrator for Aeries Technology Group, where she managed a team of 12 people supporting Microsoft 365 services and applications.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    B-1, Sai Kunj CHS, Plot# 291/300,

    Sec-6, Nerul (W), Navi Mum- 706


    [email protected]

    SONALI.S. ASHTAKAR Contact No.: 9594687997

    SYNOPSIS
    To secure a challenging position with a future-oriented company offering opportunities for growth and
    advancement where I can actualize the potential, interpersonal and communication skills I have.
    Work experience of 8+ years in cross culture atmosphere, a motivator, a strategist, adaptable to diverse
    environment.

    E D U C AT I O N A L C R E D E N T I A L S

    • MBA (Marketing) in 1st class from Calorx Teachers’ University (2014).


    • BBA in 1st class from Calorx Teachers’ University (2012).
    • HSC in 2nd class from Maharashtra State Board (2007).
    • SSC in 1st class from C.B.S.E. Board (2005).

    PROFESSIONAL EXPERIENCE

    AERIES TECHNOLOGY GROUP M365 ADMINISTRATOR

    Job Description:
    • Handling US client project as IT Infra Lead (L3 support) engineer.
    • Serving from past 10 months (Feb. ’22 – Till Date).
    • Client: Neustar Security Services (NSS)
    • Role: IT Infra Lead

    Roles & Responsibilities:


    • Managing team of 12 members.
    • M365 suite management and escalation support for EXO, SPO, OneDrive, Teams, Endpoint
    Manager (Intune), Security & Compliance, Mail flow issues, Azure AD management, DNS record
    updates, Device compliance, ATP policies, MCAS, DLP, Conditional Access policies, etc.
    • Created SOP’s to define workflow, technical issues, technical runbook, RCA, etc. for Infra and
    Service Desk team.
    • Planned, implemented and monitoring Windows Updates (Patching) via Intune.
    • Vulnerability assessment and management for Windows & MAC devices via CrowdStrike.
    • Jira Software Administration – Managing Jira dashboards, tasks, epic, story, Jira integration with
    Service Desk Plus tool, Project permissions, etc.
    • Azure AD SSO integrations with apps like Salesforce, Trinet, Gong, KnowBe4, Slack, Zoho,
    Password Manager Pro, Cloudability, Intricately, Cloudaware, etc.
    • PIM and Azure RBAC roles management and delegation.
    • Azure Sentinel - VM creations, VM connection troubleshooting, access issues, resource group
    management, Sentinel integration with tools like Qualys, Crowdstrike, etc.
    ZENSAR TECHNOLOGIES TECHNICAL SPECIALIST

    Job Description:
    • Handling European client project as L3 support engineer.
    • Served for 10 months (Apr. ’21 – Feb. ’22).
    • Client: The Automobile Association (TheAA)
    • Role: M365 Consultant

    Roles & Responsibilities:


    • M365 escalation support for EXO, SPO, OneDrive, Teams, Endpoint Security, etc.
    • Review existing SOP’s and technical runbooks. Also creating new SOP’s to define workflow.
    • Monitoring the EUC L3 request and incident queues in ServiceNow tool and assisting with those.
    • M365 Exchange Online administration. Handling issues like e-discovery, mail-flow, licensing,
    user & mailbox creation, email trace, transport rule, DNS setup, sync check from on-prem
    exchange server to cloud, etc.
    • Supporting M365 Security & Compliance management especially threat policies like anti-
    phishing, anti-malware, anti-spam policies, DLP policies, configuration, and troubleshooting.
    • Managing Azure AD with on-prem Active Directory systems, Azure AD Premium (MFA, SSO,
    SSPR, etc.), conditional access policies.
    • Assisting onboarding people and applications to windows virtual desktop (WVD).
    • WVD management (via Nerdio) and troubleshooting issues related to WVD.
    • Creating and applying endpoint security policies on Win.10 devices using Endpoint Manager
    (Intune).
    • Managing projects and tasks assigned in Azure Boards.
    • Change creations and handling CAB calls for change requests.
    • Interacting with vendors or 3rd parties to collaborate on security issues or processes.
    • Ensuring client derives satisfaction and the most value possible from the implementation
    experience.

    CAPGEMINI INDIA PVT. LTD. CONSULTANT

    Job Description:
    • Handling European client project as L3 support engineer.
    • Served for 2 yr 2 months (Feb. '19 – Apr. ‘21).
    • Client: Securitas
    • Role: O365 Global Admin

    Roles & Responsibilities:


    • Prioritizing customer’s queries, and service requests assigned.
    • O365 escalation support.
    • Creating SOP’s to define workflow.
    • Implementation of Security and compliance Polices and Change, working on change requests.
    • Handling issues related to EXO, SharePoint Online, Teams/SFB, etc.
    • Managing Legal discovery requests.
    • Performed migration to O365 (Zimbra to O365) using BitTitan tool, PST migrations.
    • Provided post-migration support to users.
    • Performing multiple administrative tasks in EAC and administering the Users, SFB, Password,
    Exchange, and Security Management.
    • Implementation and troubleshooting O365 Security ATP.
    • Regularly monitoring DNS (DMARC, DKIM & SPF) for all domains.
    • Assisting newly acquired domains in setting up their DNS records.
    • Troubleshooting Experience with Outlook, ActiveSync, and Outlook on Web (OWA), Mail flow
    issues.
    • Working on automation of Incident requests (for avoiding creation of similar requests for same
    issue) and License assignment.
    • Maintained incident tracking system & documenting resolution.
    • Monitoring and reporting of AAD sync errors.
    • Handling several security features of Identity Protection Center, Privileged Identity
    Management, Monitor Office 365 Service Health.
    • Manage device management, data loss prevention, reports and preservation, conditional access
    policies in Azure.

    WIPRO LTD. TECHNICAL CONSULTANT

    Job Description:
    • Handling and resolving customer’s issues related to Exchange Online over call.
    • Served as a O365 Ambassador.
    • Served for 1 yr 3 months (May '17 – Aug. '18).
    • Client: Microsoft

    Roles & Responsibilities:


    • Prioritizing customer’s queries, and service requests assigned.
    • Maintaining SLA’s by being on top of every case.
    • Performing Linear troubleshooting to make sure the correct resolution is
    provided to customer.
    • Troubleshooting on issues related to O365 licenses, Mailbox, Retention Policies, Litigation Hold,
    eDiscovery, DKIM settings, Mailbox Recovery, Message Trace, Mailbox permissions, ATP, Mail
    flow related issues post analyzing NDR, Outlook issues, SFB, OneDrive, SPO issues, etc.
    • O365 Mail Flow related issues like Allowing, rejecting, redirecting emails as per Customer’s
    requirement in the Exchange Admin Center (Office 365) from the Microsoft Online Portal, etc.
    • Performed Exchange/Domino to O365 mailbox migrations.
    • Making sure to highlight the case to proper resource if the issue is Technical Road
    block.
    • Escalating the cases through proper channel.
    • Maintaining bin size lower than 5, which helps to maintain CPE.

    IIHT KHARGHAR NETWORK SUPPORT ENGINEER

    Job Description:
    • Served as a Network Support Engg cum Centre Manager.
    • Served for 3 yrs (June '14 – Apr. '17).

    Roles & Responsibilities:


    • To manage organizations overall network.
    • Troubleshooting, providing ip's, router configuration and handling other network related issues.
    • To look after overall sales of the centre.
    • Planning & Implementing strategies to achieve targeted business.
    • Handling team of Counselor, Placement HR, Faculties, etc.
    • To look after the Industrial Visits and Internship sessions held in the institute by various colleges.

    COMPETENCIES

    Primary skill set Microsoft 365, Exchange, Azure AD, Migrations


    Secondary skill set Microsoft Azure
    Tools Service Desk Plus, PagerDuty, Jira, CrowdStrike, BitTitan,
    Service Now, Rave, Quest, EMS, Nerdio
    Operating Systems Windows, Mac
    Server Windows 2003, 2007, 2010, 2012, 2016, Domino

    TECHNICAL EXPOSURE

    Trainings

    ✓ Microsoft 365 Fundamentals (MS-900) completed.


    ✓ Microsoft Azure Fundamentals (AZ-900) completed.
    ✓ Pursuing PG Diploma in Cloud Computing from GreatLakes (AWS and Google Cloud Practitioner)

    Certifications

    ✓ Microsoft 365 Identity and Services (MS-100) certified.


    ✓ Microsoft 365 Mobility and Security (MS-101) certified.
    ✓ Microsoft Azure Administrator (MS-104) certified.

    STRENGTHS

    ❖ Highly motivated with strong work ethics, Go-getter & Can-do attitude.
    ❖ Deadline driven with outstanding organizational and multi-tasking skills.
    ❖ Ability to adapt to newer technologies quickly.
    ❖ Ability to work without supervision.
    ❖ Team Management.

    PERSONAL INFORMATION

    Nationality : Indian
    Date of Birth : 6th Dec. 1989
    Marital Status : Married
    Languages Known : English, Hindi, Marathi
    Religion : Hindu
    Passport : P6787658
    Pan Card : AKFPA4430R

    Declaration:
    I hereby declare that the above mentioned information is correct up to my knowledge and I bear the
    responsibility for the correctness of the same.

    Place: Navi Mumbai Signature

    (Sonali.S.Ashtakar)

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