SUMMARY CHAPTER 4

MPU2233 PRESENTATION SKILLS
NAME: PUTERI HANI RUZIANI BINTI ABDUL RAHMAN

MATRIC NO: DRM201005
Please read Chapter 3 from the notes and find answers for the following questions:
What does ABCD stand for?
- The ABCD model is a straightforward method for ensuring that you address an
audience's initial inquiries and concerns. It is a list of things you should cover in
your introduction. You are not need to organise your introduction in this
sequence, but you must ensure that it includes all four elements. A stand for
attention, B stands for benefits, C stands for credibility, and D stands for
direction.
What is non-verbal communication? List some of the examples
- Nonverbal communication is the transfer of information through the use of body

language and it is just as important as verbal communication.
Eye contact, go among the audience, facial expressions is an example of a
nonverbal communication. For example, smiling when you meet someone
conveys friendliness, acceptance and openness. Everyone uses nonverbal
communication all the time whether they know it or not.
Why do presenters go among the audience?
- Presenters normally stay in the front, near the laptop or the projector. Many
people in the audience will feel at ease as a result of this. Some courageous
presenter disrupts the audience's comfort zone by stepping closer or completely
to one side. Then the primal impulses of those in their comfort zone begin to
awaken them. "The presenter is so close, and he'll ask me something next, so I
better be ready."
Attention-getting abilities are essential for creating relevance with the audience.
When presenter begin to talk, most of the individuals in the audience are not
mentally there or with the presenter. Even if they are physically there and
attempting to appear engaged, they are in their own worlds. They are thinking
about work, organising the remainder of their day, pondering a personal problem,
or simply daydreaming. The presenter must bring the audience into the world of
the presenter and pique their interest in the presentation.
1
List some of the benefits of good eye contact
- The benefits of good eye contact are:
 It shows that the presenter is open and honest.
 Eye contact is more effective than spoken words.
 Encourage the listener to pay attention to the presenter, to respond to the

presenter and be respectful.
 Show that the presenter has self -confidence and what is being said
 Allow the presenter to read your listener’s feedback such as their nods, gestures
and smiles saying that they understand and are interested in what is being said
What is the meaning of Benefits?
- Benefits is the most important part of the introduction. The audience should
understand what they will gain from your presentation. Demonstrate an
understanding of your audience's values and concerns, and explain how your
presentation will assist them in dealing with them. When you explain the benefits
clearly, everyone will want to listen.
For example, a presenter may promise his or her audience that after hearing his
or her presentation, the audience will undoubtedly have a better understanding of
how to deal with their problems.
What are the THREE factors that affect credibility?
- There are three factors that affect credibility.

The first factors is your personal credibility. Are you trustworthy, honest, and
sincere?
The second factors is your expertise. Do you understand what you're saying? Do
you possess the necessary experience, expertise, and insight? Do you portray
yourself and your ideas in a credible manner?
The third factors is Your Audience's Judgment. Their beliefs, likes and dislikes,
expertise and experience, and prejudices are what ultimately determine your
credibility to them.
2
List the ways to establish credibility
- Among the list to establish credibility are:
 Trust, like and respect your audience

 Want what is best for your audience
 Align with their values
 Use evidence that they find credible
 Be the embodiment of your message
List FIVE ways to radiate confidence and strength of character
1. Keep your spine straight and rotate your shoulders back
2. Keep your head upright
3. Keep your hands at your sides with your fingers open or slightly curled
4. Keep both feet flat on the floor and slightly apart
5. If you are using a lectern, be careful not to bend over it or learn on it. Instead,
stand naturally upright and gently rest your hands on the sides of the lectern.
What is Direction?
- For direction, the audience usually wants to know what will happen during the
presentation. What is the story about? How long is it going to last? When are
they allowed to ask questions? Are there any handouts or videos available?
Giving direction entails telling them what you will discuss as well as answering
their practical questions about timing, structure, and delivery. Incorporating these
details also demonstrates that you are in command of the presentation,
increasing the audience's trust in you. For example, the presenter could say,
"Today you are all free to ask any questions; I will give you time to ask questions
at the end of this presentation."

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MPU2233 PRESENTATION SKILLS

NAME: PUTERI HANI RUZIANI BINTI ABDUL RAHMAN

What does ABCD stand for?

What is non-verbal communication? List some of the examples

- Nonverbal communication is the transfer of information through the use of body

Why do presenters go among the audience?

List some of the benefits of good eye contact

- The benefits of good eye contact are:

 It shows that the presenter is open and honest.

 Eye contact is more effective than spoken words.

 Encourage the listener to pay attention to the presenter, to respond to the

What is the meaning of Benefits?

What are the THREE factors that affect credibility?

- There are three factors that affect credibility.

List the ways to establish credibility

- Among the list to establish credibility are:

 Trust, like and respect your audience

List FIVE ways to radiate confidence and strength of character

1. Keep your spine straight and rotate your shoulders back

2. Keep your head upright

4. Keep both feet flat on the floor and slightly apart

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