InnerVision

(Remote Maintenance System

in Canon Medical Systems)

May 15, 2018

Global Service Department
Index
1. Objective of InnerVision

2. Why you need Remote Maintenance

3. Why you need InnerVision

4. InnerVision Functions

5. InnerVision with Axeda Workflow

6. InnerVision Port Information

7. Important Notice

8. Overall connection diagram

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1. Objective of InnerVision

Improve Customer Satisfaction

Minimize System Downtime
Maintain Optimum System Performance

Increase profits
Savingtime of repair and maintenance
Improve capture rate of maintenance contract

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2. Why you need Remote Maintenance

Some troubles nowadays require the error log analysis to

investigate fault.

Without InnerVision, service engineers need to visit sites to

collect error log files for investigation. And after preparing
the parts, service engineers need to re-visit the site to
replace the parts. Or in case of very far places where
service engineers need to fly-in, he/she should wait at the
site for service parts arrival.

If remote maintenance is available, the first visit to collect

error log files can be eliminated which saves travel expense
and labor hours or unnecessary long stay.

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2. Why you need Remote Maintenance

In addition to the troubleshooting, remote maintenance

will be able to help to improve the efficiency and/or
profitability of your organization through advanced
functions, such as (a) software update by remote, (b)
provision of utilization report as added value.

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3. Why you need InnerVision
If you install any software not validated onto our
equipment such as Remote Desk Top software, it is
considered as illegal modification of equipment.

As distributor agreement clearly describes, we do not give

any warranty if equipment is illegally modified.

Installing any software onto equipment may affect the

equipment performance.

InnerVision is designed to access data securely without

affecting equipment performance.

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3. Why you need InnerVision

IT security concerns are getting more and more serious. And

customers will not allow us to connect their equipment in their
facilities unless the network security is strong enough.
From IT security perspective, InnerVision is utilizing SSL/TLS
connection. InnerVision security has been verified by Toshiba
Corp IT Security Center.
TMSC adopts Axeda as a TAC.
(TAC: Technical Assistance Center)
Axeda incorporates an end-to-end security strategy covering
all levels, including network, application, user, and data
security. Axeda has attained ISO 27001:2013 certification,
supporting the company’s focus on delivering the highest
levels of security, performance, and availability of the Axeda
M2M Cloud Service.
(http://www.ptc.com/axeda/product/security)
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3. Why you need InnerVision
We hear rumors that independent service providers (3rd
party) might connect their PC at the office directly to our
equipment using FTP or Telnet through Internet. This gives
serious danger to the equipment from IT security point of
view.

Personal information protection is globally necessary.

InnerVision will automatically mask personal information

such as patient name and patient ID when retrieving the
data from site.

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 Remote maintenance networking configuration and security
Your company LAN

Section LAN at the hospital Internet

Axeda TAC端末
Cloud https FW

SP Router Modem Service

https

Mobile Network
 Secure network communication;
Encrypts the data by SSL transmission.
Even if they are intercepted communications, decryption is impossible.
⇒ Block eavesdropping and spoofing.
 Attack deterrence from external;
All communication is the mechanism that starts from the equipment side.
Global IP address to the equipment side is not required.
⇒ The equipment is not visible from the outside.
 Internet access;
Unnecessary dedicated line such as a VPN. Use hospital Internet line.

 No need to change the existing network environment at the hospital;

Communication protocol is only of the Internet standard HTTP / HTTPS.
Special configuration changes to the Firewall at the hospital is not required.
⇒ Does not occur Firewall of vulnerability.

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4. InnerVision Functions
Alert
Modality outputs error log to InnerVision at Power
ON/OFF so that internal minor troubles can be detected
for proactive/scheduled maintenance.

Real time alert

Modality outputs error message and corresponding
error log to InnerVision when problem happens to
notify you of immediate retroactive maintenance.

Remote desktop
Modality console can be shared and remote interaction
is possible (excluding energy generation and
mechanical movement) for remote application support
and remote parameter setting change.
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4. InnerVision Functions
4.1. Typical Troubleshooting
At hospital Distributor
CE
Call

Call
The customer Inform
Check
Error information ,
screen captured image
TAC engineer gets log files from SP.
are transferred to the
SP (Service Processor) Engineer reads log text contents
SP automatically.
directly and judges the cause himself
(herself).
Then engineer advices to CE.
Repair CE
Parts Inform

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4. InnerVision Functions
4.2. Alert < Preventive Maintenance >
At hospital Distributor
At system starts up & shut down,
Some Logs, Slice Counter
Log analyze
Alert
(CT), Core file are
transferred to the SP
automatically. TAC engineer gets
Check log files from SP.

Engineer reads log

SP (Service Processor) text contents directly
Repair and judges the cause
himself (herself).
Then he (her) advices
to CE.
Inform
CE
Inform Parts
The customer

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4. InnerVision Functions
4.3. Real time Alert
At hospital Distributor
When the problem occurs,
Alert
Error information ,
screen captured image
are transferred to the SP
automatically. Check Engineer get log files
from SP.

Engineer reads log

SP (Service Processor) text contents directly
Repair and judges the cause
himself (herself).
Then he (her) advices
to CE.
Inform
CE
Inform Parts
The customer

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5. InnerVision with Axeda Workflow
Equipment SP (Service Processor) OA-PC Mail
Axeda Axeda Server
Agent

Trouble ②Log Analysis ④Alert Level Analysis

①Log ③Alert ⑤Mail
(Alerts are stored in it but no
(Logs from equipment are (At your office)
logs from equipment.)
stored in it.)

Equipment Send Receive

sends logs to
the SP.
Analyze Receive
Analyze equipment logs Consistent with the
automatically. setting conditions (i.e.,
Alert level 3)
Judge for Alert
Find errors and send Alert Send
sending
Send

Less than the set

conditions
Not send
Alert mail Receive

Look Alert Log-in

Look Alert list / Get logs information Axeda

Look logs / Analyze Look Logs /

Analyze

Look logs Look logs

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6. InnerVision Port Information
Following is port information to connect Axeda.
https (TCP 443)
For Axeda (TCP 17002)
DNS (UDP 53)

Please confirm that above ports in the hospital FW

(Firewall) are opened.

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7. Important Notice
InnerVision hardware/software is not saleable to the
customer but is installed with remote maintenance contract
with the customer.

If the customer agrees to the contract, SP is installed in their

facility but SP must be kept as subsidiary/distributor
property as an onsite remote maintenance service tool.

The SP at the site must be removed when the remote

maintenance contract is terminated.

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8. Overall connection diagram
Example for CT S-
CON
D- Hospital
LAN
CON

* Network cable
(20m)
BSM86-0029-07

Power
outlet
Hospital HUB
* Serial extension * TR-73U
cable BSM86-0142-06 * Network cable
BSM86-0142-04 (20m)
(1m) BSM86-0029-07
* Serial communication
cable
BSM86-0142-03 (1m)

* Serial straight cable

(15m)
BSM86-0071-15

* UPort 1110
* RS-232C cable AUZ082-01
(15m)
BSM81-3524 SP

* UPort1150I * USB cable

AUZ082-02 (UPort
accessories)
Power strip

The items with an asterisk (*) are component of A-Series kit.

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7. Overall connection diagram
The items with an asterisk (*) are component of M-Power Vantage Elan Series kit.

Example for MRI Cooling Cabinet

（Elan) IVIF Board

* IVIF Cable
BSM47-0416-01 (10m)

CCabi
Control * CCabi Cable
BSM47-0415-01 (10m)
Board

Main Cabinet
* Serial extension cable * UPort 1250I
BSM86-0142-04 (1m) BSM81-3360

* TR-73U
Host PC BSM86-0142-06 * USB Cable
(UPort
Accessories)
* Serial Communication Cable
BSM86-0142-03 (1m) SP

* Serial straight cable (15m)

BSM86-0071-15

* UPort 1110
AUZ082-01
* Network cable (20m) Power strip
BSM86-0029-07

* Network cable
(20m) Hospital
BSM86-0029-07 LAN

HUB

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7. Overall connection diagram
Example for VL
Hospital LAN
Hospital LAN
Infinix-i

* Network cable
BSM86-0029-07 (20m)
* TR-73U
BSM86-0142-06
Power outlet
0HUB
* Serial communication
cable (1 m)
BSM86-0142-03
Power strip
* Network cable
(20m) SP
BSM86-0029-07

* Serial straight cable

(15m) * UPort 1110
BSM86-0071-15 AUZ082-01

The items with an asterisk (*) are component of Infinix-i kit.

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