Tourism Grade 12 June Exam 2017

DISTRICT EKURHULENI NORTH

GRADE 12

TOURISM
JUNE EXAMINATION 2017

MARKS: 200

TIME: 3 HOURS

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Tourism Grade 12 June Exam 2017

This paper consist of 21 pages.

INSTRUCTIONS AND INFORMATION

Read the following instructions carefully before answering the questions:

1. This question paper consists of FIVE sections.

2. Answer ALL the questions.

3. Number the answers exactly as the questions are numbered.

4. Use the mark allocation for each question to guide your answer.

5. Write neatly and legibly.

6. Write your name on the question paper and the answer sheet.

7. Submit both question paper and answer sheet.

8. Use the table below as a guide to help you allocate your time

Section Topic Marks Minutes

Section A Short questions 40 20
Section B Map work, tour 80 80
planning and
foreign
exchange
SectionC Tourism 40 40
attractions
Section D Tourism sectors 25 25
Section E Domestic, 15 15
regional and
international
tourism
200 180

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Tourism Grade 12 June Exam 2017

SECTION A: SHORT QUESTIONS

QUESTION 1

1.1. Various possible answers are provided for each of the following
questions. Write the letter only of the correct answer next to the
corresponding number on the answer sheet.

1.1.1 The most suitable activity for an eco-tourist would be _______ (1)
A. A visit to the National Women’s Monument in Bloemfontein
B. Sunset cruise on the Zambezi
C. Game viewing at Shamwari Game Lodge
D. City tour of Cape Town on an open top bus

1.1.2 An advantage of pre-loaded foreign currency debit cards is... (1)

A. Available in all world currencies
B. Gives access to unlimited funds
C. Can be used as proof of identity
D. Can be used safely at an electronic point of sale

1.1.3 Main symptoms of Cholera are _____________ (1)

A. Diarrhoea and vomiting
B. Red eyes and coughing
C. Swollen feet and aching back
D. Increase in appetite and thirst

1.1.4 SA is located to the _____________ of the UTC. (1)

A. East
B. West
C. South
D. North

1.1.5 An adventure tourist is most likely to visit this icon: (1)

A. Auschwitz
B. The Statue of Christ the Redeemer
C. Mount Everest
D. Table Mountain

1.1.6. The latest marketing campaign used to promote domestic tourism. (1)
A. Public involvement
B. Nothing’s more fun than a Sho’t Left
C. Vaya Msanzi campaign
D. Niche market

1.1.7 The new Minister of the Department of Tourism is ... (1)

A Derek Hanekom
B. Tokozile Xasa
C. Marthinus van Schalkwyk
D. Naledi Pandor

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Tourism Grade 12 June Exam 2017

1.1.8 The term used to describe the total value of goods and services produced
in a country for one year: (1)
A. Gross National Product
B. Gross Domestic Product
C. Income revenue
D. Economic growth

1.1.9 VFR tourists are people that are ___________ (1)

A. Visiting friends and relatives
B. Very fair relatives
C. Very friendly relatives
D. Visiting family and relatives

1.1.10 The Government Department in charge of Tourism in South Africa is: (1)
A. DEAT
B. SAT
C. NDT
D. DTI

1.1.11 A target market refers to ________ (1)

A. Hunting tourism
B. That on which a promotion campaign is focused
C. Agri-tourism
D. The sale of arts and crafts

1.1.12 The term inbound international tourist can best be described as

(1)
A. A tourist who travels within his/her own country.
B. A tourist coming into a country from another country.
C. A local tourist travelling to an international destination.
D. A tourist who travels to a destination for less than 24 hours.

1.1.13 Bullfights are an iconic traditional sport in __________ (1)

A. Spain
B. Italy.
C. Portugal
D. Vatican City.

1.1.14 An 18-year-old gap year student with a limited budget would prefer the
following accommodation and transport. (1)
A. Self-catering accommodation and hired car
B. Backpackers lodge and public transport
A. Luxury Game Lodge and public transport
B. Three star hotel and shuttle

1.1.15 Name the long flat-bottomed boat used in Venice. (1)

A. Cruise.
B. Gondola.
C. Gorgonzola.

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Tourism Grade 12 June Exam 2017

D. Tender.

1.1.16 The following are symptoms of Jet Lag; (1)

A. Nausea and headache
B. Heart disease
C. Stomach ulcer
D. None of the above

1.1.17 A Yellow Fever vaccination is compulsory for tourists who _______ (1)
A. Travel to a country in which Yellow Fever is endemic.
B. Travel form a country in which Yellow Fever is endemic.
C. Travel to a country where mosquitoes are present.
D. Both A and B.

1.1.18 A cost category to be considered when calculating a budget for a tourist _ (1)
A. The time of year.
B. How much the tourist has to spend.
C. The rate of foreign exchange.
D. None of the above.

1.1.19 A document detailing the planned activities and times for each day of a trip
is called _______ (1)
A. A tour plan.
B. An itinerary.
C. An activity plan.
D. A tour program.

1.1.20 A disease caused by parasites found in slow moving water. (1)

A. Malaria.
B. Yellow Fever.
C. Bilharzia.
D. Hepatitus B.
[20]

1.2 Match the destination in column A to its description in column B. Write only the
question number and the letter of your choice into your answer book. E.g.1.2.8: H

Column A: Destination Column B: Description

1.2.1 Mecca A. A volcanic mountain permanently covered in snow.
1.2.2 Fuji B. Visited by Islamic religious tourists going on a
pilgrimage.
1.2.3 Israel C. A theme park that caters for the whole family.
1.2.4 Alcazar of Segovia D. Christian, Muslim and Jewish religious tourists visit
the Holy City of Jerusalem here.
1.2.5 The Parthenon E. The inspiration for Walt Disney’s Cinderella castle.
1.2.6 Floating markets F. A temple built for the goddess Athena.
1.2.7 Pyramids G. Traditional selling and buying method in Thailand.
H. Tallest peak in the world.
I. Ancient tombs of kings.

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Tourism Grade 12 June Exam 2017

[7]
1.3. Analyse the unforeseen events below and select a type that best describes
them from the box below. Answer by writing the question number and picture
letter together with your answer into your answer book. E.g. 1.3.D – Disease

A B

Disease Political situation

War Terrorism

Accident Natural disaster

Unrest Economic crisis

[3]

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Tourism Grade 12 June Exam 2017

1.4. Study the customs diagram and choose the best option in brackets below.
Write only the question number and your selected word on your answer sheet.

1.4.1. Passengers with goods to declare pass through the (red / green) route at
customs. (1)

1.4.2. Explosives would be considered (prohibited / restricted) when passing through

customs. (1)

1.4.3. Customs departments are found at all (national/international) airports. (1)

1.4.4. Two bottles of wine can be taken through the (green / red) route at the airport.
(1)

1.4.5. 100 Cigars can be taken through the (green / red) route at the airport. (1)

[5]

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Tourism Grade 12 June Exam 2017

1.5. Select the most appropriate word from the box that best matches the
explanations given below. Write only the question number and your selected
word onto your answer sheet.

Prohibition Mosquito nets

Zika IDP

UTC WHO

ROE BSR

Recommended Compulsory

Cholera Hepatitis

Fluctuation Trend

1.5.1. The daily change in a currency’s rate of exchange. (1)

1.5.2. The organization responsible for global health matters. (1)

1.5.3. Document that allows a person to drive a car in a foreign country. (1)

1.5.4. A prevention method for malaria. (1)

1.5.5. A disease carried by mosquitos that causes birth defects in unborn babies. (1)

[5]

TOTAL SECTION A: 40

___________________________________________________________________

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Tourism Grade 12 June Exam 2017

SECTION B: MAP WORK, TOUR PLANNING AND FOREIGN EXCHANGE

QUESTION 2

Study the World Time Zone Map and case study below, answer the questions that
follow

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Tourism Grade 12 June Exam 2017

Thdi is a Tourism Development Official for the National Department of Tourism and
lives in Johannesburg. She is going to London to represent South Africa at the
World Travel Market and is very excited because she has always wanted to visit
London to experience “The World’s Capital”.
Thandi is a Tourism Development Official for the National Department of Tourism
and lives in Johannesburg. She is going to London to represent South Africa at the
World Travel Market and is very excited because she has always wanted to visit
London to experience “The World’s Capital”.

Thandi is a Tourism Development Official for the National Department of Tourism

and lives in Johannesburg. She is going to London to represent South Africa at the
World Travel Market and is very excited because she has always wanted to visit
London to experience “The World’s Capital”.

2.1 Thandi’s flight will leave Johannesburg at 20:00 on SA543

on 23 July; the direct flight will take 11 hours to get to
London. Advise Thandi what time and date the flight will
arrive taking into consideration that Daylight Saving Time
applies. Show all your calculations.
(4)

2.2 Explain the concept of Daylight Saving Time to Thandi. (1)

2.3 Thandi is looking forward to meeting her colleague,

Sibusiso, from New York, at the conference. If Sibusiso
arrives in London at 22:00 on 24 July after an 8 hour
flight, calculate what time and date he left New York.
(Ignore DST) (3)

2.4. While at the conference Thandi has to phone Mr. Smith in

Singapore (+8) during office hours (09:00 to 17:00). She
wants to make the call during her tea break at 11:00 in the
morning of 26 July. Calculate what time it will be in
Singapore and advise Thandi whether she will reach Mr.
Smith at his office. (DST applies to London only) (3)

2.5 There is a possibility that Thandi will have to fly from

London to Sydney. Calculate the flying time if flight SA
423 takes off from London at 16:00 on 28 July and arrives
in Sydney at 14:00 on 29 July. (Ignore DST) (3)

2.6 On a flight to Sydney would Thandi experience Jet Lag or

Jet Fatigue? Motivate your answer. (2)

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 Tourism Grade 12 June Exam 2017

Thandi will be able to stay in London and enjoy some

sightseeing. Read the case study below and help her
budget and plan for her extra days. Copy the tables on
page 12 onto your answer sheet and fill in the missing
information.

unately Thandi does not have to go to Sydney or Singapore and can enjoy an extra 3
s (2 nights) in London. Most of her stay will be paid for by the NDT but the 2 extra nights
she will stay to sightsee are for her own cost. Thandi is very excited but a little unsure of
best places to visit and how to budget for the trip. Before she can confirm her ticket back
m London she needs to get an idea of what the extra time will cost.

ndi’s internet research has found the following prices already converted to Rands.

y Underground train pass : R350.00 per day.

don Hop-on-hop-off bus : R450.00 per day.

Tower B&B : R 625.00 per person per night in a single room.

lunch : R 260.00 per meal per person.

ditional supper, e.g. fish & chips : R 380.00 per meal per person.

ance tickets for attractions. : R 180.00 per person.

nding money : R 750.00 per day.

ng her stay there she will visit four attractions, take the Hop-on-hop-off bus once and
the Underground trains for two days. The Tower B&B looks like her best choice for
ommodation and she will eat traditional meals as suggested by the website working on two
pers and two lunches for her extra stay. On one of her evenings in London Thandi will
an old school friend, Lerato . On the other evening she and Lerato will watch a West End
tre show, which Lerato is paying for.
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Tourism Grade 12 June Exam 2017

2.7. Redraw the table below onto your answer sheet and compile a budget
for Thandi. (14)
TABLE 1

BUDGET COST
TRANSPORT
Hop-on-off bus
Underground trains
ATTRACTIONS
Entrance fees
ACCOMMODATION
Tower Bed and Breakfast
MEALS
Lunch
Supper
SPENDING MONEY
Total for her extra stay
TOTAL

2.8. Apply your tour planning skills and help Thandi arrange her time while she is
in London and for her extra two days.
Copy the itinerary plan onto your answer sheet and complete it. (8)

TABLE 2

Day Attractions / Activities Transport Accommodation

(Specify names of icons)
1 Morning: Leave World Travel Underground .
Market and check into new Subway system
accommodation

Afternoon:

Evening:

2 Morning:

Afternoon:

Evening:

3 Morning: Underground .
subway system
Afternoon: Check in at
Heathrow Airport for flight
home

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Tourism Grade 12 June Exam 2017

2.9. Recommend TWO world tourism icons for

Thandi , to visit ,during her stay in London, tell her why
they are considered iconic and what she can see or do if
she visits them. (6)

2.10 Identify the two most important travel documents Thandi

will need for her trip and where she can get each of these
documents. (2)

2.11. This is Thandi’s first trip out of South Africa. Advise her
of TWO tips on how to keep safe in each of the following
places:
2.11.1. The airport. (2)
2.11.2. In her hotel room. (2)
[50]

QUESTION 3
Analyse the information below and answer the questions that follow.

3.1. Interpret the currency symbols above and provide their

currency codes and origin countries or areas.
(4)
3.2. Identify three countries using the Euro. (3)

Use the foreign exchange on the next page to answer the questions that follow.
Show all calculations, currency codes and round off answers to 2 decimal places.

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Tourism Grade 12 June Exam 2017

CURRENCY BBR BSR

US Dollar 13,12 13,63
Euro 14,08 14,52
Pound 16,82 16,98
Yen 0,12 0,23

3.3. Differentiate between bank buying rate and a bank

selling rate. (2)
3.4.
Calculate how many US Dollars a tourist will get for ZAR
50 000,00. (3)
3.5.
A tourist plans to visit the Eiffel Tower. Entrance fee is 15
Euros. Calculate the cost in South African Rands. (3)
3.6.
On arrival home from an overseas business trip Thabo
has 500 Pounds. Calculate how much Rands he will get
when he exchanges his Pounds at the bank. (3)
3.7.
Mr. Han wants to buy a South African rugby jersey costing
R850,00. Calculate how much it will cost in Yen. (3)
3.8.
Identify TWO places where foreign currency can be
exchanged. (2)

Study the graph below and answer the questions that follow.

RAND TO US DOLLAR PERFORMANCE 2009 – 2017

RAND TO THE DOLLAR

YEAR

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Tourism Grade 12 June Exam 2017

3.9. Compare the Rand-Dollar exchange rate in 2009 with the

rate in 2017. According to this graph has the rand
strengthened or weakened against the dollar since 2009?
Motivate your answer. (2)
3.10. Interpret the Rand to Dollar exchange rate and identify
which year the rand was the weakest against the dollar.
Motivate you choice with specific reference to the rate. (3)

3.11. Explain how a weak rand affects inbound international

tourism patterns. (2)
[29]

TOTAL FOR SECTION B: 80

________________________________________________________________________

SECTION C: TOURISM ATTRACTIONS

QUESTION 4

Study the World Map below and answer the questions that follow.

4.1. Analyse the map and icon images below. Identify the icons at A – E.
AND indicate in which country they are located.
Answer as follows: E.g.: 4.1. G – Taj Mahal –India

A E

[10]
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Tourism Grade 12 June Exam 2017

4.2. Study the pictures below and apply your knowledge to identify the
icons they represent. Provide the information requested. Answer as
follows:
Eg.4.2.6. A – Floating Markets

B – Unusual and traditional market place

C – Thailand
D – Not a WHS

4.2.1.

A – Icon name. (1)

B – Reason it is an icon. (1)

C – Country it is located in. (1)

D – World Heritage Site or not. (1)

4.2.2.

A – Icon name. (1)

B – Reason it is an icon. (1)

C – Country it is located in. (1)

D – World Heritage Site or not. (1)

4.2.3.

A – Icon name. (1)

B – Reason it is an icon. (1)

C – Country it is located in. (1)

D – World Heritage Site or not. (1)

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Tourism Grade 12 June Exam 2017

4.2.4.

A – Icon name. (1)

B – Reason it is an icon. (1)

C – Country it is located in. (1)

D – World Heritage Site or not. (1)

4.2.5.
A – Icon name. (1)

B – Reason it is an icon. (1)

C – Country it is located in. (1)

D – World Heritage Site or not. (1)

[20]

4.3. Tourism attractions around the world compete to attract visitors.

Write a Paragraph discussing factors that contribute to the success of
tourist attractions and icons.
Include the following information in your paragraph.

 Distinguish between a tourist icon and attraction. (2)

 Imagine that you have just taken over management of a tourist attraction.
Predict THREE factors that you should consider in order for it to be a
successful attraction and explain their importance. (6)

 Suggest an economic benefit of having a tourism icon as one of the

attractions in a country. (2)
[10]

TOTAL FOR SECTION C: 40

________________________________________________________________________

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Tourism Grade 12 June Exam 2017

SECTION D: TOURISM SECTORS

QUESTION 5
Analyse the image below and answer the questions that follow.

5.1. Categorise the above unforeseen occurrence. (2)

Outline how an incident like this could affect the airline and
5.2. tourism industry of a country.
(4)
Suggest TWO preventions that could be done to minimize
5.3. problems of this sort.
(4)
[10]

5.4 Identify the global event shown above and its location. (1)

5.5 Global events can have a positive and negative effect on

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Tourism Grade 12 June Exam 2017

the host countries.

5.5.1. Comment on how the multiplier effect of a country

will be affected by hosting a global event. (3)
5.5.2. Suggest TWO benefits of hosting a global
event for the local community. (2)
5.5.3. Discuss TWO negative effects for the local
community on hosting global events. (2)
[8]

5.6 Identify the global event shown above and explain its (3)
purpose.

5.7 Identify FOUR countries that participate in this event. (4)

[7]

TOTAL FOR SECTION D: 25

Please turn over

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM

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Tourism Grade 12 June Exam 2017

QUESTION 6
Analyse the cartoon below and answer the questions that follow.

And that is the

formula for good
customer service. Can’t I just be
nice?

6.1 Answer the employee’s question from the cartoon. Is it

enough that he “just be nice” to his customers? Explain
your answer. (3)

6.2 Discuss the importance of a staff’s image in relation to

the professional image of a company. (2)

6.3 Recommend TWO tips for the staff at this company

regarding interaction with their customers and good
communication. (4)

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Tourism Grade 12 June Exam 2017

6.4 Identify the purpose of a code of conduct. (2)

6.5 Suggest an entry that could be included in a code of

conduct regarding a staff member’s dress code. (2)

6.6 Discuss value of a code of conduct within a tourism

business. (2)
[15]

TOTAL FOR SECTION E: 15

________________________________________________________________________

GRAND TOTAL: 200

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