Learner instructions

1. The following test MUST be handwritten on the TDA answer book found under termly
planners.
2. Please write neatly and legibly in blue ink.
3. Write your name and surname on each page.
4. Number each page.
5. The invigilation report must be added to the submission as page two.
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7. The completed test MUST be scanned and submitted in full colour
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so we can assist you on the same day. Late submissions will result in a 0.
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administered by approved invigilators.

All Grade 10-12 learners must nominate a person to act as an invigilator during Formal tests and
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Centre’s may not make use of their own cover pages, only TDA cover pages may be used.
 TOERISM

GRADE 11

TERM 3

TASK NO. 5 – TEST

Total : 50

Time Allocation : 60 minutes

Date : 8 September 2023

Examiner : L Page

Moderator : J Strydom
Tourism Task No. 5 Term 3
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Instructions:

1. This TEST consists of 12 pages.

2. Answer ALL the questions.

3. This TEST consists of FIVE (5) questions, SECTION A and B

Section Content Marks Time (minutes)

A Short questions (All topics) 15 10
B Domestic, regional and
International tourism; Tourist
attractions;
35 50
Map work and tour planning
Marketing; Communication and
customer care
TOAL: 50 60 min

4. Read ALL the questions carefully and answer ONLY what has been asked.

5. Number the answers according to the numbering system contained in this

TEST

6. Make sure you submit your ANSWER SHEET.

7. Write neatly and legibly in BLUE pen.

8. Draw a margin line of 2 cm on the right hand side of your answer booklet.

9. Use the full time to complete your TEST.

10. GOOD LUCK!!!

Tourism Task No. 5 Term 3
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SECTION A: SHORT QUESTIONS

QUESTION 1.1: MULTICHOICE [5]

In each of the following questions there are four options given as possible answers
. Choose the answer and write the letter (A – D) next to the QUESTION-
number (1.1.1 – 1.1.5), e.g.1.1.6 D on the APPENDIX A that has been provided.

1.1.1 The Atlantic Ocean forms the western boundary of these SADC countries:

A. Zimbabwe, Tanzania and Malawi

B. South Africa, Angola and Namibia
C. Angola, Kenya and Malawi
D. Namibia, Botswana and Mozambique (1)

1.1.2 This UNESCO World Heritage Site is located in Zimbabwe;

A. Chamarel Falls
B. Mana Pools National Park
C. Virunga National Park
D. Etosha National Park (1)

1.1.3 The capital city of Swaziland;

A. Windhoek
B. Victoria
C. Mbabane
D. Maseru (1)

1.1.4 The most famous landmark in the Ngorongoro Conservation Area in

Tanzania is a ...

A. volcano.
B. waterfall.
C. crater.
D. desert. (1)

1.1.5 The acronym SADC refers to the:

A. Southern African Developing Community

B. Southern African Support Community
C. Southern African Development Community
D. Southern African Developed Community (1)
Tourism Task No. 5 Term 3
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QUESTION 1.2: MATCH COLUMN A WITH COLUMN B [5]

Match the KEY WORDS in COLUMN A with the SHORT DESCRIPTIONS in

COLUMN B. Write only the letter (A – E) next the question number (1.2.1 - 1.2.5).
Answer on the attached APPENDIX A.

COLUMN A COLUMN B
KEY WORDS SHORT DESCRIPTION
1.2.1 Seychelles A Drakensberg; Maluti-mountains
1.2.2 Lesotho B Tanzania
1.2.3 Port Louis C Namibia
1.2.4 Mount Kilimanjaro D Mauritius
1.2.5 Fish River Canyon E Coral reefs

QUESTION 1.3: DEFINE [5]

Give a description for each of the following terms:

1.3.1 RETOSA (1)

1.3.2 Civil war (1)

1.3.3 Pilgrimage (1)

1.3.4 Absolute monarchy (1)

1.3.5 Anthropologist (1)

TOTAL OF SECTION A: [15]

Tourism Task No. 5 Term 3
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SECTION B: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;
TOURIST ATTRACTIONS; MAP WORK AND TOUR
PLANNING
MARKETING, COMMUNICATION AND CLIENT SERVICES [35]

QUESTION 2: [24]

2.1 Consult the map and pictures of sights in Botswana and Lesotho and
answer the questions that follow:

C
Tourism Task No. 5 Term 3
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2.1.1 Identify the tourism attractions labelled D by looking at the picture as
well as the location as shown on the map. (1)

2.1.2 Give TWO (2) examples of the types of summer adventure activities
that tourists can participate in while visiting the attraction labelled D. (2)

2.1.3 Provide ONE (1) reason why the attraction labelled B, is considered
a top tourist attraction. (2)

2.1.4 The attraction labelled A received UNESCO World Heritage Site

status in 2001. Write a paragraph providing TWO (2) interesting
facts about this attraction that could influence a cultural tourist
to consider paying it a visit. (2 x 2 = 4) (4)

2.2 Study the information below and answer the questions that follow :

The Seychelles islands are not just another place, they are another
world. The Republic of Seychelles includes 115 islands
representing an archipelago of “legendary beauty”. Seychelles is a
group of islands lying just south of the equator, 1800 km off the
coast of Kenya, in the north-east Indian Ocean. Enjoying all that
the beaches and the sea have to offer is what brings tourists from
all over the world to this paradise.

2.2.1 State in your own words what 'archipelago' means. (2)

2.2.2 In addition to swimming and diving there are several other activities
which are water-based that tourists visiting the Seychelles can
participate in. Give TWO (2) examples. (2)
Tourism Task No. 5 Term 3
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2.3 Refer to the maps and pictures of tourist attractions in Tanzania and Namibia
and answer the questions:
Tourism Task No. 5 Term 3
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2.3.1 Give ONE (1) reason why the attraction labelled B is regarded as a
major challenge for mountaineers and climbers. (2)

2.3.2 Describe ONE (1) activity at the UNESCO World Heritage Site
labelled C that would interest a:

2.3.2.1 Cultural tourist (2)

2.3.2.2 Leisure tourist (2)

2.3.3 Describe the landscape that tourists will encounter when visiting the
attraction labelled D. (2)

2.3.4 Give the main reason why the attraction labelled E is one of the
main attractions in Namibia. (2)

2.3.5 How old do you have to be to visit the attraction

labelled E? (1)

QUESTION 3: MAP WORK AND TOUR PLANNING [6]

3.1 Seagull is a travel agent and drafts a tour plan for South Africans and Lesotho
supporters for the 2022 FIFA World Cup in Qatar.

3.1.1 Identify the type of tourist for which this tour plan is being
prepared. (1)

3.1.2 Name DRIE (3) facts a travel agent must consider when drawing
up an itinerary. (3)

3.1.3 Give TWO (2) reasons why a general itinerary would be a more
suitable for this group than a personalised itinerary for each member
of the group. (2)

TOTAL QUESTION 3: [6]

Tourism Task No. 5 Term 3
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QUESTION 4: MARKETING [2]

4.1 In your own words, explain what marketing is? (2)

TOTAL QUESTION 4: [2]

QUESTION 5: COMMUNICATION AND CUSTOMER CARE [3]

5.1 Take a look at the following image and answer the questions that follow:

5.1.1 What is the system used here? (1)

5.1.2 Provide TWO (2) main functions this system provides. (2)

TOTAL QUESTION 5: [3]

TOTAL SECTION B : [35]

GRAND TOTAL: [50]

Tourism Task No. 5 Term 3
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APPENDIX A:
TOURISM
GRADE 11
TERM 3
TASK 5 TEST

Name of Learner: ___________________________________________________

SECTION A: SHORT QUESTIONS

QUESTION 1.1: MULTICHOICE QUESTIONS [5]

1.1.1
1.1.2
1.1.3
1.1.4
1.1.5

QUESTION 1.2: MATCH COLUMN A WITH COLUMN B [5]

1.2.1
1.2.2
1.2.3
1.2.4
1.2.5

QUESTION 1.3: DEFINE [5]

1.3.1

1.3.2

1.3.3

1.3.4

1.3.5

GRAND TOTAL OF APPENDIX A: [15]