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    Updated Resume

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    Van Harold Diaz

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    Updated Resume

    Uploaded by

    Van Harold Diaz
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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2 views1 page

    Updated Resume

    Uploaded by

    Van Harold Diaz

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    RALPH DIETHER DIAZ

    Parañaque City, Metro Manila, Philippines


    +63 9760730801
    [email protected]

    CAREER OBJECTIVE
    To optimize and utilize my skills in customer experience and output productivity in a dynamic
    organization supporting career growth and developmental approach in various professional
    aspirations.

    Skills
    Knowledgeable in Salesforce/CRM Excellent Communication Skills
    Technical Skills Patience and Empathy
    Time Management Teamwork and Collaboration
    Problem-Solving Abilities Adaptability and Learning Agility

    Work Experience

    Teleperformance (BGC Taguig)


    Technical/Customer Support for Bose (June 2023 – Present)

     Provided exceptional customer service to clients via inbound and outbound calls in a
    high-volume call center environment.
     Acted as a mentor to junior team members, offering support and feedback to help them
    develop their skills and meet performance goals.
     Achieved and consistently exceeded performance metrics, including call handling time,
    customer satisfaction scores, and score card target.

    Office of the Vice President (Tacloban City)


    Office Staff (October 2022 – December 2023)

     Help colleagues and set up the office in a way that streamlines processes.
     Ensure information is accurate and valid by creating and updating records.

    Educational Background Reference

    Bachelor of Science in Tourism Management (Graduate) Allan Almonte


    Leyte Normal University, Team Leader – Teleperformance
    July 2018 – June 2022 +63 9983630175

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