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    Site Head - Training & Quality

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    Er Gunjesh Singh Rajput
    Gunjesh Singh has over 10 years of experience in customer service quality and training roles in various industries. He has led large teams of over 3,000 employees and has expertise in handling voice, chat, email, and back office quality and training processes. Singh aims to identify areas for improvement, maximize customer satisfaction, and analyze quality, cost and productivity metrics through statistical analysis and process excellence.

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    Site Head - Training & Quality

    Uploaded by

    Er Gunjesh Singh Rajput
    49 views2 pages
    Gunjesh Singh has over 10 years of experience in customer service quality and training roles in various industries. He has led large teams of over 3,000 employees and has expertise in handling voice, chat, email, and back office quality and training processes. Singh aims to identify areas for improvement, maximize customer satisfaction, and analyze quality, cost and productivity metrics through statistical analysis and process excellence.

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    Info Graphic Resume

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    Site Head- Training & Quality

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    Gunjesh Singh has over 10 years of experience in customer service quality and training roles in various industries. He has led large teams of over 3,000 employees and has expertise in handling voice, chat, email, and back office quality and training processes. Singh aims to identify areas for improvement, maximize customer satisfaction, and analyze quality, cost and productivity metrics through statistical analysis and process excellence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views2 pages

    Site Head - Training & Quality

    Uploaded by

    Er Gunjesh Singh Rajput
    Gunjesh Singh has over 10 years of experience in customer service quality and training roles in various industries. He has led large teams of over 3,000 employees and has expertise in handling voice, chat, email, and back office quality and training processes. Singh aims to identify areas for improvement, maximize customer satisfaction, and analyze quality, cost and productivity metrics through statistical analysis and process excellence.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    GUNJESH SINGH CAREER SUMMARY

    Experience
    Certified Six Sigma Green Belt professional with 10+ years of diversified
    experience in Customer Service Quality & Training (Telecom, Ecommerce,
    Technical Support and Banking industry)..

    Led large teams (3000+) during my tenure and mentored various projects
    with exposure of managing multiple centers & functions.
    Job Role
    CONTACT DETAILS
    Sr. Manager- Quality/Training/Six Sigma/Process Excellence
    +91 6262086868/7088007770
    Expertise in handling Voice, Chat Email and Back Office Quality & Training
    [email protected] processes. Led development and implementation of training programs to
    384, Gulab Bagh Colony, Vijay drive increase knowledge and learner satisfaction..
    Nagar. Indore, MP- 452010
    English, Hindi, Bhojpuri, Bengali,  Hands-on experience in mapping client’s requirements, identifying
    Tamil. improvement areas and accordingly implementing measures to
    Married maximize customer satisfaction levels.
     Identify root cause of transactions and planning actions to improve.
    26th April, 1978  Providing process and statistical analysis to business on quality, cost
    and productivity metrics
     Expertise in leading, training and monitoring performance of the
    EDUCATION DETAILS team members for maintaining excellence in operations.
     Managing MBR’s/ QBR’s both internal & external efficiently, run
    efficiency projects and cross-functional/ cross-curricular activities
    compliance to security standards.
     Led transition and migration project and statistical analysis to
    business on quality, cost and productivity metrics.
     Key contribution in projects e.g. NPS/CSAT improvement & AHT
    reduction etc. and share findings as well as results with stake
    holders.
     Solving practical problems and dealing with a variety of concrete
    rZ
    variables in situations where only limited standardization exists.
     Expertise in leading large size Quality & Training team.

    Domain/Process Wise Exposure- In Years

    CAREER INTERESTS

     Training & Development.


     Quality assurance and Compliance.
     Presentation & Orientation.
     Client Management.
     Projects & Process Improvement.
     Analysis & Research.
     Content & SOP Development.
    CORE SKILLS
    Skill Wise Contribution & Experience- In Years Line of Business Wise Exp- In Years

    CAREER TIMELINE

    CERTIFICATION

    DECLARATION
    All the information mentioned in the resume are correct to the best of my knowledge and belief.

    DATE:

    PLACE:

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