Yusuf's Resume (SA)

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Yusuf Ameen

Accomplished professional skillful in both accounting, front desk management, customer service and
management operations and Sales management combining precision in financial matters with exemplary
customer service and management skills. Proven track record of delivering results and fostering positive
client experiences.

[email protected] +968 78627085 Muscat

WORK EXPERIENCE SKILLS


Customer Support & System administrator Customer Feedback Management
Management
Bangalore / FamApp (Trio Tech solutions Pvt Ltd.) De-Escalation Techniques
06/2023 - 03/2024,
Financial Data Entry Attention to Detail
Payment application using UPI and Card
Achievements/Tasks Communication Skills Problem-Solving Skills
Offered timely and polished customer support via phone, email, or live
chat, effectively addressing inquiries Teamwork Professionalism
Engaged in ongoing training to boost product knowledge, customer
service skills, and adherence to company policies. Negotiations and closing skills Flexibility

Displayed expert product knowledge to assist customers accurately Organizational Skills


and offer effective solutions.
Managed and maintained company IT systems, including servers,
networks, and software applications.
Monitored system performance, conducted routine maintenance, and LANGUAGES
implemented upgrades to ensure optimal functionality and security
English
Provided technical support to users, resolving hardware and software Native or Bilingual Proficiency
issues promptly and efficiently.
Developed and implemented data backup and recovery strategies to Hindi
Full Professional Proficiency
minimize data loss and ensure business continuity in the event of
system failures. Urdu
Native or Bilingual Proficiency
Junior Accountant & Sales Management Kannada
Bhatkal / Rasbahar Enterprises. Limited Working Proficiency
05/2022 - 05/2023,
Distributor and wholesaler of Rice
Achievements/Tasks
Conducted precise financial data entry into accounting software and
INTERESTS
spreadsheets.
Volunteering Team Sports
Handled accounts payable and receivable, ensuring prompt processing
of invoices, payments, and receipts, while conducting thorough bank
Financial Analysis Language Learning
reconciliation.
Prepared accurate financial statements and reports for month-end Technology Community Involvement
close, meeting deadlines for internal management and external
stakeholders.
Conducted regular performance reviews and provided targeted
coaching to improve individual and team performance.
Lead and motivate a sales team to achieve and exceed monthly,
quarterly, and annual sales targets.
Collaborate with marketing and product teams to develop targeted
sales campaigns and promotions.

EDUCATION
Bachelor of Computer Application in Computer
Science
Anjuman Institute of Management & Computer
Application, Bhatkal. KA - INDIA
06/2019 - 10/2022,

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