Walnut Creek, CA mrsdolleightyone@gmail.com +1 510 500 7884
Diligent and detail-oriented Home Care Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general administrative processes and optimization strategies.
Work Experience
Administrative Services Director
Alma Via Of San Francisco-San Francisco, CA July 2023 to Present
• Assessed current operational practices and identified areas for improvement.
• Coordinated special events such as conferences, meetings, seminars, receptions, or other activities. • Maintained accurate records of personnel files including employee contracts, payroll information, benefits information. • Supported hiring managers with recent new staff members when necessary to fill vacancies in all departments within the community. • Ensured adherence to safety protocols in order to protect staff from injury while performing job duties. • Facilitated communication between different departments within the organization in order to improve coordination of efforts. • Analyzed data from multiple sources to identify trends or issues requiring action or resolution. • Conducted background checks and reference checks of prospective employees. • Evaluated current HR processes and recommended changes when necessary to improve efficiency. • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures. • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment. • Created job postings, tracked applicants and maintained applicant database. • Organized orientation sessions for new hires and provided them with onboarding information. • Encouraged open communications, promoting positive and pro-employee work environment. • Managed full-cycle human resource operational activities to maximize HR employee performance. • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives. • Aligned HR policies with federal and local regulations.
Home Care Administrator
Center For Elders' Independence-Oakland, CA April 2021 to June 2023
• Explains policies, procedures and Home Care services to participant.
• Maintains records of home care services, progress or problems to report and discuss observations. • Maintains updated records and safeguarded patient privacy in accordance with HIPAA. • Collaborates with the Interdisciplinary team to improve overall participant care and response times. • Directs, supervises and evaluates a team of Home Care Geriatric Aides & Home Care Schedulers. • Supports payroll, driving timely and accurate payment of employee wages. • Conducts employee performance reviews and implemented corrective actions to increase productivity. • Exercises good judgment and decision-making in escalating concerns and resolving issues. • Enhances team member performance through use of strategic and tactical approaches, motivational coaching and training. • Collaborates with interdisciplinary healthcare teams to formulate individualized service plans to deliver high-quality home care.
Security Guard Allied Universal Security Services, Systems And Solutions-Oakland, CA April 2019 to July 2021
• Addressed problems quickly and reported clear information while working under minimal supervision. • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. • Investigated reported incidents to protect company assets. • Warned persons of rule infractions or violations and evicted violators from premises. • Guarded restricted areas to prevent unauthorized entry. • Reported safety hazards for remediation response. • Observed patrons and customers to quickly address security situations.
Lead Pediatric And Patient Care Services Recruiter/Scheduler
Neogen Care-Hayward, CA February 2020 to March 2021
• Developed active and passive candidate pipelines through research, networking and screening. • Established and maintained strategic relationships with professional associations and industry contacts to identify potential candidates. • Met with management to understand staffing model and growth projections for department, office and region. • Managed salary negotiations and offer process to facilitate on-boarding. • Interviewed job applicants to obtain information on work history, education or job skills. • Hired employees and processed hiring-related paperwork. • Located scheduling barriers and implemented appropriate solutions. • Adhered to HIPAA requirements to safeguard patient confidentiality. • Coordinated and planned work shift schedules according to availability. • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Client Service Coordinator
Aveanna Healthcare-Alameda, CA August 2019 to January 2020
• Wrote job descriptions and posted to job boards.
• Developed employee orientation and training programs for new hires. • Aligned HR policies with federal and local regulations. • Faxed reports, scanned documents, developed spreadsheets and organized files. • Developed effective scheduling processes to achieve production objectives. • Coordinated and planned work shift schedules according to availability. • Assisted payroll teams by reporting employee hours and calculating correct compensation. • Kept track of timekeeping responsibilities and employee time off requests when completing schedules. • Developed or implemented recruiting strategies to meet current or anticipated staffing needs. • Sourced, qualified and conducted screening interviews with job candidates. • Conducted exit interviews and completed employment termination paperwork. • Conferred with management to develop or implement personnel policies or procedures.
Staffing Manager Home Care Assistance-San Francisco, CA July 2018 to June 2019
• Formerly Reliable Caregivers until July 2018.
• Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates. • Coordinated and planned work shift schedules according to availability. • Provided support during new employee interviews and orientations. • Assisted in employee recruitment, hiring and interview processes. • Scheduled meetings with employees to address concerns and grievances. • Reported on workplace health and safety compliance to superiors.
Staffing Manager Reliable Caregivers-San Francisco, CA January 2016 to July 2018
• Closed and purchased by Home Care Assistance in July 2018.
• Answered telephones and directed calls to appropriate staff members. • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules. • Issued work schedules and duty assignments for caregivers. • Aligned HR policies with federal and local regulations. • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions. • Completed timely changes and updates to schedules in central scheduling system.
Staffing Coordinator/Central Supply
Oakland Healthcare & Wellness Center-Oakland, CA January 2015 to August 2015
• Maintained availability of professional talent needed to meet business objectives.
• Set and administered supply budgets and tracked expenses. • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution. • Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs. • Monitored nursing schedules to verify hours and prevent unauthorized overtime. • Communicated with nursing management to identify and adapt to changing staffing needs.
Education
Associate in Science Laney College - Oakland, CA April 2025 to April 2025
Master Of Science Bachelor Of Science in Health Administration Health Care
Administration Capella University Capella University - Minneapolis, MN Skills • Process Implementation • Interdepartmental Functions Coordination • Operating Plans Development • Compliance Advisory • Department Oversight • Critical Thinking • Policy and Program Development • Service Plan Creation & • Problem Identification • Organizational Goal Development • Performance Management • Human Resources • Team Management • Event Planning • Change Management
