Call Center Resume Templates
Call Center Resume Templates
Call Center Resume Templates
Summary
Experienced call center agent with a track record of high CSATs, low average handle times,
and high first-call resolution rates. Experienced in several popular call center solutions.
Adept at receiving escalations, handling unhappy customers, and resolving
complex issues.
Contact Experience
[email protected] Inbound Call Center Representative
(123) 456-7890 Pacific Coast Living (Portland, OR)
2020 — Present
Portland, OR
• Handle over 200 inbound calls per shift
• Address customer inquiries and issues
quickly and accurately
Education • Answer questions and resolve complaints
The Ohio State University effectively
Cum laude • Cross-train staff members (over 100 peers
Bachelor’s Degree in two years)
(Business Ethics) • Achieve above-average CSAT ratings (92%
CSAT rating within six months)
Summary
Customer-centric call center representative with top-tier production in outbound
call centers. Performed in fast-paced, high-volume call center environments.
Skills Experience
• Excellent phone manners Outbound Call Center Representative
and communication Lightning Bolt Insurance (Denver, CO)
• Creative problem-solver 2017 — present
and quick thinker
• Complete over 160 calls daily
• Quick learner with an
(on average)
excellent memory
• Maintain a 91% CSAT score
• Patience
• Engage in active listening, empathy, and
solution-focused communication
• Train new hires
Education Achievements
The Ohio State University Employee of the Month
Columbus, Ohio July 2021
Award for outstanding customer service
Bachelor’s Degree
(Chemistry)
Amy Dala
CUSTOMER SERVICE REPRESENTATIVE
Summary
Customer call center representative with seven years of experience resolving customer
inquiries in an automated call center environment. Passionate about building strong
customer relationships.
Contact Experience
[email protected] Automated Call Center Representative
Queen Mobile (Orlando, FL)
(123) 456-7890
2019 — Present
Orlando, FL
• Handle customer account inquiries using
cloud-based tools
Education • Deliver an exceptional customer service
experience
The Ohio State University
Columbus, OH • Correspond with customers regarding
billing or disputes online
Bachelor of Science
Representative
Computer Engineering
PM Mobile (Orlando, FL)
(Communications)
2016 — 2019
• Handled 200 calls per day
Skills • Managed communication and collaborated
• Ability to handle difficult with other departments
customer interactions • Answered technical questions about
• Strong communication and internet service
interpersonal skills
• Ability to work
independently
• Ability to work in a team
• Adaptable to any situation
Ashley Fett
CUSTOMER SERVICE REPRESENTATIVE
Contact Experience
[email protected] Customer Service Representative
(123) 456-7890 Pop Kulture Apparel (Des Moines, IA)
2017 — Present
Orlando, FL
• Answer customer inquiries and issues
through multiple communication
channels
Summary
• Provide detailed information on orders,
Seasoned call service shipments, and returns
representative with six • Enter orders for customers
years of experience.
Seeking a customer
service role in a
challenging and fast-
paced retail call center
Achievements
environment. Employee of the Month
July 2021
Award for outstanding
Skills customer service
• Communication
• Problem-solving Education
• Organization
Franklin College
• Attention to detail 2011 — 2014
• Data entry (speed and Bachelor’s Degree
accuracy)
Janine Tarkin
(123) 456-7890 [email protected] Pittsburgh, PA
Summary Experience
Detail-oriented AR Billing Billing Executive
Executive with five years GreenTech
of experience in preparing 2020 — Present
itemized statements, bills, • Process client invoices using billing software
and invoices. Proficient
• Reconcile billing, reviews calculations, and
in resolving billing
check for discounts on invoices
discrepancies, updating
credit files, interacting • Deliver invoices and account updates to clients
with clients, and handling • Manage client data to maintain accurate
data in the system. accounting records
• Contribute to process documents to help
simplify the billing process
Skills • Improve AR performance by communicating
• Tally ERP 9 (Prime) with clients about upcoming payments through
phone and email
• MS Word and Excel
• Phone and email Accounts Executive
communication Erie Community College
• Leadership 2018 — 2020
• Drafting • Welcomed all School of Business visitors
• Data analysis • Prepared outstanding ledger of clients and civil
contractors performing ongoing work at sites
• Assisted in daily bank transactions
Education • Scheduled appointments and coordinated
meetings, in-person and via Zoom
Erie Community College
2017 — 2020
Summa cum laude
Achievements
Associate of Applied
Business Employee of the Month
August 2020
Award for outstanding performance
Charles Ackbar
(123) 456-7890 [email protected] Pittsburgh, PA
Summary
Knowledgeable IT support representative with six years of experience resolving hardware
and software issues. Provided technical support to clients, solving 90 percent of issues
without escalating.
Skills Experience
• Outstanding IT Help Desk Support Representative
troubleshooting skills with Circular Software Company (Denver, CO)
technical applications 2019 — Present
• Expert in remote and • Manage servers, application upgrades, and
on-premise IT environments data recovery
• Understanding of LANs, • Create and apply bug patches, reducing
routers, P2P file sharing, unscheduled downtime
remote servers, TCP and IP
networks • Monitor and manage applications via a
virtual desktop
Contact Experience
[email protected] Brand Associate
Owen Brothers Clothing Shop
(123) 456-7890
2020 — 2023
Los Angeles, CA
• Worked closely with customers in a
fast-paced environment
• Helped customers find and purchase
Summary clothing and accessories
Outgoing professional • Delivered courteous customer service
experienced in customer in person and over the phone
service. Excellent • Handled dissatisfied customers with
communicator and patience and respect
problem-solver well-suited
for a call center agent role.
Friendly, empathetic, and
skilled at de-escalating
Achievements
high-stress situations. Employee of the Month
July 2021
Award for outstanding
Skills customer service
Summary
Experienced call center agent with a track record of high CSATs, low average handle times,
and high first-call resolution rates. Experienced in several popular call center solutions.
Adept at receiving escalations, handling unhappy customers, and resolving
complex issues.
Contact Experience
[email protected] Senior Inbound Call Center Representative
Dark Moon Communications (Remote)
(123) 456-7890
2018 — 2022
Los Angeles, CA
• Promoted to senior level due to high
performance
Education • Resolved escalations of complex issues and
dissatisfied customers
Springfield High School • Coached junior team members
Springfield, Illinois | 2017
• Monitored customer calls and provided
Training in active listening, feedback to agents
empathy, negotiating, and • Delivered courteous service, resolved
effective apologies issues, and preserved customer
relationships
Summary Experience
Proven call center manager with Call Center Manager
experience overseeing high- Organa Electric | 2018 — 2023
volume call centers. Excellent
motivator who gets teams • Managed 225 call center agents and eight
supervisors
to perform to their potential.
Experienced talent evaluator • Increased CSAT from 74% to 91% within
and hiring manager with first nine months while also reducing AHT
employee retention rates 20% by 21%
above the industry average. • Improved internal NPS by 25% and reduced
employee turnover by 14% through
improved communication and coaching
Education
The Ohio State University Call Center Manager
Columbus, OH Pilot Paper Company | 2017 — 2019
Bachelor of Science
• Managed 100 call center agents and four
(Business Administration)
supervisors
• Improved KPIs across the board: CSAT up
Skills 15%, AHT down 30%, FCR up 23%
• Coaching and mentoring • Coached team members: shared individual
• Analyzing performance data performance data, set goals, monitored
calls, provided feedback
• Setting vision and KPIs
• Hiring and training Call Center Manager
• Communicating effectively Force Software | 2015 — 2017
• Leading through change • Managed 50 call center agents and two
supervisors
Achievements • Reduced hold times by 30% and increased
FCR by 27%
Certified Call Center
• Increased cross-sell revenue performance
Manager
by 130% through coaching and regular KPI
Trained in quality assurance, cost
reviews
management, and forecasting
Hugh Bacca
CALL CENTER REPRESENTATIVE
Summary
Insurance claims representative with eight years of experience successfully resolving
sensitive customer calls. Committed to fostering empathetic dialogue with English- and
Spanish-speaking callers. Able to handle high claims volumes while exceeding
CSAT targets.
Contact Experience
[email protected] Insurance Claims Center Representative
(123) 456-7890
(Bilingual)
Millennium Insurance (New York, NY)
New York, NY 2017 — Present
• Translate calls
Languages • Maintain a 95% CSAT
• English (Native) • Build trusting customer relationships
• Spanish (Professional) • Study and apply NYS Insurance Law
• Efficiently resolve detailed claims
Education • Maintain updated and thorough claims log
• Assist with training new hires
The Ohio State University
Columbus, Ohio | 2013
Bachelor of Arts Insurance Customer Service Representative
(Foreign Language) (Bilingual)
Falcon Insurance (New York, NY)
Skills 2015 — 2017
• Answered 150+ inbound calls daily from
• Bilingual customer service
English- and Spanish-speaking customers
• Claims and data processing
• Maintained an average handle time of four
• NYS Insurance Law minutes per call and a 97% CSAT
• Document review • Provided callers with relevant information
• Effective communication about Falcon Insurance’s products
Benjamin Guinness
CALL CENTER MANAGER
Contact Summary
[email protected] Five years of experience as a call center
representative in a fully remote work
(123) 456-7890
environment. Proven ability to handle a
Los Angeles, CA high volume of customer inquiries quickly,
professionally, and efficiently.
Skills
• Working independently
Experience
in a remote work Call Center Manager
environment Two Suns Cable (Remote)
• Strong problem-solving 2019 — Present
and analysis • Answer 250+ calls per day at CSAT of
• Outstanding oral and 90% and FCR of 77%
verbal communication • Resolve customer issues, inquiries, and
• Zendesk CRM buyer-seller communication
and Support Suite • Log detailed call notes
(experienced)
• Aircall (proficient) Call Center Representative
• 90 WPM data entry Dune Insurance (Remote)
2018 — 2019
• Achieved consistent customer
Education satisfaction ratings of over 90%
• Answered customer questions and
The Ohio State University resolved customer tickets
2016 • Maintained customer records
Master’s Degree
Harrison Solo
E-COMMERCE REPRESENTATIVE
Contact Experience
[email protected] Call Center Representative
(123) 456-7890
(E-commerce)
Blue Planet
Los Angeles, CA 2017 — Present
• Manage customer interactions across
multiple channels
Summary • Resolve high-priority, escalated issues
Experienced e-commerce within target time frames
customer service • Train new team members
representative with a
proven ability to handle Call Center Representative
customer questions and (E-commerce)
issues. Great at providing Gabby’s Gifts
satisfactory solutions and 2013 — 2017
an exceptional customer • Provided an excellent customer
experience. experience handling questions about
order status, shipping, and tracking
• Answered customer inquiries, placed
Skills orders, and processed returns
• Excellent • Maintained a 91 percent CSAT score
communication
• Quick learner
• Skilled in multichannel
Education
communication University of Kentucky
• Elite problem-solving Class of 2020
Bachelor’s Degree
• Exceptional
(E-commerce)
interpersonal skills
Natalie Lando
CUSTOMER SERVICE REPRESENTATIVE
Contact Experience
[email protected] Customer Service Representative
(123) 456-7890
(Financial Services)
Cloud City Banking
San Francisco, CA 2019 — Present
• Handle customer escalations
surrounding fees our banking policies
Summary • Process 250 transactions daily
Organized financial • Verify and process payments for loans,
services CSR who excels at mortgages, and public utility bills
processing high volumes
of error-free transactions Customer Service Representative
and meeting goals. Detail- (Financial Services)
oriented expert with seven Cloud City Banking
years of cash handling 2016 — 2019
and customer service • Connected customers with financial
experience. specialists and experts
• Assisted customers with financial goals
and discussed strategies
Skills • Provided exceptional customer
• Attention to detail experience
• Financial transactions
• Communication
Education
• Accuracy
San Diego State University
• Credit products
2012
• Business development Associate Degree
• Initial contact (Finance)
Steven Yoda
Summary
Exceptional software support specialist with 18 years of experience. Driven to increase
customer retention, maintain customer satisfaction, and improve customer loyalty.
Proven ability to build meaningful relationships with clients and exceed goal expectations.
Contact Experience
[email protected] Software Support Representative
(123) 456-7890 DroidTech (Albuquerque, NM)
2010 — Present
Albuquerque, NM
• Handle customer support requests
and resolve issues
Skills • Interact with customers through
multichannel support
• iOS • Proactive customer communication
• Microsoft 365 regarding ticket statuses
• Complex problem-solving
Software Support Representative
• Critical thinking Rockbots Software (Albuquerque, NM)
• Troubleshooting 2005 — 2010
• Active listening • Applied fixes to software, hardware,
and systems issues quickly
• Met and exceeded ticket resolution and
Education performance goals
The Ohio State University • Collaborated across teams and shared
2022 knowledge to improve first call resolution
Bachelor of Science • Identified and found solutions to recurring
(Computer Engineering) issues
Kelly Jabba
(123) 456-7890 [email protected] Pittsburgh, PA
Summary
Results-driven call center representative with 11 years of experience in healthcare
support. Proven record of providing empathetic and compassionate support to
patients and their families.
Skills Experience
• Coaching and mentoring Healthcare Call Center Representative
• Analyzing performance data Renko Health
• Setting vision and KPIs 2017 — 2023
• Hiring and training • Provided customer service for healthcare
organizations through multiple channels
• Communicating effectively
(phone, email, messaging)
• Leading through change
• Monitored prescription orders from end to
end: filling, shipping, tracking, and delivery
Education • Researched issues and created
Columbus State out-of-the-box solutions
Community College Customer Service Representative
2010 (Healthcare)
Associate Degree Big Bear Health Solutions
(Business Administration) 2012 — 2017
• Responded to incoming calls and emails
Certifications related to insurance inquiries, coverage,
Certified Healthcare and prescriptions
Customer Service Rep • Assessed customers’ issues and connected
• Trained on best practices them with the appropriate department
and HIPAA compliance • Provided information on healthcare
benefits, mail-order programs, and
Medical Coding certification in-network and out-of-network pharmacies
• Trained on 3M coding
software