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    Tiffany Hawkins 2010 Resume

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    Kristin Holland
    Tiffany Hawkins is seeking a position in business management. She has over 15 years of progressive experience working in customer service and sales roles for Canopy Financial, Bank of America, and Telesight Inc. Her experience includes assisting with SLA reports, account audits, responding to customer inquiries, identifying customer needs, and training new employees. She has a bachelor's degree in business administration from DeVry University and is proficient in Microsoft Office, Windows, and computers from IBM and HP. References are available upon request.

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    Tiffany Hawkins 2010 Resume

    Uploaded by

    Kristin Holland
    103 views1 page
    Tiffany Hawkins is seeking a position in business management. She has over 15 years of progressive experience working in customer service and sales roles for Canopy Financial, Bank of America, and Telesight Inc. Her experience includes assisting with SLA reports, account audits, responding to customer inquiries, identifying customer needs, and training new employees. She has a bachelor's degree in business administration from DeVry University and is proficient in Microsoft Office, Windows, and computers from IBM and HP. References are available upon request.

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    Tiffany Hawkins is seeking a position in business management. She has over 15 years of progressive experience working in customer service and sales roles for Canopy Financial, Bank of America, and Telesight Inc. Her experience includes assisting with SLA reports, account audits, responding to customer inquiries, identifying customer needs, and training new employees. She has a bachelor's degree in business administration from DeVry University and is proficient in Microsoft Office, Windows, and computers from IBM and HP. References are available upon request.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    103 views1 page

    Tiffany Hawkins 2010 Resume

    Uploaded by

    Kristin Holland
    Tiffany Hawkins is seeking a position in business management. She has over 15 years of progressive experience working in customer service and sales roles for Canopy Financial, Bank of America, and Telesight Inc. Her experience includes assisting with SLA reports, account audits, responding to customer inquiries, identifying customer needs, and training new employees. She has a bachelor's degree in business administration from DeVry University and is proficient in Microsoft Office, Windows, and computers from IBM and HP. References are available upon request.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    TIFFANY N.

    HAWKINS
    1113 A. NORTH NOBLE ST • CHICAGO, IL 60622
    TELEPHONE 773-278-5864 CELLULAR 773-510-1121
    EMAIL [email protected]

    Objective
    To secure a position in the field of business management where my years of progressive experience in the
    industry can add value to a company. Throughout my career, I have been a quick learner, and a self
    starter. Although I work well independently, I am equally comfortable working as part of the team.

    Work Experience
    Canopy Financial
    Tier II Support Rep. October 2008 – November 2009
     Assisted in preparing monthly SLA reports
     Completed maintenance requests, account audits and check research
     Responded to email inquiries concerning HSA questions, insurance and balance questions.
     Researched and resolved escalated issues within company 24 hour turn around time also follow up with
    customers with additional support if needed.

    Bank of America January 2005-July 2008


    Customer Service & Sales Specialist II
     Provide technical support on connectivity, navigation of software, browser and hardware
     Responds to e-mail inquiries
     Identifies customer financial needs, cross-sells bank products and services,
     Met qualitative performance standards via remote monitors and quantitative performance standards though
    statistical work production
     Served as acting supervisor on the weekends responsible for taking Escalated Calls from agents.
     Answering any questions from the agents pertaining to guidelines and procedures.
     Monitor the Department’s Service Level and ensure agents are in a Ready Status.
     Send an overview e-mail at the end of the shift to all of the Team Leads and giving full detail of Service
    Level and Attendance, and any system issues during that shift
     Demonstrates excellent teamwork, professionalism, integrity and respect by complying with all company
    policy and procedures
     Exhibit exceptional oral and written communication skills through providing complete service on every
    call.
    Telesight Inc. September 1999-December 2004
    Interviewer /Mentor
     Conducted customer satisfactory surveys in a manner that exceeds company quota by 70 to 80% weekly.
     Develop great communication, listening and problem solving skills by interacting with many different on
    phone personalities.
     Enhance leadership skill by training new employees in a procedure that allowed the company to produce at
    a more effective level.
    Education
    DeVry University
    Bachelors of Science in Business Administration Graduation Date: June2004
    Technical skills
     Proficient on IBM and Hewlett Packard computers
     Proficient on Microsoft Windows 95, 98, 2000, Me and XP
     Proficient on Microsoft Word Excel, Access, PowerPoint and FrontPage.

    References available upon request

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