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    Customer Service Resume: Professional Experience

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    Sharuk Mohammad
    Sally Jones has over 6 years of experience in customer service roles, including as a Customer Service Specialist at Progressive Insurance and an Information and Customer Service Specialist at Barnes and Noble Bookstore. She is proficient in various customer service software and has a track record of resolving over 90% of customer complaints. Jones holds a Bachelor's degree in Business Administration and is seeking a new customer service role.

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    Customer Service Resume: Professional Experience

    Uploaded by

    Sharuk Mohammad
    164 views2 pages
    Sally Jones has over 6 years of experience in customer service roles, including as a Customer Service Specialist at Progressive Insurance and an Information and Customer Service Specialist at Barnes and Noble Bookstore. She is proficient in various customer service software and has a track record of resolving over 90% of customer complaints. Jones holds a Bachelor's degree in Business Administration and is seeking a new customer service role.

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    Sally Jones has over 6 years of experience in customer service roles, including as a Customer Service Specialist at Progressive Insurance and an Information and Customer Service Specialist at Barnes and Noble Bookstore. She is proficient in various customer service software and has a track record of resolving over 90% of customer complaints. Jones holds a Bachelor's degree in Business Administration and is seeking a new customer service role.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    164 views2 pages

    Customer Service Resume: Professional Experience

    Uploaded by

    Sharuk Mohammad
    Sally Jones has over 6 years of experience in customer service roles, including as a Customer Service Specialist at Progressive Insurance and an Information and Customer Service Specialist at Barnes and Noble Bookstore. She is proficient in various customer service software and has a track record of resolving over 90% of customer complaints. Jones holds a Bachelor's degree in Business Administration and is seeking a new customer service role.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Don’t know where to begin? Click the link to have your resume written today by a certified resume writer .

    CUSTOMER SERVICE RESUME


    2498 Rocky Ridge Dr. Roseville, CA 95661
    (916)-223-3255
    [email protected]

    Customer service representative with over six years’ experience in telephone and face-to-face customer
    service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with
    major customer service software, handling customer complaints, and maintaining a positive and
    friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service
    role.

    PROFESSIONAL EXPERIENCE
    PROGRESSIVE INSURANCE Roseville, CA
    Customer Service Specialist October 2013 – Present
     Answer and direct 40+ calls daily, with goals including selling plans, managing customer
    accounts, responding to service queries, and cancelling accounts
     Trained 5 employees in using Kayako (customer service software), as well as in basic duties and
    how to conduct calls
     Received a 90% average customer satisfaction rating (to date), winning “Employee of the Month” in
    July of 2015
     Able to research and manage highly complicated accounts to provide comprehensive service to
    customers and assist upper management
     Closed sales at almost 60% rating, 10% higher than company average

    BARNES AND NOBLE BOOKSTORE Roseville, CA


    Information and Customer Service Specialist September 2009 – September 2013
     Memorized store organization system, as well as special products and discounts, and
    directed customers to desired products
     Conducted returns and informed customers of return policy
     Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction
     Maintained friendly and positive attitude at all times, even with unhappy and unruly customers
     Mastered in-house customer service and sales computers, powered by Zendesk
     Awarded “Employee of the Month” in January 2011

    EDUCATION
    CALIFORNIA STATE UNIVERSITY AT SACRAMENTO Sacramento, CA
    Bachelor’s of Science in Business Administration, June 2009
     GPA 3.4/4.0
     Future Business Leaders of America Scholarship Recipient

    ADDITIONAL SKILLS
     Excellent communication skills with a focus on customer service
     65 WPM Typist
     Software: Zendesk, and Kayako
     Experience with Microsoft Office – Word & Excel

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