Thinkpad 390 Iseries 1700
Thinkpad 390 Iseries 1700
Thinkpad 390 Iseries 1700
November 1998
Before using this information and the product it supports,
be sure to read the general information under “Read This
First” on page 19.
iii
Related Diskettes
The following diskettes are available through IBM or your
IBM Authorized Dealer.
Contents v
Writing the VPD Data . . . . . . . . . . . . . 41
Flash UUID . . . . . . . . . . . . . . . . . . 42
Running the Diagnostics . . . . . . . . . . . . . . 42
PQA System Diagnostics . . . . . . . . . . . . 42
Audio Resource and Speaker-out Test . . . . . 45
PCMCIA WrapCard Test . . . . . . . . . . . . 46
Modem Dial and Data Transfer Test . . . . . . 46
FIR Data Transfer Test . . . . . . . . . . . . . 46
USB Connect/Disconnect Test . . . . . . . . . 46
Fan Diagnostics . . . . . . . . . . . . . . . . 46
FRU Removals and Replacements . . . . . . . . . 47
FRU Service Procedures . . . . . . . . . . . . 48
Battery ASM . . . . . . . . . . . . . . . . . . 49
Hard Disk Drive . . . . . . . . . . . . . . . . 49
Combo Bay . . . . . . . . . . . . . . . . . . 50
Diskette Drive (FDD ASM) . . . . . . . . . . . 50
CD-ROM ASM . . . . . . . . . . . . . . . . . 51
Combo Bay FPC . . . . . . . . . . . . . . . 52
Hard Disk Adapter Combo Bay ASM . . . . . . 52
Modem Card . . . . . . . . . . . . . . . . . 53
Backup Battery (RTC) . . . . . . . . . . . . . 54
Keyboard . . . . . . . . . . . . . . . . . . . 54
LED Board . . . . . . . . . . . . . . . . . . 56
Upper Heatsink . . . . . . . . . . . . . . . . 56
PCMCIA Slots . . . . . . . . . . . . . . . . . 57
CPU Board . . . . . . . . . . . . . . . . . . 58
LCD Panel ASM . . . . . . . . . . . . . . . . 59
Upper Cover ASM . . . . . . . . . . . . . . . 60
IMM Lower Heatsink ASM . . . . . . . . . . . 62
Fan ASM . . . . . . . . . . . . . . . . . . . 62
Power Latch, IR Board, and DC-DC & BATT Board 63
Planar Board . . . . . . . . . . . . . . . . . 64
Combo Bay Interposer Board . . . . . . . . . . 65
LCD Bezel ASM 14.1" . . . . . . . . . . . . . 66
Speaker ASM 14.1" . . . . . . . . . . . . . . 67
VR Board ASM 14.1" . . . . . . . . . . . . . 68
Microphone ASM 14.1" . . . . . . . . . . . . . 69
LCD Panel ASM 14.1" . . . . . . . . . . . . . 69
LCD Inverter ASM 14.1" . . . . . . . . . . . . 70
LCD FPC ASM 14.1" . . . . . . . . . . . . . . 71
LCD Bezel ASM 13.3" . . . . . . . . . . . . . 71
Speaker ASM 13.3" . . . . . . . . . . . . . . 72
VR Board ASM 13.3" . . . . . . . . . . . . . 73
LCD Inverter ASM 13.3" . . . . . . . . . . . . 74
Microphone ASM 13.3" . . . . . . . . . . . . . 74
LCD Panel ASM 13.3" . . . . . . . . . . . . . 75
LCD FPC ASM 13.3" . . . . . . . . . . . . . . 75
LCD Bezel ASM 12.1" . . . . . . . . . . . . . 76
Speaker ASM 12.1" . . . . . . . . . . . . . . 77
VR Board ASM 12.1" . . . . . . . . . . . . . 78
LCD Inverter ASM 12.1" . . . . . . . . . . . . 79
Microphone ASM 12.1" . . . . . . . . . . . . . 79
LCD Panel ASM 12.1" . . . . . . . . . . . . . 80
Contents vii
viii ThinkPad 390/i Series 1700
Introduction
Introduction 1
Attention
A customized setup configuration (other than default
settings) may exist on the computer you are servicing.
Running Automatic Configuration may alter those set-
tings. Note the current configuration settings (using
the View Configuration option) and verify that the set-
tings are in place when service is complete.
Attention
The drive startup sequence in the computer you are
servicing might have been changed. Be extremely
careful during write operations such as copying,
saving, or formatting. Data or programs can be over-
written if you select an incorrect drive.
Diskette Identifying
Drive Mark
3.5-Inch - 1.44MB 1.44 on the eject button
3.5-Inch - 2.88MB 2.88 on the eject button
Diskette Identifying
Drive Mark
5.25-Inch - 360KB (External) Asterisk on bezel
5.25-Inch - 1.2MB (Internal) 1.2 on the eject button
Introduction 3
Safety Notices (Multi-lingual
Translations)
In this manual, safety notices appear in English with a
page number reference to the appropriate multi-lingual,
translated safety notice found in this section.
Safety Notice 1
Introduction 5
Safety Notice 3
Introduction 7
Safety Notice 5
If the LCD breaks and the fluid from inside the LCD
gets into your eyes or on your hands, immediately
wash the affected areas with water for at least 15
minutes. Seek medical care if any symptoms from the
fluid are present after washing.
Safety Notice 7
Introduction 9
Safety Notice 8
General Safety
Follow these rules to ensure general safety:
Observe good housekeeping in the area of the
machines during and after maintenance.
When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally
between your feet.
3. Use a slow lifting force. Never move suddenly
or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg
muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any
objects that weigh more than 16 kg (35 lb) or
objects that you think are too heavy for you.
Do not perform any action that causes hazards to the
customer, or that makes the equipment unsafe.
Before you start the machine, ensure that other
service representatives and the customer's personnel
are not in a hazardous position.
Place removed covers and other parts in a safe
place, away from all personnel, while you are ser-
vicing the machine.
Keep your tool case away from walk areas so that
other people will not trip over it.
Do not wear loose clothing that can be trapped in the
moving parts of a machine. Ensure that your sleeves
are fastened or rolled up above your elbows. If your
hair is long, fasten it.
Insert the ends of your necktie or scarf inside clothing
or fasten it with a nonconductive clip, approximately 8
centimeters (3 inches) from the end.
Do not wear jewelry, chains, metal-frame eyeglasses,
or metal fasteners for your clothing.
Attention: Metal objects are good electrical conduc-
tors.
Wear safety glasses when you are: hammering,
drilling soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might
be hazardous to your eyes.
After service, reinstall all safety shields, guards,
labels, and ground wires. Replace any safety device
that is worn or defective.
Reinstall all covers correctly before returning the
machine to the customer.
Introduction 11
Electrical Safety
Observe the following rules when working on electrical
equipment.
Important
Introduction 13
The guide consists of a series of steps presented in a
checklist. Begin the checks with the power off, and the
power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or
sharp edges).
2. Power-off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition.
Use a meter to measure third-wire ground conti-
nuity for 0.1 ohm or less between the external
ground pin and frame ground.
b. The power cord should be the appropriate type
as specified in the parts listings.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use
good judgment as to the safety of any non-IBM alter-
ations.
6. Check inside the unit for any obvious unsafe condi-
tions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws
or rivets) have not been removed or tampered with.
Notes
1. Use product-specific ESD procedures when they
exceed the requirements noted here.
2. Make sure that the ESD protective devices you
use have been certified (ISO 9000) as fully effec-
tive.
Grounding Requirements
Electrical grounding of the computer is required for oper-
ator safety and correct system function. Proper grounding
of the electrical outlet can be verified by a certified
electrician.
Introduction 15
Laser Compliance Statement
Some IBM Personal Computer models are equipped from
the factory with a CD-ROM drive. CD-ROM drives are
also sold separately as options. The CD-ROM drive is a
laser product. The CD-ROM drive is certified in the U.S. to
conform to the requirements of the Department of Health
and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, the drive is certified to conform to the require-
ments of the International Electrotechnical Commission
(IEC) 825 and CENELEC EN 60 825 for Class 1 laser pro-
ducts.
CAUTION:
DANGER:
Introduction 17
18 ThinkPad 390/i Series 1700
ThinkPad 390/i Series 1700
Hardware Maintenance Manual
About This Manual
This manual contains service and reference information for
the IBM ThinkPad 390/i Series 1700 products. Use this
manual along with the advanced diagnostics tests to trou-
bleshoot problems effectively.
Important Notes
Only certified trained personnel should service
the computer.
Read the entire FRU service procedures before
replacing any FRUs.
Use new nylon-coated screws when you replace
FRUs.
Be extremely careful during write operations such
as copying, saving, or formatting. Drives in the
computer that you are servicing might have been
rearranged or the drive startup sequence might have
been altered. If you select an incorrect drive, data or
programs might be overwritten.
Replace FRUs only for the correct model. When
you replace a FRU, make sure the model of the
machine and FRU part number are correct by refer-
ring to the FRU parts list.
A FRU should not be replaced because of a
single, unreproducible failure. Single failures can
occur for a variety of reasons that have nothing to do
with a hardware defect, such as: cosmic radiation,
electrostatic discharge, or software errors. FRU
replacement should be considered only when a recur-
ring problem exists. If this is suspected, clear the
What to Do First
The servicer must include the following in the parts
exchange form or parts return form that is attached to the
returned FRU:
1. Name and phone number of servicer
2. Date of service
3. Date when part failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the
display, and beep symptoms
6. Procedure index and page number in which the failing
FRU was detected
7. Failing FRU name and part number
8. Machine type, model number and serial number
9. Customer's name and address
Product Overview
The following shows an overview of the system features of
the ThinkPad 390/i Series 1700 computer.
Feature Description
Processor Intel** Pentium** MMX**
processor 233 MHz, L2 cache
Intel** Pentium** II processor
233 MHz, L2 cache
Intel** Pentium** II processor
266 MHz, L2 cache
Bus architecture PCI Bus
Fn Key Combinations
The following table shows the Fn key and function key
combinations and their corresponding functions.
Status Indicators
The system status LED indicators show the current com-
puter status. The following shows the location of each indi-
cator symbol and the meaning of each indicator.
Checkout Guide
Use the following procedure as a guide for computer prob-
lems.
Note: The diagnostic tests are intended to test only IBM
products. Non-IBM products, prototype cards, or
modified options can give false errors and invalid
system responses.
Symptoms (Verified) Go to
Power failure. (The “Power System Checkout”
power-on indicator does not on page 28, then use table
go on or stay on.) in “Power-Related
Symptoms” on page 38.
POST does not complete. “Symptom-to-FRU Index” on
No beeps or error page 33, then use table in
codes/messages are indi- “No Beep Symptoms” on
cated. page 37.
POST beeps, but no error “Symptom-to-FRU Index” on
codes are displayed. page 33.
POST detected an error and “Symptom-to-FRU Index” on
displayed numeric error page 33, then use table in
codes. “Numeric Error Codes” on
page 34.
The diagnostic test detected “Running the Diagnostics”
an error and displayed a on page 42.
FRU code.
Other symptoms (such as “Symptom-to-FRU Index” on
LCD display problems). page 33.
Symptoms cannot be recre- Use the customer-reported
ated (intermittent problems). symptoms, and go to
“Symptom-to-FRU Index” on
page 33.
Audio Checkout
Do as follows:
1. Go to the Startup menu by selecting Audio Play and
Record Test in the diagnostic diskette..
2. If no music is played, replace the speaker or the
planar board.
Memory Checkout
DIMM are available for increasing memory capacity.
If the charge indicator still does not turn on, replace the
Battery ASM. If the charge indicator still does not turn on,
replace the DC-DC & BATT board, then the planar board.
Then reinstall the Battery ASM. If the reinstalled Battery
ASM is not charged, go to the next section.
Do the following:
1. Power off the computer.
2. Remove the Battery ASM and measure the voltage
between battery terminals 1(+) and 7(-). See the fol-
lowing figure:
TrackPoint Checkout
If the external mouse is connected, the TrackPoint does
not work. In this case, please detach the external mouse to
check the TrackPoint.
If either the pointing stick or the click button does not work,
do the following actions one a time to correct the problem.
Do not replace a non-defective FRU.
1. Reseat the keyboard cables.
2. Replace the keyboard.
3. Replace the planar board.
Notes:
1. In the IBM BIOS Setup Utility, the computer can be
set to suspend when lid is closed.
2. In the IBM BIOS Setup Utility, the computer can be
set to suspend when docked.
Symptom-to-FRU Index
The Symptom-to-FRU Index lists the symptoms and errors
and the possible causes. The most likely cause is listed
first.
Note: Perform the FRU replacement or actions in the
sequence shown in the FRU/Action columns. If a
FRU replacement does not solve the problem, put
the original part back in the computer. Do not
replace a non-defective FRU.
Error Messages
Symptom/Error FRU/Action in Sequence
Device 1. Load Setup Defaults in BIOS Setup
Address Con- Utility.
flict 2. Backup battery (RTC)
3. Planar board
Allocation 1. Load Setup Defaults in BIOS Setup
Error for: Utility.
device 2. Backup battery (RTC)
3. Planar board
Failing Bits: 1. DIMM
nnnn 2. BIOS ROM
3. Planar board
Invalid 1. BIOS ROM
System Con- 2. Planar board
figuration
Data
I/O device 1. Load Setup Defaults in BIOS Setup
IRQ conflict Utility.
2. Backup battery (RTC)
3. Planar board
No Beep Symptoms
Symptom/Error FRU/Action in Sequence
No beep, power-on Ensure every connector is
indicator on, LCD properly seated.
blank, no POST DIMM
Reseat CPU card.
CPU card
Planar board
No beep, power-on Battery ASM
indicator off, LCD AC Adapter
blank during POST
DC-DC & BATT board ASM
Planar board
No beep, power-on Reseat DIMM.
indicator on, LCD CPU card
blank during POST
Planar board
No beep during Speaker
POST but system
runs correctly.
LCD-Related Symptoms
Symptom/Error FRU/Action in Sequence
LCD backlight not 1. Reseat the LCD connector.
working 2. Check the LCD inverter ID
LCD too dark 3. LCD FPC ASM
LCD brightness 4. LCD inverter
cannot be adjusted
5. LCD
LCD contrast cannot
6. Planar board
be adjusted
LCD screen unread- 1. Reseat the LCD connector.
able 2. Check the LCD inverter ID
Character missing 3. LCD FPC ASM
pels
4. LCD inverter
Screen abnormal
5. LCD
Wrong color dis-
6. Planar board
played
LCD has extra hori- 1. Check the LCD inverter ID
zontal or vertical lines 2. LCD FPC ASM
displayed.
3. LCD inverter
4. LCD
5. Planar board
Indicator-Related Symptoms
Symptom/Error FRU/Action in Sequence
Indicator incorrectly 1. Reseat the LED board.
remains off or on, but 2. LED board
system runs cor-
3. Planar board
rectly.
Power-Related Symptoms
Symptom/Error FRU/Action in Sequence
Power shuts down 1. Battery
during operation. 2. AC Adapter
3. DC/DC & Charger board ASM
4. Planar board
The system will not 1. Battery ASM
power on. 2. AC Adapter
3. DC/DC & Charger board ASM
4. Planar board
The system will not 1. DC/DC & Charger board ASM
power off. 2. Planar board
Battery can't be Battery
charged. DC/DC & Charger board ASM
Combobay board
Planar board
Speaker-Related Symptoms
Symptom/Error FRU/Action in Sequence
Speakers make noise 1. Speaker
or no sound comes 2. Planar board
from system.
In DOS or Windows 1. Speaker
multimedia programs, 2. Planar board
no sound comes from
the computer.
Peripheral-Device-Related Symptom
Symptom/Error FRU/Action in Sequence
External display does Planar board
not work correctly.
USB does not work Planar board
correctly.
Print problems. Run printer self-test.
Printer driver
Printer cable
Planar board
Serial or parallel port Device driver
device problems. Device cable
Device
Planar board
Undetermined Problems
You are here because the diagnostic tests did not identify
which adapter or device failed, which installed devices are
incorrect, whether a short circuit is suspected, or whether
the system is inoperative. Follow these procedures to
isolate the failing FRU (do not isolate nondefective FRUs).
Verify that the power supply being used at the time of the
failure is operating correctly. (See “Power System
Checkout” on page 28).
1. Power off the computer.
2. Visually check them for damage. If any problems are
found, replace the FRU.
3. Remove or disconnect all of the following devices:
a. Non-IBM devices
b. Devices attached to the ThinkPad Port
Replicator with Advanced Etherjet Feature
c. Printer, mouse, and other external devices
d. Battery ASM
e. Hard disk drive
f. DIMM
g. CD-ROM and Diskette Drive (FDD ASM) in the
Combobay (UltraBay FX)
h. PC Cards (PCMCIA)
4. Power on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed
devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs
one at a time. Do not replace a non-defective FRU.
a. Planar board
b. LCD panel ASM
c. CPU card
Flash UUID
The EEPROM on the planar board contains the Universal
Unique ID (UUID) — that is, for Microsoft or Internet use.
When you replace the planar board using the Flash UUID
Utility in the ThinkPad CE Utility Diskette. The UUID utility
will automatically assign the UUID via Windows.
The Diag option lets you select testing items and testing
times.
Fan Diagnostics
The system is equipped with sensors to protect against
system overheating. By setting the video controller and
processor thermal thresholds, the system can turn on the
cooling Fan ASM or shut down automatically when temper-
atures reach the defined threshold parameters.
Safety Notice 1:
Safety Notice 4:
Safety Notice 8:
Combo Bay
To remove the Combo Bay, press and hold the lock to
release, then slide out the Combo Bay module to remove.
CD-ROM ASM
To remove the CD-ROM ASM:
1. Remove the four screws securing the CD-ROM ASM.
Modem Card
“Battery ASM” on page 49
Warning
Use your thumb first to pull out the backup battery (RTC).
Keyboard
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
Upper Heatsink
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
“Keyboard” on page 54
PCMCIA Slots
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
“Keyboard” on page 54
“Upper Heatsink” on page 56
CPU Board
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
“Keyboard” on page 54
Fan ASM
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
“Combo Bay” on page 50
“Keyboard” on page 54
“LED Board” on page 56
“Upper Heatsink” on page 56
“CPU Board” on page 58
“LCD Panel ASM” on page 59
“Upper Cover ASM” on page 60
“IMM Lower Heatsink ASM”
Planar Board
“Battery ASM” on page 49
“Hard Disk Drive” on page 49
“Combo Bay” on page 50
“Keyboard” on page 54
“LED Board” on page 56
“Upper Heatsink” on page 56
“CPU Board” on page 58
“LCD Panel ASM” on page 59
“Upper Cover ASM” on page 60
“IMM Lower Heatsink ASM” on page 62
“Fan ASM” on page 62
Remove the two screws from the planar board and gently
remove the planar board from the base cover ASM.
AC ADAPTER
AC ADAPTER 3P 56W (SANKEN) 02K7007
AC ADAPTER 2P 56W (SANKEN) 11J8974
AC ADAPTER 2P 56W (ASTEC) 02K6497
AC ADAPTER 3P 56W (ASTEC) 02K7011
KEYBOARD
KBD ASM US English 02K4705
KBD ASM Canadian French 02K4706
KBD ASM German 02K4707
KBD ASM UK English 02K4708
KBD ASM French 02K4709
KBD ASM Dutch 02K4710
KBD ASM Swedish/Finnish 02K4711
KBD ASM Norwegian 02K4712
KBD ASM Danish 02K4713
KBD ASM Italian 02K4714
KBD ASM European Spanish 02K4715
KBD ASM Belgian 02K4716
KBD ASM Swiss 02K4717
KBD ASM Portuguese 02K4718
KBD ASM Greek 02K4719
KBD ASM Hebrew 02K4720
KBD ASM Turkish 02K4721
KBD ASM Arabic 02K4722
KBD ASM Russian 02K4723
KBD ASM Slovakian 02K4724
KBD ASM Slovenian 02K4725
KBD ASM Hungarian 02K4726
KBD ASM Czech 02K4727
KBD ASM Japanese 02K4728
KBD ASM Traditional Chinese 02K4729
Miscellaneous
MISC NAME PLATE LABEL PACK 05K5921
RUBBER KIT 05K5920
FPC STOPPER TAPE 05K5914
MYLAR PACK 05K5982
SCREW PACK 05K5489
FOOT L&R 05K5504
Others
AC Adapter 45W (2 PIN) (with infor- 12J0536
mation label)
AC Adapter 45W (3 PIN) (with infor- 12J0537
mation label)
Power cord (Japan 2 PIN) 13H5273
Power cord (Argentina, Australia, 76H3514
Papua New Guinea, New Zealand,
Paraguay, Uruguay)
Power cord (Bahamas, Barbados, 76H3516
Bermuda, Bolivia, Canada, Cayman
Islands, Colombia, Costa Rica,
Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti,
Honduras,Jamaica, Korea (South),
Mexico, Netherlands, Antilles,
Nicaragua, Panama, Peru,
Philippines, Saudi Arabia, Suriname,
Taiwan, Trinidad (West Indies),
U.S.A., Venezuela)
Power cord (Austria, Belgium, 76H3518
Bulgaria, Czech Republic, Egypt,
Finland, France, Germany, Greece,
Hungary, Iceland, Indonesia,
Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Spain,
Sweden, Turkey, former Yugoslavia)
Power cord (Denmark) 76H3520
Power cord (Bangladesh, Pakistan, 76H3522
South Africa, Sri Lanka)
Power cord (Thailand) 76H4866
Power cord (Abu Dhabi, Albania, 76H3524
Antigua, Bahrain, Brunei, Dubai, Fiji,
Hong Kong, India, Ireland, Kenya,
Kuwait, Macao, Malaysia, Nigeria,
Oman, People's Republic of China,
Qatar, Singapore, United Kingdom)
Power cord (Switzerland) 76H3528
Power cord (Israel) 76H3532
Trademarks
The following terms are trademarks or service marks of
IBM Corporation in the United States and other countries:
IBM
PS/2
ThinkPad
TrackPoint
TrackPoint IV
Printed in U.S.A.
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