Started on Monday, 6 June 2022, 7:44 AM

State Finished
Completed on Monday, 6 June 2022, 10:55 AM
Time taken 3 hours 11 mins
Marks 52.00/70.00
Grade 74.29 out of 100.00
Question 1
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An engineer employed at Samsung receives a salary every month. This is known as a
____________ .

Select one:

a.
direct compensation

b.
reward

c.
indirect compensation

d.
wage
Feedback
The correct answer is: direct compensation

Question 2
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During the selection process, diagnostic interviewing refers to ____________ .
Select one:

a.
on-boarding

b.
final selection

c.
application and shortlisting

d.
intensive assessment
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The correct answer is: intensive assessment

Question 3
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Part of the human resource planning at Samsung is the process by which management
systematically investigates the tasks, duties and responsibilities of a job within the
organisation. This is known as a job ______________ .

Select one:

a.
description

b.
analysis

c.
rotation

d.
specification
Feedback
The correct answer is: analysis

Question 4
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In the area of recruitment and selection at Derby Departmental Stores, mention was
made of the fact that when recruiting for lower-level and entry-level jobs, HR used the
local private recruitment agency closest to the Derby store. This is an example of
_________________ .

Select one:

a.
recruitment from the inside

b.
internal recruiting

c.
external recruiting

d.
active recruitment
Feedback
The correct answer is: external recruiting

Question 5
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According to which method are jobs compared according to the demands they make on
the employee?

Select one:

a.
Internal comparison

b.
Factor-comparison
c.
Job evaluations

d.
External comparison
Feedback
The correct answer is: Factor-comparison

Question 6
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50% of fatal plane crashes in the world involving large commercial aircrafts were mainly
caused by human error. Pilots require hours of simulator training before they can
commence with their duties. In the simulator they practice their flight skills with the aid
of an instructor. Which type of development is described here?

Select one:

a.
Job instruction training

b.
Apprenticeships

c.
Vestibule

d.
Role-playing
Feedback
The correct answer is: Vestibule

Question 7
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Question text
Which one of the following methods can be used for internal recruiting?

Select one:

a.
Talent inventories

b.
Head-hunting

c.
E-recruiting

d.
Sundry techniques
Feedback
The correct answer is: Talent inventories

Question 8
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The development of people and the retention of high-performing staff was an integral
element of Derby Departmental Store’s DNA. In the light of this, the Operations Director
shared his frustration with Don about the performance of the bread deliverers at Derby.
During the second week, the trainees were on their own, and could call the supervisor if
they experienced any problems. The various store managers mentioned that bread
deliveries were late, the paperwork was incorrect and there might be a training problem.
It is evident that there might be a training problem at Derby as store managers have
noted late bread deliveries and incorrect paperwork. The Human Resource Manager
recommends that four steps should rather be used to train the bread deliverers:
preparation, presentation, performance try-out and follow-up. Which type of
development method is described here?

Select one:

a.
Job instruction training

b.
Mentoring
c.
Simulations

d.
Role playing
Feedback
The correct answer is: Job instruction training

Question 9
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McClelland’s theory of needs focuses on three needs that explain motivation:
achievement, power and affiliation. His research has shown that employees with a high
need for power and a low need for affiliation make good ___________

Select one:

a.
leaders

b.
managers

c.
followers

d.
CEOs
Feedback
The correct answer is: managers

Question 10
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If the selection process takes place before the recruitment process, recruitment takes
place through ________________ .

Select one:

a.
radio, TV and the internet

b.
sundry recruiting techniques

c.
existing employees

d.
personal approach
Feedback
The correct answer is: personal approach

Question 11
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An engineer employed at Samsung can receive a financial bonus if he performs very well.
This is known as a ____________ .

Select one:

a.
direct compensation

b.
reward

c.
indirect compensation

d.
fringe benefit
Feedback
The correct answer is: reward
Question 12
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Edcon invested 4,6% of its payroll in learning and development. The company offers
bursaries to permanent employees to encourage them to further their education. By
doing this, Edcon is satisfying ________________ needs according to Maslow's hierarchy of
needs.

Select one:

a.
esteem

b.
physiological

c.
social

d.
self-actualisation
Feedback
The correct answer is: self-actualisation

Question 13
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By appointing an existing staff member, Lots of Computers would gain which one of the
following advantages?

Select one:

a.
Career planning becomes possible.
b.
An active effort is made to obtain the right person for the job.

c.
The opportunity is created to bring in new ideas.

d.
Personal competition is increased which leads to better cooperation.
Feedback
The correct answer is: Career planning becomes possible.

Question 14
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___________ is the process of determining which individuals are best suited to fill positions
in the organisation.

Select one:

a.
Selection

b.
Assessment

c.
Training

d.
Coordination
Feedback
The correct answer is: Selection
Mercedes-Benz offers the following vehicle options to consumers: passenger cars,
delivery vehicles, SUVs and heavy transport vehicles. This refers to Mercedes-Benz’s
product _______________ .

Select one:

a.
range
b.
offering

c.
line

d.
options
Feedback
The correct answer is: range

Question 16
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Lux, Dove and Knorr are all products sold through Unilever. However, each product has a
separate marketing communication strategy which is aimed at a specific target market.
What type of brand would Lux, Dove and Knorr be?

Select one:

a.
Family brand

b.
Generic brand

c.
Individual brand

d.
Dealer brand
Feedback
The correct answer is: Individual brand

Question 17
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SABMiller’s new scheme, Prosper, will include more global and local communications
with the aim of positioning beer as the ‘natural choice’ for responsible drinkers. This type
of communication will form part of which variable of the marketing mix?

Select one:

a.
Product

b.
Place

c.
Promotion

d.
Price
Feedback
The correct answer is: Promotion

Question 18
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Which one of the following is NOT a relevant factor in the choice of packaging design?

Select one:

a.
Reusable packaging

b.
Packaging materials

c.
The shape of the package
d.
Packaging sizes
Feedback
The correct answer is: Reusable packaging

Question 19
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Dumisani is the owner of a company, Knowledge Uncapped, that does marketing
research for local businesses. One of their longstanding clients, Joe’s Gym, has
approached Dumisani to find out which equipment his clients would prefer to have
access to in the gym. Joe and his team of fitness experts have noticed that many of their
clients have cancelled their contracts with Joe’s Gym in order to join the new, modern
gym across the street from them. To retain his clients, Joe wants to upgrade his
equipment, but realises the first step is to find out what his clients want. During which
step of conducting a survey, will Dumisani ensure that all of the questions address the
issue under investigation?

Select one:

a.
Step 3

b.
Step 4

c.
Step 5

d.
Step 6
Feedback
The correct answer is: Step 5

Question 20
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During the pandemic an increase in the purchase of hand sanitizer and toilet paper by
individuals and households, was noted. Which market is being described here?

Select one:

a.
The consumer market

b.
The industrial market

c.
The resale market

d.
The government market
Feedback
The correct answer is: The consumer market

Question 21
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By encouraging moderate and responsible alcohol consumption, SABMiller can
potentially segment consumers based on their usage rate of beer. Which type of
consumer segmentation includes usage rate as a criterion for segmentation?

Select one:

a.
Geographic segmentation

b.
Demographic segmentation

c.
Psychographic segmentation

d.
Behavioural segmentation
Feedback
The correct answer is: Behavioural segmentation

Question 22
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The four marketing variables, known as the marketing mix, combine to form the market
offering. Decisions about the use of the four Ps result in the marketing _____________
which is directed at specific consumers in a specific environment.

Select one:

a.
product

b.
strategy

c.
campaign

d.
goal
Feedback
The correct answer is: strategy

Question 23
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Which one of the following is a requirement for exceptional service?
Select one:

a.
Make a great second impression.

b.
Project a resilient demeanour.

c.
Communicate effectively.

d.
Build short-term relationships.
Feedback
The correct answer is: Communicate effectively.

Question 24
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The marketing team of Toyota South Africa is in the process of developing a new
affordable electric two-seater vehicle. The idea for the new vehicle has been developed
and screened to determine its viability from a marketing and financial point of view.
Unprofitable product ideas have also been eliminated. The next step in the new product
development process would be to _________________ .

Select one:

a.
develop a prototype of the new electric two-seater vehicle

b.
develop a marketing strategy for the new electric two-seater vehicle

c.
test the market’s reaction to the new electric two-seater vehicle in the Johannesburg
area

d.
develop a promotional campaign for the electric two-seater vehicle
Feedback
The correct answer is: develop a prototype of the new electric two-seater vehicle

Question 25
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Hashim is the marketing manager of Pens Galore. Sales have steadily been declining and
Hashim is suspecting that their pens are being marketed to the wrong consumer market.
He has decided to start from scratch by looking at marketing segmentation. What should
Hashim do next if he has already identified the needs of the consumers in the market?

Select one:

a.
Position the product offering within the market.

b.
Select target markets on which the company will focus.

c.
Group the identified needs into homogeneous subgroups.

d.
Identify the consumers in the market.
Feedback
The correct answer is: Group the identified needs into homogeneous subgroups.

Question 26
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KFC is part of the quick service restaurant industry, which means that customers no
longer have to sit down to have their breakfast like at Wimpy. Customers are now able to
have breakfast on-the-go through convenient drive-thru’s. KFC is differentiating its
breakfast product from Wimpy’s breakfast product through differentiation on the basis
of ______________ .

Select one:
a.
packaging

b.
advertising

c.
price

d.
distribution
Feedback
The correct answer is: distribution

Question 27
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Thola is busy with sales forecasting for a large export company. She is using the last five
years' sales figures as the starting point for her task. Which type of forecasting is Thola
using?

Select one:

a.
Forecasting based on historical data

b.
Forecasting done by a panel of experts

c.
Forecasting based on market-research results

d.
Forecasting based on statistical models
Feedback
The correct answer is: Forecasting based on historical data

Question 28
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Medicine is distributed by pharmacies and chemists because chemists are the ideal
shops to do this efficiently. This is an example of _______________ distribution.

Select one:

a.
intensive

b.
selective

c.
exclusive

d.
convenience
Feedback
The correct answer is: selective
During the 2019/2020 fiscal year, SAB generated sales revenue of R33 billion. SAB
decided to invest R330 000 in a fixed account that earns 10% interest. How much will
the fixed account be worth in five years’ time?

Use the following tables, containing the discounting factors, as needed for this
question:

Discounting factors to calculate present values

5% 10% 15%
Periods
1 0,9524 0,9091 0,8696
2 0,9070 0,8264 0,7561
3 0,8638 0,7513 0,6575
4 0,8227 0,6830 0,5718
5 0,7835 0,6209 0,4972
6 0,7462 0,5645 0,4323
Discounting factors to calculate future values

5% 10% 15%
Periods
1 1,0500 1,1000 1,1500
2 1,1025 1,2100 1,3225
3 1,1576 1,3310 1,5209
4 1,2155 1,4641 1,7490
5 1,2763 1,6105 2,0114
6 1,3401 1,7716 2,3131

Select one:

a.
R531 465

b.
R337 669

c.
R483 153

d.
R830 258
Feedback
The correct answer is: R531 465

Question 30
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Gunn&Moore manufactures cricket bats at one of its plants. The fixed cost amounts to
R1 600 000 per annum. The bats are sold at R400 each and the variable cost per unit
amounts to R150. The break-even point of this plant is ____________ units.

Select one:

a.
2 909

b.
2 300

c.
4 000

d.
6 400
Feedback
The correct answer is: 6 400

Question 31
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If IBM decides to finance non-current assets with long-term financing and current assets
are financed with short-term funds, which approach to short-term financing are they
using?

Select one:

a.
The matching approach

b.
The aggressive approach

c.
The conservative approach

d.
The precautionary approach
Feedback
The correct answer is: The matching approach

Question 32
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IBM decides to invest R425 000 in a fixed account that earns 15% interest. How much
will the fixed account be worth in four years’ time?

Use the following tables, containing the discounting factors, as needed for this
question:

Discounting factors to calculate present values

5% 10% 15%
Periods
1 0,9524 0,9091 0,8696
2 0,9070 0,8264 0,7561
3 0,8638 0,7513 0,6575
4 0,8227 0,6830 0,5718
5 0,7835 0,6209 0,4972
6 0,7462 0,5645 0,4323

Discounting factors to calculate future values

5% 10% 15%
Periods
1 1,0500 1,1000 1,1500
2 1,1025 1,2100 1,3225
3 1,1576 1,3310 1,5209
4 1,2155 1,4641 1,7490
5 1,2763 1,6105 2,0114
6 1,3401 1,7716 2,3131

Select one:

a.
R243 015
b.
R854 845

c.
R743 325

d.
R830 258
Feedback
The correct answer is: R743 325

Question 33
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IBM’s debt ratio for 2010 is 79.6%. This means that IBM has _________________ .

Select one:

a.
79.6 cents of assets available for each R1 of its liabilities

b.
R7.96 of non-current assets available for each R1 of its non-current liabilities

c.
financed 79.6% of its debt with assets

d.
financed 79.6% of its assets with debt
Feedback
The correct answer is: financed 79.6% of its assets with debt

Question 34
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Question text
Khanyisile owns a fabric store and offers a curtain-making service to her customers.
The industrial machine used to sew the curtains has broken down and Khanyisile
needs to decide if it is worth it to replace the machine right now.

A new machine is worth R50 000, but she does not really have the capital now to
replace the machine. Her brother owns such a machine and has indicated that he will
give it to her now with payment only due in three years. He is willing to let her take
the machine for R75 000 at an interest rate of 15% per year.

She has approached you to assist her and you advise her that she will need to look at
the present value of the machine before deciding. Given the information above,
calculate what the machine’s present value would be if Khanyisile decides to accept
her brother’s offer.

Use the following tables, containing the discounting factors, as needed for this
question:

Discounting factors to calculate present values

5% 10% 15%
Periods
1 0,9524 0,9091 0,8696
2 0,9070 0,8264 0,7561
3 0,8638 0,7513 0,6575
4 0,8227 0,6830 0,5718
5 0,7835 0,6209 0,4972
6 0,7462 0,5645 0,4323

Discounting factors to calculate future values

5% 10% 15%
Periods
1 1,0500 1,1000 1,1500
2 1,1025 1,2100 1,3225
3 1,1576 1,3310 1,5209
4 1,2155 1,4641 1,7490
5 1,2763 1,6105 2,0114
6 1,3401 1,7716 2,3131
Select one:

a.
R50 000

b.
R49 312.50

c.
R114 067.50

d.
R56 347.50
Feedback
The correct answer is: R49 312.50

Question 35
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By dividing the owners' equity with the total debt of the organisation, one is able to
calculate the ____________ .

Select one:

a.
gearing ratio

b.
debt ratio

c.
acid-test ratio

d.
current ratio
Feedback
The correct answer is: gearing ratio
Question 36
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Rapula is the financial manager of Plastic Fantastic, a plastic container manufacturer.
While doing the financial statements, Rapula will need to calculate the return on owners’
equity (ROE). In addition to net profit, Rapula will also require ___________ in order to
calculate this ratio.

Select one:

a.
sales

b.
gross profit margin

c.
total assets

d.
owners’ equity
Feedback
The correct answer is: owners’ equity

Question 37
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Study the information from IBM’s financial statements below:

Dec 31, 2010 Dec 31, 2009 Dec 31, 2008

Current assets R 48 116 000 R 48 935 000 R 49 004 000
Current liabilities R 40 562 000 R 36 002 000 R 42 435 000
 Inventory R 2 450 000 R 2 494 000 R 2 701 000
Total liabilities R 90 405 000 R 86 385 000 R 96 058 000
Total assets R 113 452 000 R 109 022 000 R 109 524 000
Net income R 14 833 000 R 13 425 000 R 12 334 000
Gross profit R 46 014 000 R 43 785 000 R 45 661 000
Sales R 99 870 000 R 95 758 000 R 103 630 000

What is the acid-test ratio for the year 2008?

Select one:

a.
1,14:1

b.
1,13:1

c.
1,11:1

d.
1,09:1
Feedback
The correct answer is: 1,09:1

Question 38
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The discounting process is the ___________ of the compounding process

Select one:

a.
reciprocal

b.
function
c.
factor

d.
present value
Feedback
The correct answer is: reciprocal

Question 39
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Venture-capital funding may sometimes be used to fund high-growth small companies.
Venture capitalists usually invests in companies in return for which one of the following?

Select one:

a.
Buy-back options

b.
Preference shares

c.
Tax breaks

d.
Interest on capital loaned
Feedback
The correct answer is: Preference shares

Question 40
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IBM reports that, for the years 2009 and 2008, the gross profit margins are 45.72% and
44.06% respectively. Both the net profit and the gross profit margins indicated stronger
financial positions for IBM from 2008 until 2010. Which one of the following equations
would IBM have used to calculate the gross profit margins?

Select one:

a.
Gross profit/Sales x 100/1

b.
Net income/Sales x 100/1

c.
Gross profit/Net income x 100/1

d.
Sales/Gross profit x 100/1
Feedback
The correct answer is: Gross profit/Sales x 100/1

Question 41
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Expenses must often be paid before any cash income has been received. The business
needs to have sufficient cash available to meet normal current expenditures. This refers
to the ____________ motive.

Select one:

a.
speculative

b.
cash

c.
precautionary

d.
transaction
Feedback
The correct answer is: transaction

Question 42
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If IBM would like to improve its gross profit margin, which one of the following strategies
would be the most appropriate? IBM would have to _______________ .

Select one:

a.
decrease its marketing efforts in order to decrease sales while increasing the cost of
products sold

b.
reduce equity by buying back shares and cancelling the shares

c.
improve its marketing efforts in order to increase sales while reducing the cost of
products sold

d.
increase sales by relaxing the credit standards while improving productivity by means of
performance-management systems
Feedback
The correct answer is: improve its marketing efforts in order to increase sales while
reducing the cost of products sold
Quality planning and control can be divided into six steps. Which one of the following
options represents the third step in this process?

Select one:

a.
Setting standards for each quality characteristic.

b.
Defining the quality characteristics.

c.
Measuring the quality characteristics.

d.
Controlling quality against the set standards.
Feedback
The correct answer is: Setting standards for each quality characteristic.

Question 44
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One of the advantages of an effective and efficient operation is that it can reduce the
amount of investment needed. This is because _______________ .

Select one:

a.
it creates a solid base of operational skills and knowledge to develop new products and
services

b.
increasing the effective capacity of the operation by better use of facilities may decrease
the amount of capital required to run the facilities

c.
sales are increased by offering superior quality products

d.
the organisation has build an outstanding reputation for offering good value for money
Feedback
The correct answer is: increasing the effective capacity of the operation by better use of
facilities may decrease the amount of capital required to run the facilities

Question 45
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Question text
Total Quality Management (TQM) is an important management philosophy for the food
processing industry. If In2Food, Woolworths' largest fresh and prepared food supplier,
launches a company-wide awareness campaign emphasising the importance of quality
across all departments and operations, which management component of the TQM
model is being addressed?

Select one:

a.
Culture

b.
Teams

c.
Communication

d.
Systems
Feedback
The correct answer is: Culture

Question 46
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For the revamp and extension of the terminal building at OR Tambo International, a
_____________ process was used.

Select one:

a.
batch

b.
project

c.
jobbing

d.
mass
Feedback
The correct answer is: project

Question 47
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Airline operations in general has an irregular demand pattern for the output of the
operation. For example, Friday and Monday morning flights are very popular and almost
always sold out. The same goes for peak season travel such as over long weekends and
holidays. To which one of the four Vs does this refer?

Select one:

a.
Volume of output

b.
Variety of output

c.
Variation of output

d.
Visibility of output
Feedback
The correct answer is: Variation of output

Question 48
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The busiest airspace in Africa is above Johannesburg. Here we have the O.R Tambo
International Airport (ORTIA) cooperating with the Rand and Lanseria airports. Failures in
operations processes at ORTIA can occur at any time. If a failure occurs because the
workers go on strike because of wage disputes, this can be classified as a _____________
failure.

Select one:

a.
supplier

b.
facility

c.
customer

d.
staff
Feedback
The correct answer is: staff

Question 49
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Quality planning and control can be divided into six steps. Which one of the following
options represents the fourth step in this process?

Select one:

a.
Setting standards for each quality characteristic.

b.
Defining the quality characteristics.

c.
Measuring the quality characteristics.

d.
Controlling quality against the set standards.
Feedback
The correct answer is: Controlling quality against the set standards.
Question 50
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No operations process is always perfect and the chance of failures or breakdowns
occurring remains no matter how well operations are run. During April 2018, OR Tambo’s
luggage conveyor belt system in Terminal B broke down, resulting in passengers arriving
at their destinations without their baggage. Several domestic flights were affected and a
massive backlog was created. What type of failure has occurred at OR Tambo?

Select one:

a.
Design failure

b.
Facility failure

c.
Staff failure

d.
Supplier failure
Feedback
The correct answer is: Facility failure

Question 51
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Quality planning and control can be divided into six steps. Which one of the following
options represents the first step in this process?

Select one:

a.
Setting standards for each quality characteristic.
b.
Defining the quality characteristics.

c.
Measuring the quality characteristics.

d.
Controlling quality against the set standards.
Feedback
The correct answer is: Defining the quality characteristics.

Question 52
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Rachel works for a domestic cleaning agency, Busy Bee’s Cleaning. She realises that, just
before the holiday season, demand for their cleaning services picks up. To capitalise on
this increase in demand, Rachel arranges for more part-time cleaners during these high-
peak seasons. Which type of capacity plan is Rachel using?

Select one:

a.
A level-capacity plan

b.
A chase-demand plan

c.
A demand-management plan

d.
A combination management plan
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The correct answer is: A chase-demand plan

Question 53
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Owing to high popularity, hotels charge tourists high rates during the holiday. During
the off-season periods, hotels offer much lower rates with the hope of attracting guests
in order to fill up their capacity. What type of capacity plan is used here to accommodate
variations in demand?

Select one:

a.
Level capacity plan

b.
Chase-demand plan

c.
Demand management plan

d.
Production plan
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The correct answer is: Chase-demand plan

Question 54
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The operations-management function of any organisation should be able to adapt or
change activities if unforeseen circumstances make it necessary to do so. This refers to
the operations-management performance objective/guideline of __________ .

Select one:

a.
doing things right the first time

b.
doing things cost effectively
c.
doing things quickly

d.
making changes quickly
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The correct answer is: making changes quickly

Question 55
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All products and services consist of three interdependent components: a concept, a
package and a process. The concept is the _______________________ .

Select one:

a.
set of expected benefits that the customer purchases

b.
tangible or intangible object being purchased

c.
design of the processes required to manufacture the product or service

d.
interaction between the customer and the business
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The correct answer is: set of expected benefits that the customer purchases

Question 56
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Which one of the following represents an output for an airline?
Select one:

a.
Passengers

b.
Change of location of passengers

c.
Passengers at new destinations

d.
Pilots and cabin crew
Feedback
The correct answer is: Passengers at new destinations
Due to the impact of Covid-19 on supply chains, it is expected that the diversification of
supply chains will be the new normal and that companies will be sourcing products from
numerous suppliers instead of one or two suppliers. During which step of the purchasing
and supply cycle will suppliers be chosen?

Select one:

a.
Step 1

b.
Step 2

c.
Step 3

d.
Step 4
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The correct answer is: Step 2

Question 58
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A/An _____________ structure allows buyers to purchase any material or service and
process whatever requisitions or enquiries are placed on their desks.

Select one:

a.
general

b.
specialist

c.
informal

d.
miscellaneous
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The correct answer is: informal

Question 59
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Bidvest International Logistics (BIL), which provides an end-to-end supply-chain solution
across a number of different industries, including essential services in the retail,
healthcare and perishables sectors, noticed that some clients increased stock levels in
preparation for future supply constraints, while volumes for clients providing non-
essential services lessened during the Covid-19 pandemic. It is expected that the
diversification of supply chains will result in multiple suppliers for the same products.
Which one of the following is a purpose of the purchasing and supply function?

Select one:

a.
Select suppliers

b.
Select product combinations

c.
Purchase material for personal consumption
d.
Control final price charged for products
Feedback
The correct answer is: Select suppliers

Question 60
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Purchasing and supply __________ involves the creation of a structure of responsibility and
authority for the purchasing and supply function.

Select one:

a.
organising

b.
planning

c.
leading

d.
control
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The correct answer is: organising

Question 61
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Which one of the following options represents a reason that the objective evaluation of
supplier performance is important?

Select one:
a.
Effective suppliers are identified

b.
It leads to a decline in supplier performance

c.
Ineffective suppliers are identified

d.
It serves as a guideline for the development of purchases
Feedback
The correct answer is: Ineffective suppliers are identified

Question 62
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The JIT system at Toyota SA is complicated by the fact that their suppliers are dispersed
through South Africa and some of the suppliers are even overseas. If Toyota moves away
from the JIT system and decides to incorporate a new computer-assisted system which is
used to maintain minimum inventory levels, they would make use of the ______________
system.

Select one:

a.
cyclical-ordering

b.
materials-requirements planning

c.
fixed-order quantities

d.
quick-response
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The correct answer is: materials-requirements planning

Question 63
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The JIT system at Toyota SA is complicated by the fact that their suppliers are dispersed
through South Africa and some of the suppliers are even overseas. Inventories should be
kept to provide for risks involved in purchasing from far away suppliers. Which one of
the following is a disadvantage of too much inventory?

Select one:

a.
More urgent orders.

b.
Losses in terms of depreciation.

c.
Cost of production interruptions.

d.
Lost sales.
Feedback
The correct answer is: Losses in terms of depreciation.

Question 64
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The sustainability of suppliers is important for Toyota. Sustainability means firstly, that
the supplier must be a viable business and the business must be able to adapt and
survive into the future. Therefore, Toyota does not only purchase parts from suppliers,
Toyota also develops suppliers’ capabilities. The selection of Toyota’s suppliers forms a
crucial part of purchasing and supply management. Which one of the following would
occur last during the selection process?

Select one:

a.
A shortlist is compiled.

b.
Continuous evaluation of supplier performance.

c.
Final choice of the supplier is made.

d.
Requests for quotes are submitted.
Feedback
The correct answer is: Continuous evaluation of supplier performance.

Question 65
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Which one of the following represents a reason why the purchasing and supply function
is important?

Select one:

a.
This function is responsible for ensuring sustainable profits through the selling of
products.

b.
It has an insignificant influence on the profitability of the business.

c.
It is often the smallest spender of business revenue.

d.
This function makes it possible for the business to sell its final products at competitive
prices.
Feedback
The correct answer is: This function makes it possible for the business to sell its final
products at competitive prices.

Question 66
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A _____________ is compiled during the last step of the purchasing cycle, closing the order.

Select one or more:

a.
requisition

b.
delivery note

c.
proof of receipt

d.
order form
Feedback
The correct answers are: delivery note, order form

Question 67
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Which one of the following statements represents a way in which BEE purchasing and
supply may be done?

Select one:

a.
Independent disadvantaged suppliers will benefit by lowering their quoted price by a
certain percentage.

b.
General materials and services may be purchased from disadvantaged suppliers.

c.
Support given to disadvantaged suppliers should be limited to tender documents.
d.
The business should aim to reduce outsourcing and should produce all products and
services inhouse.
Feedback
The correct answer is: Independent disadvantaged suppliers will benefit by lowering their
quoted price by a certain percentage.

Question 68
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Toyota gradually shifted away from the tenet of lean manufacturing. Seeking cost
leadership and market leadership has gone too far, and differentiation through quality,
reliability and fuel efficiency becomes blurred. The execution of such business strategy
the past few years has lured Toyota to rush into relationships with suppliers it has not
adequately vetted and to apply questionable security measures as it sourced parts from
all around the world. Given Toyota’s current problems with their suppliers, it might be
worthwhile to keep more inventory on hand to avoid stock-out situations. There are
however disadvantages of keeping too much inventory. Which one of the following is a
disadvantage of keeping too much inventory?

Select one:

a.
More urgent orders.

b.
Higher unit prices.

c.
Operating capital is tied-up.

d.
Lost sales.
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The correct answer is: Operating capital is tied-up.

Question 69
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The purchasing process consists of several steps. During which step would the materials
be taken up as inventory?

Select one:

a.
Receipt, distribution and inspection

b.
Handling errors and discrepancies

c.
Closing the order

d.
Paying for the order
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The correct answer is: Receipt, distribution and inspection

Question 70
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Engineer & Design have been contracted to draw up engineer drawings for the new
rotor-motor engine that Yanmar Electronics will be selling to Seascape Boats. The engine
will be used exclusively in Seascape Boats’ new line of luxury catamarans. The engineer
drawings is a form of quality ______________ .

Select one:

a.
description

b.
standards
c.
control

d.
certification
Feedback
The correct answer is: description