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    Vinod ServiceNow Resume. No Certifi

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    prachipratin1304

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    © All Rights Reserved
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    Vinod ServiceNow Resume. No Certifi

    Uploaded by

    prachipratin1304
    12 views4 pages

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    Vinod ServiceNow Resume. no certifi

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views4 pages

    Vinod ServiceNow Resume. No Certifi

    Uploaded by

    prachipratin1304

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    K.

    VINOD KUMAR Mobile: +91-9676231021


    ServiceNow Developer/Admin

    Email: [email protected]

    Objective:

    • Overall, 4.8 years of Professional IT Experience and 4 years of Experience in


    ServiceNow platform as both Developer and Administrator.

    • Configured Applications using Service-Now tool used in ITIL Management. Strong


    understanding of ITILV3.
    • Deep functional and technical knowledge of the Service Now platform as well as
    experience delivering medium to large-scale Service Now implementations.
    • Excellent knowledge for implementation of incident management, problem
    management,change management,knowledge management, reports, SDLC
    and servicecatalog.
    • Customizing and developing for the ServiceNow Platform using
    JavaScript,CSS,HTML and Other Web Based scripting.

    • Excellent knowledge and working experience in various ServiceNow integrations


    using web services, Data Sources, LDAP Servers and importsets.
    • Update and development of ServiceNow applications, modules business rules,
    email notifications, Scheduled Jobs, Script Includes, Events, forms, SLAs,
    reports, Access Controls, Workflow, Homepage Administration, User
    Administration, Update sets, Notifications etc.
    • Good experience in ServiceNow upgrades andmigrations.

    • Good understanding of ServiceNow and its Development LifeCycle.

    • Service-Now experience in Implementation, design, development, documentation,


    deployment, and post-production support following Software Lifecycle using SDLC
    with Agile.
    • Hands on experience using Business rules, email Notificaitons, Scheduled
    Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls,
    Workflow, Homepage Administration, User Administration, Update sets,
    Notifications etc.
    • Excellent knowledge on Workflows, changeprocess.

    TECHNICAL SKILLS

    PrimarySkills : ServiceNow (ITSM) Development,Administration.

    OperatingSystems : Microsoft Windows XP, 7, Window Server 2008.

    Languages&Scripts : JavaScript, HTML.


    EDUCATIONAL

    Balaji Institute of IT and Management, Kadapa MBA 2014 - 2016 with 78%

    ORGANISATIONAL EXPERIENCE

    Working as a ServiceNow Developer in Helson Software Solutions Pvt Ltd Hyderabad,


    from January 2020 to till now.

    Project:1

    M1 Telecom, Singapore

    Aug 2020 to May 2022

    ServiceNow Developer

    Responsibilities:

    • Creating Custom forms andWorkflows

    • Writing Business rules, Client scripts,Workflows.

    • Drafting Low Level Designdocumentation

    • Writing Custom Notifications andapproval

    • Creating Roles and Permission Groups as perrequirements

    • Configured Reports on the customapplication

    • Created email Notifications, SLAs, reports, Access Controls, Workflow, Homepage


    Administration, User Administration, Update sets, Surveys, Notifications, Field
    Administration etc.

    • Implemented Data Sources and created transformation maps to import the data into
    the ServiceNow from different datasources.

    • Experience in Configuring the Cloud Management service, and monitoring and


    managing theservices.
    • Responsible for providing analysis of problems and resolutions or fixes for the
    production issues related to Service Now platform within the Service
    LevelAgreement.
    • Tremendous problem solving and troubleshooting skills, leadership qualities, strong
    analytical,organizational,multitasking,executionskillsandpresentationskillswithability.

    • Co-ordinate activities and interact with end users in a fast-paced team environment
    and ensure delivery within time frame.
    • Magnificent verbal and written Communication, Strong experience interacting with
    clients, end-users, requirement gathering, understanding requirements, analyzing
    solutions. Ability to work in tight schedules, mentor, and team player with strong
    aptitude towards interpersonal communication with ability to work in team
    andindependently.
    • Created Schedule Jobs to run scripts, to import data by running Scheduled
    transformmap.

    • Created scripts like Client Scripts, Business rules, Script Includes, UI scripts and
    UIPolicies

    • Used Glide Scripting for creating UI Action and Businessrules.

    • Involved in development of Content Managementsystem

    • Created GROUPS for set of users and used them for approval, assignment, receiving
    notifications.
    • Used Access Control Rules for securing and providing the right access to
    rightperson/role.

    • Used Update Sets for moving group of customizations from one instance toanother

    • Using SCRUM methodology for the development and for defecttracking.

    • Used Notifications to send communication from thesystem.

    • Worked on Team Dashboard for moving changes from one environment toanother.

    Project:2

    MAPFRE

    June 2022 to Till Now

    ServiceNow Developer

    Responsibilities:

    • Worked on Incident Management, Problem Management, Change Management,


    Knowledge Management and Service Management.
    • Creation of Users, groups, roles.
    • Importing data into service-now by using import set.
    • Customizing forms, lists, choices for custom applications based on the requirement.
    • Worked with Service Level Agreement (SLA).
    • Worked with Update set movements between ServiceNow instances.
    • Created the email Notifications as per the client requirements.
    • Worked on client side and server side scripting according to the client
    requirements.
    • Worked on data load and transform maps as per the client requirement.
    • Worked on UI policies, data policy, client script, Business rules, Workflows and Flow
    designs, Notifications, Related List and UI Actions.
    • Working with Schedule Jobs and Notifications.
    • Creating reports and Schedule reports.
    • Creating ACL Rules and working with existing rules.

    Declaration:

    I hereby declare that the above information provided by me is true to the best of my
    knowledge.

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