SHOBHNA CHAUDHARY

t: +91 8586896697| e:[email protected]

PROFESSIONAL EXPERIENCE

Barclays (Noida) Feb 2022–Present

Assistant Manager Salesforce COE
• Certified Salesforce Administrator, Advanced administrator and Salesforce Sales Cloud Consultant
• Working on Salesforce projects as a business analyst responsible for gathering functional needs and requirements, building
project plans, measuring progress and reporting status to the key stakeholders
• Leading multiple projects working with global clients and cross functional teams
• Key responsibilities straddle Salesforce user support, project delivery and adoption
Worked closely with business leadership, key stakeholders, developers, and clients to identify, implement and distribute Salesforce
processes & system solutions to increase efficiency .

Salesforce (CaprusIT - Hyderabad) Feb 2021–Feb 2022

Salesforce Administrator and Deployment Specialist
• Release and Deployment activities for current and new applications across all Salesforce Orgs
• Configured and maintained multiple Sandboxes environments, worked through full Sandbox refresh cycles administering all
the necessary post refresh configurations
• Hands on configuration of all the new and existing Salesforce features including user management, roles, profiles,
permission sets, custom objects, new page layouts, custom fields, formula fields, validation, workflow rules, email
templates, process builders, flows and more.
• Working on data cleanup and backups using data loader and import wizard

Diverse Lynx - TCS (Gurgaon) Jan 2021 – Feb 2021

Salesforce Business Analyst and Administrator
• Certified Salesforce Administrator (ADM 201)
• Preparing BRD and gathering requirements
• Handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other
routine tasks
• Worked for various clients of various industries like health care, supply management, FMCG, finance, banking etc
• Assisting in the evaluation of AppExchange tools for feasibility and impact to the business using sandboxes
• Maintaining Users, User Roles, Security, Profiles and Permissions
• Working on data cleanup and backups using data loader and import wizard

ILABZ Technologies -TCS (Gurgaon) Mar 2019 – June 2020

Salesforce Business Analyst and Administrator
• Certified Salesforce Administrator (ADM 201)
• Created and maintained customized reports and dashboards
• Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows and other
routine tasks
• Worked independently & on multiple projects against deadlines in a dynamic environment where consistently producing
deliverables within agreed upon timelines is expected
• Maintained Users, User Roles, Security, Profiles and Permissions
• Worked on data cleanup and backups using data loader
• Experience on Sales Cloud as well
• Have worked in Agile Enviroments

HCL Infosytems Ltd (Noida) Mar 2016 – Jul 2018

System Administrator
• Worked for a multi-million FMCG client taking care of infrastructure delivery operations as a Backup Admin.
• Worked on backups tools like Avamar, Netbackup
• Spearheaded client projects as a SPOC to ensure quality compliance for enterprise level backup software.
• Worked on Disaster Recovery activities and maintained data centre operations for the tape libraries and data domains
• Saved $150K/yearcost in tape procurement by guiding the team to optimize space on underutilized tapes and streamline tape
utilization thereby reducing procurement of 600 tapes.
• Developed a plan to get the orphaned clients decommissioned to reduce HCL’s cost and improve service delivery efficiency
from 94% to 96%.
Computer Science Corporation (Noida) Oct 2013 – Mar 2016
Professional 1: Data Protection Engineer (Project SPOC)
• Directed a team on improving SLAs and backup performance for an Australia based mining company for 900+ servers from
97% to 99%
• Worked for Australian Financial Services Client to upgrade the IT infrastructure across 50+ critical servers enabling the
backups to discard duplicate data
• Secured flash backups by taking snapshots of data files over data domains, reducing the time of backup
• Worked on VMware, Exchange. NDMP, MS SQL backups as well.
• Was also a part of project transitioning team.
• Solved Critical Data Restore Failure issue single handedly with 800GB of critical data to be restored then coordinating with
server operations team to resolve the issue within time, saving a penalty of $10K

Associate: Backup System Admin

• Represented the Storage and Backup team and provided IT infrastructure services to 4 clients in Australia, Japan and Canada
working in Financial, Steel Manufacturing and Mining Industries
• Appreciated by Manager with a Certificate Award for Contribution to team and Operational Excellence for streamlining Data
Restore Success Rate to 99%+ with 2.5% growth in 3 months
• Have knowledge of various Operating Systems like Linux, Unix, Windows, AIX.
• Enhanced quality compliance of 750+TBs of data from 3000+servers supported by CSC storage team using Enterprise Level
Backup Software
• Worked on VSS writers with platform teams to clear the system state errors on huge number of clients.

Documentation & Reporting

• Worked on the operations review reports, capacity report of the storage devices and opscentre and delivered reports on
excel after analysing the data
• Optimize the terabyte data on the Avamar backup tool, and doing load balancing, also collecting data for Business Continuity
Plan and making PowerPoint presentations.
• Providing daily reports, MSR, Business Continuity, Prediction Model, Maker Checker Data, RPO, RTO, DPCA, Peer Review,
Performance Improvement plans etc.
• Represented Backup Daily Service Reviews(DSR) and reported all the issues, failures and the action taken on these failuresto
top management after analyzing the performance of critical servers
• Initiated and managed SRTs /CWTs based on the criticality and business impact of the issues
• Maintained Client’s RPOs and RTOs expectations
• Prepared ServiceLevel Definition and Agreements on weekly and monthly basis

Professional Awards and Achievements

• Received highest performance rating at CSC consequently for a period of 2 years
• Appreciated multiple times by the higher management and senior solutions engineers for being a competent SPOC, handling
around 1000 servers and meeting the SLA consistently
• Recognized for the data domain and tape drive issue resolution by with a Certificate of Appreciation
• Awarded R&R (rewards and recognition) certificate twice for excellent performance

ACADEMIC QUALIFICATIONS
Qualification Institute/College/University Year of Passing Percentage/CGPA
B. Tech. (IT) Rayat and Bahra College of Engineering & 2013 79%
Biotech for Women, Mohali Chandigarh
Extra-Curricular Awards and Achievements
• Organized the University Cultural Festival as a member of Rayat and Bahra cultural club with an approximate budget of 25
Lakh and 3000+students participating in 50+ events across a span of 3days.
• Placement Coordinator and Event Handler at Rayat and Bahra Career and Placement Development Cell
• NSS Volunteer ; Attended a National Adventure Camp at Bikaner by National Adventure Foundation,2012