MAKALAH BAHASA INGGRIS

MODUL PEMBELAJARAN :
> Making Offers
> Giving and responding to Good and Bad News
> Conversation on the Phone
> Expressing Certainty and Un certainty

DOSEN PENGAMPU : MUHAMMAD SODIK.M,Pd

( KELOMPOK III )
DISUSUN OLEH :
NO NAMA NIM
1 Muhammad Fauzi Fakhri 232711040098
2 Suyitno 232711010326
3 Nina Rohmatul Ummah 232711010309
4 Rofi Mahmudiah 232711010308
5 Denia Dian Sastra -
6 Yasmin Anggita Francelina 232711020164
7 Suwarni 232711040096

Fakultas Ilmu Tarbiyah dab Keguruan

Universitas Islam An-Nur Jl. Pesantren No.01.Sidoharjo,Kec.Jati Agung,Kabupaten
Lampung Selatan,Lampung 3536
 Foreword

Peace be upon you, and Allah's mercy and blessings

Praise and thanks are always expressed to Allah SWT, who until now has given the blessings of health, so that the
writer can complete the paper assignment without being hampered by significant problems. The author also thanks
his parents, lecturers and college friends who helped. Time limitations were one of the difficulties in writing this
paper. However, thanks to their support, what was fought for was finally completed on time. As a student, the
author realizes that there are still many shortcomings in writing this paper. Therefore, the author personally
apologizes for any errors that may exist in the contents of the paper.

The author hopes that the contents of the paper entitled "Cleanliness is Part of Faith" can be useful for readers.
Please understand if there is an explanation that is difficult to understand. For this reason, the author expects
criticism and suggestions, so that the author can improve it in the future. Thank you for your interest in reading the
author's paper.

Lampung, 11 Februari 2024

Writer
TABLE OF CONTENT

ACKNOWLEDGMENT

TABLE OF CONTENT

CHAPTER 1. Making and Responding to a Request.................................................4

CHAPTER 2. Agreement Partial Agreement, And Disagreement.............................6

CHAPTER 3. Complaining........................................................................................9

CHAPTER 4. Expressing Thanks and Gratitude......................................................14

 1.Making and responding to a request

Making and responding to a request

It's important to be polite when you ask for something

You can make a request by using:
 can you ...?
 could you ...?
 will you ...?
 would you mind ...?

Here are some examples of how to make a request..

Can you
Will you open the door for me, please?
Could you possibly

would you mind opening the door for me ?

Making Request:

 Can you show me your photo album, please?

 Will you lend me your book, please?
 Could you possibly show me the way to the post
office, please?
 Would you help me with this exercise, please?
 Would you mind lending me your pen, please?

Responding to request:

 Sure here you are.

 Okey.
 No, I'm sorry I need it
  I'm afraid I can't.

Things to remember about making a request:

1. "Would you mind..." is followed by a gerund (verb+ing)

Example:"Would you mind lending me your book? "

2. The response to the following request:

A: "Would you mind giving me your book? " is

either
 "No, I don't mind."(which is a positive response to the request. It means that I accept to lend
you my book)
 or "Yes." (which is a negative response to the request. It means that I don't want to lend you
my book.)

A: I want to try something different today.

B: What do you mean?
A: I want a different hair style.
B: What style do you want?
A: Can you make my hair short?
B: Exactly how short do you want it?
A: Make it a few inches long.
B: Are you sure you want me to cut it that short?
A: I've been thinking about this for a while now.
B: Okay. I'll do it if you're positive that this is what you want.
A: I honestly want my hair that short.
B: All right, then let's begin.
 2.Agreement, Partial Agreement and Disagreement.

The way people agree or disagree in an argument or discussion varies in different languages.

Agreement:

It is worthwhile saying that silence is not understood as agreement. If you agree with an opinion or an
idea, you are expected to say so.

Expressions

There is no doubt about it that...

I completely / absolutely agree with you. I
agree with you entirely.
I totally agree with you.
I simply must agree with that. I
am of the same opinion.
I am of the same opinion.
That’s exactly what I think.
Disagreement:

Expressing disagreement is always respected as honest, and sometimes as courageous.

Expressions

I don't agree with you. I’m

sorry, but I disagree.
I'm afraid, I can't agree with you.
The problem is that...
I (very much) doubt whether...
This is in complete contradiction to...
With all due respect,…
I am of a different opinion because ... I
cannot share this / that / the view.
I cannot agree with this idea.
What I object to is...
I have my own thoughts about that.

Partial agreement:

You can also agree but with reservation especially when there is a
doubt or feeling of not being able to accept something completely

Expressions

It is only partly true that...

That’s true, but…
I can agree with that only with reservations.
That seems obvious, but...
That is not necessarily so.
It is not as simple as it seems.
I agree with you in principle, but… I
agree with you in part, but… Well,
you could be right.
Conversation 1:
A: I was thinking of holding the company retreat in the mountains.
B: I agree, I think that that would be perfect!
A: I was thinking it could take place sometime in January.
B: That might be a little too cold for some people.
A: Yes, you are right.
B: What about April? April has good weather that isn't too cold or too hot.
A: Yes, that would work out better.
B: You know, maybe we could take a survey to see how that works for everyone.
A: Good idea! We'll have to get right on it.
B: Fine! Well, I'll get right on it now!

Conversation 2:
A: I think that the company retreat should be in the mountains this year.
B: What a great idea!
A: January would be a good month for a mountain retreat.
B: I like the mountain idea, but I am not so sure about the month of January.
A: You know, now that I think about it, you might be right.
B: April might be nice. It is far enough away to make the necessary arrangements.
A: That is a good suggestion.
B: We could ask everyone what would be the best time for them.
A: Yes, that would let us know what would work best.
B: I'll put the survey online this afternoon.
 Conversation 3:
A: The Mountains would be a great place for the company retreat.
B: That's a wonderful choice.
A: I have chosen January as the month for this retreat. B:
January is a little too close to the Christmas holidays. A:
Yes, maybe another choice might be better.
B: I think that April would work. Spring is a lovely time to be in the mountains.
A: Thank you for thinking of that.
B: Maybe if we asked around we could see what people would prefer.
A: That is a good idea.
B: I'll take care of taking the survey and get back to you with the answers.

3.Complaining - Talking about Complaints

What are complaints?

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by

the speaker as unfavorable. Suppose you want to complain about the pizza you have just ordered
because it's too salty, what are the expressions needed to express and respond to complaints?

Complaining:
Here are expressions you can use when complaining:
 I have a complaint to make. ...
 Sorry to bother you but...
 I'm sorry to say this but...
 I'm afraid I've got a complaint about...
 I'm afraid there is a slight problem with...
 Excuse me but there is a problem about...
 I want to complain about...
 I'm angry about...
Examples:

Your pizza is just too

I have a complaint to make. salty.

I'm sorry to say this but your food is inedible.

1. I'm afraid I've got a complaint about your child.He's too noisy .
2. I'm afraid there is a slight problem with the service in this hotel.
3.Excuse me but you are standing on my foot.
4. I want to complain about the noise you are making.
5. I'm angry about the way you treat me.

Responding to complaints

Positive response to complaints:

 I'm so sorry, but this will never occur / happen again.

 I'm sorry, we promise never to make the same mistake again.
 I'm really sorry; we'll do our utmost/best not to do the same mistake again.
 Negative response to complaints:

 Sorry there is nothing we can do about it.

 I'm afraid, there isn't much we can do about it.
 We are sorry but the food is just alright.
Conversation 1- Not Enough Options. Elan:
Are you ready to order, Sir?
Richie: I wanted to try something new today, but I don't see anything interesting on the menu.

Elan: What kind of food are you looking for?

Richie: Hmm.. nothing specific. Actually, I’ve tried all the dishes that are listed here. I was
looking to explore new ones.

Elan: Let me to talk to the chef. I’m sure he can suggest something.

Richie: No.That’s okay. Let me just suggest that you add some more food variety to your menu. I
haven’t seen any changes in it, for a while now.

Elan: You’ve been one of our more regular customers. I’ll definitely take your suggestion to the manager.

Richie: That’s good. For now, you can bring me the red sauce pasta and potato wedges.

Conversation 2- The Soup Wasn’t Good.

Andy: Excuse me! Are you out of vegetables today?

Sam: I am sorry, Sir. I don’t understand...

Andy: I ordered a Creamy Vegetable Soup and there aren’t many vegetables in it. It’s mainly just
broth.

Sam: I really apologize for that. Allow me to replace it with a better one.
 Andy: No. That’s alright now. I’ll just fill up on the main course.

Sam: I assure you it won’t happen again. As a token of our apologies, we won’t charge you for the
soup.

Andy: That’s good. I hope we won’t be disappointed with the food quality.

Sam: You will not, Sir.

Conversation 3: This Is Not How I Ordered It.

Elan: Excuse me! Would you mind telling me who’s the cook?

Sam: What’s wrong, Sir? Is there anything I can help you with?

Elan: Well, as you can see, I ordered a chicken parmigiana and the chicken is not well-cooked.

Sam: I really apologize for this mistake. Allow me to get you a better dish.

Elan: That’s alright, but you people have been running this restaurant for so long! Usually such things do
not happen here.

Sam: It’s a random mistake. I apologize on behalf of my chef.

Elan: I would appreciate if you can replace it with a well-cooked dish.

Sam: Sure. Thank you for your patience.

Conversation 4 - It Is Taking Too Long!

Andy: Excuse me, Captain!

Richie: Yes Sir. How can I help you?

Andy: Well, it’s been 20 minutes since I gave my order. We’ve haven’t received any appetizers or
even any drinks yet.

Richie: Kindly give me a couple of minutes. I’ll check the status of your order.

Andy: Please do so. I’m in a hurry and don’t have much time today.

Richie: Sure. I’ll bring your drinks now, and your order will be on your table within the next 5 minutes.

Andy: Thanks a lot.

 4.Expressing Thanks and Gratitude

How to express thanks and gratitude

This page will present different ways of expressing thanks and gratitude in English.

You express thanks to tell someone that you are grateful for something tha t they have done or given to
you.

Expressing thanks and gratitude

Here are different ways to say thank you and to show your appreciation for something done or given to
you.

Examples:

 Thanks.
 Sincere thanks.
 Thank you.
 I am indebted to you.
 I appreciate what you've done for me.
 I am grateful.
 You've been very helpful.
  I thank you from the bottom of my heart.
 If anyone deserves thanks, it's you.
 Thanks for being thoughtful.
 What you've done means a lot to me.
 How can I ever thank you enough for all you've done?
 You have been extremely supportive through this difficult time.
 I want to thank you for all the support and concern.
 That was very kind of you.
 Thank you for being there for me.

How to respond to thanks

You can use different expressions or phrases to respond to thanks and show that you are happy to
help. Being polite in your response depends on how you say these expressions. The sincerity of your
response is conveyed very much more in the tone of your voice, the body language and the facial
expression.

Ways to accept thanks

 you’re welcome
 don’t mention
 (it’s) my pleasure
 it’s nothing
 think nothing of it
 I'm glad/happy I could help
 it’s no bother
 it’s/that’s all right
 it’s/that’s ok
 no problem
 not at all
 of course / sure
 anytime

Conversation 1- Thanking a Friend

Mark: Hey, Kate. How are you now?

Kate: I’m feeling better, Mark. Thanks for asking.

Mark: I called your place and your mom told me you got the flu.

Kate: Yeah, I did.

Mark: I told Ms. Lucy about it and she said she’ll let you take the tests later on.

Kate: Thanks a lot Mark.

Mark: Don’t mention it. And here is the list of topics which were covered last week.

Kate: Thank you so much. You’re a great friend.

Conversation 2- Thanking a Co-worker

Kate: Hey Shawn, can I ask you for a favor?
Shawn: Sure Kate, what is it?
Kate: I have to finish this report but I don’t think I’ll be able to finish it on time.

Shawn: Don’t worry. I’ll help you out.

Kate: Thanks, Shawn.

Shawn: No sweat. You helped me last month so I’m returning the favor now.

Kate: Thanks a lot. You’re a lifesaver.

Shawn: You’re welcome.

Conversation 3 - Showing Appreciation

 Mark: Hello Nathan. Can I talk to Mary?

Nathan: Hello Mark. Mary told me how you helped her out the other day.

Mark: Oh! It was nothing, man. I am glad I could help.

Nathan: But thank you very much. You took a lot of pressure off her.

Mark: You’re welcome. But it really wasn’t such a big deal.

Nathan: You should join us for lunch this weekend.

Mark: Thank you for inviting me. Of course I'll come

Conversation 4 - Thanking for an Invitation

Shawn: Nathan, I gotta go now.

Nathan: But the party’s just started, Shawn.

Shawn: I know. But I have to get up very early tomorrow. Thanks a lot for this amazing party.

Nathan: You’re welcome. I may throw another one next week.

Shawn: That would be great. Your parties are famous all around the campus.

Nathan: Make sure you are free next Sunday.

Shawn: I will. Thanks again, man. See you tomorrow.