Non Verbal Communication - 20241013 - 212842 - 0000

Non verbal
communication
OUR Rachit kumar
khushi garkoti
gaurav purohit
TEAM manya tyagi
Introduction
Non-verbal communication
these skills are critical for

personal and professional
success
understanding how these skills
interconnect, enhances overall
effectiveness
mastering these areas leads to
improved realtnship and outcomes
What is non
verbal
communication
Communication that occurs
without the use of words
comprises 65-93% of all
communication
can reinforce, complement, or
contradict verbal messages
Includes body language, facial
expressions, tone of voice, and
more
Types of non verbal
communication
Body language :
Eye contact : Touch :
posture, movement, and physical
indicates attention, interest, and can communicate comfort, threat,
behaviour
emotions and affection
Facial expressions : Gestures :

coney emotions and reactions hand and body movement that
convey meaning
Appearance :
clothing, grooming, and personal
style
Open (welcoming) vs. closed (defensive)
body positions
Posture
and Space Four zones - intimate, personal, social, and
public
Proxemics: Study of personal and physical
space
Territorial markers: Objects used to claim
space (e.g., bags on chairs)
*There exists cultural variations in acceptable distances and postures

Paralanguage Volume: Loud or soft, can show
confidence or submission
Paralanguage is a term for the Speed: Fast or slow, may indicate

vocal elements of communication urgency or thoughtfulness
that are not covered by the literal
meaning of what is being said. Pauses and fillers: Can emphasize
points or show hesitation
Tone: Conveys emotion and

attitude
Pitch: High or low, can indicate
excitement or calmness
Importance of
cultural
awareness in
global
communication
Non-verbal cues can have vastly
Non-verbal different meanings across cultures
Gestures: E.g., thumbs-up is

Communication positive in some cultures, offensive
in others
Eye contact: Sign of respect in
in Different some cultures, disrespectful in
others
Cultures Touch: Acceptable in some
contexts, taboo in others
Personal space: Varies widely
between cultures
Improving Non-
verbal
Communication
Skills
Align verbal and non-verbal cues
Develop self-awareness: for consistency
Recognize your own non-verbal Adapt to different cultural
cues contexts when necessary
Observe others: Learn from Seek feedback from trusted
effective communicators colleagues or mentors
Practice active listening: Pay Regularly practice and refine
attention to others' non-verbal your skills
signals
Problem
The Decision- Information
Making Process Alternatives
Identify the problem/opportunity Apt. Solution

Gather information
Analyze alternatives
Implementation
Choose the best solution
Implement the decision
Evaluate the outcome Evaluation
Brainstorming
Generate ideas freely and creatively
Problem-
Solving Root cause analysis
Identify the underlying cause of a problem
Techniques
SWOT analysis
Assess strengths, weaknesses, opportunities,
and threats
Cognitive Biases in Decision-
Making
Common biases How to overcome
1. Confirmation 1. Be aware of
bias biases
2. Anchoring bias 2. seek diverse
3. Overconfidence perspectives
bias 3. Challenge
assumptions
Advantages:
More ideas, greater buy-in,
shared responsibility
Group Decision Challenges:
Making Groupthink, conflict, slow
decision-making
Techniques:
Brainstorming, nominal group
technique, Delphi technique
Decision-Making Models
Rational model Intuitive model
The rational model involves a The intuitive model, on the other hand,
logical, systematic approach to relies on instincts, experience, and gut
decision-making, where each step feelings. Decisions are made quickly
is carefully analyzed, and based on subconscious knowledge or
conclusions are drawn based on past experiences, without detailed
clear evidence and reasoning. It is analysis, often in situations with less
methodical, relying on data, facts, time or information.
and structured processes.
Problem-Solving
Strategies
Define the problem: Clearly
understand the issue
Generate alternatives: Explore
multiple solutions
Evaluate and select solutions: Weigh
the pros and cons
Implement and follow up: Put the
solution into action and monitor results
Creative Problem Solving
Thinking outside the box involves challenging existing

assumptions, breaking free from conventional thinking,
and exploring unconventional or novel ideas to solve
problems.
Innovative approaches use creative techniques and

embrace experimentation. They encourage new methods
or strategies to address challenges, often leading to
unique and effective solutions.
conclusion
In conclusion, non-verbal
communication plays a crucial role in
how we convey emotions, attitudes, and
intentions, often complementing or
even replacing verbal communication.
It includes facial expressions, body
language, gestures, eye contact, and
tone of voice. Understanding non-
verbal cues enhances our ability to
interpret others' feelings and reactions,
fostering better interpersonal
relationships.
thank You

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Non verbal

these skills are critical for

Facial expressions : Gestures :

*There exists cultural variations in acceptable distances and postures

Paralanguage is a term for the Speed: Fast or slow, may indicate

Tone: Conveys emotion and

Non-verbal cues can have vastly

Non-verbal different meanings across cultures

Gestures: E.g., thumbs-up is

The Decision- Information

Making Process Alternatives

Identify the problem/opportunity Apt. Solution

Thinking outside the box involves challenging existing

Innovative approaches use creative techniques and

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