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    Harbir Resume Recent

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    Harbir Resume Recent

    Uploaded by

    harbir4276

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    © All Rights Reserved
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    Harbir Singh

    Kolkata, West Bengal / India | +91 8235698472 | [email protected]

    SUMMARY*
    Enthusiastic and results-driven Customer Executive with one year of experience in delivering exceptional
    customer service and support. Proficient in resolving customer inquiries, managing complaints, and
    providing tailored solutions to enhance customer satisfaction. Demonstrates strong communication skills,
    a keen attention to detail, and the ability to handle high-pressure situations effectively. Committed to
    contributing to team success and driving positive customer experiences.

    EDUCATION

    Qualification School/University Board Passing Year Percentage

    Graduation Calcutta University University of 2023 62.00


    Calcutta

    Intermediate N.H.E.S ICSE 2016 77.75

    Matriculation N.H.E.S ICSE 2014 80.40

    TECHNICAL SKILLS
    ● Microsoft Office Suite: Proficiency in Microsoft Word, Excel, and PowerPoint for
    documentation, data analysis, and presentations.
    ● Google Workspace (Docs, Sheets, Slides)
    ● Data Entry and Management Ability to accurately enter and manage customer information in
    databases
    ● Communication Tools Proficiency in using email platforms (e.g., Outlook, Gmail)
    ● Basic Technical Knowledge: Understanding of the company's products or services, including
    technical specifications, to better assist customers.

    PROFESSIONAL EXPERIENCE
    Fusion BPO Services Kolkata, West Bengal / India
    Customer Service Executive
    November 2022 – November 2023

    Worked as a Customer Service Executive at Fusion BPO Services for one year, responsible for handling
    emails and resolving customer queries in a timely and satisfactory manner. Received two RNR awards for
    exceptional performance.

    ● Delivered high-quality customer support by providing accurate information and solutions in a timely
    manner.
    ● Ensured customer satisfaction through empathetic responses, and efficient problem-solving.
    ● Utilised company systems and tools to track interactions and document resolutions, maintaining
    detailed records of customer communications.
    ● Contributed to team performance by adhering to service level agreements and achieving individual
    and collective performance targets.
    PERSONAL DETAILS
    NAME: Harbir Singh
    D.O.B.: 19, March, 1998
    LANGUAGES KNOWN: English, Hindi, Punjabi
    ADDRESS: 52A, First Floor, Ashwini Nagar, Tollygunge, Kolkata-700040.

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