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    Yaseen Khan CV Resume - 20241112 - 005849 - 0000

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    siva

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    Yaseen Khan CV Resume - 20241112 - 005849 - 0000

    Uploaded by

    siva
    4 views1 page

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    Yaseen Khan CV Resume_20241112_005849_0000 (1)

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    4 views1 page

    Yaseen Khan CV Resume - 20241112 - 005849 - 0000

    Uploaded by

    siva

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    YASEEN KHAN N

    S E N I O R Q U A L I T Y A N A L Y S T

    CONTACT PROFILE
    +91-9071330073 To obtain a responsible and challenging position in a field where I can utilize
    my knowledge to prove my technical, communicational skills and the ability to
    [email protected] handle varied responsibilities. I have a keen desire to become a key part of
    #9, 5th A cross, Kalkere your organization where i can contribute towards organizational and personal
    main road, Ramamurthy
    growth.
    nagar, Bangalore - 560016
    Karnataka
    WORK EXPERIENCE
    EDUCATION
    Ienergizer IT Services PVT Ltd - SBI Cards 2022 - PRESENT
    2012 - 2015 Quality Team Lead (SBI Cards)
    SRI BHAGWAN MAHAVEER
    Regularly evaluate the performance of customer support teams, providing
    JAIN COLLEGE constructive feedback and coaching to enhance service quality. Worked closely with
    clients to establish and adapt quality guidelines and key performance indicators,
    B.Sc. In Computer Science ensuring satisfaction and compliance with service-level agreements. Utilized data
    analysis to identify patterns, trends, and
    areas for improvement, presenting actionable insights to clients and internal
    2010 - 2012 teams for process refinement. Assisted in monitoring adherence to
    GOVT FIRST GRADE COLLEGE regulatory and compliance requirements, ensuring outsourced services met
    all industry-specific standards.
    PCMB
    Cogent E Services PVT Ltd - Axis Bank 2019 - 2022
    Quality Analyst (Axis Bank)
    SKILLS Developing and implementing quality assessment criteria and performance
    metrics to measure and improve the effectiveness of customer
    support. Collaborating with teams to provide detailed feedback and coaching to customer
    Problem Solving support representatives, fostering continuous improvement.

    Quality Assurance Identifying trends and areas for enhancement through data
    Process Improvement analysis and presenting insights to management for process
    refinement. Contributing to the development of training programs and
    Effective Communication guidelines to maintain and enhance service quality.

    MS Excel Concentrix Daksh Services India Pvt Ltd - Axis Bank 2017 - 2019
    Aspect - AQM Customer Care Executive (Axis Bank)
    7 QC Tools
    Handling customer inquiries, concerns and requests via phone calls.
    Avaya Providing effective solutions to customer issues, aiming to ensure their satisfaction
    and maintain a positive customer experience.
    LANGUAGES Identifying and escalating complex or high-priority cases to the appropriate team
    members or managers for resolution.
    English Maintaining accurate and detailed records of customer interactions and resolutions
    using our CRM system timely
    Hindi
    Kannada
    Telugu
    Tamil

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