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MOCK EXAMINATION 1
ENGLISH HOTEL AND RESTAURANT

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Examination Preparation Revised editio
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MOCK EXAMINATION 1
ENGLISH HOTEL AND RESTAURANT
Examination Preparation
B1
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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, photocopying, recording or otherwise, without prior permission of the publisher.
All violations will be prosecuted.
This publication replaces and invalidates all previously issued versions of the mock examination for the
Certificate in English for Hotel and Restaurant Purposes used in the revision process for expert evaluation
and pre-testing.
Published by telc gGmbH, Frankfurt am Main, Germany

All rights reserved
First Edition 2005
Fifth Revised Edition 2021
© 2021 by telc gGmbH, Frankfurt am Main
Printed in Germany
ISBN Test Booklet: 978-3-86375-365-8
Bestellnummer/Order No.: Test Booklet 5130-B00-010301
MP3 5130-MP3-010201
3
To t h e r e a d e r s o f t h i s b o o k l e t
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4
CONTENTS
Te s t
The Structure of the Examination________________ 5
Reading Comprehension_______________________ 6
Language Elements__________________________ 12
Listening Comprehension______________________ 14
Written Expression___________________________ 17
Oral Expression_____________________________ 18
Answer Sheet S30___________________________ 22
Information
How is the test conducted?_____________________ 28
Score Sheet M10____________________________ 33
Marking Criteria for Oral Expression______________ 34
Marking Criteria for Written Expression____________ 36
Points and Grades___________________________ 39
Answer Key________________________________ 41
Transcripts_________________________________ 42
5
The Structure of the Examination

telc English B1 Hotel and Restaurant
Time in
Sub Test Aim Type of Test minutes
1 Reading Comprehension
Part 1 Reading for Gist 5 matching items

Part 2 Reading for Detail 5 multiple-choice items
Part 3 Selective Reading 10 matching items
90
2 Language Elements
Written Examination
Part 1 Grammar 10 multiple-choice items

Part 2 Lexis 10 matching items
3 Listening Comprehension
Part 1 Listening for Gist 5 true/false items approx.

30
Part 2 Listening for Detail 10 true/false items
Part 3 Selective Listening 5 true/false items
4 Written Expression
30
Writing a personal or semi-formal email Task with four guiding points
Preparation 20
Oral Examination
5 Oral Expression
Part 1 Welcoming a guest Examination with one test

Part 2 Describing your work taker approx.
15
Part 3 Task
6
9 0 minu tes Reading Comprehension / L anguage Element s
Reading Comprehension Part 1

Read the headlines a–j and the texts 1–5. Find the best headline for each text. You can use each
Reading Comprehension
headline only once.

Mark your answers for items 1–5 on the answer sheet.
a Budget Rentals
b CHILDREN’S PARTY SERVICE
c Complete Range of Services
d Dining Options
e Entertainment Agency
f Facilities and Hardware for Meetings
g PARKING AND MORE
Video Facilities
© telc gGmbH, Frankfurt a. M., Mock Examination English B1 Hotel and Restaurant, 2021
h
i WHAT’S ON IN TOWN
j What to Do for Entertainment
English B1 Hotel and Restaurant – Mock Examination 1

7
From the Presidential Board Room for 5 to 20 event for you. We cater to your needs and
people to the Manhattan Suite, the Lexington specific wishes, arrange speakers, entertain-
and Empire Rooms for meetings up to 250 - our ment and music, as well as waiter or buffet
hotel’s Special Events team is able to tailor an services.
We offer buffets or full four course sit-down low-salt, low-fat) as well as specific tastes.
meals in our award-winning restaurant. Our Children’s needs are no problem at all to our
chefs and their staff can deal with all dietary staff, even at short notice. For small snacks and
requirements (e.g. vegetarian, vegan, diabetic, drinks visit our Palace Café.
The Hancock Room has seats with plugs and and there are computers for individual use in the
internet access for instant reporting and is ideal foyer. Our full range includes OHP, screen, data
for press conferences. Each meeting room in projector, laptop, flipchart, telephone, fax, email,
the hotel has a telephone and internet connection photocopying, lectern and PA system.
Team building or just fun – round off the day’s dancing every Thursday. Plus bars with late
business with a game of ten-pin bowling or the license, DJ and pool tables. Old Orleans
use of over 100 video and interactive games. Restaurant and Health Club are available for
There is also a Comedy Club with a late bar and corporate use.
Over 700 free spaces for our guests. Brightly lit, alone. The entire area is covered by CC tele-
with easy access for luggage, wheelchairs and vision. On the highest floor, you can also see ten
prams. Partly roofed. Spaces for disabled and hotel-owned luxury vehicles which we can rent
handicapped drivers and for women driving out for special events.

8

Read the text and the items 6–10. Decide which answer fits best: a, b or c.
Hard Work Ahead for Restaurateurs

Mid-April may have marked a turning point for counting how many times it rang, but gave up
many restaurateurs. Last year was not a good when it got to 1,200. We are now booked out six
one, with a big drop in business entertaining in weeks in advance, which of course is wonderful,
the last quarter of the year. The downward trends but it does mean that we have lost the ability to
carried over to this year’s first quarter. However, handle walk-ins. Like every other restaurant we
warmer weather and better hotel booking rates always keep one or two tables in case there has
seem to have started to make things better. been a mistake over a booking, but it is very, very
At Sartorial, a smart Italian restaurant in London, difficult to get the balance right, especially in the
demand for private dining rooms has been much evening when business people just want to have
heavier and wine spending is on the increase. a quick meal with colleagues.”
Sommelier Dario Pangolin said “We had two Dick Stone, the UK chef, who has just brought
parties last night and all they drank was Tignanello fish cookery to the public’s attention in a recent
and Sassicaia, two of the most expensive wines TV documentary, said: “Overnight we became a
on my list.” destination restaurant but it wasn’t as though we
But for any restaurateur, success – or at least a hadn’t been extremely busy with local customers
busier reservation telephone line – brings fresh before then. We mustn’t upset those who have
challenges that, although more pleasant to deal supported us for so long, so we have built up a
with than negative cash flow and staff cuts, are list of those who live nearby and come regularly
complex nevertheless. I talked to leading and we keep tables back every evening for them.”
restaurateurs and chefs about the challenges
they face.
“It’s the phone” said Raymond Oradell, chef and
owner of Da Raymond which opened to excellent
reviews six weeks ago. “One day we started

9
6 This year, business for restaurants was
a better than in the autumn before.

b still dropping in spring.
c the same as usual.
7 In one restaurant in London, Sartorial,
a bills for wine are lower than usual.

b no expensive wine is sold.
c wine bills are getting higher.
8 Most restaurants have to
a fire staff when business is slow.

b hire a famous chef to improve business.
c take out a loan to cover losses.
9 One thing which is difficult for successful restaurant owners is
a customers cancelling bookings.

b having too many tables booked in advance.
c incorrect table bookings.
10 Dick Stone’s restaurant

a does not yet have many regular customers.

b has started to attract customers from outside the town.
c is still used mostly by local people.

10

First read the ten situations (11–20) and then read the twelve texts (a–l). Decide which text goes best with
which situation. Each text can be used only once. Mark your answers on the answer sheet (11–20).
In some cases there may be no suitable text. Then mark x.
11 A friend wants to spend a holiday learning to handle a small boat.
12 You and your partner are looking for catering jobs where you can live together in one place.
13 You are a cook and are looking for a job with accommodation in a small hotel.
14 Your friend can cook Italian food and is looking for a job in an English pub.
15 You are looking for a quiet budget hotel where you can organise a training seminar on a Saturday.
16 You want to do catering training in England.
17 You are looking for a hotel for a romantic weekend near the sea with your partner.
18 Your parents want to spend a holiday in the countryside not far from London.
19 You have been asked to find a hotel with facilities for large meetings and dinners.
20 A colleague with a lot of experience in the catering business would like to help to run an
English hotel.

11
a b
PORTOFINO
WHITE HOUSE HOTEL Award-winning 30-seater restaurant specialising
Watford´s most central and luxurious hotel, 87 en-suite in fine seafood requires:
bedrooms and excellent conference and banquet rooms. RESTAURANT MANAGER
Convenient to M1, M25, M4 and Watford Junction Station.
Relevant experience and references essential.
For further details and special weekend rates Excellent salary.
please call: 01923 237316 Forward electronic CV to Mr Orlando Peracca
www.whitehousehotel.co.uk e-mail: [email protected]
c d THE CHEQUERS INN

THE WILMSLOW GOLF CLUB
In Maidenhead, west of London in Wooburn Common
BAR MANAGER AND ASSISTANT BAR MANAGER Lovely 17th century country inn with 17 pretty en-suite
bedrooms.
Ideally suited to a couple, although individual applicants can Close to Marlowe, Henley and Windsor and ideal for
apply. Drive and initiative necessary to deliver service within a exploring the Thames Valley or visiting London.
private members' club. Weekend Breaks, Horse Racing Weekends and much
FREE on-site accommodation more.
Send CV to: Marjory Padfield, [email protected] [email protected]
e Are you considering a career in food and

f
beverage management? The Highland Hotel
We offer a management training programme for hardworking Period hotel in 2 acres of lovely grounds near
individuals with relevant tertiary qualification, strong Edinburgh. Outdoor
organisational and excellent personal skills as well as ability swimming pool (summer only) and boat hire possible.
to work long hours under pressure. Placements in London Ideal for touring in beautiful countryside, whisky
hotels. tasting. Seminar arrangements for small groups on
offer during the week
Please send CV to:
[email protected] www.highlandhotel.com
g h Pendower Beach House Hotel

Wallford Hotel
• Well-maintained Victorian hotel centrally situated Family-run hotel near St. Mawes, Cornwall seeks responsible
close to the sea self-motivated Chef for restaurant seating 40. Experience
of working in a small team and producing high quality food
• Picturesque private harbour with sailing school in advantageous.
walking distance Hotel flat available.
• Guided walks along the coast An exciting opportunity for the right candidate.
• Entertainment in season
For more information call Carol on 01872 501241
[email protected] www.pendowerbeach.co.uk
i ASSISTANT BAR/RESTAURANT MANAGER

j
Elmfield Hotel,
To assist owner in running of busy country pub and Wimborne, Dorset
restaurant in South Warwickshire.
-Also- Located near the coast and set in an acre of romantic
gardens, our hotel has its own heated indoor swimming pool,
SECOND CHEF jacuzzi and sauna. Fourteen en-suite bedrooms, two with
with knowledge of Mediterranean and Traditional Cuisine. king-sized four-poster beds. Our guests are served French
Minimum three years’ experience. food cooked with fresh local produce.
Contact Darren on www.elmfieldhotel.co.uk
01295 690270
k l Assistant Manager
QUARLTON MANOR FARM
Three-Star Hotel with 30 Bedrooms
17th century farmhouse set on its own 20 acres with
spectacular views. Previous experience in the hotel/restaurant sector essential
Four-poster beds and galleried dining hall serving acclaimed If you have ambition and self-motivation apply now, giving career
candlelight dinners for two with local food. details, including current pay package, to:
Easy access to motorway network and York. Ian Gray, Swans Hotel
84-90 Radclife Road,
For more information go to
West Bridgeford
www.quarltonmanorfarm.co.uk Nottingham NG2 5HH

12
Language Elements Part 1

Read the text and decide which word or phrase is missing in items 21–30: a, b or c.
Language Elements
I am writing to thank you for the week which I 21 at your hotel last month. I was
very happy with the wonderful atmosphere in the hotel and the way 22 you made
all your hotel guests feel welcome. The food, accommodation and service were 23
of a very high standard. The restaurant service was 24 .
I intend to return to your hotel in the near future. Please 25 my thanks once again.
21 a am spending 23 a all 25 a accept

b spend b completely b express
c spent c every c welcome
22 a in case 24 a delicious
b in that b excellent
c in which c tasty
I am just writing 26 about the terrible week I had at your hotel last month. The
service in the restaurant was slow and 27 . I was also very disappointed by the
condition 28 my room. The bed was hard and not very comfortable.
29 , there were no tea-making facilities in the room. I am afraid that I cannot
recommend your hotel to 30 else.
26 a for complaining 28 a in 30 a anyone © telc gGmbH, Frankfurt a. M., Mock Examination English B1 Hotel and Restaurant, 2021
b in complaint b of b everyone
c to complain c on c no one
27 a dissatisfaction 29 a As well as
b dissatisfied b In addition
c dissatisfying c To add to

13
Language Elements Part 2

Read the text and decide which word or phrase a–o is missing in items 31–40. Each word can only
be used once.
Language Elements
Dear Ms Hutton,
Thank you very much for your reservation. I am writing to 31 your booking for
two double rooms for three nights from May 14th to May 17th. The rooms are on the
fourth floor. There is a 32 door between the rooms and both the rooms have
a 33 of the hotel gardens.
The cost per room is €230 per night for bed and breakfast, 34 of taxes and
service. I am 35 two brochures with information about our hotel and its
36 . If you have any questions, I’ll be more than 37 to answer
them.
The rooms will be 38 until 6 p.m. on May 14th. Please let me know if you will
be 39 later than this.
We look forward to 40 you at our hotel and hope you have an enjoyable stay
with us.
Yours sincerely,
a AMENITIES f CONNECTING k PLEASED

b APPROVE g ENCLOSING l SATISFIED
c AVAILABLE h INCLUSIVE m SIGHT
d CHECKING IN i INVITING n VIEW
e CONFIRM j OPEN o WELCOMING

14
approx . 3 0 minutes L is tening Comprehension
Listening Comprehension Part 1

You are going to hear five dialogues. You will hear each dialogue only once. First read items 41–45.
Listening Comprehension
After you have listened to each dialogue, decide if the statement for each of the items 41–45 is true (+) or
not true (–).
Mark your answer on the answer sheet.
Now you will have half a minute to read the five statements.
41 The guest’s employer will pay the hotel.
42 The guest doesn’t know when he will get to the hotel.
43 The receptionist spells out the caller’s name.
44 Both guests want alcoholic drinks.
45 There is something wrong with the tap in the guest’s room.

15

You are going to hear a radio programme. You will hear the programme twice. First read items
46–55.
After you have listened to the programme, decide if the statement for each of the items 46–55 is true
(+) or not true (–).
Now you will have one minute to read the statements.
46 Caroline and Paul Fowler are a husband and wife team.
47 There will be seven hotels in the chain in the near future.
48 The Fowlers always wanted a chain of hotels.
49 The Fowlers’ first hotel was in Germany.
50 Caroline and Paul plan the rooms together.
51 There are four company directors.
52 All the hotels are in city centres.
53 The cafés in the hotels are open to anyone after breakfast.

54 The Fowlers are going to open new hotels in other countries.
55 The name of the chain was Caroline’s idea.

16

You are going to hear five short texts. You will hear each text twice.
After you have listened to each text, decide if the statement for each of the items 56–60 is true (+) or
not true (–).
56 Mr Brown is staying in Room 316.
57 The caller is asking the hotel to provide a larger room for the conference.
58 The guest wants to know if Mr. Williams has phoned.
59 The guest wants to know if you can change £s into $s.
60 The caller asks if children can come to the dinner show.

17
3 0 minu ten Writ ten E x pression
Written Expression
The hotel you work for receives the following email:
Written Expression
Dear Sir
We are planning a European sales meeting for 25 people for the first weekend of April next
year. We require overnight accommodation and conference rooms from Friday to Sunday.
Would you please send us details of your hotel, and, in particular, of the facilities you offer for
such groups?
We would appreciate an early reply.
Regards
James Brown
Marketing and Events Manager
Winston Bartlett Staines Systems Ltd.
Answer the email. Before starting, decide in which order you want to include all the points below.
Begin and end the email in a suitable way.
• Mention the material you will attach

• Confirm that you can deal with such groups
• Recommend your facilities
• Offer a booking (with prices)

18
approx . 15 minutes Oral E x pression
Oral Expression
Task sheet for test takers working in hotels
Part 1 Welcoming a Guest

In the first part of the examination you should welcome a guest to your hotel. The examiner will play the
Oral Expression
part of the guest. Ask questions to find out the information you need when a guest arrives at the hotel,
e.g.
• name, address and date of birth
• length of stay
• ………
You should also ask if the guest has any special wishes and give her/him some information about the
hotel.
Part 2 Describing your Work

You have prepared a description of a hotel in advance and have brought along some printed material, for
example a brochure of the hotel you work for to help you describe it. You may also use your notes written
at home but must not read them out. One examiner will ask you some questions. If you cannot answer the
questions fully, you should be able to explain why.
Give information about
• location of hotel
• type of hotel
• type of accommodation
• prices
• and anything else important.
Part 3 Task
The following are examples of the type of task you may be asked to deal with in Part 3 of the Oral
Examination.
You will be asked to deal with one of two tasks. Prepare both tasks as the examiner will choose one
task and start the conversation in such a way that you know which task you are expected to role-play. You
need to be able to respond in a suitable way.
Task A
A guest telephones to book a room at the hotel you work at. Answer the guest’s questions and ask
questions of your own to get the information you need for a booking.
Remember to begin and end the telephone conversation in a suitable way. It is your task to structure the
conversation.
Task B
A guest at your hotel has a complaint about the bad air in her/his room. Deal with the guest’s complaint
and ask questions to get any additional information you need.
Remember to begin and end the conversation in a suitable way. It is your task to structure the conversation.

19
Examiner task sheet for test takers working in hotels

One examiner plays the part of a guest arriving at a hotel. Start the conversation in the usual way with you
entering the hotel as the guest and greeting or being greeted by the receptionist.
Allow the test taker to structure the exchange freely and respond accordingly. Introduce one or two
Oral Expression
elements they may not have anticipated, such as:
• request for special services
• request for equipment or facilities
These are only given as examples and you should improvise as and when necessary. If the test taker has
difficulty structuring the exchange, you may help or ask questions, but should remember to keep to the role
of guest in a hotel.

In this part neither examiner plays the role of a guest. The test taker should bring some printed material,
for example a brochure of the hotel they work for to help them describe it to you.
Allow the test taker to structure the exchange as they wish and respond and ask questions accordingly.
The questions may also be about aspects not mentioned in the printed material or in their description of the
hotel. The test taker should be able to explain why they cannot answer a question if this is the case. You
should also introduce one or two elements the test taker may not have anticipated, such as:
• shops
• sports facilities
difficulty structuring the exchange, you may help or ask questions, but this help should be borne in mind
when marking.
Part 3 Task
The following are examples of the type of task the test taker may be asked to deal with in Part 3 of the
Oral Examination.
During the examination, one examiner chooses a task to role-play and starts the conversation in
such a way that the test taker knows which task was chosen. The test taker needs to be able to
respond suitably.
Task A
You telephone a hotel to book a room. You need:

• a single room for three nights
• a late check-in
• the bill to be sent to your company
Answer the receptionist’s questions and ask some of your own, making up details where necessary.
Begin and end the telephone conversation in the usual way. It is the test taker’s task to keep the conversa-
tion going and to bring it to a close.
Task B
At a hotel, you want to complain about your room because:
• it smells of smoke and you had asked for a non-smoking room
• it is not possible to open any window
• the air-conditioning is not working
Answer the receptionist’s questions and ask some of your own, making up details where necessary.
Begin and end the conversation in the usual way. It is the test taker’s task to keep the conversation going
and to bring it to a close.

20
Task sheet for test takers working in restaurants

In the first part of the examination you should welcome a guest to your restaurant. The examiner will play
the part of the guest. Ask questions to find out the information you need when a guest arrives at the
restaurant, e.g.
Oral Expression
• name, number of people

• whether a table has been booked
• ………
You should also ask if the guest has any special wishes and give her/him some information about the
menu.

You have prepared an explanation of a menu in advance and have brought a printed menu, for example
from the restaurant you work for to help you explain the dishes. You may also use your notes written at
home but must not read out them out. One examiner will ask you some questions. If you cannot answer
the questions fully, you should be able to explain why.
Give information about
• main dishes
• dessert
• drinks
• prices
• and anything else important.
Part 3 Task
The following are examples of the type of task you may be asked to deal with in Part 3 of the
Oral Examination.
You will be asked to deal with one of two tasks. Prepare both tasks as the examiner will choose one
and start the conversation in such way that you know which task you are expected to role-play. You need
to be able to respond in a suitable way.
Task A
A guest telephones to book a table at the restaurant you work at. Answer the guest’s questions and ask
questions of your own to get the information you need for a booking.
Remember to begin and end the telephone conversation in a suitable way. It is your task to structure the
conversation.
Task B
You work for a steakhouse. A guest in your restaurant has a complaint about the meal she/he has
received. Deal with the guest’s complaint and ask questions to get any additional information you need.
Remember to begin and end the conversation in a suitable way. It is your task to structure the conversation.

21
Examiner task sheet for test takers working in restaurants

One examiner plays the part of a guest at a restaurant. Start the conversation in the usual way with you
entering the restaurant as the guest and greeting or being greeted by the waitress or waiter.
Allow the test taker to structure the exchange freely and respond accordingly. Introduce one or two
Oral Expression
elements they may not have anticipated, such as:
• request for special services
• request for equipment or facilities
difficulty structuring the exchange, you may help or ask questions, but should remember to keep to the role
of guest in a restaurant.

In this part neither examiner plays the role of a guest. The test taker should bring a printed menu from the
restaurant they work for to help them explain it to you.
Allow the test taker to structure the exchange as they wish and respond and ask questions accordingly.
The questions may also be about aspects not mentioned in menu or their explanation of it. The test taker
should be able to explain why they cannot answer a question if this is the case. You should also introduce
one or two elements the test taker may not have anticipated, such as:
• appropriate drinks/starters
• special menu for children or senior citizens
difficulty structuring the exchange, you may help or ask questions, but this help should be borne in mind
when marking.
Part 3 Task
The following are examples of the type of task the test taker may be asked to deal with in Part 3 of the
Oral Examination.
During the examination, one examiner chooses a task to role-play and starts the conversation in
such a way that the test taker knows which task was chosen. The test taker needs to be able to
respond suitably.
Task A
You telephone a restaurant to book a table.

• You need a table for six people for tomorrow evening.
• You hope to arrive by 8pm but might be a little late.
• You want to settle the bill by credit card.
Answer the waiter’s questions and ask some of your own, making up details where necessary.
Begin and end the telephone conversation in the usual way. It is the test taker’s task to keep the
conversation going and to bring it to a close.
Task B
At a restaurant, you are unhappy with your meal.
• You asked for a well-done steak but yours is definitely not well-done at all.
• The potatoes are undercooked too.
• Ask for a replacement or a refund.
Answer the waiter’s questions and ask some of your own, making up details where necessary.
Begin and end the conversation in the usual way. It is the test taker’s task to keep the conversation going
and bring it to a close.

-S10-
Testversion · Test Version · Versión del examen · Version d’examen · Versione d’esame · Sınav sürümü ·
Familienname · Surname · Apellido · Nom · Cognome · Soyadı ·
Vorname · First Name · Nombre · Prénom · Nome · Adı ·
. . 19 9 5 .0 4 .23
Beispiel: 23. April 1995
Example: 23 April 1995
Geburtsdatum · Date of Birth · Fecha de nacimiento · Date de naissance · Data di nascita · Doğum tarihi
Geburtsort · Place of Birth · Lugar de nacimiento · Lieu de naissance · Luogo di nascita · Doğum yeri
001 - Deutsch 003 - Français 005 - Italiano 007 - Magyar 009 - 011 - Türkçe 013 - ≹䈝
002 - English 004 - Español 006 - Português 008 - Polski 010 - Český jazyk 012 - 000 - andere/other
Muttersprache · First Language · Lengua materna · Langue maternelle · Madrelingua · Anadili ·
männlich · male · masculino · masculin · maschile · erkek

weiblich · female · femenino · féminin · femminile · kadın
Geschlecht · Sex · Sexo · Sexe · Sesso · Cinsiyeti ·

© telc gGmbH 9994-S30-139901
Prüfungszentrum · Examination Centre · Centro examinador · Centre d’examen · Centro d’esame · Sınav merkezi ·
. . Beispiel: 17. Juli 2019

Example: 17 July 2019 20 1 9 .07 .1 7
Prüfungsdatum · Date of Examination · Fecha del examen · Date d’examen · Data dell’esame · Sınav tarihi ·
With my signature I acknowledge that my personal information on this sheet is correct.

telc gGmbH may pass this answer sheet on to relevant authorities and agencies in response
to a request for verification or an investigation.
Mit meiner Unterschrift bestätige ich, dass meine persönlichen Angaben auf diesem Blatt
korrekt sind. Die telc gGmbH darf diesen Antwortbogen im Rahmen von Verifizierungs-
anfragen und Ermittlungen an Ämter und Behörden weitergeben.
Signature /Unterschrift
Answer Sheet S30 www.telc.net 2232649334

. .
SNT MNT S Q P
1 a b c d e f g h i j
1 6 a b c
6
2 7 a b c
7
3 3 8 a b c
8
a b c d e f g h i j
4 4 9 a b c
9
a b c d e f g h i j
5 10 a b c
10
11 a b c d e f g h i j k l x
11 16 a b c d e f g h i j k l x
16
12 12 17 17
a b c d e f g h i j k l x a b c d e f g h i j k l x
13 13 18 18
14 a b c d e f g h i j k l x
14 19 a b c d e f g h i j k l x
19
15 15 20 20
21 a b c
21 31 31
a b c d e f g h i j k l m n o
22 a b c
22 32 a b c d g h i j k l m n o
32
e f
23 a b c
23 33 a b c d g h i j k l m n o
33
e f
24 a b c
24 34 a b c d e f g h i j k l m n o
34
25 a b c
35
26 a b c
36
27 a b c
37
28 a b c
38
29 a b c
39
30 a b c
40
7581649336
2
41 + – 46 + – 51 + – 56 + –
42 + –
47 + –
52 + – 57 + –
43 + –
48 + –
53 + – 58 + –
44 + –
49 + –
54 + – 59 + –
45 + –
50 + –
55 + –
60 + –
8471649335
3
Familienname · Surname · Apellido · Nom · Cognome · Soyadı · Фамилия
Vorname · First Name · Nombre · Prénom · Nome · Adı · Имя
-M10-
Test Version
Part 1 Part 2 Part 3

1 1 1
Examiner 1
A B C D A B C D A B C D
2 2 2
3 3 3
4 4 4
Code Examiner 1

1 1 A B C D
1 A B C D
Examiner 2
A B C D
2 2 2
3 3 3
4 4 4
Code Examiner 2

Agreed Marks
1 A B C D
1 A B C D
1 A B C D
2 2 2
3 3 3
4 4 4
5069649335
4
Familienname · Surname · Apellido · Nom · Cognome · Soyadı · Фамилия
Vorname · First Name · Nombre · Prénom · Nome · Adı · Имя
for
Testversion · Test Version · Versión del examen · Version d’examen · Versione d’esame · Sınav sürümü · Тестовая версия
Raters
5133649337
5
Rating 1 Rating 2 telc Rating
Thema verfehlt? Thema verfehlt? Thema verfehlt?

Wrong topic? Wrong topic? Wrong topic?
yes no y es no yes no
I A B C D
Aufgabenbewältigung I A B C D
Aufgabenbewältigung I A B C D
Aufgabenbewältigung
Task management Task management Task management
II A B C D
Komm. Gestaltung II A B C D
Komm. Gestaltung II A B C D
Komm. Gestaltung
Comm. Design Comm. Design Comm. Design
III A B C D
Formale Richtigkeit III A B C D
Formale Richtigkeit III A B C D
Formale Richtigkeit
Accuracy Accuracy Accuracy
Code Rater 1 Code Rater 2 Code telc Rater
6613649331
6
28
Information
How is the test conducted?

Marking answers on the answer sheet S30
The Answer Sheet S30 is a thin booklet with perforated sheets in which all examination results are recorded.
The test takers enter all answers in it. Answers will only be accepted and evaluated if they are clearly
marked in the oval fields of the S30.
On page 1, the Answer Sheet contains a field in which the test takers enter the complete test version
including the subject number. This can be found on the cover of the test booklet S10 at the bottom left as
well as on the board in the examination room.
ENGLISH
Written Examination
2 Language Elements
B1
4 Writing
1162-S10-030901
Test Version 1162-S10-030901 www.telc-english.net
20190418_1162-S10-030901_HF_EAN.indd 1 18.04.2019 08:37:36
3
Information -S10-
Testversion · Test Version · Versión del examen · Version d’examen · Versione d’esame · Sınav sürümü ·
Please mark your answers on the Answer Sheet S30.

Only answers marked on the Answer Sheet S30 will be scored.
Fields to be filled in by test takers
Please markfor
The fields each
the item
test only once.
taker’s personal data appear in all telc languages, while the subtests are displayed
withapictograms.
Use A soft
soft pencil to markpencil should be used to fill in the oval fields for the answers as well as the personal
your answers.
and test-related data fields.
Familienname · Surname · Apellido · Nom · Cognome · Soyadı ·
Example Vorname · First Name · Nombre · Prénom · Nome · Adı ·
. . 19 9 5 .0 4 .23
Beispiel: 23. April 1995
Example: 23 April 1995
Geburtsdatum · Date of Birth · Fecha de nacimiento · Date de naissance · Data di nascita · Doğum tarihi
true not true

Geburtsort · Place of Birth · Lugar de nacimiento · Lieu de naissance · Luogo di nascita · Doğum yeri
001 - Deutsch 003 - Français 005 - Italiano 007 - Magyar 009 - 011 - Türkçe 013 - ≹䈝
002 - English 004 - Español 006 - Português 008 - Polski 010 - Český jazyk 012 - 000 - andere/other
Muttersprache · First Language · Lengua materna · Langue maternelle · Madrelingua · Anadili ·
6
männlich · male · masculino · masculin · maschile · erkek
a examiners
Fields to be filled in by b c and raters
weiblich · female · femenino · féminin · femminile · kadın
Geschlecht · Sex · Sexo · Sexe · Sesso · Cinsiyeti ·
Examiners mark the7result

a of the b Oral c Examination on page 4. Raters enter their assessment of the subtest
GmbH 9994-S30-139901
Written Expression on page 6.

Prüfungszentrum · Examination Centre · Centro examinador · Centre d’examen · Centro d’esame · Sınav merkezi ·
. . 8 Beispiel: 17. Juli 2019

20 1 9 .07 .1 7
a b
Example: 17 July 2019
c
Prüfungsdatum · Date of Examination · Fecha del examen · Date d’examen · Data dell’esame · Sınav tarihi ·

29
Information
Written Examination
The Written Examination lasts 150 minutes and consists of the subtests Reading Comprehension,
Language Elements, Listening Comprehension and Written Expression.
Before the start of the examination, test takers must fill in all data fields on Answer Sheet S30. In order to
avoid misunderstandings, the invigilator writes the name of the examination centre, the date and the 4-digit
subject number and the 6-digit test version on the board. The invigilator informs the test takers that no
aids such as dictionaries, mobile phones or other electronic devices are permitted (Examination Regulations
§§ 15 and 16) and that any attempt to cheat would lead to their immediate exclusion from the test.
After the test takers have completed filling in the Answer Sheet S30, the invigilator issues the test booklets.
From this moment on, test takers have 90 minutes for the subtests Reading Comprehension and Language
Elements. The time at which this part of the examination begins and ends should also be noted on
the board clearly visible for all test takers. At the end of the allotted time for the subtests Reading
Comprehension and Language Elements, the invigilator collects page 2 of the Answer Sheet S30.
Test takers then continue with the subtest Listening Comprehension. Playing of the audio must not be
interrupted during this subtest. After the subtest Listening Comprehension, the invigilator collects page 3
of the Answer Sheet S30.
Following the subtest Listening Comprehension, the subtest Written Expression may be started. After the
30 minutes available for this subtest, the invigilator collects pages 5 and 6 of the Answer Sheet S30 as
well as the test booklets and any notes made by the test takers. This concludes the Written Examination.

30
Information
Oral Examination
Each Oral Examination takes place with one test taker only and lasts approximately 15 minutes. It is
conducted by two licensed telc examiners, with one examiner taking on the role of a guest for Part 1 and
Part 3.
The Oral Examination consists of the preparation and the parts Welcoming a guest, Describing your work
and Task. The task sheets for the Oral Examination have different topics for test takers working in hotels
and test takers working in restaurants. The test taker can choose which one to prepare for and must
prepare Part 2 in advance at home in both cases. Part 1 and Part 3 of the examination are examples of
situations that may typically take place at work.
Preparation
At the examination, test takers are asked which topic for Part 2 they have already prepared and are given
the appropriate task sheet. They then have 20 minutes to prepare for the Oral Examination. Test takers
should be familiar with the standard situation required in Part 1, welcoming a guest to a hotel or restaurant,
so that they ideally have 20 minutes to prepare Part 3.
During the Oral Examination, test takers may refer to their handwritten notes made at home (only part 2)
or in the preparation room. The examination centre must provide stamped paper for the test takers’ use in
the preparation room. Notes for Part 1 and Part 3 may only be made on stamped paper. It is not permitted
to make notes on the task sheets. Test takers may take only their notes into the examination room.
Reading directly from the notes is not permitted.
The invigilator in the preparation room must ensure that test takers do not use any aids such as dictionaries,
mobile phones or any other electronic devices.
Part 1: Welcoming a guest (approx. 3 minutes)

For Part 1, the task is to welcome a guest to a hotel or restaurant, just as the test taker would do at their
workplace. The bullet points on the task sheet are merely for guidance. One examiner takes on the role of
a guest at the hotel or restaurant and will introduce an additional topic not mentioned on the test taker’s
task sheet.
Part 2: Describing your work (approx. 6 minutes)

For Part 2, the task is to describe a hotel or to explain the menu of a restaurant to the examiners using the
printed material the test taker has brought from work as well as their notes. The material can be a hotel
brochure or a menu in their own language or in the language of the country they work in. Test takers may
not read out what they have prepared. One examiner will ask some questions. The questions may also be
about aspects not mentioned in the printed material or by test taker.
Part 3: Task (approx. 6 minutes)

In the final part of the examination, the test taker’s task is to deal with either a guest’s problem or a guest’s
request for information. The test taker should prepare both tasks during the 20-minute preparation phase.
The examiner will choose one task during the examination and start the conversation in such a way
that the test taker knows which task has been chosen. The examiner will role-play the part of the guest in
the situation or of the person making an enquiry.

31
Information
What is expected of the test takers?

The task sheets for the Oral Examination have different topics for test takers working in hotels and those
working in restaurants and test takers should choose the field of work they are most familiar with. Test
takers are expected to converse with and respond to the questions or comments of the “guest” in such a
way that an authentic, industry-specific conversation develops. It is the test taker’s task to structure the
conversation in all parts and they should be able to explain why they cannot answer a particular question
if this is the case.
What do the examiners do?

Examiners ensure that time limits are adhered to and lead from one part of the examination to the next.
One of the examiners assumes the role of moderator (interlocutor), while the other examiner has the role
of observer (assessor). It is recommended that the roles of interlocutor and assessor be maintained during
each round of Oral Examination.
It is important that test takers have as natural a conversation as possible with the examiner (interlocutor)
throughout the whole examination. This should be supported by the seating arrangement. The other
examiner (assessor) should sit slightly apart from the test taker and interlocutor to avoid disturbing them
when assessing.
The interlocutor introduces both examiners to the test taker. She or he briefly explains that the Oral
Examination consists of three parts and begins with Part 1 of the Oral Examination.
When the test taker has completed the first part of the Oral Examination, Welcoming a guest, the interlocutor
moves on to the second part, Describing your work. The interlocutor then leads over to the third part, Task.
If the test taker has difficulty structuring the exchange, the examiner may help or improvise as and when
necessary, but should remember to keep to the role of guest in Part 1 and Part 3. In Part 2, the examiner
may also help or ask questions, but this help should be borne in mind when marking. Apart from specific
questions related to the hotel or menu, the examiner can pose open questions such as “What exactly do
you mean by this?”, “Could you explain this in more detail?” and repeat or take up statements made by the
test taker.
Details on the process

Every Oral Examination is different. The table on the next page is an example of the examination procedure
with sample introductions, transitions and conversation prompts. These illustrate the atmosphere during
the examination and the examiners’ tasks. In order to motivate test takers to speak and to keep the
conversation going, examiners should ask questions that are as open as possible (“What do you mean
…?”, “How was that …?”).

32
Information
Part 1: Welcoming a guest

The interlocuter introduces both examiners to the test Welcome to the Oral Examination. My name is … and this is my
taker and then asks the test taker to say who they are. colleague … The oral examination has three parts and in Parts
1 and 3, I will be taking on the role of a guest in the hotel/
restaurant. Please introduce yourself.
The interlocutor leads into Part 1 of the examination. Let’s start now with Part 1, I have just arrived at your hotel/
restaurant …
The interlocutor can also introduce an aspect or two “…”
which the test taker did not anticipate, improvising as and
when necessary. If the test taker has difficulty structuring
the exchange, the examiner may help or ask questions,
but should remember to keep to the role of a guest.
Part 2: Describing your work

The interlocutor leads into Part 2. Thank you very much. We now come to Part 2. You are working
for a hotel/restaurant. Could you describe your hotel/explain
the menu of your restaurant to me please?
If the test taker has difficulty structuring the exchange,
the examiner may help, give an appropriate prompt or ask
questions. The questions may also be about aspects not
mentioned in the test taker’s description or in the printed
material.
Part 3: Task
The interlocutor leads into Part 3 and starts the Thank you very much. We can now continue with Part 3, the
conversation in such a way that the test taker knows role-play. I am calling your hotel/restaurant …; I have a
which task she/he is expected to role play. complaint about …
If the test taker has difficulty structuring the exchange,
the examiner may help or ask questions, but should
remember to keep to the role of a guest.
End of test
The interlocutor ends the Oral Examination. Thank you very much. That’s the end of the Oral
Examination. You will receive the results in a few weeks.
Evaluation and decision

During the Oral Examination, the examiners record their assessments independently of each other on their
respective Score Sheet M10. Each part of the examination is evaluated individually according to the four
evaluation criteria for Oral Expression. The examiners have five minutes to complete their assessment
after the test taker has left the room. Both examiners first transfer their individual marks from the Score
Sheet M10 to the Answer Sheet S30. They then compare their evaluation and agree on the final marks,
which are subsequently entered on each Answer Sheet S30 as well. All marks are entered in pencil.

33
Information
Teilnehmende/r • Test Taker

Candidato • Katılımcı
A Candidato • Candidat
Кандидат • ‫ﻣﺸﺎرﻛﺔ‬/‫ﻣﺸﺎرك‬
Teilnehmende/r • Test Taker
Candidato • Katılımcı
B Candidato • Candidat
Кандидат • ‫ﻣﺸﺎرﻛﺔ‬/‫ﻣﺸﺎرك‬
Nachname • Surname • Apellido • Nom Nachname • Surname • Apellido • Nom

Cognome • Soyadı • Фамилия • ‫اﺳﻢ اﻟﻌﺎﺋﻠﺔ‬ Cognome • Soyadı • Фамилия • ‫اﺳﻢ اﻟﻌﺎﺋﻠﺔ‬
Vorname • First name • Nombre • Prénom Vorname • First name • Nombre • Prénom
Nome • Adı • Имя • ‫اﻻﺳﻢ‬ Nome • Adı • Имя • ‫اﻻﺳﻢ‬
TEIL • PART • PARTE • PARTIE TEIL • PART • PARTE • PARTIE

PARTE • BÖLÜM • ЧАСТЬ • ‫ﺟﺰء‬ PARTE • BÖLÜM • ЧАСТЬ • ‫ﺟﺰء‬
1 2 3 1 2 3
Ausdrucksfähigkeit
Expression
Expresión
1 Capacité d’expression
Capacità espressiva A B C D A B C D A B C D A B C D A B C D A B C D
Anlatım
Выразительность
‫اﻟﻘﺪرة ﻋﻠﻰ اﻟﺘﻌﺒﯿﺮ‬
Aufgabenbewältigung
Task Management
Cumplimiento de la tarea
2
Réalisation de la tâche
Padronanza del compito A B C D A B C D A B C D A B C D A B C D A B C D
Görevi yerine getirme
Умение справляться
с задачей
‫ﺗﻨﻔﯿﺬ اﻟﻤﮭﺎم اﻟﻤﻄﻠﻮﺑﺔ‬
Formale Richtigkeit
Accuracy
Corrección lingüística
Correction linguistique
3 Correttezza formale
Biçimsel doğruluk
A B C D A B C D A B C D A B C D A B C D A B C D
Формальная
правильность
‫ﺳﻼﻣﺔ اﻟﺘﻌﺒﯿﺮ‬
Aussprache / Intonation
Pronunciation / Intonation
Pronunciación / Entonación
4
Prononciation / Intonation
Pronuncia / Intonazione A B C D A B C D A B C D A B C D A B C D A B C D
Söyleyiş / Tonlama
Произношение и
интонация
‫ ﻧﺒﺮة اﻟﺼﻮت‬/‫ﻣﺨﺎرج اﻟﺤﺮوف‬
Datum • Date • Fecha • Date • Data • Tarih • Дата • ‫اﻟﺘﺎرﯾﺦ‬ Prüfende/ r • Examiner • Examinador • Examinateur • Esaminatore • Sınav yetkilisi • Экзаменатор • ‫اﻟ ُﻤﻤﺘﺤﻨﺔ‬/‫اﻟ ُﻤﻤﺘﺤﻦ‬
Prüfungszentrum • Examination centre • Centro examinador • Centre d’examen • Centro d’esame • Sınav merkezi • Экзаменационное учреждение • ‫ﻣﺮﻛﺰ اﻻﻣﺘﺤﺎن‬
telc gGmbH, Bleichstraße 1, D-60313 Frankfurt am Main M10

20200205_9994-M10-000000_HF_EAN.indd 2 05.02.2020 13:47:07

34
Information
Marking Criteria for Oral Expression

The oral examination consists of three parts. Each part is assessed separately in accordance with the same
criteria:
Criterion 1 Expression
Criterion 2 Task Management
Criterion 3 Accuracy
Criterion 4 Pronunciation and Intonation
Criterion 1 Expression
Assessment is based on the extent to which the language used (vocabulary and functional exponents) is
appropriate to the task and the role relationship between the two candidates.
Points
Expression is
Part 1 Part 2 and 3
A appropriate in all respects. 4 8

B appropriate in most respects. 3 6
C mostly inappropriate. 1 2
D completely inappropriate. 0 0
Criterion 2 Task Management

Assessment is based on
• the degree of active participation in the discourse;
• the use of strategies (discourse strategies and, where necessary, compensation strategies);
• fluency.
Points
Task Management is
Part 1 Part 2 and 3
A appropriate in all respects. 4 8

B appropriate in most respects. 3 6
C mostly inappropriate. 1 2
D completely inappropriate. 0 0
Assessment is made on the process of task management, not on the end product.

35
Information
Criterion 3 Accuracy
Assessment is based on syntax and morphology.
Points
The test taker makes
Part 1 Part 2 and 3
A no or only occasional errors. 4 8

B a number of errors without impairing communication. 3 6
C errors that considerably impair communication. 1 2
D so many errors that communication is (almost) impossible. 0 0
Criterion 4 Pronunciation and Intonation

Assessment is based on pronunciation and intonation.
Points
Divergences from standard pronunciation and intonation
Part 1 Part 2 and 3
A do not impede comprehension. 3 6

B may occasionally impede comprehension and require 2 4
extra concentration on the part of the listener.
C considerably impede comprehension. 1 2
D make comprehension (almost) impossible. 0 0
telc examiners
Examiners evaluating the oral performance of test takers have a valid examiner licence for English
B1-B2. This is obtained by successful participation in telc examiner training. Prerequisites for participa-
tion are teaching experience in English as a foreign language and knowledge of the competence levels
and the communicative approach of the Common European Framework of Reference for Languages. telc
examiner licences are valid for three years and can be renewed for a further three years by successfully
completing an examiner refresher course.
How is the oral assessment done?

During the Oral Examination, both examiners use the Score Sheet M10 to assess test takers’ perfor-
mances individually. After the test takers have left the room, the examiners compare their assessments
and agree on final marks. The individual and the agreed marks are then entered onto page four of the
Answer Sheet S30.
Calculation of the score for Oral Expression

Test takers can be awarded a maximum of 15 points for the first part – Getting to know each other –, a
maximum of 30 points in the second part – Talking about a topic – and a maximum of 30 points in the
third part – Planning something together –, resulting in an overall maximum of 75 points. This corresponds
to 25% of the maximum total of 300 points for the whole examination.

36
Information
Marking Criteria for Written Expression

Content
A B C D*
All four guiding points Three guiding points Two guiding points have Only one or no guiding
Task Management
have been covered have been covered been covered appropriately point has been covered
Criterion I:
appropriately as regards appropriately as regards as regards content. appropriately as regards

content. content. content.
* In cases where the test taker’s text has no or hardly any connection to the given topic, all criteria must be marked with a D.
In that case, on the Answer Sheet S30, “Wrong topic” must be marked as “yes”.
If only the situation has been misunderstood, or only one or no guiding point has been covered appropriately as regards
content, Criterion I is marked with a D but the test taker’s language (Criteria II and III) is assessed in the usual manner.
Language
A B C D
B1 B1 A2 A1 or below
competently covered comprehensibly covered
The test …at upper target level. …at lower/middle target … below target level. … two levels or more below
taker’s
text is level. target level.
…
Can perform and respond Can perform and respond Can perform and respond Can establish basic social
to a wide range of language to a sufficient range of to basic language func- contact by using the
functions, using their most language functions, using tions, such as information simplest everyday polite
common exponents. their most common exchange and requests. forms of greetings and
Has a sufficient range of exponents. Has a repertoire of basic farewells. Has a very basic
language to get by. Has Has enough language to language which enables range of simple expres-
Communicative Design
sufficient vocabulary to get by. Has sufficient him/her to deal with sions about personal
explain in writing the main vocabulary to write - some- everyday situations with details and needs of a
Criterion II:
points in an idea with times with the help of some predictable content. Has concrete type. Has a basic
reasonable precision and to circumlocutions - about sufficient vocabulary to vocabulary repertoire of
express one’s own familiar topics. Major errors conduct routine, everyday isolated words and phrases
thoughts. Errors still occur still occur when expressing transactions involving related to particular,
when expressing more more complex thoughts. familiar situations. Can use concrete situations.
complex thoughts. Can link a series of the most frequently Can link words or groups of
Can link a series of shorter, discrete simple occurring connectors words with very basic
isolated elements into a elements into a con- (“and”, “but”, “because”) to linear connectors like
connected, linear sequence nected, linear sequence of link simple sentences and “and” or “then”.
of points. points. groups of words.
Generally shows good Shows sufficient control of Uses some simple Shows only limited control
control of grammatical grammatical structures structures correctly, but still of a few simple gramma-
structures though with first though with noticeable first makes systematic basic tical structures and
language influence. language influence. mistakes – for example sentence patterns in a
Isolated systematic Systematic errors occur, tends to mix up tenses or to learnt repertoire. Can copy
Criterion III:
Accuracy
errors occur, but it is clear but it is predominantly clear forget to mark agreement. familiar words and short
what he/she is trying to what he/she is trying to Spelling is often phonetic. phrases.
express. express. Nevertheless it is usually The text can only be
Spelling, punctuation and Spelling, punctuation and clear what he/she is trying understood to some
layout are accurate enough layout are accurate enough to say. degree.
so that the text is generally so that the text is generally
intelligible throughout. intelligible.

37
Information
Criterion I: Task Management

The task is to write a personal or semi-formal email. Learners can formulate descriptions referring to
everyday (business) life and their own personal interests and can express their own point of view. The
task management is appropriate to level B1 in terms of both content and expression.
A guiding point is awarded

• if it can be understood and refers to the task given. For example, the suggestion to do something
together can be accepted, turned down or responded to with an alternative suggestion.
• even if it is covered only within one (short) sentence.
• even if it is addressed in combination with a second guiding point in one sentence only.
• if only one aspect is dealt with correctly, even though the guiding point is formulated in the plural or
mentions more than one aspect.
In case the text does not relate to the task given or hardly relates to it, this is considered “Wrong topic”
and all criteria are marked D. If the text deals with the topic provided but addresses the situation in the
wrong way, only criterion I is marked D.
Example:
The task is to accept an invitation from one’s teacher.
Wrong topic: The test taker writes an excuse to the teacher.
Situation addressed in the wrong way: The test taker writes an invitation to the teacher.
Criterion II: Communicative Design

This criterion concerns the range of expression, text structure and text logic. The focus of marking is on
cohesion and coherence (logical sequencing, linking devices, register, range, etc.). Discourse markers
which help to establish logical linking and the construction of a meaningful, coherent and logical text are
rated positively.
The task is to write a personal or semi-formal email. Features typical of a letter (such as the addresses of
sender and recipient and the date) are not required.
“A” is not awarded

• if the typical elements of a personal or semi-formal email are missing.
• if the register is used incorrectly or inconsistently.
• if the guiding points are not linked.
• if the sentences begin monotonously in more or less the same fashion with “I” or “We”.
“C” or “D” is awarded

• if a wrong register leads to confusing or conflicting passages despite the fact that salutation and
closing formulae may have been used correctly.
• if linking of sentences is missing or faulty.
Criterion III: Accuracy

All varieties of standard English are accepted. As long as errors do not disturb understanding, A or B
can be given, depending on the length of text and the number of errors. If Criterion III is marked with D,
Criterion I and II can still be marked with C, B, or A.

38
Information
telc raters
Raters evaluating the written performance of test takers have a valid rater licence for English A1-A2-B1-B2.
This is obtained by successful participation in telc rater training. Prerequisites for participation are teaching
experience in English as a foreign language and knowledge of the competence levels and the communicative
approach of the Common European Framework of Reference for Languages. telc rater licences are valid
for three years and can be renewed for a further three years by successfully completing a rater refresher
course.
All raters have substantial experience with telc tests. They have been trained in the test format and regularly
participate in calibration workshops. This ensures that they consistently rate according to the marking
criteria.
How is the rating done?

Each test taker’s text is assessed by two raters with telc licences. The second rating can either confirm
the first rating or, if necessary, modify it. If the two assessments differ, then the second one determines
the final mark. The quality of these assessments is verified by random checks carried out by employees at
the telc headquarters. The telc rating is the final rating.
Calculation of the score for Written Expression

The test taker’s score for the subtest Written Expression is the sum of the points awarded for the three
criteria. During the scoring process at the telc headquarters, the score is multiplied by three, which means
that a test taker can achieve a maximum of 45 points in the subtest. This corresponds to 15 % of the highest
possible total of 300 points for the whole examination.
Criteria A B C D
I Content 5 3 1 0
II Communicative design 5 3 1 0
III Accuracy 5 3 1 0

39
Information
Points and Grades

Subtest Item Points Points Weighting
max.
Part 1 1–5 25
Part 2 6–10 25 75 25 %
Part 3 11–20 25
2 Language Elements
Written Examination
Part 1 21–30 15
30 10 %
Part 2 31–40 15
Part 1 41–45 25
Part 2 46–55 25 75 25 %
Part 3 56–60 25
4 Written Expression
Email 45 15 %
Sub-Total of the Written Examination 225 75 %
5 Oral Expression
Oral Examination
Part 1 Welcoming a guest 15
Part 2 Describing your work 30 75 25 %

Part 3 Task 30
Sub-Total of the Oral Examination 75 25 %
Sub-Total of the Written Examination 225 75 %
Sub-Total of the Oral Examination 75 25 %
Total Points 300 100 %

40
Information
Where and how are the tests evaluated?

The test results are scored electronically at telc headquarters. Each Answer Sheet S30 is scanned and
compared with the correct answer key stored in the database. The test result – broken down by skill – is
determined for each test taker. A certificate is issued on this basis, if a pass has been achieved. Test takers
who have not achieved a pass will receive a results sheet. In addition, the data obtained through the
electronic evaluation of all test results serves to continuously evaluate and improve test quality.
Who receives a certificate?

In order to pass the examination, test takers must achieve 60 % of the maximum possible number of points
in both the Written and Oral Examinations. This corresponds to 135 points in the Written Examination and
45 points in the Oral Examination.
Grades
If test takers have obtained the pass mark in both sections, they can calculate the overall result by adding
the two sections. The final grade is calculated as follows:
270–300 Points Very good

240–269.5 Points Good
210–239.5 Points Satisfactory
180–209.5 Points Pass
0–179.5 Points Fail
Repeating the test

If a test taker has failed one of the two parts of the examination (the Written or Oral Examination), she or
he may retake this part within the calendar year in which the examination took place, or in the following
calendar year. In principle, the overall examination can be repeated as often as desired.

41
Information
Answer Key
Reading Language Listening
Comprehension Elements Comprehension
1 c 21 c 41 +
2 d 22 c 42 +
3 f 23 a 43 –
4 j 24 b 44 –
5 g 25 a 45 +
26 c
6 a 27 c 46 +
7 c 28 b 47 +
8 a 29 b 48 –
9 b 30 a 49 –
10 b 50 –
31 e 51 +
11 g 32 f 52 –
12 c 33 n 53 +
13 h 34 h 54 –
14 i 35 g 55 +
15 x 36 a
16 e 37 k 56 –
17 j 38 c 57 +
18 d 39 d 58 –
19 a 40 o 59 –
20 l 60 +

42
Information
Tr a n s c r i p t s o f t h e L i s t e n i n g
Comprehension texts
Part 1 Interviewer No, with the chain growing as it is, it would be
impossible for one of you to be in one of the hotels all the
41 time. How many hotels do you actually have at the moment?
Reception: When will you be checking out, sir?
Guest: Nine-thirty in the morning. On the nineteenth. And Caroline At present there are three up and running with
could you please send my bill to the company. two more almost completed and two in the planning stage.
The whole process takes a long time but we are hoping to
42 have all seven fully functioning fairly soon. We are becoming
Reception: What time will you be arriving, sir? better known all the time and are not quite sure if we like
Guest: I’m not sure. I’m coming on flight JAL 276. being so famous!
43 Interviewer That’s hard to imagine. Most people would re-

Reception: I’m afraid Mr. Schneider isn’t in the hotel. Can I ally go for the idea and it means good business too. What
take a message? was your intention when you started out with the Orchard
Grodzyski: Yes, my name’s Grodzyski. Croft hotels?
Reception: Could you spell that, please?
Grodzyski: G-R-O-D-Z-Y-S-K-I Caroline Well, we never planned to have a chain of hotels.
Our first plan was to have one exclusive, what we called
44 boutique hotel with rooms designed individually. It’s
Waiter: Would you like an aperitif before dinner, sir? something we first saw in Germany. No two rooms are the
Guest: Yes, I’ll have a whisky and my wife would like a to- same.
mato juice.
Interviewer No two rooms in any hotel?
45
Guest: The tap in my room is dripping. Can someone fix it, Caroline That’s right, Dave. Each room is different from
please? each other room and with a total of now over 200 rooms in
all the hotels I mentioned earlier, that’s not easy.
Reception: Yes, of course, sir.
Interviewer So does that mean you plan and design each
Part 2 room yourself?
Interviewer Good evening and welcome to this evening’s
edition of The Hotelier. I’m Dave Barker and in this Caroline Yes, that’s how we’ve worked up to now. I’m
programme we talk to successful hotel owners and responsible for the design of the hotels and the rooms and
managers and try to find out what makes their hotels so Paul is responsible for marketing and finance and such
successful. Here with us this evening we have Caroline things. We’re a good team.
Fowler, the brains behind the highly successful Orchard
Interviewer Are you still just a two-person team?
Croft hotels. Or should I say, half the brains as Caroline is
only one half of the management team. The other half is her
Caroline Well, yes and no. We own the business but the
husband Paul who can’t be with us this evening for perhaps
running is shared between us and two other directors. But
obvious reasons. Hello, Caroline.
the four of us have made all the decisions up to now. In fact,
all the design decisions are made by me. But we will have
Caroline Hello, Dave. to get more designers in soon. I’m really beginning to run
out of ideas.
Interviewer Now, first of all, why can’t Paul be with us this
evening? Interviewer It must be expensive making each room
different. How do you manage?
Caroline Well, Dave, somebody has to make sure that the
business keeps going. Actually, this evening we have a very Caroline Yes, it is expensive, but then we are not a cheap
important event in our main hotel in Kensington and we felt chain. Our rooms have to look as though they belong to each
that one of us should be there to welcome the guests. other even though they are different. Our guests are pre-
Otherwise of course, we can’t be in every hotel all the time pared to pay a high price for the enjoyment of staying in a
and our staff manage very well on their own. good room in a good location.

43
Information
Interviewer Yes, that’s my next question. Location is very 58

important, isn’t it? A guest approaches you at reception.
Caroline Yes, indeed it is, Dave. We started off with a I wonder if you could find out if anyone rang up asking for me?
central location in London. People passing by noticed us The name’s Williams.
and came in to inquire. But then we found that not everyone
wanted to be in the centre of a city. People were asking us 59
where our other hotels were. We only had one then! So we You work at a café. A guest has a question before ordering.
now have hotels in the country as well.
Look, I’ve only got pounds and dollars on me. I didn’t have time
Interviewer What do guests pay for a room? to change them at the airport.
Can I pay with one or the other? Or must I change them first?
Caroline Well, it varies of course, depending on hotel, size
of room and location, but the average price is around £230. 60
Someone calls the restaurant you work at.
Interviewer And what does that include?
I see that there’s a show on at your place during dinner on
Saturday. Is it alright to bring children along, I mean, can they
Caroline Well, all the hotels also have a café where we also
come?
serve breakfast which is included in the price of the room.
The café is open during the day to non-guests and attracts
quite a lot of custom which often means more guests in the
long run.
Interviewer Any plans to open up in Europe or America?
Caroline It’s certainly appealing and I would quite like the

idea, but I don’t think we could manage at the moment. Also,
Paul isn’t very keen on it. We don’t want to become too big
and want to remain personal.
Interviewer One final question, Caroline. The name of your

chain. It doesn’t sound very artistic, more country-like really.
Caroline Yes, actually, it’s the name of the house I grew up

in. I thought of it but of course Paul agreed. A guest should
feel at home in a good hotel straightaway. My parents were
very artistic and our home was beautiful.
Interviewer Well, Caroline, thank you very much for being

with us and I hope you continue to be as successful as you
have been up to now.
Caroline Thank you, Dave.
Part 3
56
You are on duty at reception when a visitor comes up to
you.
Could you check if Mr. Brown’s key is there? Room 516.

I’m due to see him at 3.
57
You belong to the events management team for your hotel.
Look, we’ve got a conference for thirty people booked with

you for next month, but the room you’re giving us seems a
bit small. Haven’t you got something better?

Common European Framework of Reference:
Listening, Reading, Speaking, Writing
C1 C2
Listening: I can understand extended speech. Listening: I can understand specialised lectures
I can understand television programmes and films or presentations employing a high degree of
without too much effort. colloquialism, regional usage or unfamiliar
terminology.
Reading: I can understand long, complex factual
and literary texts and appreciate distinctions of Reading: I can understand abstract or specialised
style. I can understand specialised articles and texts structured in a complex way, such as
longer technical instructions. handbooks, academic articles or works of literature.
Speaking: I can express myself fluently and Speaking: I can give a talk in clear, smoothly-
spontaneously and with precision. I can present flowing speech on a complex subject and can deal
detailed descriptions of complex subjects, with expressing implications and allusions.
rounding off with an appropriate conclusion.
Writing: I can summarise information from different
Writing: I can write about complex subjects sources, reconstructing arguments and accounts in
in letters, essays or reports. I can select the a coherent presentation of the overall result.
appropriate style for these.
B1 B2
Listening: I can understand the main points of Listening: I can understand extended speech
speech on matters of work, school, leisure, etc. and lectures and most TV and current affairs
I can understand radio or TV programmes if programmes and films.
people speak clearly.
Reading: I can read articles and reports in
Reading: I can understand everyday texts on which the writers adopt particular attitudes or
personal or work matters. I can understand viewpoints. I can understand contemporary
descriptions of events and wishes in personal literary prose.
letters.
Speaking: I can interact with native speakers
Speaking: I can take part in conversations on and take an active part in discussions.
family, hobby, work, travel and current events.
Writing: I can pass on information in reports and
Writing: I can write simple texts on familiar essays giving reasons for or against a point of view.
topics. I can write personal letters describing my
experiences and impressions.
A1 A2
Listening: I can understand familiar words and Listening: I can understand very basic information.
very basic phrases when people speak slowly and I can understand the main point in short, clear,
clearly. simple messages and announcements.
Reading: I can understand familiar names, Reading: I can find specific information in simple
words and very simple sentences, for example texts (advertisements, menus and timetables) and
on notices and posters and in catalogues. can understand simple personal letters.
Speaking: I can interact in a simple way. Speaking: I can communicate about simple,
I can use simple sentences to describe where routine tasks. I can use a series of sentences to
I live and people I know. describe my private life and my job.
Writing: I can write a short, simple postcard, Writing: I can write short, simple notes and
for example sending holiday greetings. messages. I can write a very simple personal
letter, for example thanking someone for
something.
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Examination Preparation
MOCK EXAMINATION 1
ENGLISH B1 HOTEL AND RESTAURANT
telc English B1 Hotel and Restaurant is a work-oriented standardised

examination for test takers working in the hospitality industry or preparing
to do so. It is designed for learners who wish to demonstrate that they have
attained a level of proficiency which will enable them to take an active part in
their specific field of work in an English-speaking environment.
The telc English B1 Hotel and Restaurant Mock Examination includes

general information about the examination procedures and test format and
can be used for practice purposes in preparation for the telc English B1
Hotel and Restaurant examination. More detailed information can be found in
the telc English B1 Hotel and Restaurant Handbook.
5130-B00-010301
www.telc-english.net

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MOCK EXAMINATION 1

ENGLISH HOTEL AND RESTAURANT

Published by telc gGmbH, Frankfurt am Main, Germany

telc gGmbH is a not-for-profit educational institution based in Germany. As an internationally oriented

The Structure of the Examination

Part 1 Reading for Gist 5 matching items

Part 1 Grammar 10 multiple-choice items

Part 1 Listening for Gist 5 true/false items approx.

Part 1 Welcoming a guest Examination with one test

Reading Comprehension Part 1

headline only once.

b CHILDREN’S PARTY SERVICE

c Complete Range of Services

f Facilities and Hardware for Meetings

g PARKING AND MORE

j What to Do for Entertainment

English B1 Hotel and Restaurant – Mock Examination 1

English B1 Hotel and Restaurant – Mock Examination 1

Reading Comprehension Part 2

Mark your answers for items 6–10 on the answer sheet.

Hard Work Ahead for Restaurateurs

English B1 Hotel and Restaurant – Mock Examination 1

a better than in the autumn before.

7 In one restaurant in London, Sartorial,

a bills for wine are lower than usual.

8 Most restaurants have to

a fire staff when business is slow.

9 One thing which is difficult for successful restaurant owners is

a customers cancelling bookings.

10 Dick Stone’s restaurant

a does not yet have many regular customers.

English B1 Hotel and Restaurant – Mock Examination 1

Reading Comprehension Part 3

11 A friend wants to spend a holiday learning to handle a small boat.

16 You want to do catering training in England.

English B1 Hotel and Restaurant – Mock Examination 1

c d THE CHEQUERS INN

e Are you considering a career in food and

g h Pendower Beach House Hotel

i ASSISTANT BAR/RESTAURANT MANAGER

English B1 Hotel and Restaurant – Mock Examination 1

Language Elements Part 1

21 a am spending 23 a all 25 a accept

English B1 Hotel and Restaurant – Mock Examination 1

Language Elements Part 2

a AMENITIES f CONNECTING k PLEASED

English B1 Hotel and Restaurant – Mock Examination 1

Listening Comprehension Part 1

41 The guest’s employer will pay the hotel.

42 The guest doesn’t know when he will get to the hotel.

43 The receptionist spells out the caller’s name.

44 Both guests want alcoholic drinks.

45 There is something wrong with the tap in the guest’s room.

English B1 Hotel and Restaurant – Mock Examination 1

Listening Comprehension Part 2

Now you will have one minute to read the statements.

46 Caroline and Paul Fowler are a husband and wife team.

47 There will be seven hotels in the chain in the near future.

48 The Fowlers always wanted a chain of hotels.

16 You want to do catering training in England.