Mock Examination 1: English Business

MOCK EXAMINATION 1
ENGLISH BUSINESS
Examination Preparation
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www.telc-english.net
MOCK EXAMINATION 1
ENGLISH BUSINESS
B1
All parts of this publication are protected by copyright law.
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by
any means, electronic, photocopying, recording or otherwise, without prior permission of the publisher. All
violations will be prosecuted.
Published by telc gGmbH, Frankfurt am Main, Germany

All rights reserved
First Edition 2003
Sixth Edition 2013
© 2014 by telc gGmbH, Frankfurt am Main
Printed in Germany
ISBN: Test Booklet 978-3-86375-045-9
Audio CD 978-3-86375-044-2
Order Number: Test Booklet 5163-B00-010101
Audio CD 5163-CD0-010101
3
To t h e r e a d e r s o f t h i s b o o k l e t ,
telc – language tests are the right choice for you
• if you would like to have a recognised appraisal of your language proficiency, or
• if you are an instructor who would like to prepare your students for a new challenge.
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schul-Verband e. V.). It is part of a long tradition of formal and organisational promotion of multilingualism
in Europe. Our specific contribution began in 1968 with the VHS Certificate in English (Volkshochschul-
Zertifikat Englisch), the first standardised foreign language test in the history of the Federal Republic
of Germany. Since then telc gGmbH has greatly influenced standardised language test development in
Europe. Today telc offers about 60 general and work-oriented language tests in ten languages, all based
on the levels of the Common European Framework of Reference for Languages (CEFR). Our examinations
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Jürgen Keicher
Managing Director, telc gGmbH
4
Contents
Te s t F o r m a t ______________________________________________________________________________ 5
Te s t
Reading Comprehension___________________________________________________________________ 6
Language Elements__________________________________________________________________________ 12
Listening Comprehension________________________________________________________________ 14
Writing__________________________________________________________________________________________________ 17
Oral Examination_______________________________________________________________________________ 18
Answer Sheet S30____________________________________________________________________________23
Information
Marking Criteria “Writing”________________________________________________________________29
Marking Criteria “Oral Examination”______________________________________________ 31
Points and Grades_____________________________________________________________________________33
What are the procedures of the examination?____________________________35
Score Sheet M10_______________________________________________________________________________ 37
Answer Key_________________________________________________________________________________________38
Audio Script________________________________________________________________________________________39
© telc gGmbH, Frankfurt a. M., telc Eng B1 Business, 2014

5
Information
Te s t F o r m a t
Sub-Test Aim Type of Test Marks Time
1 Reading Comprehension
1 Reading for Gist 5 matching items 25

2 Reading for Detail 5 multiple-choice items 25
3 Selective Reading 10 matching items 25
2 Language Elements 90
minutes
Written Examination
1 Part 1 10 multiple-choice items 15

2 Part 2 10 matching items 15
3 Listening Comprehension
max.
1 Listening for Gist 5 true/false items 25 30
2 Listening for Detaile 10 true/false items 25 minutes
3 Selective Listening 5 true/false items 25
4 Letter Writing
1 Content 15* 30
minutes
2 Communicative Design 4 guiding points 15*
3 Language 15*
20
Preparation Time
minutes
5 Oral Examination
Oral Examination
Part 1: Social Contacts examination with two approx.

15
Part 2: Topic-Based Conversation candidates, in exceptional 75**

minutes
Part 3: Task cases with one candidate
* cf. marking criteria

** cf. marking criteria
English B1 Business – Mock Examination 1

6
9 0 Minu tes Reading Comprehension / L anguage Element s
Reading Comprehension, Part 1

Read the five texts, items 1–5. Then read the headlines a–j.
Reading Comprehension
Decide which headline a–j goes best with which text.

Mark your answers on the answer sheet.
a Dutch Price Increases Cause Higher Inflation in Euro Countries
b High Unemployment Among Foreign Workers
c House Sales Market Falls Sharply
d Inflation figures may produce a change in interest rates
e LEADING SOFTWARE COMPANY LOSES VALUE
f New report corrects house sales statistics
g SERVICE INDUSTRIES NEED MORE PERSONNEL
h SHARE PRICES HIGHER THAN EXPECTED
i Workers receive share of company earnings

j Workers to receive wages by check

7
Shares of Oracle, the world’s No. 2 Citing the poor economy as the main
software company, fell 20% on Friday reason, Oracle said it expected profits
in heavy trading, after the company of 10 cents per share instead of 12
surprised Wall Street by saying it would cents as banks had expected.
miss expectations in the first quarter.
3
2
On Wednesday the National Association of

The Ford Motor Company handed out Realtors increased their existing home
$733 million on Wednesday in 2000 sales data sharply, offering a sign that the
profit-sharing checks to more than housing market remains strong, after an
103,000 workers, the second highest in earlier report showed surprising weakness.
the program’s 18-year history. The checks The group said sales of previously owned
went to the automaker’s 79,000 U.S. homes rose 3.8% in January to 5.13 million
hourly workers and about 24,000 workers over the last twelve months. A little over a
at Visteon, the auto parts maker. week ago, the Association had said sales
had fallen 6.6% in the month to a yearly rate
of 4.65 million.
The average annual inflation rate in the dozen European Union nations
that have the euro as a common currency fell to 2.4% in January from
December’s 2.6%, even though Dutch consumer prices rose, the EU
statistics office said Wednesday. The news should make it easier for the
European Central Bank to decide this week whether to raise interest
rates. Officials said the January figures confirm inflation in the euro zone
is beginning to fall, thanks to a drop in oil prices and a strengthening
euro.
A Missouri town wants to import waitresses and housekeepers. Cedar

Shore Hotel has asked the U.S. Department of Labor for permission to
hire 20 foreign workers. Hotel manager Ben Buchanan said he hopes the
new people can start by May 1. The area’s unemployment rate for service
industry jobs is much lower than the overall jobless rate of 2.2% .

8

Read the following text, then choose the answers to questions 6–10 and mark your answer – a, b, or c –
on the Answer Sheet.
FastJet takes off

FastJet, the best-financed new airline since the pilot offered his cell phone to any
deregulation, looks like a success a year passengers who needed to make calls.
after its launch. Founder David Neeleman That kind of service, he says, is as much a
says the airline is profitable, and there’s even key to FastJet’s survival as its financial
speculation about how soon it will make an backing. FastJet started out with $130
initial public offering. million when it took to the air a year ago. By
For start-up airlines, survival it self is an August, six months after its first flight,
achievement. Legend Airlines was launched FastJet was making a profit. By the year’s
about the same time as FastJet, but it fourth quarter, it had flown 1.14 million
stopped flying in December after investors passengers.
refused to continue subsidising its losses. FastJet also has adopted Southwest Airline’s
National Airlines, started at about the same relaxed work atmosphere to motivate
time, is flying but in bankruptcy reorganisation. workers, as well as its devotion to keeping
Pro Air was grounded by the Federal Aviation costs low. Like Southwest, FastJet relies
Administration last year and is try ing to heavily on technology. FastJet sells about
resume flights. 40% of its tickets on the Internet, and all
Not only is FastJet in the black, its executives FastJet reservations are taken by employees
say, but the airline is teaching bigger who work from their homes on laptops. Like
competitors les sons in customer service. Southwest, FastJet has only one type of
FastJet “has managed to go so far beyond plane, but where Southwest uses only
the low expectations passengers have these Boeing 737s, FastJet uses Airbus A320s. It
days that they are creating a loyal following,” gets as much as 14 hours a day flying out of
says Stuart Klaskin of Klaskin Aviation the Airbuses, while Southwest gets up to
Consulting in Florida. about 12 hours, Neeleman says.
Once, when a FastJet flight arrived in Fort FastJet has also put its own twist on the
Lauderdale 3 hours late, airline President Southwest strategy of favoring lower-cost
Dave Barger stood at the plane’s doorway, alternative airports. FastJet’s hub is New
“apologising and shaking hands with every York’s John F. Kennedy International airport
passenger and giving each one his card,” in the heart of the nation’s largest city. JFK
Klaskin says. “It just wows the passengers. is hardly an out-of-the-way airport, but it is
The employees see this, and they adopt it” not heavily used much of the day. Other than
he says. a peak period from 3 p.m. to 8 p.m., when
Klaskin, who has no professional relationship federal landing limits are in effect, it’s an
with FastJet, also says that on a FastJet underused airport.
plane that was delayed recently in New York,

9
Answer the following questions from the information given in the text.
6 Of the four airlines, FastJet, Legend Airlines, National Airlines, ProAir,
a one is still in operation.

b two are still in operation.
c three are still in operation.
7 The FastJet President
a often goes to the airport to meet the FastJet passengers.

b sometimes flies the planes himself.
c spoke to passengers personally when the plane arrived very late.
8 FastJet started to earn its first profits after
a 3 months.
b half a year.
c one year.
9 The difference between Southwest Airlines and FastJet is that
a FastJet planes are in the air longer.

b FastJet takes flight bookings on the internet.
c Southwest Airlines has a lot of different planes.
10 FastJet uses John F. Kennedy International Airport in New York because the airport
a has opportunities for new flight connections in the morning and evening.
b is a long way from the city centre.
c is one of the busiest airports in the United States.

10
9 0 Minu ten L esever s tehen und Sprachbaus teine

Read questions 11–20 and then read the texts a–l. In which of the texts can you find what you are looking
for? For each of the items 11–20, decide which text goes with the situation described. Each text can only
be used once. Mark your answers on the answer sheet. In one or two cases, there may be no text for the
situation. Then mark x.
Leseverstehen
11 You are looking for a hotel offering low weekend prices.
12 You are looking for a hotel with high price reductions in March.
13 You are looking for a flight connection from Denver to New York.
14 You are looking for an airline that is going to offer seats with extra space.
15 You are looking for an airline that offers cheaper flights to customers buying on the internet.
16 You have heard of a hotel company that is offering price reductions for on-line reservations.
17 You have heard that there is an airport where certain airlines offer free treatment
to help passengers relax.
18 You have to travel from Phoenix to Miami in the middle of March.
19 You hate waiting on the phone when trying to find out the cost of hiring a car and
would prefer a company where you do not have to wait.
20 You want to travel from Miami to Europe on a weekend in April. © telc gGmbH, Frankfurt a. M., telc Eng B1 Business, 2014

11
9 0 Minu ten L esever s tehen und Sprachbaus teine
a b c
America West has 10% Best Inns & Suites cuts 10% Delta Airlines offers
off internet fares between off room rates when booked U.S. customers up to 5
10 destinations in Mexico
and any America West city through April 30 at www. % discounts to select
on www.americawest.com. bestinn.com to $39 to $49. destinations for
Purchase round-trip tickets tickets purchased only at
for travel Feb. 26-April 8,
www.delta.com by today
Leseverstehen
Phoenix-Guadalajara, $439.
for travel through Sept. 30.
d e f
Delta Shuttle Hilton cut 20% to 40% off room JetBlue Airways will begin
and rates until April 1 at more than 50 daily non-stop flights
Headhunter.jet participating Hilton International between New York and
will give shoulder massages free of both Denver and Seattle in
and Conrad International hotels
charge weekdays through March
in 37 cities, with no minimum or May. Fares as low as $198
15 for Delta Shuttle customers in
Terminal A at Boston Logan. maximum stay requirement. round trip are available until
Hours 7-10:30 a.m. Members of its honors program March 30 and are good
and 3:30-6 p.m. for travel through June 14.
automatically earn double points
Regular one-way fares are
for qualifying stays.
$129 to $249, with some
restrictions.
g h i
Select American and American Southwest extended sales

Lauda Air offers special Eagle flights from Florida fares to and from Phoenix
fares to Europe from Miami. are on sale at www.aa.com for as low as $99 each way.
Purchase tickets by March 15
through March 12. Buy seven Purchase tickets seven days
for travel only on Wednesday,
March 28-May 30, call 800- days in advance for travel in advance by March 15 for
588-8399. Sample round- March 13-April 11 on Fri., travel through May 23. For
trip fares: Miami-Munich or Sat., Sun. Sample round-trip lowest fares, travel off-peak
Miami-Vienna $329. fare: Miami – Los Angeles, days and hours. Buy online or
$299; Miami – Paris, $340. call 800-435-9792.
j k l
United Airlines has You can now earn

Thrifty Car Rental
converted 450 jets in its 1000 extra points

now offers speech U.S. fleet to Economy Plus when renting an
recognition so that seating, taking out one AVIS vehicle.
row of seats and giving Reserve on-line
callers can check extra leg room in some at www-avis.com
rates without rows. American Airlines or call 800-831-
having to wait for will have half of its 609-
8000. Mention
jet U.S. fleet converted to
an agent. give each row more leg
offer number
Call 800-847-4389 room by early June.
A204000.

12
Language Elements, Part 1

Read the following text and decide which word or phrase a, b, or c is missing in items 21–30.
39 Platton Terrace Glasgow, G79 9QQ

Box No. 31158
12 August ______
PLEASE TREAT IN STRICT CONFIDENCE
Dear Sirs
In answer to your advertisement in 21 issue of the Glasgow Herald, I give below
the 22 you requested.
1)I am at present 23 with Plowden & Monck Limited, of London. I have been with
them for three years as their representative covering the areas you mention in your
advertisement. My only reason for wishing to make a change is that I would like to improve
my 24 . Prior to my present work, I learned the business with Atkinson Limited
and 25 with them for seven years, during the last three of which I was Sales
Representative in the Midlands.
2) Age: 36.
3) I am 26 a position with a salary of £22,000 per annum, but 27 it is
your wish to pay on a salary plus commission basis, I should be pleased to discuss the matter
with you.
4) Finally I would like to point out that I am particularly interested 28 the fiction
market and have considerable 29 of it. I know the buyers well in the areas I have
covered, and I find that 30 a Scotsman is a great advantage in the North.
I hope that I may be granted an interview.
Yours faithfully
John Smith
21 a today 24 a position 27 a if 30 a be
b today’s b work b when b being

c todays c workplace c whether c to being
22 a data 25 a have been 28 a about

b dates b was b for
c details c was being c in
23 a employed 26 a looking 29 a experience

b employee b looking for b experienced
c employing c looking forward c experiences

13
Language Elements, Part 2

Read the following text and decide which word or phrase a–o is missing in items 31–40.
ELLIOT & ELLIOT

12-16 Mersham Street
Crewe, Cheshire, CW1 2LB
15 August
Private & Confidential
J & A Cartwright & Co.

12 East Kent Avenue
Leeds
LS 14 3QG
Dear Sir,
Two days ago we received an offer for computer desks at the price of £700 per unit
from your 31 who promised to guarantee this offer for forty-eight hours.
We 32 a copy of our letter to our 33 , Messrs Benjamin Powell &
Ranklin Ltd, Tenby Road, Liverpool. You are, of course, welcome to contact them for
34 . We hold their Order Number 3501 for the 35 in question.
When we approached your representative well 36 the forty-eight hours,
however, we were informed that the desks had been sold to another shop at £50 more
than was quoted to us. We are sure you will understand that this has put us in an
extremely awkward 37 with our customer.
We would ask whether you can 38 us with other computer desks of a similar
specification at as early a 39 as possible. We 40 having had to
write to you direct but you will understand there was no other course open to us.
Yours faithfully,
a AGENT d DATE g ENCLOSE j POSITION m SEND

b CONFIRMATION e DELIVER h ENQUIRY k REGRET n SUPPLY
c CUSTOMER f DETAIL i GOODS l TERM o WITHIN

14
approx . 3 0 Minutes L is tening Comprehension
Listening Comprehension, Part 1

You are going to hear five people. You will hear each person only once. First read items 41–45.
Listening Comprehension
After you have listened to each person, decide if the statement for each of the items 41–45 is true (+) or
not true (–). Mark your answer on the answer sheet.
Now you will have half a minute to read the five statements.
41 The first speaker thinks that modern technology means managers work less.
42 The second speaker says he no longer works as hard as before.
43 The third speaker thinks a manager’s job has become less attractive.
44 The fourth speaker thinks that companies often try to make things better.
45 The fifth speaker thinks it is necessary to change the system before individual managers can
change their situation.

15
approx . 3 0 Minut es L is tening Comprehension

You are going to hear a radio programme. You will hear the programme twice. First read items 46–55.
After you have listened to the programme, decide if the statement for each of the items 46–55 is true (+)
or not true (–). Mark your answer on the answer sheet.
Now you will have two minutes to read the statements.
46 Jeff Carlson works as a chemist.
47 Jeff Carlson feels pain even when doing everyday things at home.
48 Jeff Carlson is the only person in his company to suffer from such problems.
49 People who have only just started their working lives are also affected by the health
problems caused by computers.
50 Many people work at the computer all day even though they know about the risks.
51 Ron Goodman is no longer able to work at all.
52 Ron Goodman’s company has offered to help him.
53 One company makes their workers take part in courses every three years to help them
understand the health risks.
54 Another company designs special workplaces for each member of their staff who works
on a computer.
55 According to Ernest Ray most companies are not interested in their employees’ health.

16
approx . 3 0 Minutes L is tening Comprehension

You are going to hear five short texts. You will hear each text twice. After you have listened to each text,
decide if the statement for each of the items 56–60 is true (+) or not true (–). Mark your answer on the answer
sheet.
56 The company can only help you at the beginning of next week.
57 There are no more seats available on the flight you have booked.
58 You should not go to the car ferry but should drive to the tunnel train service in Folkestone.
59 There is a problem with the accommodation for some of the people attending the conference.
60 You should phone your business partner if you do not agree to the new time for the meeting.

17
3 0 Minu tes Writing
Writing
You work in the purchasing department of a company that produces high speed 4G devices for tablet
computers.
Writing
The design department has heard that the A1 Cable Company have developed a new type of light-weight
plastic which might be suitable for your company’s products.
You write a letter to the A1 Cable Company. Do not forget a date and reference line and use an
appropriate greeting und closing formula.
The following points should be mentioned in your letter.

Before starting the letter decide the order in which you think these points should be included.
• Ask for prices, delivery times, conditions of payment
• Describe the situation
• Explain the importance of high quality material
• Say your company needs details of other companies supplied


18
approx . 15 Minutes Oral E xamina tion
The Oral Examination

How is the oral test conducted?
Oral Examination
The candidates are given 20 minutes to prepare for the oral examination. During the preparation time
they study the Task Sheets for the three parts of the test. The actual Oral Examination lasts 15 minutes
and is conducted by two telc licensed oral examiners.
What do candidates do?

During the oral test the candidates have to talk to each other, pay attention the other candidate‘s
statements, questions or arguments so that they manage to conduct a fairly authentic conversation.
Asking back and helping each other during the oral test is considered to be rather positive. Notes taken
during the 20 minute preparation phase may be used in the oral test. But candidates are not permitted
to directly read them.
What candidates should know beforehand?
Part 1: Social Contacts
Candidates should talk to their partner and find out as much as possible about each other. There are
some ideas on the Task Sheet. A candidate should not ask all the questions one by one but should try to
speak like in a natural conversation to get to know each other. If a candidate knows the partner already
quite well she or he should not ask questions to which she or he knows answers already (e.g. her or his
name). The examiners may ask to talk about a topic which is not on the Task Sheet.
Both candidates have the same information on their Task Sheet.
Part 2: Topic-Based Conversation
The examiner will ask one of the candidates to begin talking about the information on the Task Sheet
and about one‘s own opinions on the topic.
The two candidates have different information on the same topic on their Task Sheets.
Part 3: Task
The examiner will ask both candidates to talk to each other using the ideas and information on the Task
Sheet.
Both candidates have the same information on their Task Sheet.

19
Candidate A/B
Part 1 Social Contacts

In this first part of the examination you will be asked to find out as much information as you can about the
Oral Examination
other candidate’s
• names
• the area where she/he lives
• details of her/his house/flat
• details of her/his family
• her/his work experience
• her/his training experience
• her/his workplace
Only ask for information you do not already know.
In addition the examiner may have one more topic for you to ask about.
Additional Topics for Examiners

– if they would like to work in a foreign country
– their ideal company to work for
– how long they usually work every week

20
Candidate A
Part 2 Topic-Based Conversation

Look at the information on this page and prepare to do the task below.
Oral Examination
Tell your partner about the information on this page. Listen to your partner who has different information on
the same topic. You can ask your partner questions.
Then exchange your opinions on the topic.
Business Travel
“In my job I have to do a lot of travelling. I reckon I travel over 100,000 miles a year flying
round Europe and across to our office in New York. When I first started the job I really
enjoyed it, but after a couple of years living out of a suitcase so to speak, it starts to get
boring. Either that or I‘m getting old!”
Brian Macalister (52, sales manager)

21
Candidate B
Part 2 Topic-Based Conversation

Look at the information on this page and prepare to do the task below.
Oral Examination
Tell your partner about the information on this page. Listen to your partner who has different information on
the same topic. You can ask your partner questions.
Then exchange your opinions on the topic.
Business Travel
“Oh, I enjoy travelling. Five-star hotels, business class flights, top quality restaurants!
Of course me not being married makes it a lot easier. I can just pack my suitcases and go
anywhere at any time it‘s necessary.
I don‘t know how long I‘ll continue to enjoy it, but at the moment, it‘s perfect for me.”
Doreen Johnston (31, company lawyer)

22
Candidate A/B
Part 3 Task
Business partners from China will be visiting your company for three days next month.
Discuss their visit with your partner and try to agree on a programme.
Oral Examination
Task:
Decide
• Which hotel?
• Evening programme (cultural, sports, etc.)?
• Restaurants for meals (lunch, dinner)?
• Transfers to and from airport, hotel, etc.?
• Starting times for the meetings?
• Which departments are to take part?
• Tour of the company?
• …
First decide what you would like and why.

Prepare to tell your partner your ideas and give reasons. Listen to your partner’s ideas and reasons.
Try to agree on a holiday that both of you would like.

1 1 6 3
ENGLISH B1 BUSINESS
Familienname · Surname · Apellido · Nom · Cognome · Soyadı · Фамилия
Vorname · First Name · Nombre · Prénom · Nome · Adı · Имя
. . Beispiel: 23. April 1989

Example: 23 April 1989 . . 001 – Deutsch
002 – English
Geburtsdatum · Date of Birth · Fecha de nacimiento · Date de naissance · Data di nascita · Doğum tarihi · Дата рождения
003 – Français
004 – Español
005 – Italiano
Geburtsort · Place of Birth · Lugar de nacimiento · Lieu de naissance · Luogo di nascita · Doğum yeri · Место рождения 006 – Português
a. M., telc Eng#B11163-S30-000001
007 – Magyar
008 – Polski
Muttersprache · First Language · Lengua materna · Langue maternelle · Madrelingua · Anadili · Родной язык 009 – Русский язык
männlich · male · masculino · masculin · maschile · erkek · мужской 010 – Český jazyk
011 – Türkçe
Business, 2014
weiblich · female · femenino · féminin · femminile · kadın · жeнский

012 –
Geschlecht · Sex · Sexo · Sexe · Sesso · Cinsiyeti · Пол
013 – ≹䈝
000 – andere/other
Prüfungszentrum · Examination Centre · Centro examinador · Centre d’examen · Cent ro d’esame · Sınav merkezi · ͎͇͓͔͇̈́͑͌͝͏͕͔͔͕͚͍͔͌͗͌͋͌͞͏͌
. . Beispiel: 17. Februar 2009

. .
telc GmbH
Example: 17 February 2009

Prüfungsdatum · Date of Examination · Fecha del examen · Date d’examen · Data dell’esame · Sınav tarihi · Дaта экзамена
©Frankfurt
Testversion · Test Version · Versión del examen · Version d’examen · Versione d’esame · Sınav sürümü · Тестовая версия
© telc gGmbH,
Answer Sheet S30 www.telc.net 2686123378

telc English B1 Business
1 1 6 3
. .
SNT MNT S Q P
Written Examination
1 a b c d e f g h i j
1 6 a b c
6
2 7 a b c
7
3 3 8 a b c
8
a b c d e f g h i j
4 4 9 a b c
9
a b c d e f g h i j
5 10 a b c
10
11 a b c d e f g h i j k l x
11 16 a b c d e f g h i j k l x
16
12 12 17 17
a b c d e f g h i j k l x a b c d e f g h i j k l x
18
19
15 15 20 20
a b c d e f g h i j k l x a b c d e f g h i j k l x
2 Language Elements
21 a b c
21 31 31
a b c d e f g h i j k l m n o
22 a b c
22 32 a b c d g h i j k l m n o
32
e f
23 a b c
23 33 a b c d g h i j k l m n o
33
e f
24 a b c
24 34 a b c d e f g h i j k l m n o
34
25 a b c
35
26 a b c
36
27 a b c
37
28 a b c
38
29 a b c
39
30 a b c
40
Please separate this sheet after the sub-tests “Reading Comprehension” and
“Language Elements” and turn it in.
8809123371
S30 – page 2
1 1 6 3
41 + – 46 + – 51 + – 56 + –
42 + –
47 + –
52 + – 57 + –
43 + –
48 + –
53 + – 58 + –
44 + –
49 + –
54 + – 59 + –
45 + –
50 + –
55 + –
60 + –
Please separate this sheet after the sub-test “Listening Comprehension”

and turn it in.
1972123375
S30 – page 3
1 1 6 3
Only for Examiners!

Oral Examination Test Version
Part 1 Part 2 Part 3

1 1 1
Examiner 1
A B C D A B C D A B C D
2 2 2
3 3 3
4 4 4
Code no. Examiner 1

1 A B C D
1 A B C D
1 A B C D
Examiner 2
2 2 2
3 3 3
4 4 4
Code no. Examiner 2

Agreed Marks
1 A B C D
1 A B C D
1 A B C D
2 2 2
3 3 3
4 4 4
9246123377
S30 – page 4
1 1 6 3
Testversion · Test Version · Versión del examen · Version d’examen · Versione d’esame · Sınav sürümü · Тестовая версия
For
4 Written Examination (Letter Writing) Examiners’
Use
1306123476
S30 – page 5
1 1 6 3
4 Letter Writing Only for Raters!

Rater 1 Rater 2 telc Rating
Wrong topic? Wrong topic? Wrong topic?
I A B C D yes no
I A B C D yes no
I A B C D yes no
Additional point IV.1 Additional point IV.1 Additional point IV.1

II A B C D yes no
II A B C D yes no
II A B C D yes no
Additional point IV.2 Additional point IV.2 Additional point IV.2
III A B C D yes no
III A B C D yes no
III A B C D yes no
Code no. Rater 1 Code no. Rater 2 Code no. telc Rater
5192123373
S30 – page 6
29
Information
Marking Criteria “Writing”

The Writing subtest is assessed by licensed telc raters. In the case of disagreement, the marks awarded
by Rater 2 are taken in preference. A maximum total of 45 points may be awarded for this part.
The letter is marked according to the following three criteria:
I Content (Guiding Points)
II Communicative Design
III Language
A maximum of two further additional points may be awarded as follows:
– 1 point for a wider than average range of vocabulary and structures (language).
– 1 point if the letter contains more than minimum information (content).
These additional points may not be given if the letter
• has already been awarded the maximum total number of points
• has been awarded a C (see below) in any one of the three criteria.
If the mark given for Criterion 1 and/or Criterion 3 is D, the whole letter must be awarded zero points.
The total number of points (all three criteria plus any possible additional points) is finally multiplied by 3.
Criterion 1: Content (Guiding Points)
Assessment is based on the number of guiding points that have been processed. Points
A All four guiding points have been processed in an appropriate way. 5
B Three of the guiding points have been processed in an appropriate way. 3
C Two of the guiding points have been processed in an appropriate way. 1
D No more than one guiding point has been processed in an appropriate way. 0
Criterion 2: Communicative Design

Assessment is based on:
1. whether the guiding points have been processed in a logical sequence;
2. the links between the sentences and between the guiding points;
3. whether the language used is appropriate to a business letter and to the person the letter is being
sent to;
4. the formal characteristics of the letter (reference line, date, salutation, closing formula) and their
appropriacy in a business context.
The communicative design of the letter is Points

A appropriate in all respects. 5
B appropriate in most respects. 3
C mostly inappropriate. 1
D completely inappropriate. 0

30
Information
Criterion 3: Language
Assessment is based on syntax, morphology and spelling.
The letter contains Points

A no or only occasional errors. 5
B a number of errors without impairing the reader’s understanding of the letter. 3
C errors that considerably impair the reader’s understanding of the important parts of the 1
letter.
D so many errors that the text is (almost) impossible to understand. 0
Calculation of the score
The whole score attained by a candidate consists of the sum of the points which were awarded for the
three criteria, plus any additional points (maximum of two).
During the scoring process in the telc headquarters this score is multiplied by three, so that a candidate
can attain a maximum total of 45 points in the subtest Letter Writing. This corresponds to 15% of the
maximum total of 300 points for the whole examination.

31
Information
Marking Criteria “Oral Examination”

The marking of the oral test is carried out during the examination by each of the two examiners individually.
After the candidates have left the room, the examiners reach a consensus on the marks to be awarded for
each candidate.
A maximum total of 75 points may be awarded.
The overall examination carries a maximum total of 300 points, giving the oral test a weighting of 25 per
cent.
Each of the three parts of the oral test is assessed separately in accordance with the same criteria. The
marks for the three parts are based on a ratio of 1 : 2 : 2, corresponding to a points system of 15 points :
30 points : 30 points.
Criterion 1: Expression
Assessment is based on the extent to which the language used (vocabulary and functional exponents)
is appropriate to the task and the role relationship between the two candidates.
Points
Expression is Part 1 Part 2 & 3
A appropriate in all respects. 4 8
B appropriate in most respects. 3 6
C mostly inappropriate. 1 2
D completely inappropriate. 0 0
Criterion 2: Task Management

Assessment is based on
1. the degree of active participation in the discourse;
2. the use of strategies (discourse strategies and, where necessary, compensation strategies);
3. fluency.
Points
Task Management is Part 1 Part 2 & 3
A appropriate in all respects. 4 8
B appropriate in most respects. 3 6

C mostly inappropriate. 1 2
D completely inappropriate. 0 0

Assessment is made on the process of task management, not on the end-product.

32
Information
Criterion 3: Language
Assessment is based on syntax and morphology.
Points
The candidate makes Part 1 Part 2 & 3
A no or only occasional errors. 4 8
B a number of errors without impairing communication. 3 6
C errors that considerably impair communication. 1 2
D so many errors that communication is (almost) impossible. 0 0

Criterion 4: Pronunciation and Intonation

Assessment is based on pronunciation and intonation.
Points
Divergences from standard pronunciation and intonation Part 1 Part 2 & 3
A do not impede comprehension. 3 6
may occasionally impede comprehension and require extra
B 2 4
concentration on the part of the listener.
C considerably impede comprehension. 1 2
D make comprehension (almost) impossible. 0 0

33
Information
Points and Grades

Sub-Test Item Points Points Percentage
max.
Part 1 1–5 25
Part 2 6–10 25 75 25 %
Part 3 11–20 25
2 Language Elements
Part 1 21–30 15
30 10 %
Written Examination
Part 2 31–40 15
Part 1 41–45 25
Part 2 46–55 25 75 25 %
Part 3 56–60 25
4 Writing
Letter Content (Guiding Points) 15
Communicative Design 15 45 15 %
Language 15
Sub-Total I 225 75 %
5 Oral Examination
Oral Examination
Part 1 Social Contacts 15
Part 2 Topic-Based Conversation 30 75 25 %

Part 3 Task 30
Sub-Total II 75 25 %
Written Examination 225 75 %
Oral Examination 75 25 %
Total Points 300 100 %

34
Information
Pass or fail?
In order to pass the whole examination, you must get at least 60% of the total number of points both in
the Written and in the Oral Examination. This corresponds to a total of 135 points in the Written Examination
and 45 points in the Oral Examination.
If a candidate scores more than 60% in each part of the examination, the points of both parts are added
to each other. The grade is then calculated according to the following table:
180 – 209.5 points Pass

210 – 239.5 points Satisfactory
240 – 269.5 points Good
270 – 300 points Very Good
If a candidate fails or does not take one of the two parts of the examination (written or oral) the candidate
can (re)take that part during the same calendar year or the following calendar year. A candidate can retake
the whole examination as many times as she or he wishes, e.g. in order to get a better grade. However, it
is always the result of the re-take which is valid.

35
Information
What are the procedures

of the examination?
Answer Sheet S30
The Answer Sheet S30 is a thin booklet with three perforated pages. All of the testing results are
recorded on these sheets. The candidates record their answers for the subtests Reading Comprehension,
Listening Comprehension and Language Elements on pages 2 and 3. The examiners mark their results
for the Oral Examination on page 4.
A soft lead pencil should be used to fill in the ovals in the marking section, as well as the contact
information at the beginning of the test.

true false
Scoring
The test results are scored electronically at the telc head office in Frankfurt, Germany. Each Answer
Sheet S30 is scanned and compared to the answer keys which are stored in a database. Based on this
data, each candidate is issued a result sheet listing their personal test results and, if the required marks
have been achieved, a telc Certificate at the attained level.
telc Raters and Examiners

All examiners who evaluate the candidates’ oral performances possess a telc examiner license. They
have received this license by successfully participating in a telc examiner training course. The
requirements for becoming an examiner are: experience in teaching English, knowledge of the CEFR
levels and an understanding of the communicative approach.
All raters who evaluate the candidates’ written performance are licensed telc raters who have
longstanding experience of tests at CEFR levels B1 and B2. They have successfully participated in a
rater training course and learnt how to apply the telc marking criteria accurately.
telc licenses are valid for three years, after which time the examiners and raters must attend another
training course in order to renew their licenses and ensure that their rating standards remain consistent.
Retaking the Examination

The telc English B1 Business examination can be repeated as often as the candidate may wish. Results
from previous tests, e. g. the result of the Group Written Exam or the Oral Exam, can be incorporated
into the new exam in case one of these was not passed in the previous test. However, the entire
examination can be repeated as often as the candidate wishes to do so.

36
Information
Written Examination
The Group Written Examination lasts 150 minutes and consists of the subtests Reading Comprehension,
Language Elements, Listening Comprehension and Writing. Before starting the examination, the
candidates should fill in the information section on the Answer Sheet S30.
The examination begins with the the subtests Reading Comprehension and Language Elements. After
this section is completed, the candidates separate the first sheet from the two remaining sheets of the
Answer Sheet S30. Then they continue with the subtest Listening Comprehension and Writing.
After the subtest Listening Comprehension the second answer sheet is collected by the examiner. The
Writing subtest can only start after this has been done.
The Writing subtest lasts 30 minutes, after which the examiner collects the third sheet of paper of the
Answer Sheet S30. After this step, the written examination is completed.
Oral Examination
As a rule all telc Oral Examinations at level B1 are carried out with two candidates at a time. The
formation of the pairs is arranged by the examination centre before the Oral Examination. Candidates’
wishes may be taken into account. If there is an odd number of candidates, one examiner should act as
a candidate in the final examination session. In case only one candidate registers for the examination,
one of the two examiners will take on the role of the second candidate.
The Oral Examinations lasts approximately 20 minutes. About 15 minutes are for the examining itself.
The remaining five minutes are used by the examiners for assessment purposes.
During these 20 minutes, the next pair of candidates has its preparation time in a separate room.
The time allowed for examining is divided into three parts:
• Part 1 (Social Contacts) 3–4 minutes,
• Part 2 (Topic-Based Conversation) approximately 5–6 minutes, and
• Part 3 (Task) approximately 5–6 minutes.
What do examiners have to do?

The examiners ensure that the time-frame for each part of the Oral Examination is adhered to. They
provide a smooth transition from one section to another and ensure that each candidate is given
adequate time to speak.
One of the examiners takes the role of the interlocutor and leads through the examination. The other
examiner rather acts as assessor. Examiners should not switch roles from interlocutor to assessor
except between examinations.
The examiners record their marks on the Score Sheet M10 during the examination. Each examiner
evaluates the candidates’ performances individually. Both examiners mark both candidates during the
examination on the Score Sheet M10, and compare marks after the candidates have left the room. They
enter their individual marks and their agreed marks on the Answer Sheet S30, page 4.

Teilnehmende/r • Candidate
Candidato • Participante
A Candidato • Candidat
Кандидат
Teilnehmende/r • Candidate
Candidato • Participante
B Candidato • Candidat
Кандидат
Nachname • Surname • Apellido • Nom Nachname • Surname • Apellido • Nom

Cognome • Apelido • Фамилия Cognome • Apelido • Фамилия
Vorname • First name • Nombre • Prénom Vorname • First name • Nombre • Prénom
Nome • Nome próprio • Имя Nome • Nome próprio • Имя
TEIL • PART • PARTE • PARTIE TEIL • PART • PARTE • PARTIE

PARTE • PARTE • ЧАСТЬ PARTE • PARTE • ЧАСТЬ
1 2 3 1 2 3
Ausdrucksfähigkeit
Expression
Expresión
1 Capacité d’expression
Capacità espressiva A B C D A B C D A B C D A B C D A B C D A B C D
Expressão
Выразительность
Aufgabenbewältigung
Task Management
Cumplimiento tarea
2
Réalisation de la tâche
Padronanza del compito A B C D A B C D A B C D A B C D A B C D A B C D
Resolução da tarefa
Умение справляться
с задачей
Formale Richtigkeit
Language
Corrección lingüística
3 Correction linguistique
Correttezza formale A B C D A B C D A B C D A B C D A B C D A B C D
Língua
Формальная
правильность
Aussprache /Intonation
Pronunciation /Intonation
Pronunciación /Entonación
4 Prononciation / Intonation
Pronuncia / Intonazione A B C D A B C D A B C D A B C D A B C D A B C D
Pronúncia / Entoação
Произношение и
интонация
Datum • Date • Fecha • Date • Data • Data • Дата Prüfende/ r • Examiner • Examinador • Examinateur • Esaminatore • Examinador • Экзаменатор
Prüfungszentrum • Examination centre • Centro examinador • Centre d’examen • Centro d’esame • Centro de examinação • Экзаменационное учреждение
telc gGmbH, Frankfurt am Main

telc GmbH, Wächtersbacher Str. 83, D-60386 Frankfurt am Main M10
38
Answer Key
Reading Comprehension, Part 1 Language Elements, Part 2
1 e 31 a
2 i 32 g
3 f 33 c
4 d 34 b
5 g 35 i
36 o
37 j
Reading Comprehension, Part 2 38 n
6 b 39 d
7 c 40 k
8 b
9 a
10 a Listening Comprehension, Part 1
41 –
42 +
Reading Comprehension, Part 3 43 +
11 x 44 –
12 e 45 +
13 f
14 k Listening Comprehension, Part 2
15 c 46 –
16 b 47 +
17 d 48 –
18 i 49 +
19 j 50 –
20 h 51 –
52 +
53 +
Language Elements, Part 1 54 +
21 b 55 –
22 c
23 a
24 a Listening Comprehension, Part 3
25 b 56 –
26 b 57 –
27 a 58 +
28 c 59 +
29 a 60 +
30 b

39
Audio Script
Part 1 Part 2
Hello and good morning. Once again, we’d like to welcome Are computers bad for your health? For those of us who
all our listeners to today’s “Modern Times”. Today we are don’t have to use them all day long, the answer is probably
talking to people about the working lives of people at no. It is only really spending many hours a day at a
management level. Five people with quite different computer which can damage your health, as some people
experiences and views are going to tell us what they think know only too well. In today’s programme I am going to
about the working situation of people at management level. talk to some of these people. The first person is Jeff
Carlson.
41 Interviewer:
The trouble with the whole debate is that it has more to do Jeff had no idea his career was crippling him. It wasn’t until
with macho than fact. Working hard seems to be the about 8 months ago, after a period of 60-hour workweeks,
mentality of the majority of managers. Even though they’ve that the pain in his arms began. The computer programmer
got laptops, mobile phones and other such devices, the idea treated it with ice and painkillers from his local chemist’s
of working from home or working less seems to have passed shop.
them by. But the pain spread, intensified. Soon, he says it hurt too
much to brush his teeth, to mow the lawn, to tie his shoes.
42 When Carlson, 39, wants to read his children a story, they
I personally work long hours but not as long as I used to. I have to turn the pages because he can’t hold the book.
don’t do more than about twelve hours a day and weekends
I rarely work more than about eight hours. And then I Jeff Carlson:
sometimes take a weekend off and have at least three I couldn’t even run, because I couldn’t hold my arms up.
vacations a year. I may have to change jobs. Right now, I just hope I can get
my life back. When people at work saw me wearing ice
43 packs, I was surprised at how many others had problems
I’m bored, I’m tired, and I’m going nowhere. There are no like this. They would tell me their stories. I was amazed.
more promotions. The work doesn’t get any easier. Yet,
what’s pushed hard in the firm? More commitment! More Interviewer:
drive! More time for work! Get the client! Keep the client! Such in juries are now having an effect on technology
Maximise the chargeable hours! To think I have another 11 workers as young as 20 and 30 years old, many of whom
years of this, minimum; that is if I do not lose my job in the have been using computers since they were children. Some
meantime. Sometimes it can all just seem so pointless. problems are severe enough to end careers before they’ve
barely begun. Blame the problem on the long workweeks
44 typical among those in high tech, an interest in technology
Restructuring has added to job insecurity, reduced the so strong that workers often spend their free time online,
number of employees and heaped higher workloads on and a lack of attention by many new companies to such
those who remain. Take for example the problem of burnout. problems.
A critical point about burnout which is often missed is that Many technology workers reporting re petitive-motion
it is a company problem, not simply an individual one. Too injuries have often worked long hours, sometimes 60- or
often managers side-step the issue as being either outside 70-hour weeks, in a competitive environment where the
their mandate or impossible to address. It should be at the goal is to get products to market fast. They often took few
top of the company agenda. breaks and worked on computers even while at home. And
they say they often had no idea that the initial symptoms,
45 such as numbness in the fingers or sore wrists, could
I no longer undertake stress training programmes because become so serious.
I have come to recognise that training for individuals without Software engineer, Ron Goodman says it was two years ago
going into the causes of organisational stress is at best when he first began experiencing pain while typing. He
well-meaning but, at worst, cruel. Organisational stress is thought it would go away, but the symptoms worsened. Now
not an individual’s fault. Nothing will change, however, until the 34-year-old only types three hours a day and is thinking
corporate cultures stop implicitly encouraging managers to about leaving the industry altogether. If he is at a keyboard
become workaholics. Until then, overwork will remain a fact too long, he says his arms can shake so badly, it’s hard later
of corporate life - and death. to pick up a cup and drink from it.
Ron Goodman:
My doctors say the best thing I can do is to get out of this

40
field. My company’s supported me and do offer ticket arrangements have been made to enable a speedy
re-training, but I have my eye on leaving the industry. I have crossing through the Channel tunnel.
to accept that I had a few years in high-tech. But I’m worried.
If I have to go out in the job market right now, I’d have a hard 59
time getting a job if I said, ‘I can only work three hours a day.’ You are organising a sales conference for your company and
get a message on your answering machine.
Interviewer: This is the Victoria Hotel speaking. My name is Susan Browne.
Part of the problem is that these people are computer gurus, Thank you for your enquiry regarding rooms for your sales
and after work they go home and spend 3 more hours on conference next month. Our large conference room will be
the computer. They develop pain, but by the time they report available on the dates you mentioned. However, at the moment,
it, it’s gone too far. we do not have the required number of bedrooms for your
Some high-tech employers are developing a new kind of group. We may have to accommodate three or four people in
training programme they hope will prevent such injuries or the Plaza Hotel just two minutes’ walk from here. Please
keep them from getting worse. At Hewlett-Packard, every contact us as soon as possible so that we can finalise details.
employee who works on a computer more than 2 hours a
day is required to take a computer-based training session 60
every 3 years. The training provides basic office knowledge You are on a business trip in Britain and return to your hotel.
on reducing personal risks. Good Evening. There’s a message for you. A Mr. Thompson
At Intel, for example, when employees change offices, Intel from ABC engineering has called. He would like to bring
will tear down and rebuild their workstations to meet the forward tomorrow morning’s meeting if it’s okay with you. If
individual needs of their workers. They’ve created a data not, would you please phone him this evening. Here’s his phone
base which includes information on workers’ heights, number.
preferred chairs, mouse arrangements, ideal desk heights
and whether employees are left- or right-handed.
According to Ernest Ray, a company engineer, companies
used to move their workers into their new office and wait
for them to complain. But things have changed.
Part of the challenge is convincing employees to take
preventive steps. While Intel will provide employees with
software that tells them when to take breaks, very few
workers have used the program.
In some cases, having an injury is almost something workers
are proud of. In the high-tech industry, when you tell
someone you have an injury, they know you’re a hard worker.
So there are two sides to modern computer technology. A
closer look at all the health risks shows there’s a negative
factor to the whole business.
Part 3
56
You phone the accounts department of a supplier about an
invoice.
Hello, this is Jim Rogers from the Accounts Department.
I’m sorry, I won’t be available for the rest of the week due to
re-structuring of the department. If you have an urgent
enquiry regarding one of our invoices, please phone Jill
Summer on Extension 4739. I shall be back at my desk as
of Monday next and will be able to deal with any general
enquiries you may have.
57
You are at the check-in desk at the airport.
I’m sorry. There’s been an error in the reservations system.
Economy Class is fully booked. We’re upgrading you to
Business Class. I assume that’s okay.
58
You are driving to Dover to take the car ferry to Calais.
Due to severe weather, ferry operations have been stopped
between the Channel ports of Dover and Calais. Car
drivers booked on these car ferries should proceed straight to
the train terminal in Folkestone where alternative booking and

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Free mock examinations can be downloaded at www.telc.net.
MOCK EXAMINATION 1
ENGLISH B1 BUSINESS
The two main characteristic features of telc examinations are test papers
based on language tasks formulated in a clear and understandable
way and standardised marking criteria applied in an objective way. The
comprehensively defined test specifications and uniform marking criteria
ensure that these features apply to all examinations and are identical for
all languages covered by the telc programme. This equally applies to the
test format. The mock examination presented here enables teachers and
learners to simulate the precise conditions under which the examinations
take place, both from the perspective of organising the test as well as
from the point of view of the test materials. In this way, it is possible to
5163-B00-010101
fully prepare candidates for the examination. The mock examination can
also be used for practice purposes, for examiner training and for general
information.
www.telc-english.net

Mock Examination 1: English Business

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MOCK EXAMINATION 1

Published by telc gGmbH, Frankfurt am Main, Germany

What is the value of a telc Certificate?

Why is it necessary to have mock examinations?

How can you find out more?

© telc gGmbH, Frankfurt a. M., telc Eng B1 Business, 2014

1 Reading for Gist 5 matching items 25

1 Part 1 10 multiple-choice items 15

Part 1: Social Contacts examination with two approx.

Part 2: Topic-Based Conversation candidates, in exceptional 75**

* cf. marking criteria

English B1 Business – Mock Examination 1

Reading Comprehension, Part 1

Decide which headline a–j goes best with which text.

a Dutch Price Increases Cause Higher Inflation in Euro Countries

b High Unemployment Among Foreign Workers

c House Sales Market Falls Sharply

d Inflation figures may produce a change in interest rates

e LEADING SOFTWARE COMPANY LOSES VALUE

f New report corrects house sales statistics

g SERVICE INDUSTRIES NEED MORE PERSONNEL

h SHARE PRICES HIGHER THAN EXPECTED

i Workers receive share of company earnings

j Workers to receive wages by check

English B1 Business – Mock Examination 1

On Wednesday the National Association of

A Missouri town wants to import waitresses and housekeepers. Cedar

English B1 Business – Mock Examination 1

Reading Comprehension, Part 2

on the Answer Sheet.

FastJet takes off

English B1 Business – Mock Examination 1

a one is still in operation.

7 The FastJet President

a often goes to the airport to meet the FastJet passengers.

8 FastJet started to earn its first profits after

9 The difference between Southwest Airlines and FastJet is that

a FastJet planes are in the air longer.

English B1 Business – Mock Examination 1

Reading Comprehension, Part 3

11 You are looking for a hotel offering low weekend prices.

18 You have to travel from Phoenix to Miami in the middle of March.

English B1 Business – Mock Examination 1

Select American and American Southwest extended sales

United Airlines has You can now earn

converted 450 jets in its 1000 extra points

English B1 Business – Mock Examination 1

Language Elements, Part 1

Mark your answers on the answer sheet.

39 Platton Terrace Glasgow, G79 9QQ

b today’s b work b when b being

22 a data 25 a have been 28 a about

23 a employed 26 a looking 29 a experience

English B1 Business – Mock Examination 1

Language Elements, Part 2

ELLIOT & ELLIOT

J & A Cartwright & Co.

a AGENT d DATE g ENCLOSE j POSITION m SEND

English B1 Business – Mock Examination 1