Dmaic Process: National Institute of Technology Tiruchirappalli

NATIONAL INSTITUTE OF TECHNOLOGY
TIRUCHIRAPPALLI
SEMINAR PRESENTATION
TOTAL QUALITY MANAGEMENT AND SIX SIGMA PR678
ON
30-09-2024
DMAIC PROCESS
Under The Guidance of- Presented By-

Dr. Santosh Kumar Mishra Amaan Ahmad
Assistant Professor, Dept. of PE 214224004
Introduction to D.M.A.I.C
What is DMAIC? Key Concepts:

DMAIC is a data-driven, structured problem- Six Sigma aims for near perfection in process
solving methodology used in Six Sigma projects. outcomes, with a target of 3.4 defects per
DMAIC stands for Define, Measure, Analyze, million opportunities.
Improve, Control.
Historical Background
of DMAIC
• Origins:
• Developed by Motorola in 1986 and later
popularized by companies like General Electric.
• Evolved from quality management principles from
Total Quality Management (TQM), pioneered by W.
Edwards Deming.
• Previous Work:
• The DMAIC methodology builds on the Shewhart
Cycle (Plan-Do-Check-Act) for continuous
improvement.
• Various industries have adopted it to reduce
variations and improve process reliability.
Objectives of the
DMAIC Process
Primary Aim:
• To systematically improve processes by eliminating defects
and reducing variability.
Specific Objectives:
• Identify and define the problem accurately.
• Quantify the current performance and root causes of
inefficiency.
• Identify root causes of defects, inefficiencies, or issues.
• Implement sustainable improvements.
• Establish control mechanism to enhanced performance.
The DMAIC Methodology
D M A I C
Define Measure Analyze Improve Control
Define project goals Collect accurate and Perform root cause Implement changes Develop
and scope reliable data on analysis to to eliminate or monitoring plans
current process understand the reduce defects and to ensure the
performance reasons behind inefficiencies. improved process
defects or stays on track.
variations.
D M A I C
Define
Clearly state problem or process to be improved. Assemble a cross-functional team with the
necessary expertise.
Identify customer needs and expectations. Develop a project charter outlining goals, scope,
timeline, and team roles.
Key Tools - SIPOC Diagrams, Voice Of Customer.

D M A I C
Measure
Measure the current state of the process to Use appropriate tools like check sheets or
establish a baseline. statistical methods to collect data.
Develop a plan for collecting reliable and relevant Create a process map to visualize workflow and
data. identify critical points.
Key Tools – Statistical Process Control (SPC), Control Charts.

D M A I C
Analyze
Perform statistical analysis on the data collected Prioritize issues based on their impact using
to find trends and patterns. Pareto charts.
Use tools like 5 Whys or fishbone diagrams to find Test hypotheses to validate the cause of process
the root causes of issues. inefficiencies.
Key Tools – Fishbone Diagrams, 5 Whys, Pareto

Charts, Regression Analysis.
D M A I C
Improve
Brainstorm and develop solutions to address root Conduct a risk analysis (e.g., FMEA) to assess
causes of issues. potential issues during implementation.
Test the proposed solutions on a smaller scale to Evaluate the potential benefits versus the costs of
gauge effectiveness. implementing the solutions.
Key Tools – Brainstorming, FMEA(Failure Mode &

Effects Analysis).
D M A I C
Control
Develop a plan to monitor the new process to Train employees on the new process to ensure
ensure improvements are sustained. consistency and adherence.
Use statistical process control (SPC) charts to track Set up mechanisms for ongoing review and
performance over time. adjustment if performance dips.
Key Tools – Controls Plans, Process Monitoring

Tools, Standard Operating Procedures (SOPs).
Expected Outcomes of
Implementing DMAIC
Operational Benefits:
• Enhanced process efficiency by reducing variation and
waste.
• Higher – quality products/services with fewer defects.
• Improved customer satisfaction through consistent
quality delivery.
Business Impact:
• Reduction in costs associated with defects, rework,
and inefficiencies.
• Greater employee engagement through structured
problem-solving techniques.
• Competitive advantage through operational
excellence.
Future Trends:
• Manufacturing: Streamlining production processes,
improving product quality.
• Healthcare: Reducing medical errors, improving patient
Future •
care.
Finance: Enhancing transaction processes, reducing
processing errors.
Application • IT: Improving software development lifecycles, reducing

bugs.
s and Scope Future Trends:

• Manufacturing: Streamlining production processes,
improving product quality.
• Healthcare: Reducing medical errors, improving
patient care.
• Finance: Enhancing transaction processes, reducing
processing errors.
• IT: Improving software development lifecycles,
reducing bugs.
9/30/2024 13

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NATIONAL INSTITUTE OF TECHNOLOGY

Under The Guidance of- Presented By-

What is DMAIC? Key Concepts:

Key Tools - SIPOC Diagrams, Voice Of Customer.

Key Tools – Statistical Process Control (SPC), Control Charts.

Key Tools – Fishbone Diagrams, 5 Whys, Pareto

Key Tools – Brainstorming, FMEA(Failure Mode &

Key Tools – Controls Plans, Process Monitoring

Application • IT: Improving software development lifecycles, reducing

s and Scope Future Trends:

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