Avigilon-Acc7-Client-User Guide.

Avigilon Control Center™
Client User Guide

Version 7.12
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AVIGILON CONTROL CENTER, ACC, ACCESS CONTROL MANAGER, ACM, AVIGILON CLOUD SERVICES,
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This document has been compiled and published using product descriptions and specifications available at
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herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
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Avigilon Corporation
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PDF-CLIENT7-G
Revision: 2 - EN
20201203
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Table of Contents
What Is the Avigilon Control Center Client Software? 1
System Requirements 1
Avigilon Certified Solution 1
ACC™ Client Software Requirements 1
Getting Help 2
Updating the Help Files 2
For More Information 3
Getting Started 4
Initial System Setup 4
Starting Up and Shutting Down 4
Discovering Sites 4
Sharing Discovered Sites 5
Disabling Automatic Site Discovery 5
Logging In and Out 6
Logging In 6
Logging Out 6
Changing Your Password 6
Activating a Trial License 7
Navigating the Software 8
Application Window Features 8
System Explorer Icons 9
System Management 10
Licensing the Site 10
Activating a License 10
Online Activation 10
Offline Activation 10
Changing Site Edition 11
Deactivating a License 12
Reactivating a License 13
Sites 13
Naming a Site or Server 13
Configuring FIPS Compliance 14
Server Communication 14
Client Communication 14
iii
Avigilon Certificates 15
Site Settings 15
Client Settings 15
Trusted Device Certificates 15
Encrypting Video 16
Encrypting Video from All Sites 16
Encrypting Video from Specific Sites 16
Multiple Server Sites 16
Connecting Servers to a Site 16
Disconnecting Servers from a Site 18
Site Health 18
Exporting a Report 19
Filtering Site Information 19
Viewing Site Logs 25
Exporting Site Log Results 26
Event Details 26
Site Log Descriptions 26
Server Events 26
Device Events 28
User Events 29
Access Events 31
Site Log Examples 32
User Group Added 32
Access Granted to a Device 32
User Accessed Footage from Multiple Cameras 33
User Group Privileges Update 33
User Information Update 34
User Performed Appearance Search 35
User Login Failed 35
Upgrading Your Site Remotely 35
Removing an Upgrade Installer 37
Backing Up Site Settings 37
Restoring Site Settings 37
Servers and Storage 39
Identity Data Retention 39
Recording and Bandwidth 39
Video Retention 39
iv
Data Aging 40
Configuring Data Aging 40
Continuous Archive 41
Enabling Storage Management 41
Enabling Continuous Archive 42
Resetting Continuous Archive 43
Manual Recording Setup 43
Setting Up a Weekly Recording Schedule 43
Recording Schedule Templates 44
Adding a Template 44
Editing and Deleting a Template 45
Failover Connections 45
Editing Failover Connections 45
Failover Examples 46
Recovering Video from Profile G Cameras 47
Server Management 48
Devices 48
Discovering a Device 48
Connecting a Device 49
Encrypting Avigilon Devices 51
Device Network Settings 51
Disconnecting a Device 52
Replacing a Device 52
Rebooting a Device 54
Upgrading Camera Firmware 54
Changing from LAN to WAN 54
Device Configuration 55
Setting a Device's Identity 55
Changing the Camera Operating Priority 55
Compression and Image Rate 56
Manually Adjusting Video Streams for Recording 57
Enabling HDSM SmartCodec™ Technology 59
Enabling Idle Scene Mode 60
Image and Display Settings 60
Image Dimensions 63
Privacy Zones 63
Adding a Privacy Zone 63
v
Editing Privacy Zones 64
Configuring PTZ 64
Configuring Digital Inputs 65
Configuring Digital Outputs 65
Configuring the Device Microphone 66
Configuring the Device Speakers 67
Video Intercom 67
Adding Rule to Answer Calls 67
Recording Video during a Call 68
Avigilon Presence Detector™ Sensors 69
Analytics 69
Enabling Analytics 69
Configuring Data Retention 70
Configuring Camera Analytics 70
Analytic Settings 70
Configuring Skin Temperature Thresholds 72
Toggling Degrees Celsius and Fahrenheit 73
Unusual Motion and Unusual Activity 73
Video Analytics Mode 73
Self-Learning 74
Self Learning Progress Bar 74
Resetting the Learning Progress 75
Teach By Example 75
Assigning Teach Markers 75
Editing and Removing Teach Markers 76
Applying Teach Markers 76
Teach Marker Status 77
Disabling Tampering Detection 77
Configuring Rialto Video Analytics Appliances 77
Users, Groups, and Permissions 78
Best Practices for Large Organizations 78
Best Practices 79
Importing Active Directory Users 79
Enabling the Active Directory 80
Nested Groups 81
Importing Groups 81
Importing Users 81
vi
Adding a User 81
Editing and Deleting a User 83
Adding Groups 83
Editing and Deleting a Group 84
Emergency Privilege Override 85
Group Privileges 85
Resetting a Password 88
Managing User Connections 89
Corporate Hierarchy 89
Setting Up a Corporate Hierarchy 89
Ranks 90
Unranked Groups 91
Deleted Ranks 91
Ranked Site Families 91
Site Families 92
Connecting Site Families 92
Disconnecting Site Families 92
Avigilon Cloud Services 93
Connecting to the Cloud 93
Before Connecting Your ACC Site 93
Registering Your Organization 93
Adding a Site to Your Organization 94
Adding Users to Avigilon Cloud Services 94
Signing In to Avigilon Cloud Services 95
Giving Users Additional Privileges 95
* Avigilon Cloud Services Regions 95
Disconnecting from the Cloud 95
ACM™ Appliances 95
Before Adding an ACM Appliance 96
Connecting an ACM Appliance to an ACC Site 98
Importing ACM Roles 98
Linking Doors to Cameras 99
Adding a Link 100
Editing and Deleting a Link 100
Adding Rules for ACM Appliance Events 100
Customizing ACC 102

Display Settings 102
vii
Changing the Application Theme 102
Editing the System Explorer 102
Changing the Video Display Settings 103
Video Overlays 103
Configuring Standby Mode 104
Changing Day/Night Mode 105
Using Digital Defog 106
Dewarping Fisheye Displays 106
Zooming and Focusing the Camera Lens 107
Measuring Pixels in the Field of View 108
Configuring Infrared LEDs 109
Displaying Video Analytics Activity 109
Displaying System Messages 110
Events and Rules 110
Analytic Events 110
Adding an Analytic Event 110
Editing and Deleting Video Analytics Events 112
Analytic Event Descriptions 112
Activities In Regions of Interest 112
Temperature Detection Activities 114
Motion Detection Events 115
Setting Up Classified Object Motion Detection 115
Setting Up Pixel Motion Detection 116
Adding a Rule 117
Scheduling Rules 118
Editing and Deleting Rules 119
Rule Events and Actions 119
Rule Events 119
Rule Actions 126
Rule Conditions 128
Notifications and Alarms 128
Alarms 129
Adding an Alarm 129
Editing and Deleting Alarms 130
Adding an Analytics Alarm 130
Email Notifications 130
Configuring the Email Server 130
viii
Adding Recipients 131
Editing Email Notifications 131
Email Notification Triggers 131
Central Station Monitoring 133
Face Recognition 133
Face Watch Lists 133
Editing a Watch List 134
Adding a Watch List 134
Deleting a Watch List 134
Exporting a Watch List to Another Site 135
Adding Watch List Profiles 135
Adding a Profile from Recorded Video 136
Profile Status and Quality 136
Editing a Profile 136
Changing Profile Expiry 137
Moving a Profile 137
Deleting a Profile 137
Searching from a Face Watch List Profile 137
License Plate Recognition 138
Setting Up License Plate Recognition 138
Configuring LPR Data Retention 139
Displaying the LPR Overlay 139
LPR Watch Lists 139
Adding a Watch List 139
Exporting a Watch List 139
Editing or Deleting a Watch List 140
Supported License Plates 140
POS Transactions 141
Adding a POS Transaction Source 141
Adding Data Formats 141
Adding Transaction Exceptions 142
Editing Transaction Sources 142
Joystick Settings 143
Configuring an Avigilon USB Professional Joystick Keyboard for Left-Hand Use 143
Configuring a Standard USB Joystick 143
Virtual Matrix 144
ix
Adding a Virtual Matrix 144
Adding Sites 144
Changing Primary Sites 144
Deleting a Virtual Matrix 144
Maps 145
Adding a Map 145
Adding Cameras to a Map 145
Editing and Deleting Maps 145
Web Pages 146
Adding a Web Page 146
Editing and Deleting Web Pages 146
Using ACC 147

Controlling Live and Recorded Video 147
Adding and Removing Cameras 147
Requesting Dual Authorization 148
Manually Recording Video 148
Playing Recorded Video with the Timeline 148
Synchronizing Recorded Video Playback 150
Enabling Synchronized Playback 150
Disabling Synchronized Playback 151
Using Instant Replay 151
Viewing Unusual Events 152
Zooming and Panning 152
Controlling PTZ Cameras 153
PTZ Presets, Patterns, and Tours 155
Accessing the PTZ Controls Pane 155
Adding a PTZ Preset 155
Adding a PTZ Pattern 155
Adding a PTZ Tour 155
Activating a Preset, Pattern, or Tour 156
Using the H4 IR PTZ Wiper 156
Live Monitoring 157
Focus of Attention 157
The Overview 157
Zooming and Panning the Overview 158
Changing Focus of Attention Settings 158
Monitoring Events 158
x
Managing Alarms 159
Reviewing Alarms 159
Acknowledging Alarms 159
Arming Image Panels 159
Reviewing Alarms 159
Identity Verification 160
Monitoring License Plates 161
Enabling License Plate Overlays 161
Reviewing LPR Watch List Matches 161
Monitoring POS Transactions 161
Displaying Cameras Linked to POS Sources 162
Browsing the ACM Appliance in the ACC Client 162
Using a Map 162
Opening a Web Page 163
Paused Video 164
Using Linked Devices 164
Granting Door Access 164
Using Video Intercom 165
Using Audio 165
Configuring Two-Way Audio 165
Listening to Audio 165
Broadcasting Audio in a View 165
Triggering Digital Outputs 166
Managing Views 166
Cycling Cameras 166
Cycling Cameras across Sites 166
Adding and Removing Views 167
Cycling Views 167
View Layouts 167
Saving Views 168
Saving a View 168
Editing a Saved View 168
Renaming a View 168
Deleting a Saved View 168
Shared Views 168
Sharing a View 169
Leaving a Shared View 169
xi
Searching 169
Avigilon Appearance Search™ Feature 169
Searching by Description 170
Searching Recorded Video 170
Searching by Uploaded Photo 171
Avigilon Appearance Search Results 171
Refining Results 171
Saving Results 172
Identity Search 172
Identity Search Results 173
Refining Results 173
Saving Results 173
Searching Alarms 173
Searching Events 173
Searching Motion 174
Classified Object Motion 174
Pixel Motion 175
Searching License Plates 175
Searching Text Source Transactions 175
Searching Thumbnails 176
Searching by Drawing Box Around Object of Interest 176
Reviewing Search Results 177
Reviewing Results 177
Saving Results 177
Exporting 177
Adding Content to Export 177
Combining Export Files 178
Exporting Video History 178
Exporting Files 179
Export Options 179
Bookmarking Recorded Video 180
Adding a Bookmark 180
Managing Bookmarks 181
Archiving Recorded Video 181
Enabling Emergency Privilege Override 182
Additional Support 183

Reporting Issues 183
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Anonymous Data Collection 183
Keyboard Commands 183
Image Panel & Camera Commands 184
View Tab Commands 186
View Layout Commands 187
Playback Commands 187
PTZ Commands (Digital and Mechanical) 189
Joystick Controls 190
xiii
What Is the Avigilon Control Center Client
Software?
The Avigilon Control Center (ACC) Client software works with the ACC Server software to give you access
and control of your surveillance system.
The ACC Client software allows you to view live and recorded video, monitor events, and control user
access to the ACC system. The ACC Client software also gives you the ability to configure your surveillance
system.
The ACC Client software can run on the same computer as the ACC Server software, or run on a remote
computer that connects to the site through a local area network (LAN) or a wide area network (WAN).
What you can do in the ACC Client software depends on the site edition license. There are three editions
available: Core, Standard and Enterprise. Visit the Avigilon website at avigilon.com for an overview of the
features available in each edition.
System Requirements
Avigilon Certified Solution
l 2 Monitor or 4 Monitor Professional High Performance Remote Monitoring Workstation
o Preloaded with ACC Client software.
o Supports high resolution monitors.
o Includes the adapters and accessories for quick deployment.
o Includes Avigilon warranty and support.
ACC™ Client Software Requirements

System Requirement Minimum requirements Recommended requirements
Monitor resolution 1280 x 1024 1920 x 1200
OS* Windows 8.1 (64-bit) or Windows 10 Windows 10 (64-bit)

(64-bit), Microsoft .NET Framework
4.6.2
CPU Intel® dual-core CPU (2.0 GHz) 8th Generation Intel Celeron® CPU or
higher
System RAM 4 GB DDR3 8 GB DDR4
Video card PCI Express®, DirectX 10.0 compliant NVIDIA® Quadro® K620
with 256 MB RAM
What Is the Avigilon Control Center Client Software? 1

System Requirement Minimum requirements Recommended requirements
Network card 1 Gbps 1 Gbps
Hard disk space 500 GB 500 GB
* Run Windows Update before launching the ACC software.
Getting Help
If you want to learn more about a feature or how to accomplish a task, visit help.avigilon.com/acc or see our
in-product help. You must be logged in to a site to view the help.
l In the top-right corner of the window, select > Help.
Updating the Help Files
Tip: Access the latest help online at help.avigilon.com/acc.
The help files for the ACC Client software and Virtual Matrix software are stored with the ACC Server
application.
If one of these components is updated before the others, the help files may be out of date or describe
features that are not currently supported by your system.
l If the help files describe a new feature that is not currently supported by your copy of the software,
upgrade to the latest version of the software.
l If the help files are out of date, download the latest help files from avigilon.com. Once downloaded,
run the help installer on the server.
The help file installers are divided into the following regional language packs:
o Americas
l English
l French
l Spanish
o Asia
l Japanese
o Western Europe
l Dutch
l French
Getting Help 2
l German
l Italian
l Spanish
o Middle East
l Arabic
For More Information

For additional product documentation and software and firmware upgrades, visit avigilon.com/support.
Technical Support
Contact Avigilon Technical Support at avigilon.com/contact.
For More Information 3

Getting Started
Once the Avigilon Control Center Client software has been installed, you can start using the High Definition
Stream Management™ technology surveillance system immediately. Refer to any of the procedures in this
section to help you get started.
Initial System Setup

To ensure that you have set up the ACC system correctly, it is highly recommended that you review and
complete the recommended procedures in the Initial ACC™ System Setup and Workflow Guide. The guide
is available on avigilon.com/support/software/acc7.
Starting Up and Shutting Down

You can open or close the ACC Client software at anytime without impacting video recording.
To open the ACC Client software:
l Double-click the desktop shortcut icon .

l In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client.
To close the ACC Client software:
1. In the top-right corner, click .
2. Click Yes.
Discovering Sites
If your computer is on the same network (subnet) as a site, that site is automatically discovered and
displayed in the System Explorer.
If your site is not listed, it is because the site is on a different subnet and must be manually discovered.
By default, when a server is first connected to the system, it is added to a site with the same name. To locate
a new server, you need to search for its site.
Tip: After you discover and log in to a parent site, all child sites are automatically discovered.
Getting Started 4
1. In the Site Login tab, click Find Site.
2. Enter the IP Address/Hostname: and the Base Port: of the server in the site you want to discover.
The base port is 38880 by default. You can change the base port number in the ACC Admin Tool. For
more information, see The ACC Server User Guide.
3. Click OK.
If the site is found, it is automatically added to the site list.
If the site is not found, check the following before trying again:
l Network settings are configured correctly.

l Your firewall is not blocking the application.
l The ACC Server software is running on the server you searched for.
Sharing Discovered Sites

Computer administrators can share discovered sites with all users on the same computer or workstation.
However, the shared sites' Connection Type: will be the default value (WAN (Secured)) for each user.
Discovered sites are not shared with other computers or workstations on the network.
1. In the top-right corner of the ACC Client, select > Client Settings.
2. In the Site Networking tab, click Share Sites.
3. In the following dialog box, click Continue to confirm.
4. If prompted, click Yes again to let the ACC software make changes to the computer.
Discovered sites are now shared with all users on the computer.
Note: Using an older version of the ACC Client software may result in issues with shared
discovered sites. For best results, use the latest version.
Disabling Automatic Site Discovery

To improve the security of your ACC system, you can disable automatic site discovery on your ACC Clients.
This will stop the unencrypted broadcasting of discovery traffic, and will require sites to be manually
discovered. For more information on manually discovering sites, see Discovering Sites on the previous
page.
2. In the Security tab, select the Disable automatic site discovery checkbox.
3. Click OK.
Sharing Discovered Sites 5

Logging In and Out
Logging In
When logging in to the site for the first time, the default credentials use administrator as the username
without a password. You'll be asked to immediately enter a new password.
1. In the New Task menu , click Site Login.

2. Select your site from the list of connected sites.
If you don't see your site, click Find Site… to manually search your network. For more information, see
Discovering Sites on page 4.
3. Enter your credentials, or select Use current Windows credentials and click Log In….
Tip:
l If Two-Factor Authentication is required, use a Time-based One-Time Password (TOTP)
authenticator app like the Google Authenticator™ mobile app to log in.
l If you can't log in using your Windows credentials, your system may use Kerberos as a
network authentication protocol. Contact your network administrator for help.
Logging Out
When you are finished using the ACC Client, log out.
1. In the top-right corner of the ACC Client, select > Log Out.
2. Click Yes.
Changing Your Password

If it's your first time logging in to a site or your password has expired, you'll need to change it.
If you have forgotten your password, contact your administrator to reset it. For more information, see
Resetting a Password on page 88.
Important: If you forget the administrator password, resetting it requires assistance from Avigilon
Technical Support and will impact every server in the site. Create at least one other administrator-
level user as a backup.
Logging In and Out 6

1. Enter a new password and confirm your new password.
The password must meet the minimum strength requirements, defined by how easy it is for an
unauthorized user to guess.
Tip: Try entering a series of words that is easy for you to remember but difficult for others to
guess.
2. Click OK.
Activating a Trial License

Activate a trial license to access the ACC software for 30 days, enable channel licenses for use after the
initial trial has ended, or try out new features like face recognition or license plate recognition.
Tip: Finish organizing your multi-server site before activating a license to avoid reactivating the site
license each time a new server is added.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .

3. Click Request Demo License….
4. Select the preferred license edition, then click Activate Now.
Activating a Trial License 7

Navigating the Software
After you log in, you can interact with devices across your site.
Application Window Features

Area Description
1 System Explorer Displays all servers, devices, and views associated with your site.
Use the search bar to find devices by name, location, Logical ID, IP
address, or serial number.
2 View Where you can monitor video and organize image panels. You can
customize the number of image panels and cameras displayed.
3 Image panel Displays live or recorded video. Access video controls by moving
your mouse over the panel.
4 Toolbar Provides quick access to tools that interact with video.
5 Tabs Displays all views and tasks that are currently open.
Click to open a new View tab.
New Task Menu Access system settings and features, depending on your
permissions.
Application Menu Access profile and ACC Client Settings.
System Messages Displays system messages that require your attention.
Notification color represents severity of your most recent

message.
l Red — Error
Navigating the Software 8

Area Description
l Yellow — Warning
l Green — Information
System Explorer Icons

Icon Description
Site — All connected devices and linked features are nested beneath a site.
Virtual folder — Used to group and organize items under a View tab.
Server — Only visible for system administrators.
Fixed camera.
Pan, Tilt, Zoom (PTZ) camera.
Avigilon Presence Detector sensor.
Encoder — Connected to analog cameras.
Access Control Manager (ACM) appliance — For ACM appliances connected to a site.
ACM panel or subpanel.
ACM input.
Analytic channel used by Rialto devices.
Virtual Matrix monitor.
A saved View.
A map.
A web page.
System Explorer Icons 9

System Management
Manage your site, storage, and devices. Add users and groups, manage permissions, and create corporate
hierarchies.
Licensing the Site

You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
If you modify your system architecture by joining or removing servers from a site, reactivate your licenses to
confirm the system changes.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Tip: Finish organizing your multi-server site before activating a new license to avoid reactivating the
site license each time a new server is added.
Keep a copy of the license for future reference.
Online Activation
If you have internet access, use online activation. However, if your site is large and contains hundreds of
licenses, the server may time out. See Offline Activation below instead.

3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
l To remove the last product key, click Remove Last Key.

l To clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client software and a
computer with internet access.
System Management 10
In the ACC Client:

3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
l To remove the last product key, click Remove Last Key.

l To clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the file as
required.
7. Copy the .key file to a computer with internet access.
In a browser:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the .bin file to a computer running the ACC Client software.
In the ACC Client:
1. In the License Management dialog box, click Apply….

2. Select the .bin file and click Open.
3. Click OK to confirm your changes.
Changing Site Edition

If you use multiple editions for your site, you can select which edition license is used for the site overall.
For example, if you had a 5-channel Enterprise edition license and later added a 15-channel Standard
edition license, you could change your site from Enterprise to Standard edition and use all 20 channels as
Standard edition licenses instead of 5 Enterprise edition channels.
2. Click the site name, then click .

3. Select an edition from the Select Edition: drop-down list.
4. Click Apply.
Changing Site Edition 11

Deactivating a License
Note: A license can be deactivated a limited number of times. If you encounter an error while
activating a previously deactivated license, this may be the issue. Contact Avigilon Technical
Support for help.
You can deactivate individual licenses and activate them on a different site. For example if you are
upgrading your server hardware, you can deactivate the license on the older server then activate the same
license on the new server.

3. Select the licenses you want to deactivate.
4. Click Remove License….
5. To keep a record of the license, click Copy to Clipboard and paste into a text file.
If you have Internet access:
l Click Deactivate Now.

If you do not have Internet access:
Note: You will need a licensing.avigilon.com account. Contact your organization's Technical
Contact for access.

2. Click Save File… and choose where you want to save the .key file.
The license is deactivated.
3. Copy the .key file to a computer with internet access:

You can now reactivate the license on a new site.
Deactivating a License 12
Reactivating a License
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be
reactivated to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.

3. Click Reactivate Licenses….
If you have Internet access:
1. Click Reactivate Licenses.

If you do not have Internet access:

2. Click Save File… and choose where you want to save the .key files.
3. Copy the .key files to a computer with internet access:
4. In the License Management dialog box, click Apply….
5. Select the .bin file and click Open.
Sites
Discover and manage sites, monitor site health and logs, and backup and restore site settings.
Naming a Site or Server

Give sites and servers meaningful names to easily identify them in the System Explorer.
2. Select a site or server, then click General .

3. Enter a name, then click OK.
Reactivating a License 13
Configuring FIPS Compliance
You can select the level of compliance with the Federal Information Processing Standard (FIPS) 140-2
Security Requirements for Cryptographic Modules for server and client communication.
Server Communication
Define the level of compliance for cryptographic modules used for server communication.
Servers added to a multi-server site will use the same setting as the site.
2. Select a site, then click Security .

3. Select the FIPS 140-2 Mode:
l Off — Only uses non-FIPS compliant cryptographic modules.
l Relaxed — Prefers communication using FIPS 140-2-compliant cryptographic modules, but
allows non-compliant cryptographic modules.
l Strict — Allows communication using only FIPS 140-2-compliant cryptographic modules.
4. Click OK.
Tip: Use Relaxed mode for:
l The initial configuration of a distributed ACC system, especially if using a laptop.

l ACC systems with components that have not been upgraded to version 7.8 or later.
l ACC systems with third-party integrations that are not FIPS 140-2-compliant.
Client Communication
Define the level of compliance for cryptographic modules used when the client logs in to sites.
2. In the Security tab, select the FIPS 140-2 Mode:
l Off — Allows log in using the default Secure Remote Password protocol (SRP).
l Relaxed — Allows log in using FIPS 140-2-compliant cryptographic modules and fallback
modules. SRP will not be used.
l Strict — Allows log in using only FIPS 140-2-compliant cryptographic modules.
3. Click OK.
Tip: The client setting does not need to match the site setting. The client can log in to sites that use
a different FIPS mode.
Configuring FIPS Compliance 14

Avigilon Certificates
By default, the ACC system uses a self-signed certificate for verifying client communications and site
management.
If your system is configured to use other trusted certificates, you can disable trusting the Avigilon certificate
authority.
Important: Make sure that you have set up trusted certificates on your ACC Servers and Clients
before disabling trust for the Avigilon certificate authority. For more information, see the Avigilon
System Hardening Guide or the ACC Server User Guide.
Site Settings

3. Select the Require trusted server certificates checkbox.
4. Click OK.
Client Settings
2. In the Security tab, select the Require trusted server certificates checkbox.
3. Click OK.
Trusted Device Certificates

By default, the ACC system uses a self-signed certificate for verifying device communications. If your
devices are configured to use other trusted certificates, you can disable trusting the default Avigilon
certificate authority.
Important:
Make sure that you have set up trusted certificates on your devices before disabling trust for the
Avigilon certificate authority. If any connected devices do not have trusted certificates properly
setup, you will receive an error message and won't be able to select this checkbox.
Click Device certificate report to generate a report of all devices that do not meet the certificate
requirements.
For more information on setting up device certificates, see the Avigilon H4 and H5 Camera Web
Interface Guide or the Camera Configuration Tool User Guide.
Avigilon Certificates 15

3. Select the Require trusted device certificates: checkbox.
4. Click OK.
Encrypting Video
To improve the security of your ACC system you have the option of encrypting live video that your ACC
Client receives from sites. Recorded video is always encrypted. You can encrypt video from all sites, or
choose specific sites that will use encrypted video.
Encrypting Video from All Sites
2. In the Security tab, select the Encrypt video from all sites checkbox.
3. Click OK.
This setting will enforce encrypted video for any new video streams on your ACC Client. Any previously
established connections will continue using their configured settings.
Encrypting Video from Specific Sites
2. In the Site Networking tab, find and select a site that will use encrypted video from the list.
3. In the Connection Type: drop-down list, select WAN (Secured).
Repeat this step for any other sites that should use encrypted video.
4. Click OK.
Multiple Server Sites

A site can contain multiple servers that share settings and tasks. For example, users and groups that are
added to the site will automatically have access to all linked servers.
Tip: Plan how your system should be configured before connecting servers to sites to avoid
reconfiguring settings each time a server is added.
Connecting Servers to a Site

Sites only have one server by default, but you can add multiple servers to a site and manage them together.
All servers within a site share settings and are represented as one unit in the System Explorer.
Encrypting Video 16
When servers are installed a significant distance apart, they may only share users and group information.
These sites can be joined into families. For more information, see Site Families on page 92.
Note:
l If you're using the Avigilon Artificial Intelligence (AI) Appliance, connect the appliance to an
NVR before connecting that NVR to your site.
l Servers must have the same version of the ACC software to be connected.
l Servers should be on the same broadcast domain or broadcast network because the servers
will exchange data.
l Ensure ports 38880 to 38884 TCP/UDP are open across the network.
l Ensure servers have unique hostnames.
l When a server joins a site, its site license must be reactivated. For more information, see
Reactivating a License on page 13.
2. Click .
The Site Management tab lists all accessible and connected sites and servers. If you can't find your
site, you'll need to search for it. For more information, see Discovering Sites on page 4.
3. Select your server and drag it to a different site.
Sites without any servers are automatically removed from the list.
4. Reactivate the site license.
After the server is connected to the site, settings are merged and the following rules are applied:
l Unique settings from the server are added to the site.

l When settings are identical, only the site version is kept.
l When a server setting and a site setting share the same name but are configured differently, the
server setting is added to the site and renamed: <setting name> (server name), e.g. Email1 (Server2F).
l Site Views are combined.
l Site organization settings override server settings when merged. Any unorganized elements
from the server are listed at the bottom of the site View.
l All user groups are merged.
l If groups have the same name, the site settings are used and users from both the site and the
server are added to the group.
l New groups to the site automatically receive access to all the devices in the site.
l New groups to the added server automatically receive access to all the devices that are
connected to the server.
Connecting Servers to a Site 17

l Users with the same name will share configured settings, including passwords, and gain group
permissions from the server.
l Active Directory settings are configured at the site level. Before adding a server to a site with Active
Directory, check the following or the connection will fail. For more information, see Importing Active
Directory Users on page 79..
l A Windows server is connected to the same Active Directory domain as the site.
l If adding an Avigilon Hardened OS appliance to a site with Windows servers, the site must
clear the Use ACC service account and Enable nested groups checkboxes and enter a
username (for example, [email protected]) and password.
l If Active Directory is configured on an Avigilon Hardened OS appliance, it must be connected
to the same Active Directory domain as the site. An appliance without any Active Directory
configuration can be added to a site and will inherit the domain from the site.
Note: Disconnect the server from a site before making any of the following changes:
l Changing the hostname

l Changing the IP address
l Reinstalling Windows or installing a different version of Windows
l Replacing the server with another server
l Decommissioning the server
Disconnecting Servers from a Site

When you disconnect a server from a site, it becomes a separate server under its own site.
Disconnected servers retain all settings from the site it was previously connected to.
2. Click .The Site Management tab lists all the sites that you can access and all the servers that are
connected to each site.
3. Select a server from the site and click Disconnect from Site….
4. After the server is disconnected, you'll need to reactivate the site licenses. For more information, see
Reactivating a License on page 13.
You can purchase new licenses for a disconnected server or you can deactivate the required licenses from
the previous site. Deactivated licenses can be activated for other sites. For more information, see
Deactivating a License on page 12.
Site Health
The Site Health tab provides an overview of your site.
Disconnecting Servers from a Site 18

1. In the New Task menu , click Site Health.
2. In the System Explorer, select a site.
For site families, if you are logged in to the parent site you can see the status of all child sites. If you are only
logged in to a child site, the parent site status is displayed as unknown.
The following icons identify the status of each component:
The component is functioning normally.

The component requires your attention.
The component is unavailable or offline.
The component status is unknown.
Exporting a Report
You can export the site health information as a CSV or PDF file. The CSV file includes additional information
about device IDs and connection status.
1. In the bottom-right corner, click Export to CSV or Export to PDF.

2. Enter a report name and select a file location.
The report is downloaded.
Filtering Site Information

By default, all server and appliance information is displayed.
l In the search bar, enter the name of the server.

l Below the Site Information: box, click an icon to show or hide a section.
General information about your server or appliance.
Network adapter information.
Server hardware information.
Device information.
Access Control Manager™ appliance information.
Information about servers with warnings and errors.
Site Information:
At the top of the tab are details about the site. This information is not displayed if the ACC ES HD Recorder
or ACC ES Analytics Appliance is functioning as an independent site.
Name Description
License Id: The site identifier used in the Avigilon licensing server.
Exporting a Report 19
Name Description
Site License Usage: The number of camera, FIPS camera, analytics, License Plate Recognition
(LPR), Face, and point of sale (POS) channels used over the total number of
channels available for the site.
Note: Channels from ACC ES appliances are not included in this count
and can be found in the Server License Usage: area.
Avigilon Cloud Services: The status of the connection to the Avigilon Cloud Services platform.
Server Name
At the top of each pane is the name of the individual server in the site. Beside the name is the server status.
General Information:
Name Description
Server Version: The ACC Server version number.
Server IP: The server's IP address.
Model Name: The server's model name. Only available if the server's SNMP service is
enabled.
System Name: The server's user-configurable name. Only available if the server's
SNMP service is enabled.
Service Tag: The server's service tag. Only available if the server's SNMP service is
enabled.
CPU Load: The percentage of server processing power that is used by the ACC Server
software.
Memory usage: The amount of memory used by the ACC Server software.
System Available The amount of storage available for video recording.

Memory:
Up Time: The amount of time the server has been running since it was last rebooted.
Site License Usage: The number of site licenses used for camera, FIPS camera, analytics, LPR,
Face, and POS channels on the server.
Devices that do not generate video streams do not use camera channels.
Server License Usage: The number of factory-installed camera and analytics channels. These
channels are used before channels from the site licenses.

Name Description
LPR Service: An icon displays the LPR service status:
The LPR service is running correctly.

The LPR service is unavailable.
Analytics Service: An icon displays the ACC Analytics Service status:
The ACC Analytics Service is online.

The ACC Analytics Service was overloaded at some point in the last
3 days. Reduce the Total Server Analytics Load by disabling Face
Recognition or the Avigilon Appearance Search feature on some
cameras.
The ACC Analytics Service is offline.
Peak Load (Last 3 Days): The highest percent usage of the analytics service over the last 3 days.
Cloud Service:
Name Description
Representing Site In a multi-server site, one ACC Server is Active and represents the site while
the other ACC Servers are on Standby for automatic activation.
Web Endpoint Status The operational status of the ACC Web Endpoint Service.
The ACC Server communicates with the ACS platform only when the ACC Web
Endpoint Service is up and the ACS platform is connected.
Cloud Connection Status The status of the ACC Server's connection to the ACS platform over the
internet of things (IoT) network.
Region The ACS region that the site is connected to.
Displays only when the ACC Server is connected to the ACS platform.
Last Connected The date and timestamp of the ACC Server's last connection to the ACS
platform.
Never is displayed until the server is booted up the first time.
Network Adapters:
Tip: For servers with multiple network adapters, use one for the camera network and another for the
coroporate network. You can do this by putting the network adapters in different IP subnets.

Name Description
Adapter Name The name of the network adapter that is connected to the server.
Status The operational status of the network adapter.
Link Speed The maximum speed supported by the network adapter based on its network
connectivity. Ensure this is at least 1 Gbps for the camera network.
IP The IP address of the network adapter. Appears empty for network adapters
that are disconnected.
Incoming The bandwidth usage of incoming data.
Outgoing The bandwidth usage of outgoing data. This includes video streaming to the
ACC Client software, ACC Virtual Matrix software, and ACC Mobile 3
application.
Hard Drives:
Only available if the server's SNMP service is enabled.
Name Description
Disk Name The hard disk name.
Product ID The hard disk product number.
Serial No The hard disk serial number.
State The physical state of the hard disk.
Rollup Status The overall (worst) state of the hard disk. Statuses include:
l Other
l Unknown
l OK
l Non-critical
l Critical
l Non-recoverable
l Absent
SMART Alert If there is a Self-Monitoring, Analysis, and Reporting Technology (SMART) Alert
for the disk reliability or imminent failure, it will appear in this column.
Power Supplies:

Name Description
Location Name The power supply location in the chassis.
Status The power supply status.
Type The power supply type.
Sensor State Additional information about the power supply provided by the sensor.
Cooling Devices:
Name Description
Location Name The cooling device location in the chassis.
Status The cooling device status.
Type The cooling device type.
State Settings The cooling device state.
Temperature Probes:
Name Description
Location Name The temperature probe location in the chassis.
Status The temperature probe status.
Type The temperature probe type.
State Settings The temperature probe state.
Array Storage Controllers:

Only available if the server is associated to the storage device and the server's SNMP service is enabled.
Name Description
Name The storage controller name.
ID The storage controller identifier.
State The storage controller state:
l Unknown — The state is unknown.

l Online — The controller is available.

Name Description
l Offline — The controller is unavailable. It may be in self-test mode.
Status The storage controller status:
l Unknown — The status is unknown.

l Unused — The controller cannot report its status.
l OK — The controller is working as expected.
l Warning — The controller requires attention.
l Failed — The controller has failed.
Location The storage controller location.
Management URL The URL to access the storage controller web interface.
Last Updated Shows when the storage controller status was last updated. If the date is more
than 10 minutes in the past, the controller may be offline.
Devices:
Name Description
General The name, model number, location, and Logical ID of the device.
An icon displays the device connection status:
The device is connected.

The device has disconnected for less than 5 minutes.
The device has disconnected for more than 5 minutes.
Network The IP and MAC addresses of the device.
Hardware The firmware version and serial number of the device.
Compression The video compression rate, resolution, quality and images per second (ips) of
video streamed from the device.
This column may be empty if the device is disconnected.
Retention The age of the oldest recorded video that is not a protected bookmark, and
the age of the oldest archived video if available.
Device ID CSV export only. The device identifier. This contains information about the
camera, server, and site and can be used for third-party integrations.
Analytics The Avigilon Appearance Search, Face Recognition, or Face Mask Detection
feature is enabled, disabled, or unsupported.
Camera ID String CSV export only. The camera identifier. This can be used in third-party
integrations.

Name Description
Connected CSV export only. Whether the device is connected to the server or not.
Visible CSV export only. Whether the device has been discovered by the ACC system
or not.
Error Flags CSV export only. A description of any authorization, network, or connection
errors that occurred.
Status CSV export only. The device status:
l Online — the device is connected.

l Removed — the device is disconnected without an error.
l Communication Error — the device is disconnected for longer than 5
minutes.
l Failed — an error occurred on the device.
l Unknown — the device status is unknown.
Access Control Manager Appliance

Feature Description
Appliance Name: The name of the ACM appliance.
IP: The IP address of the ACM appliance.
Viewing Site Logs

Track system usage and diagnose issues by viewing a list of events that occurred in the ACC software.
System events are kept as long as video data is available or for 90 days, whichever is longer.
1. In the New Task menu, click Site Logs.

2. In the top-left area, select the types of events and their details to search. See:
l Server Events on the next page
l Device Events on page 28
l User Events on page 29
l Access Events on page 31
3. Select the site, server, or devices you want to search.
4. Set the date and time range of the search.
5. Click Search.
6. Select a column header to sort results by Time, Type, or Message.
7. Click a search result to display the event details at the bottom of the tab. You may need to scroll
down to view the entire event details.
Viewing Site Logs 25

Note: It may take 30 minutes for an entry to be displayed, especially Access Events for live or
recorded video.
Exporting Site Log Results

Export event details as a text or CSV file. Keep the exports for your records or if you need to troubleshoot an
issue with Avigilon Technical Support.
1. In the lower-left corner, click Save events to file….

2. Select a location, file name, and type.
Tip: Entire event details are viewed at the bottom of the Site Logs screen and are not saved to the
file. For some examples, see Site Log Examples on page 32.
Event Details
The following table describes the event details for a search result.
Property Description
Event message An overview of the event.
Time: The time the event occurred.
Type: The type of event that occurred.
Server: The name of the ACC Server that the event occurred on.
Device: The name of the device. For Device events only.
Client: The name of the machine and its IP address that the ACC Client runs on. For
User events only.
Details: Additional information about the event that occurred.
Site Log Descriptions

Server Events
The following table describes the events of ACC server operation and failure in site logs.
Event Description
Start/Stop Server software has restarted or stopped normally or abnormally.
License Any of:
l Server software license expires soon.
Exporting Site Log Results 26

Event Description
l Server software license has expired.

l Server software license has partially expired.
Database Any of:
l Server database has generated an error.

l Server database has generated an error during initialization.
l Database environment was deleted or forcefully deleted.
l Database was recreated, recovered or lost.
l Corrupted database occurred and was unrecoverable.
l Database was re-indexed.
Data Any of:
l Server data volume has failed.

l Server data volume was recovered.
l Server data volume size was reduced.
l Server generated an error while writing data.
l Server data upgrade has started.
l Server data upgrade has completed.
l Server data upgrade has failed.
l Server data recovery has started.
l Server data recovery has completed.
l Server data recovery has failed.
Hardware A server hardware error has occurred.
Archive Any of:
l Server backup has started.
l Server backup has completed.
l Server backup has failed.
Network Any of:
l Server network connection was found.
l Server connection to the site was lost.
Email An email notification server error has occurred.
Memory A low memory resources error has occurred.
Server Events 27
Event Description
Installation Any of:
l Server upgrade and/or bundle of components has started.
l Upgrade of a component has started or finished. For example, ACC

Client.
Analytics Any of:
l Video analytics service is unable to process all the objects detected by

the system. This typically occurs if the system detects a large number of
objects in a short period of time.
l Server is unable to communicate with the video analytics service to

perform Avigilon Appearance Search queries
Access Control Any of:
l ACM server was connected or disconnected.
l Service was offline or restored.
l Input was activated or deactivated.
l New certificate or certificate validation has failed.
l Input error has occurred.
LPR Start/Stop The LPR service has restarted or stopped.
Avigilon Cloud Services Any of:
l A user has connected to the Avigilon Cloud Services platform.

l A user has disconnected from the Avigilon Cloud Services platform.
l A user has connected to Avigilon Cloud Services using an ACC Connect
subscription.
l A status update of an ACC Connect subscription connection has
occurred.
User Sync Occurs periodically to synchronize any connected Active Directory groups and
users information.
Device Events
The following table describes the events of camera or device operation.
Event Description
Start/Stop A camera or device has restarted or stopped.
Connection Any of:
l A camera or device has connected to a server.
Device Events 28
Event Description
l A camera or device has disconnected from a server.
l A camera or device has connected to a standby server.
l A camera or device has disconnected from a standby server.
l A camera or device connection has been restored.
Connection Failure Any of:
l A camera or device connection has failed.
l A camera or device connection has failed for more than 5 minutes.
Firmware Upgrade Any of:
l A camera or device firmware upgrade has started.
l A camera or device firmware upgrade has been completed.
l A camera or device firmware upgrade has failed.
l A camera or device is detected to be running obsolete firmware. The

system is unable to perform an automatic upgrade.
Network Any of:
l Network packet loss is acceptable for the impacted camera or device.
l Network packet loss is unacceptable for the impacted camera or

device.
Recording Error Any of:
l A camera or device recording has started.
l A camera or device recording has ended.
l A camera or device recording was interrupted.
l A camera or device recording has resumed.
Arbitrary Events An event has originated from a third-party camera or device.
User Events
The following table describes the events of user and group administration updates.
Event Description
Site Setting An administrator has changed site settings.
Any of:
l A user was added, modified, or deleted.

l A user group was added, modified, or deleted.
User Events 29
Event Description
l Access rights for a group was added, modified, or deleted.

l An entity was added, renamed, or deleted from Site View.
l An external directory for an Access Control or Active Directory group or
user was added or removed.
Server Setting A user has changed the server settings.
Device Setting A user has changed the camera or device settings.
Device Connection Any of:
l A user has connected a camera or device to a server.
l A user has disconnected a camera or device from a server.
Digital Output A user has manually triggered a digital output.
Speaker Any of:
l A user is broadcasting audio through camera or device speakers.
l A user has stopped broadcasting audio.
Bookmark Any of:
l A user has added a bookmark.
l A user has updated a bookmark.
l A user has deleted a bookmark.
PTZ Any of:
l A user has moved a PTZ camera.
l A user has left a PTZ camera idle.
View Any of:
l A user has added a saved View.
l A user has updated a saved View.
l A user has deleted a saved View.
Map Any of:
l A user has added a new map.
l A user has updated a map.
l A user has deleted a map.
Web Page Any of:
l A user has added a new web page.
User Events 30
Event Description
l A user has updated a web page.
l A user has deleted a web page.
Site View A user has updated the way cameras are organized in the System Explorer.
Custom keyboard A user has triggered a custom keyboard command.

command
Central Station A user has sent a test message, known also as a heartbeat notification, to the
central monitoring station.
Access Control A door event has occurred.
Any of:
l Door access was denied.

l Door access was granted.
l Door was closed.
l Door was forced.
l Forced door was closed.
l Door was held open.
l Door was opened.
l Door was in a duress state.
l Door received a request to exit.
l ACM panel or subpanel input was activated.
l ACM panel or subpanel input was deactivated.
l ACM panel or subpanel input was activated.
l Fault was detected for the ACM panel or subpanel input.
l Fault was cleared for the ACM panel or subpanel input.
Metadata Retention An operator has changed the settings for Metadata Retention.
Access Events
The following table describes the events of a user or group accessing the ACC system, and live and
recorded video.
Event Description
Export Any of:
l A user has performed a file export.

l A user has performed a file export that failed.
l A user has performed a video export.
Live Video A user has accessed a live video stream.
Access Events 31
Event Description
Login Failure A user login to the server has failed.
Login/Logout Any of:
l A user has logged in or logged out.

l A user has enabled or disabled Emergency Privilege Override.
l A secondary user provided dual authorization for the primary user.
Recorded Video A user has accessed a recorded video.
Search Any of:
l A user has performed Appearance Search based on a physical

description of a person or vehicle of interest.
l A user has performed Appearance Search based on an uploaded
image of a person or vehicle of interest.
l A user has performed Appearance Search based on a segment of
recorded video.
Site Log Examples

User Group Added
The following message shows an event about a user group that was added.
Message: Site setting (user group'username') was added by administrator.
Time: Fri, Oct 01, 2019 1:23:45 PM

Type: User
Server: server_name
Client: client_name(nnn.nnn.nnn.nnn)
Details: Group Name (groupname)
Dual authorization (Clear)
Two-Factor Authentication (Clear)
Min Password Strength (strong)
Rank (Unranked)
Access Granted to a Device
The following message shows a user group that was granted access to a device by the administrator user.
Message: Site setting (user group 'groupname') - access right to

device,'devicename', was restored by administrator.
Time: Fri, Oct 01, 2019 1:23:45 PM

Type: User
Server: server_name
Site Log Examples 32

Details: View live images (Clear ==> Selected)
Trigger digital outputs (Clear ==> Selected)
Broadcast to speakers (Clear ==> Selected)
View high-resolution images (Clear ==> Selected)
Listen to microphones (Clear ==> Selected)
User Accessed Footage from Multiple Cameras
The following message shows an event about a user who has accessed video footage from multiple
cameras.
Message: Live video viewed for camera 'camera_B' from time 2019-10-01
01:23:12.123 PM to 2019-10-01 01:33:12.123 PM by 'username_A'
Time: Fri, Oct 01, 2019 01:33:12 PM

Type: User
Server: server_name
Message: Live video viewed for camera 'camera_A' from time 2019-10-01
01:12:12.123 PM to 2019-10-01 01:22.12.123 PM by 'username_A'
Time: Fri, Oct 01, 2019 1:22:12 PM

Type: User
Server: server_name
User Group Privileges Update
The following message shows the details of a user group privileges update.
Message: Site setting (user group 'groupname') - access right to site view,
'sitename', was added by administrator.
Time: Fri, Oct 01, 2019 1:23:45 PM

Type: User
Server: server_name
Details: Listen to microphones (Selected)
Setup general settings (Selected)
Setup network settings (Selected)
Setup image and display settings (Selected)
Setup compression and image rate settings (Selected)
Setup image dimension settings (Selected)
Setup motion detection settings (Selected)
Setup privacy zone settings (Selected)
Setup manual recording settings (Selected)
Setup digital input & output settings (Selected)
Setup microphone settings (Selected)
Setup speaker settings (Selected)
User Accessed Footage from Multiple Cameras 33

Setup analytics settings (Selected)
Setup teach by example settings (Selected)
Setup PTZ settings (Selected)
Setup web configuration settings (Selected)
Setup name settings (Selected)
Manage site (Selected)
Setup site view (Selected)
Setup user and group settings (Selected)
Setup Active Directory Synchronization (Selected)
View high-resolution images (Selected)
Manage saved views (Selected)
Manage maps (Selected)
Manage web pages (Selected)
Manage virtual matrix monitors (Selected)
Manage collaboration sessions (Selected)
Manage user sessions (Selected)
Setup corporate hierarchy (Selected)
Setup alarm management settings (Selected)
Setup POS transaction settings (Selected)
Setup LPR settings (Selected)
Setup LPR watch lists (Selected)
Setup external notification settings (Selected)
Setup rule engine settings (Selected)
View site logs (Selected)
Connect and disconnect devices (Selected)
View Site Health (Selected)
Manage server (Selected)
Setup schedule settings (Selected)
Setup recording and bandwidth settings (Selected)
Setup Storage Management (Selected)
Manage server (Selected)
Setup schedule settings (Selected)
Setup recording and bandwidth settings (Selected)
Setup Storage Management (Selected)
Backup settings (Selected)
Setup server analytics (Selected)
User Information Update
The following message shows specific changes in a user information update.
Message: Site setting (user 'username') was updated by administrator.
Time: Fri, Oct 01, 2019 1:23:45 PM
User Information Update 34

Type: User
Details: First Name (noname ==> my first name)
Last Name (noname ==> my last name)
Password never expires (Clear ==> Selected)
User Performed Appearance Search
The following message shows an event about an Appearance Search performed by a user on an uploaded
photo, including the reason in Details and the photo, if available.
Message: Appearance Search from image performed from 2020-Sep-01 01:45:00.000

PM to 2020-Sep-01 07:50-00.000 PM by administrator.
Time: Tue, Sep 01, 2020 1:23:45 PM

Type: User
Server: server_name
Client: client_name
Devices: device_name_a, device_name_n
Details: Looking for suspicious individual found on premise.
User Login Failed
The following message shows an event about a failed login by a user.
Message: Failed login by user 'username' on client 'clientname', client type

'ACC Client'
Time: Fri, Oct 01, 2019 1:23:45 PM

Type: User
Server: server_name
Client: clientname
Upgrading Your Site Remotely

You can remotely upgrade your site using the ACC Client software rather than updating each component at
its physical location. You can install or upgrade server software, services and plugins, language packs, and
camera firmware.
For upgrades to servers and appliances:
l Download and install the latest version of the ACC Client software first.
l NVR servers must run ACC Server version 5.10.24.1 or later.
l ACC ES Recorders must run ACC Server version 5.10.24.1 or later.
l Avigilon video analytics appliances must run ACC Server version 6.0 or later.
User Performed Appearance Search 35

Set up failover connections before performing an upgrade to maintain a video connection during the
update. This allows cameras to connect to a secondary or tertiary server while the primary server
restarts. For more information, see Failover Connections on page 45.
If your site is connected to ONVIF® Profile G cameras with SD cards that are recording video, the ACC
Server can recover video that is missed during the upgrade when the server comes back online. For
more information, see Recovering Video from Profile G Cameras on page 47.
ONVIF is a trademark of Onvif, Inc.
Tip: Between each step during Site Upgrade, you can close the dialog box and continue regular
operations.
1. Download the latest version of the ACC component installer from avigilon.com.
2. Install and run the latest version of the ACC Client software.
3. In the ACC Client software, log in to your site.
5. Click the site name, then click Site Upgrade.

6. In the top-right corner, click Upload and open the downloaded installer.
7. Confirm the correct installer was selected and click OK.
The installer will be uploaded to one server and then distributed to other servers in the site. This
process may take several moments.
When the installer has been distributed throughout the system, the Status column will display an
Upgrade button.
8. In the Status column, click Upgrade.
9. Click OK. The status bar displays the progress.
If the component was a service, plugin, or firmware upgrade, the server will not reboot. You may
need to open and close the Site Upgrade dialog to verify the ACC component version updated.
If the component was a server upgrade, the server will reboot. During the reboot, the server will
disappear from the list until it reconnects with the system. You may need to log back in to the site to
see the progress.
Upgrading Your Site Remotely 36

To maintain secondary or tertiary connections, wait for each server to complete its upgrade before
starting another server.
10. Repeat steps 6 and 7 for each component you want to upgrade.
Removing an Upgrade Installer

If you've uploaded the wrong installer to the site, you can remove the installer before the upgrade is
complete.
1. In the Site Setup tab, click .

2. Click Remove.
3. Click OK.
The upgrade installer will be deleted from the system.
Backing Up Site Settings
Note: Backup files can only be restored on sites that are running the same or later version of the
ACC Server software.
Back up site and server configuration settings to apply them to a second site, or restore them in the event of
an unexpected system failure.
2. Click .
3. Select the server that you want to back up. Site settings are automatically included in the backup file.
4. Select the Encrypt the backup file. checkbox. Enter and confirm a password.
If this encryption password is lost, the file will not restore any system settings.
5. Click OK.
6. Name and save the file.
The backup file is saved in Avigilon Settings File (.avs) format.
Restoring Site Settings
Note:
l You cannot restore settings from your 5.2.2 or earlier version server through this version of
the ACC Client software.
l Make sure the new site is licensed to run the same features as the previous site.
Removing an Upgrade Installer 37

If you have a backup Avigilon Settings File (.avs), you can restore the settings after a server replacement or
while setting up an independent site.
When you restore settings, existing settings are overwritten. When site settings are restored, the settings are
merged with previous settings.
2. Click .
3. Select the .avs file that you want to restore.
4. If the backup file is encrypted, enter the password.
5. Select the settings you want to restore.
l Restore site and server settings — Restores all settings in the site and the selected server.
Note: Do not select this option if the server is part of a multi-server site. The site
settings are maintained by the other connected servers.
l Restore server settings — Restores all settings to the selected server.

l Use custom settings — Lets you specify the settings that you want to restore.
Some custom settings have dependencies that may cause unexpected issues if they are not
supported by the server.
6. Select the server you want to restore.
Only select servers from the Recommended Servers list. Servers in this list do not have any existing
device connections. Restoring settings to a server not listed may overwrite existing device
connections or cause the system to exceed its license and processing limits.
7. Click OK.
If you restored the site settings, settings will merge:
l Unique settings are added to the site.

l If the settings are identical, only the current site version is kept.
l If an import setting and a site setting have the same name but are configured differently, the import
setting is added to the site and renamed in this format: <setting name> (Import), like Email1 (Import).
l In the rules engine, the Notify users (default) rule is always added and renamed, even if the
settings are the same. The import version is enabled and the site version is disabled by
default.
l The two site Views are combined.
l The import settings take precedence.
For example, a map from the import file is already used in the site. Currently, the map is stored
at the top of the site View. But in the import file, the map is kept at the bottom. After the import
settings are merged with the current site settings, the map is moved to the bottom.
Restoring Site Settings 38

l Unorganized elements from the import file are listed at the bottom of the site View.
l User permission groups are merged.
l If groups have the same name, the import settings are used and the users from both the import
file and the current site are added to the group.
l If the site supports new permissions that are not available in the import file, the new
permissions are disabled by default for the imported group.
l Default group settings (i.e. Administrators, Power Users, Restricted Users, Standard Users) will
use the default site settings for permissions that are not available in the import file.
l Groups added from the import file automatically gain access to all the new devices that were
added since the settings were exported.
l Users with the same name will use the import settings, including passwords.
Servers and Storage

Configure recording and archival settings to manage your storage usage. You can also configure the priority
of failover servers.
Identity Data Retention

Note: These settings override protected bookmarks and video retention settings.
Depending on your privacy policy or regional regulations, you may only be able to retain identifying data for
a specific amount of time.
2. Click the site name, then click Identity Data Retention .

3. Select the checkbox next to each available feature and enter the maximum number of days to retain
data.
4. Click OK.
Recording and Bandwidth

The Recording and Bandwidth settings define how long recorded video is stored. You can set the maximum
record time for each camera connected to a server, and configure Data Aging settings.
Video Retention
The Total Record Time is estimated based on continuous recording and may not reflect the actual video
retention.
The actual video retention is determined by the Max. Record Time setting and the average camera data
rate. The actual retention time may exceed the Max. Record Time setting by 5 minutes.
Servers and Storage 39

Data Aging
By default, the Data Aging setting stores both high-resolution and low-resolution video until the Tier 1
storage is full. Once the storage is full, older video will be deleted.
To increase the amount of video stored when the Tier 1 storage is full, update the Data Aging setting to
discard a percent of the high-resolution video. The system will discard the oldest high-resolution video and
only store the low-resolution video to maximize storage. The oldest video stored will be low-resolution.
The extent of data aging that is available depends on the cameras connected.
l For JPEG2000 or JPEG compression cameras, data aging is available at three rates:
l High Bandwidth — Records at original quality.
l Half Image Rate — Records half of the data to make room for new recordings.
l Quarter Image Rate — Records a quarter of the original data, allowing you to still view older
video.
l H.265 and H.264 cameras that support data aging, are available at two rates:
l High Bandwidth — Keep the original high quality video and a secondary low resolution
stream.
l Low Bandwidth — Only keep the secondary stream of low resolution video.
Note: Data aging only occurs when the secondary stream is enabled.
l For H.265 and H.264 cameras that do not support data aging, only the High Bandwidth video is kept.
Configuring Data Aging
Note: When using Data Aging with the Continuous Archive feature, make a note of the lowest data
aging setting. The Continuous Archive settings should archive video at least one day less than the
data aging setting to ensure video is archived before it is deleted. For more information, see
Continuous Archive on the next page.
2. Select a server, then click Recording and Bandwidth.
The Data Aging column shows an estimate of the recording time that is available at each image rate,
given the amount of space on the recording device.
Data Aging 40
3. In the Data Aging column, move the sliders to adjust the amount of video that is stored at each image
rate.
l To change the data aging settings for all linked cameras, move the slider for one linked
camera and all linked cameras will be updated.
l To change the data aging setting for one camera, break the camera's link to other cameras by
clicking the icon to the left of its name, then make your changes.
4. In the Max. Record Time column, manually enter a maximum record time or select one of the options
from the drop-down list for each camera.
Note: If the time estimated in Total Record Time is significantly shorter than the Max. Record
Time, the camera's actual recording time will be closer to the Total Record Time estimate.
The total recording time assumes continuous recording, and will increase with a Recording
Schedule.
5. Click OK.
Continuous Archive
The Continuous Archive feature automatically saves video to the archive directory in hourly blocks using the
server's local time.
Archived video can be accessed as recorded video. For more information, see Playing Recorded Video
with the Timeline on page 148.
Archived video can also be reviewed in the Avigilon Player software.
Enabling Storage Management

Before you can enable the Continuous Archive feature, you must enable Storage Management on your ACC
Server and select the archive location:
l Network video recorders:
1. In the ACC Admin Tool, select the Settings tab and click Storage Management.
2. Select the Enable Storage Management checkbox and select the archive folder.
3. Click OK to save.
l Avigilon Hardened OS appliances:

2. Select a server, then click Server Management and log in.
3. Click Network Storage Management, then click Enabled.
4. Select the protocol and enter the path to the preferred archive location. Enter the network
location credentials if required.
Continuous Archive 41
l CIFS — Common Internet file system. The network path is typically in this format:
//<hostname or IP> / <path>
l NFS — Network file system. The network path is typically in this format: <hostname or
IP> : <path>
5. Click Apply.
Enabling Continuous Archive

Archiving should be configured along with Data Aging. By configuring both, you'll have a tiered storage
configuration to manage the amount of video retained on your local server.
Note: Set the Archive video older than: parameter to at least one day less than the Data Aging
setting. This ensures that you always have high quality video of important events. For more
information about Data Aging, see Recording and Bandwidth on page 39.
2. Select a server, then click Storage Management .

3. Select the Enable Continuous Archive checkbox.
4. In Camera(s) to Archive:, select the devices to include in the archive.
5. In Options, define the following:
l Archiving permitted: — Specify the time frame when Continuous Archive is permitted. The
time you select is the server's local time.
If you want archiving operations to occur 24 hours each day (including retries), specify the time
frame to be 00:00 to 23:59.
l Archive video older than: — The minimum number of days before recorded video is archived.
Ensure this value is less than the number of days specified in Recording and Bandwidth for
deleting High Bandwidth video on your local server. One fewer day is enough to account for
network restricted retries.
Tip: Recorded video remains in the site until it is removed by data aging. For more
information, see Recording and Bandwidth on page 39.
l Delete archived video older than: — Automatically deletes recorded video older than the
number of days specified. The maximum setting is 3650 days (10 years).
If this setting is smaller than the Archive video older than: setting, video will be deleted
immediately after it is archived.
Enabling Continuous Archive 42

l Delete oldest archive when disk full: — Automatically deletes the oldest archive files when the
archive storage location is full.
Disable this setting if your storage is managed by a disk system.
6. Click OK.
The Status area displays information about the last, current, and queued archive jobs.
Each video archive is saved in a subfolder within the configured archive directory and is named after the
archive start date and time.
If an error or network issue occurs during the archiving process, the ACC system will automatically retry
archiving.
Resetting Continuous Archive

The Continuous Archive feature will queue jobs after the last archive. To clear the archive queue, reset the
continuous archive feature.
2. Select a server, then click Storage Management .

3. Click Reset Continuous Archive.
4. Click OK.
The next archive job will start at the beginning of the next hour, if permitted.
Manual Recording Setup

When manual recording begins in an image panel, you are telling the camera to record video outside of its
recording schedule. Manual recording continues until it is stopped, or until the maximum manual recording
time is reached.
To set the maximum manual recording time, follow these steps:
1. In the camera Setup tab, click .

2. Define the following:
l Manual Recording Duration: — How long before recording is triggered should the camera
record.
l Pre-Trigger Record Time: — How much time should be recorded before recording is
activated.
Click Apply to Devices… to apply the same settings to other cameras of the same model.
3. Click OK.
To learn how to start recording, see Manually Recording Video on page 148.
Setting Up a Weekly Recording Schedule

You can set up a weekly recording schedule by applying templates to cameras for each day of the week.
Resetting Continuous Archive 43

2. Select a server, then click Recording Schedule .

3. Select a template from the Templates: list. For more information, see Recording Schedule Templates
below.
4. In Default Week, click the days your template will cover for each camera on your site.
5. Click OK.
Recording Schedule Templates

The recording schedule is set using templates that instruct cameras on what to record and when. For
example, you can create one template for weekends and another for weekdays.
Note: Recording templates are shared across a site.
Adding a Template
2. Select a server then, click Recording Schedule .

3. In the Templates: area, click Add Template .
4. Enter a name for the New Template.
5. Click the Set Area button, then click or drag the cursor across the Recording Mode: timeline to set
the types of events cameras will record. Individual rectangles on the Recording Mode: timeline are
colored when they have been selected.
The Recording Mode: options include:
l Continuous — Records video constantly.

l Motion — Records video when motion is detected.
l Digital Inputs — Records video when a digital input is activated.
l Alarms — Records video when an alarm is activated.
l POS Transactions — Records video when a point of sale (POS) transaction is made.
l License Plates — Records video when a license plate is detected.
6. To disable recording in parts of the template, click Clear Area, then click or drag the cursor across the
timeline to remove set recording periods.
Recording Schedule Templates 44

7. If cameras are not recording in Continuous mode all day, you can set cameras to record reference
images between events in the recording schedule.
l Select the Record a reference image every: checkbox and set the time between each
reference image.
Editing and Deleting a Template
1. In the Setup tab, select the server you want to edit and click .
2. Select a template from the Templates: pane and do one of the following:
l To edit a template, modify the schedule.
l To rename a template, click Rename Template and enter a new name.
l To delete a template, click Delete Template.
3. Click OK.
Failover Connections
When connecting devices, you have the option to assign a failover connection to a backup server. This
connection allows a device to continue recording if connection to the primary server fails.
Note: Failover connections can only be made between servers within the same site. When a
failover connection is made, a single failover license is required for each camera.
Each device can be connected to multiple servers. The Connection Type: determines when the device will
connect.
l Primary: — Devices automatically connect to this server when on the same network.
l Secondary: — When the Primary server is not available, the device will connect to this server.
l Tertiary: — When the Secondary server also fails, the device will connect to this server.
The License Priority: sets the order that devices will connect to a server — 1 is highest and 5 is lowest. If the
server does not have enough camera failover licenses, low priority devices may not connect.
Editing Failover Connections
2. Click the site name, then click Connect/Disconnect Devices .

3. Select a connected device, then click Edit….
4. Select the relationship you want to edit in Change on server:.
Editing and Deleting a Template 45

5. Update the Connection Type: to Primary, Secondary, or Tertiary.
Note: If you select Secondary or Tertiary, update the License Priority:.
6. Click OK.
Failover Examples
Cameras A, B, C, D, E and F have failover connections set to two different servers. For this example, the site
has 6 camera channel licenses with 4 failover licenses, and the license priority is set to 1 for each
connection.
When NVR 1 fails, cameras A and B from NVR 1 automatically connect to their Secondary server, NVR 2.
Failover Examples 46
When NVR 3 fails, cameras E and F automatically connect to their Tertiary server, NVR 2.
Recovering Video from Profile G Cameras
Note: The camera's time must be synchronized with the ACC system time to avoid losing video.
After a network connection or server issue is resolved, the system can recover the video from an ONVIF
Profile G camera that has an SD card recording video.
You can limit how quickly the server recovers video.
Recovering Video from Profile G Cameras 47

2. Select a server, then click Recovery Configuration.
3. Enter the following:
l Maximum streams to recover: — The number of streams to recover at a time. The limit is 200
streams.
l Limit recovery rate: — Select this checkbox to limit recovery speed to 1 minute of video over 1
minute of time. If cleared, the system performance may decrease.
4. Click OK.
Server Management
View the operational status and configuration of your Avigilon Hardened OS appliance, which is pre-
installed with the ACC Server.

2. Select a server and click Server Management and log in.
3. View the operational status in the web interface for your appliance. Depending on your appliance,
this may include the ACC Server name and license, System information, Storage disk, Network uplink
ports, and PoE ports. For more information, see the Avigilon appliance documentation.
Devices
Discover, connect, and manage devices.
Discovering a Device
Avigilon and ONVIF-compliant devices that connect to the same network as the ACC Server will be
automatically detected and added to the Discovered Devices list.
If a device is not automatically discovered, it may be on a different subnet or is a third-party camera that
must be manually discovered.
Note: For third-party ONVIF-compliant devices:
l Update the ONVIF-compliant firmware. Some firmware versions may require an update to
your ACC Server software.
l Configure the date and time details in the device's web interface.
l After the date and time details are entered, synchronize the device to an NTP server. The
ACC Server has a built-in NTP server using IP port 38884 UDP.
Server Management 48
1. In the site Setup tab, click .
2. In the top-left corner, click Find Device….
3. Fill the following fields to find a device:
l Search From Server: — Selects a server to connect to.
l Search Type:
l IP Address — Discover the device by IP address or hostname. The device and server’s
gateway IP must be set correctly for the device to be found.
l IP Address Range — Discover the device by searching within an IP address range.
l Device Type: — Select the device brand.
Tip: Selecting ONVIF will discover ONVIF compliant devices.
l Control Port: — Enter the device control port. The default port number is 55080.
l Apply credentials to all uninitialized devices. checkbox — Enter the password for the
administrator username, or create a username and set a new password.
Note: If you forget the login credentials for an added device, refer to factory reset
instructions in the device manual and repeat these steps to reset its password.
4. Click OK.
Added devices automatically appear in the Discovered Devices list. You can now connect the device to a
server.
Connecting a Device
Note: Some features are only available if the site has the required license, and if you have the
required user permissions.
To access a device, it must be connected to a server within your site. After a device has been discovered
on the network, it can be connected to the server. If you can't see your device, see Discovering a Device on
the previous page.
2. Click .
3. To display only devices in uninitialized state, select the Uninitialized devices checkbox. The devices
are displayed in the Discovered Devices area.
4. In the Discovered Devices area, select the devices and click Connect….
Tip: You can also drag devices to a server in the Connected Devices area.
Note: To connect multiple devices, all cameras must use the same connection settings. To
ensure you can enter login credentials for uninitialized devices, do not select a mix of non-
factory default devices and factory default devices.
5. Select which server will connect to the devices.

6. Connect third-party devices using their native drivers. In the Device Type: drop-down list, select the
device's brand name. The system may only support one type of driver from the device.
7. In the Connection Type: drop-down list, select Primary. The device will automatically connect to this
server if they are in the same network.
For more information about Secondary or Tertiary connection types, see Failover Connections on
page 45.
8. In the License Priority: drop-down list, select the license priority — 1 is highest and 5 is lowest.
This defines the order that devices will connect to the server. If the server does not have enough
camera channel licenses, low priority devices may not be connected. Camera channel licenses are
only used when the device connects to the server.
9. If the camera supports a secure connection, the Device Control: drop-down list is displayed. Select
one of the following options:
l Secure — This default protects and secures the camera configuration and login details.
l Unsecure — The camera configuration and login details may be accessible to users with
unauthorized access.
Cameras with a secure connection are identified with the icon.
10. In the Network Type: drop-down list, select LAN (local area network) or WAN (wide area network).
Select the WAN network type to connect cameras on your local network if the Internet Control
Message Protocol (ICMP) is blocked or disabled.
11. To connect the devices to the ACC Server, enter the password for the administrator username,
or create a username and set a new password.
Note: If you forget the login credentials for a device, refer to factory reset instructions in the
device manual and repeat these steps to reset its password.
12. In the Site View Editor, choose where to display your device in the System Explorer. If it is not
displayed, click .
l If your site includes folders, select a location for the device in the left pane.
l In the right pane, drag devices to set where they are displayed.
l If you are connecting multiple devices at the same time, the devices must be assigned to the
same location.
Tip: If your preferred site is not listed, temporarily connect the device to a different server
that is connected to the site you want.
13. Click OK.
Encrypting Avigilon Devices

To secure communications between your ACC site and Avigilon devices, you can encrypt it with FIPS 140-2
(Level 1).
FIPS 140-2 (Level 1) encryption requires that you have the feature licensed for your site and installed on the
server.
2. Select a device, then click Network .

3. Select FIPS 140-2 (Level 1) from the Encryption Mode: list to enable encrypted communications for
the device.
Enabling FIPS 140-2 (Level 1) may cause your device to reboot.
4. Click OK.
Device Network Settings

Change the IP address of each device after connecting it to ACC site. Then remove the device's default IP
address from the server's network ports.
Note: If the device has a Zeroconf IP address of 169.254.x.x with subnet mask of 255.255.0.0,
change its IP address to a unique static private IP address in the same IP subnet as the server
network interface card (NIC).
For example:
Encrypting Avigilon Devices 51

l Server NIC IP Address / Subnet Mask : 192.168.10.10 / 255.255.255.0
l Current device IP Address / Subnet Mask: 169.254.123.140 / 255.255.0.0
l New device IP Address / Subnet Mask : 192.168.10.100 / 255.255.255.0
2. Select a device, then click Network .

3. Select how the device obtains an IP address:
l Obtain an IP address automatically: — The device will connect to the network through an
automatically assigned IP address.
The device will attempt to obtain an address from a DHCP server. If this fails, the device will
obtain an address through Zero Configuration Networking (Zeroconf) and select an address in
the 169.254.0.0/16 subnet.
l Use the following IP address: — Manually assign a static IP address to the device.
Enter the IP Address:, Subnet Mask:, and Gateway: you want the device to use.
4. Select the Control Port: for connecting to the device. This port is also used for manually discovering
the device on the network.
5. For cameras, select the Enable Multicast checkbox to enable multicast streaming from the device.
This is required to set up redundant recording to multiple servers.
Use the default generated IP Address:, TTL:, and Base Port:, or enter your own values.
6. Click OK.
7. For Rialto Video analytics appliances, allow the system to restart the device.
Disconnecting a Device
2. Select the device you want to disconnect from the Connected Devices list, then do one of the
following:
l Click Disconnect. The device will be disconnected from the server and moved to the
Discovered Devices list.
l Drag the device into the Discovered Devices list.
Replacing a Device
Important: Only permanently damaged or defective devices should be replaced.
Disconnecting a Device 52
Note: For regularly scheduled maintenance, instead of replacing the device, disconnect it and
connect a temporary replacement. For more information, see Disconnecting a Device on the
previous page and Connecting a Device on page 49.
You can replace a device with a similar one and transfer its recorded video in the ACC system.
Replacement devices should have:
l The same username and password as the original device.
If the credentials are different, you may be locked out of the device.
l The same or similar capabilities as the original device.
For example, if a fisheye camera malfunctioned, you could install a new fisheye camera in its place.
After installation, the replacement device will automatically sync with the original device's recorded
video. However, if a video analytics camera is replaced with a fisheye camera, previously recorded
video will appear warped.
The replacement device will take the place of the original device for the following features:
l Recorded and archived video

l Saved Views
l Rules
l Alarms
l Events
l Bookmarks
l Maps
You may need to reconfigure the device's image rate and compression settings or update its motion
detection area. If the replacement device has self-learning video analytics, is linked to ACM doors, or is
used for point of sale (POS) transactions or License Plate Recognition (LPR), reconfigure those settings.
1. Uninstall the original device and install the replacement device.

2. Configure the replacement device with:
l The same username and password as the original device.
l A temporary IP Address. This can be changed after the replacement.
4. Click the site name, then click Connect/Disconnect Devices .

5. In the Discovered Devices area, select the replacement device then click Replace.
6. Select the disconnected device you want to replace.
7. Click OK.
The replacement device syncs with the original device's recorded video and settings.
Replacing a Device 53
Note: For devices with failover connections, the replacement device must replace the
original device on each failover server. For example, if you have a device with 3 failover
connections, you will have to replace that device 3 times. Failover level and license priority
are maintained.
Always uninstall the original device before replacing it in the ACC system. If you replace a device but did
not disconnect the original device from the network, you may receive a connection error if the original
device comes online. If this happens:
1. Disconnect both the replacement and original devices from the ACC system.
2. Perform a factory reset on each device.
3. Connect each device to the ACC system as described in Connecting a Device on page 49.
Rebooting a Device
You can restart all Avigilon devices through the device's General settings. This feature is not available for
third-party devices.
1. In the device Setup tab, click .

2. Click Reboot Device….
The device will disconnect from the Avigilon Control Center system and shut down. When the device starts
up again, the device will automatically reconnect with the server.
Upgrading Camera Firmware

Camera firmware updates are typically included with the ACC Server update packages and are
automatically downloaded and installed to the camera.
While a camera is being upgraded, is displayed beside the camera name. During the upgrade, video will
not display.
After the upgrade is complete, the System Explorer will display again and video from the camera will
resume.
Changing from LAN to WAN

The ACC Server will not be able to detect connected cameras in local area network (LAN) mode if the
Internet Control Message Protocol (ICMP) on your network is disabled or blocked.
Change the camera's network type to wide area network (WAN) mode before disabling ICMP to keep
cameras connected to the server.
Selecting WAN mode will encrypt communications with your device.
Rebooting a Device 54
2. Select the device connections you want to edit from the Connected Devices list.
3. Click Edit….
4. In the Network Type: drop-down list, select WAN.
5. Click OK.
Device Configuration
Update compression and display settings, add privacy zones, and configure linked devices.
Setting a Device's Identity

In a device's General settings, you can give the device a name, describe the location, and give the device a
Logical ID. Logical IDs allow easier keyboard and joystick control.
Note: Certain options are only available if supported by the device.
2. Select a device and click .

3. In the Device Name: field, enter a meaningful name to easily identify it. By default, the device name is
its model number.
4. In the Device Location: field, describe the device location.
5. In the Logical ID: field, enter a unique number to allow the ACC Client software and integrations to
identify this device. By default, the device's Logical ID: is not set and must be manually added.
Tip: If Display Logical IDs is enabled in ACC Client Settings, the device's Logical ID will
appear beside the device's name in the System Explorer.
6. To disable the LEDs on a camera, select the Disable device status LEDs checkbox. This may be
required if the camera is installed in a covert location.
7. Click OK.
Changing the Camera Operating Priority
Device Configuration 55
Depending on the scene, you may want the camera to maintain a specific frame rate rather than use all
available features.
Choose what the camera should prioritize during normal operations.

2. From the Mode: drop-down list, select one of the following:
l High Framerate — the camera will hold the preferred image rate as the priority.
The camera will stream at the configured image rate even if it is unable to use other features
supported by the camera. Depending on the camera model, disabled features may include
self-learning video analytics, Unusual Motion Detection, Wide Dynamic Range (WDR), and
edge storage.
l Full Feature — the camera will maintain the function of all supported features as the priority.
The camera will dedicate more processing power towards maintaining the function of its key
features, and use an optimized image rate. Depending on the camera feature, the image rate
may be capped down to less than half the configured image rate.
3. Click OK.
Compression and Image Rate

Use the camera Compression and Image Rate settings to modify the camera's frame rate and image quality
sent over the network.
For more compression and image rate options, see Enabling HDSM SmartCodec™ Technology on page 59,
Enabling Idle Scene Mode on page 60, and Manually Adjusting Video Streams for Recording on the next
page.
2. Select a camera, then click Compression and Image Rate .
Total Camera Bandwidth: gives an estimate of the bandwidth used by the camera with the current
settings.
Note: For cameras capable of maintaining multiple streams, these settings only affect the
primary stream.
3. In the Format: drop-down, select the preferred streaming format.
Compression and Image Rate 56

4. In the Stream Mode: drop-down, select the number of streams. Single Mode (HDSM 2.0) enhances
the resolution and quality from applicable cameras, but may reduce performance in integrated third-
party software. Use Dual Mode in this case. Dual Mode uses a primary and secondary stream to
manage bandwidth usage.
5. Move the Image Rate: slider to select the number of images per second (ips) you want the camera to
stream. A higher Image Rate results in better video quality but more storage and network bandwidth
usage.
For H.265 and H.264 cameras and encoders, the image rate must be divisible by the maximum image
rate. If you set the slider between two image rate settings, the application will round to the closest
whole number.
6. In the Image Quality: drop-down list, select an image quality setting. An image quality setting of 1 will
produce the highest quality video, require the most bandwidth, and use more storage. The default
setting is 6.
7. In the Max Bit Rate: field, select the maximum bandwidth the camera can use in kilobits per second
(kbps).
8. In the Resolution: drop-down list, select the preferred image resolution.
For thermal cameras, use the default resolution for enhanced video quality.
9. In the Keyframe Interval: drop-down list, enter the preferred number of frames between each
keyframe.
It is recommended to have at least one keyframe per second. For example, if the Image Rate is 20
images per second (ips), set the Keyframe Interval: to 20. This results in 1 keyframe per second.
To help you determine how frequently keyframes are recorded, the Keyframe Period: area tells you
the amount of time that passes between each recorded keyframe.
10. If your camera supports multiple video streams, select the Enable Low Bandwidth Stream checkbox.
Depending on your version of the software, the checkbox may also be called "Enable secondary
stream".
When enabled, the lower resolution video stream is used by the HDSM™ technology feature to
enhance bandwidth and storage efficiencies.
11. Click Apply to Devices… to apply the same settings to other cameras of the same model.
12. Click OK.
Manually Adjusting Video Streams for Recording

Avigilon and third-party ONVIF compliant cameras support the configuration of secondary stream
compression settings.
For the following cameras, you can manually adjust the primary and secondary video stream or allow the
system to use HDSM technology to automatically adjust video bandwidth to meet your requirements:
l 2 MP Avigilon H5A cameras

l 1-3 MP Avigilon H4 HD cameras
l 1-2 MP Avigilon H4 IR PTZ cameras

If local regulations require a specific video stream be recorded or have a minimum resolution, you can
manually adjust the settings or use the HDSM Flexible setting.
Note: If a camera is connected to multiple servers (including failover), the following settings must be
the same at each server connection. Otherwise, settings may overwrite each other, and the camera
will not record with the correct stream settings.

3. Select the Enable Low Bandwidth Stream checkbox.
4. In the Recording Profile: drop-down list, select one of the following:
l Record High Bandwidth — Third-party ONVIF-compliant cameras only. Records video on the
high bandwidth stream. Live video can use either the high or low bandwidth stream.
l Record Low Bandwidth — Third-party ONVIF-compliant cameras only. Records video on the
low bandwidth stream. Live video can use either the high or low bandwidth stream.
l HDSM Auto — Applicable Avigilon cameras only. Records video from both the high and low
bandwidth streams and uses HDSM technology to automatically adjust bandwidth and
storage.
l HDSM Flexible — Applicable Avigilon cameras only. Records video from both the high and
low bandwidth streams and uses HDSM technology to automatically adjust bandwidth and
storage, but allows manual configuration of the low bandwidth stream for live and recorded
video.
l Manual — Applicable Avigilon cameras only. Records video using the manually configured
settings.
5. Adjust the stream settings as needed. For more information, see Compression and Image Rate on
page 56.
Adjust the High Bandwidth Stream settings first. These settings are used to optimize the Low
Bandwidth Stream settings, so some of the settings may change depending on the settings for the
High Bandwidth Stream.
6. If it is not displayed, click to display the Low Bandwidth Stream settings.
If you prefer to record higher resolution video, clear the Enable Low Bandwidth Stream checkbox
and adjust the High Bandwidth Stream settings.
8. Click OK.
The changes immediately take effect. The ACC Client software will continue to use HDSM technology to
manage the display of live video, but recorded video will only display the configured video stream.

The data aging settings in the Recording and Bandwidth dialog box update to reflect the new recording
profile settings.
Enabling HDSM SmartCodec™ Technology
Note: Only available to cameras that support this feature.
HDSM SmartCodec technology operates by separating foreground objects from the background image,
then reduces bandwidth by increasing compression to the background image. Higher quality image is
retained for non-static objects of interest in the foreground while reducing bandwidth for static objects in the
background. When there is no motion in the scene, the HDSM SmartCodec feature switches the camera into
idle scene mode to increase bandwidth savings.
The HDSM SmartCodec feature uses the camera's motion detection area to help define when it should
switch to idle scene mode. You can configure the motion detection area from the Motion Detection dialog
box. For more information, see Motion Detection Events on page 115.

3. Select the Enable HDSM SmartCodec checkbox.
4. If it is not displayed, click to display the HDSM SmartCodec settings.

5. In the Bandwidth Reduction: drop-down list, select Low, Medium, High, or Custom.
If the scene background does not provide any valuable information, for example a white hallway,
choose High to enhance bandwidth savings. If the scene background involves more movement, for
example a traffic intersection, choose Low. This setting provides you with some bandwidth savings,
while maintaining enough background clarity to see events in full context.
6. In the On Motion: section, choose the preferred Background Image Quality: option.
An image quality setting of 1 will produce the highest quality background image but require the most
bandwidth.
When motion activity is detected, the foreground areas of the video are streamed and recorded
using the High Bandwidth Stream settings while the background areas use the Background Image
Quality: setting.
7. In the On Idle Scene: section, enter the Post-Motion Delay: setting in seconds. This field defines how
long the scene must be idle before it switches to idle scene mode.
8. In the following Image Rate: bar, move the slider to select the number of images per second (ips) you
want the camera to stream while the scene is idle.
9. In the Image Quality: drop-down list, select the video image quality when the camera is in idle scene
mode. This setting is applied to the foreground and background image.
10. In the Max Bit Rate: field, select the maximum bandwidth the camera can use in this mode.
Enabling HDSM SmartCodec™ Technology 59

keyframe.
12. Click OK to save your settings.
Enabling Idle Scene Mode
Note: Only available to cameras that support this feature.
Idle scene mode records video at a different frame rate and quality if there are no motion events detected
in the scene. This lowers the bandwidth and storage used when the scene is idle. When motion events are
detected, the camera automatically switches back to standard streaming mode.
2. Select a camera, then click .

3. Select the Enable Idle Scene Mode checkbox.
4. In the Post-Motion Delay: field, enter the amount of time in seconds the scene must be idle before it
switches to idle scene mode.
5. Move the Image Rate: slider to select the number of images per second (ips) you want the camera to
stream while the scene is idle.
6. In the Image Quality: drop-down list, select the video image quality when the camera is in idle scene
mode.
7. In the Max Bit Rate: field, select the maximum bandwidth the camera can use in this mode.
keyframe.
Image and Display Settings
Enabling Idle Scene Mode 60

2. Select a camera, then click Image and Display .

3. Use the focus controls to focus the camera. For more information, see Zooming and Focusing the
Camera Lens on page 107.
4. Click to toggle the Auto Contrast Adjustment. This change does not affect recorded video or
video displayed in other views. By default, Auto Contrast Adjustment is off.
5. If the camera supports day/night control, select one of the following options from the Day/Night
Mode: drop-down list:
l Automatic — The camera controls the infrared (IR) cut filter based on the amount of light in the
scene.
If available, move the Day/Night Threshold: slider to set the exposure value (EV) when the
camera changes from day to night mode.
l Day Mode — The camera will only stream in color and the IR cut filter is disabled.
l Night Mode — The camera will only stream in monochrome and the IR cut filter is enabled.
Note: The camera bandwidth may vary depending on the mode.
6. Adjust the camera's image settings to best capture the scene. A preview of your changes are
displayed in the image panel and the histogram.
Tip: Maximum Exposure:, Maximum Gain:, and Priority: control low light behavior.
Option Description
Synchronize Image Apply the same image settings to all camera heads.
Settings with All
Heads Zoom and focus settings must be set individually.
Exposure: Let the camera control the exposure by selecting Automatic, or set a
specific exposure rate.
Increasing the manual exposure time may affect the image rate.
Iris: Let the camera control the iris by selecting Automatic, or manually set it
to Open or Closed.
Maximum Exposure: Limit the automatic exposure setting by selecting a Maximum Exposure:
level.
By setting a Maximum Exposure: level for low light situations, you can
control the camera's exposure time to let in the maximum amount of light

Option Description
without creating blurry images.
Maximum Gain: Limit the automatic gain setting by selecting a Maximum Gain: level.
By setting a Maximum Gain: level for low light situations, you can
maximize the detail of an image without creating excessive noise in the
images.
Color Palette: Change how information captured from thermal cameras is represented
by selecting a Color Palette:.
WhiteHot – Grayscale. White represents hot, black represents cold.
BlackHot – Grayscale. Black represents hot, white represents cold.
Rainbow – Multicolor. Red represents hot, blue represents cold.
Priority: Select Image Rate or Exposure as the priority.
When set to Image Rate, the camera maintains the set image rate as the
priority and will not adjust the exposure beyond what can be recorded for
the set image rate.
When set to Exposure, the camera maintains the exposure setting as the
priority and overrides the set image rate to achieve the best image
possible.
Flicker Control: If your video image flickers because of the fluorescent lights around the
camera, reduce the effects by setting the Flicker Control: to the same
frequency as your lights. Generally, Europe is 50 Hz and North America is
60 Hz.
Backlight If your scene has areas of intense light that cause the overall image to be
Compensation: too dark, move the Backlight Compensation: slider until you achieve a
well exposed image.
Enable Wide Dynamic Select this checkbox to enable automatic color adjustments through
Range Wide Dynamic Range (WDR). This allows the camera to adjust the video
image to accommodate scenes where bright light and dark shadow are
clearly visible.
Enable Adaptive IR Select this checkbox to enable automatic IR adjustments through

Compensation Adaptive IR Compensation. This allows the camera to automatically adjust
the video image for saturation caused by IR illumination.
Saturation: Move the slider to adjust the video's color intensity until the video image
meets your requirements.
Sharpening: Move the slider to adjust the video sharpness to make the edges of
objects more visible.

Option Description
Image Rotation: Change the rotation of captured video by 90, 180, or 270 degrees
clockwise.
White Balance Control white balance settings to adjust for differences in light.
To let the camera control the white balance, select Automatic White
Balance, or select Custom White Balance to manually set the Red: and
Blue: settings.
7. Click OK.
Image Dimensions
Note: This feature is only available for JPEG2000 cameras.
Use the Image Dimensions dialog box to set the image dimensions for the camera. You can crop the video
image to help reduce bandwidth and increase the maximum image rate.
The Image Dimensions dialog box is displayed.
2. Adjust the image dimensions by doing one of the following:

l Drag the edges of the image until the video is cropped to fit your requirements.
l Change the values for the Top:, Left:, Width:, and Height: fields.
3. Click OK.
Privacy Zones
You can block the camera's field of view to protect privacy and personal information in live and recorded
video. A privacy zone is like blind spot for a camera. The area covered in the privacy zone cannot be used
for viewing, recording, motion detection, and analytics.
Adding a Privacy Zone
2. Select a camera and click Privacy Zones .

3. Click and resize the green privacy box.
4. Click OK.
Image Dimensions 63
Editing Privacy Zones
2. Select a camera and click Privacy Zones .

3. Click on a privacy zone and adjust the green box, or click to delete the zone.
4. Click Apply to refresh the view and OK to finish editing.
Configuring PTZ
Use the camera General settings to enable and configure the motorized Pan, Tilt, Zoom (PTZ) for Avigilon
cameras. PTZ devices are connected to Avigilon cameras through RS-485 inputs.
Third-party PTZ camera controls cannot be configured through the Avigilon Control Center software.

2. Select the Enable PTZ controls checkbox.
Note: If the features described in the following steps are not displayed, the camera only has
a motorized zoom and focus lens. You will be able to control the zoom and focus settings
through the PTZ Controls pane but other PTZ controls will not be available.
3. In the Protocol: drop-down list, select the appropriate PTZ protocol. The available protocols include:
l AD Sensormatic
l AXSYS
l AXSYS DCU
l Ernitec ERNA
l Honeywell Diamond
l Kalatel ASCII
l Pelco D
l Pelco P
l TEB Ligne
l Videotec MACRO
Editing Privacy Zones 64

l Videotec Legacy
l Vicon extended
l Vicon normal
l JVC JCBP
4. Enter the Dip Switch Address:, Baud Rate:, and Parity: for the PTZ device.
5. Click OK.
Once PTZ has been configured, you can use the camera's PTZ Controls while you watch the camera's live
video stream. For more information, see Controlling PTZ Cameras on page 153.
Configuring Digital Inputs

FOR STANDARD AND ENTERPRISE EDITION

2. In the Digital Inputs: area, select an input.
3. Enter a Name: for the digital input.
4. In the Recording Duration: area, select one of the following:
l Select Follow event to record the entire digital input event.
l Select Maximum time: to limit the recording time.
5. Enter the Pre-Event Record Time: and Post-Event Record Time:.
6. Select the digital input's default Circuit State:.
7. Select cameras to link to this digital input.
If the Recording Schedule is configured to record digital inputs, the cameras selected in the Link to
Camera(s): area are used to record the events triggered by this digital input.
8. Click OK.
Configuring Digital Outputs

Once a digital output is configured, you can manually trigger the digital output in an image panel. For more
information, see Triggering Digital Outputs on page 166.
Configuring Digital Inputs 65

2. In the Digital Outputs: area, select an output.
3. Enter a Name: for the digital output.
4. Select the digital output's default Circuit State:.
5. The Output Mode: options define what occurs when the digital output is activated.
l Select Hold to enable the digital output in continuous mode.
l Select Pulse to enable the digital output in pulse mode. If there is a Repeat Count: field,
specify the number of repeat counts for the pulse. If there is a Total Duration: field, specify
how long the digital output should be for the pulse.
6. If there is a Pulse Duration: field, specify the pulse duration in minutes and seconds.
7. In the Link to Camera(s): area, select the cameras that are permitted to trigger this digital output.
By default, the system automatically selects the camera that this digital output is connected to.
8. Click OK.
Configuring the Device Microphone

Use the Microphone settings for any microphone connected to a camera or Avigilon video analytics
appliance. You can also link the audio to other cameras.
To use this feature, a microphone must be connected to the device.

2. If the device supports multiple audio inputs, select the one you want to edit from the Microphone
Inputs: list.
3. Click the Microphone Off toggle to enable audio recording from microphones connected to the
device.
4. Enter a name for the microphone. Default names are assigned by the camera.
5. In the Gain: drop-down list, select the amount of analog gain that is applied to the audio input. The
higher the dB setting, the louder the volume.
6. At the bottom of the dialog box, click Listen to test the sound from the microphone.
You must have speakers connected to the computer to hear the audio.
7. In the Link to Camera(s): area, select cameras to link to this audio.

8. Click OK.
Configuring the Device Microphone 66

Configuring the Device Speakers
Use the Speaker settings for speakers connected to a device or Avigilon video analytics appliance. You can
also link the audio output to other devices.
Speakers must be connected to the device and a microphone must be connected to your local ACC Client.

2. If multiple Speaker Outputs: are listed, select the one you want to edit.
3. Click the Speaker Off toggle to enable audio broadcasting. Speakers connected to the device will
broadcast audio from the microphone that is connected to the local ACC Client.
4. Select the Record: checkbox to record what is broadcast.
5. Enter a name for the speaker.
6. The Volume: slider controls the volume of the speakers.
7. In the Link to Camera(s): area, select cameras to link to the speakers.
8. To test the Microphone Level:, speak into the microphone. The red bar will move to show the audio
input level.
9. Click OK.
Video Intercom
Before an Avigilon Video Intercom device can start a call session, you need to enable the microphone and
speaker on the device in the ACC Client software, see Configuring the Device Microphone on the previous
page and Configuring the Device Speakers above.
Adding Rule to Answer Calls
Note: Push notifications are available for ACC Mobile 3 users using ACC Server version 7.6 or later.
If you upgraded from a previous version of the ACC Server software, remove and then re-add users
or groups in your Video Intercom rule to enable push notifications.
Tip: To have a call open up in one large image panel, create a Saved View with one image panel.
Select this View when specifying the rule actions.
To authorize ACC operators to receive calls from a Video Intercom, create a rule.
Configuring the Device Speakers 67

The following example is a rule which specifies that when a call button is pressed on any intercom device,
multiple users receive the video call until one answers.
2. Click the site name, then click Rules .

3. Click Add.
4. Select the Device Events > Digital Input Activated checkbox, then click any digital input.
5. Select Any of the following digital inputs: and select the call button digital input for each Avigilon
Video Intercom device.
6. Click OK, then click Next.
7. Under Monitoring Actions, select the Open a saved view and Video intercom call checkboxes.
Note: If the device uses the Session Initiation Protocol (SIP) to send calls directly to a phone,
do not select the Video intercom call checkbox.
8. Click the blue text to specify the Saved View, linked cameras, and users.
9. Click OK, then click Next.
For instructions on how to add and edit rules, see Adding a Rule on page 117.
For information on answering calls, see Using Video Intercom on page 165.
If you experience voice echoing during calls, configure the intercom in the device's Web Interface to ignore
the operator's voice. We recommend having operators use a headset.
Recording Video during a Call

To conserve video storage, use recording schedule templates to record only when a the call button is
pressed.
2. Click the server, then click Recording Schedule .

3. Click Add Template.
4. Enter a name and specify the Digital Inputs recording schedule. This specifies when to record video
if the call button is pressed.
For more information, see Recording Schedule Templates on page 44.
5. Ensure the template is selected in the Templates: list.

6. In the Default Week area, select the Video Intercom:
l Click the name of the Video Intercom to use this template to record every day of the week.
l Click the days of the week to use this template only on specific days.
For more information, see Setting Up a Weekly Recording Schedule on page 43.
Recording Video during a Call 68

7. Click OK.
Avigilon Presence Detector™ Sensors

The Avigilon Presence Detector (APD) sensor is a short-range radar that detects fine motion up to 9 meters,
or 30 feet. These devices complement cameras to detect breathing or heartbeats that a camera may not
detect reliably. For locations where cameras are impractical or not allowed, the APD™ sensor can indicate
loitering.
The APD sensor does not use a camera channel when connecting to an ACC site.
The APD sensor works by detecting a person in range and sending a Presence Detected notification.
Presence is indicated in the event timeline, and the system starts counting down the preconfigured Dwell
Time. If the person moves out of range, a Presence Ended event is recorded. If the person lingers in range
too long, a Presence Dwell Time Exceeded notification is triggered. Once they finally move, the Presence
Dwell Ended and Presence Ended event notifications are sent. To review these presence events, see
Searching Events on page 173.
Note: The APD sensor only detects the presence of moving objects within its range. It cannot
identify or count any objects detected.
2. Move the Range: slider to define the range within which motion can be detected. Enter the distance
from the sensor to the furthest edge of the floor or space. Accurately setting range is critical to avoid
detecting motion on the other side of walls or barriers, or detecting a specific distance in a lobby or
large space.
3. Set the Dwell Time: for define how long the APD sensor must detect motion before a Presence Dwell
Time Exceeded event is generated. Longer dwell times are best for detecting loitering, so that
normal activities in range do not generate events. Shorter dwell times are best for detecting activity
in restricted areas.
4. Move the Sensitivity: slider to define how sensitive the APD sensor is to fine movement, such as
breathing. Lowering the sensitivity helps prevent false detections.
Analytics
Configure and optimize video analytics settings for cameras and Avigilon video analytics appliances.
Enabling Analytics
You can enable and disable server-based analytics on cameras throughout your site to manage the server's
analytics load.
Avigilon Presence Detector™ Sensors 69

2. Select a server, then click Server Analytics .

3. Select an analytics feature tab and then select the cameras to enable the feature on.
Only cameras that you have access to that have the prerequisite analytics enabled are displayed in
each tab.
The bars at the bottom display the server's capacity based on the number of cameras with analytics
features enabled. The percent usage of each analytics feature is displayed using the color of the
analytics feature tab.
4. Click Close.
Configuring Data Retention

To set how long the ACC system stores appearance signatures, see Identity Data Retention on page 39.
Configuring Camera Analytics

Cameras with Classified Object Detection video analytics and cameras connected to Avigilon analytics
appliances can be configured to improve classified object detection accuracy.
Tip: You can configure these settings for multiple cameras using the Camera Configuration Tool
available on avigilon.com/support.
2. Select a camera, then click Settings .

3. Edit the analytics settings. Each setting is described below.
4. Click Apply.
Next, you can enable self-learning and configure analytics events. For more information, see Self-Learning
on page 74 or Analytic Events on page 110.
Analytic Settings
Setting Description
Camera Type: Select the type of camera that has been connected.
l Day and Night — select this option if the camera can stream video in
color or black and white. This type of camera typically displays color
video during the day and black and white video at night to capture as

Setting Description
much detail as it can of the scene.

l Color — select this option if the camera can only stream video in color.
l Black and White — select this option if the camera can only stream
video in black and white.
l Thermal — select this option if the camera can stream forward looking
infrared (FLIR) video.
Analytics Scene Mode: Select the location that best describes where the camera is installed.
l Outdoor — suitable for most outdoor environments. This setting

optimizes the camera to identify vehicles and people.
l Large Indoor Area — only detects people and is optimized to detect
people around obstructions, like chairs and desks, if the head and torso
are visible.
l Indoor Overhead* — optimized for cameras mounted directly overhead
and should only be used when a torso cannot be seen in the camera
field of view. Any movement is assumed to be human. Use in areas with
limited space but with high ceilings, or to monitor doors. Do not use with
the Avigilon Appearance Search feature, Face Recognition, the Self-
Learning feature, or to detect people traveling against the crowd.
l Outdoor High Sensitivity* — optimized to run with higher sensitivity for
detecting people and vehicles in challenging outdoor scenes. This
option may generate more false positives. Only use this option if you
require the system to be more sensitive than the Outdoor setting.
l Long Range Night* — prioritizes outdoor long-range object detection
at night over object classification and tracking during the day. Uses
external IR illumination rather than built-in IR illumination from the
camera. Object classification and tracking accuracy during the day is
reduced compared to other outdoor modes. Available for H4A cameras
only.
* These modes are not available for H5A cameras.
Enable Noise Filter Select the checkbox if the camera is too sensitive and falsely detects motion
as classified objects.
Display Classified Select the checkbox to display bounding boxes around classified objects in
Objects recorded video.
Enable Tampering Select the checkbox to enable tampering detection. If cleared, the device will
Detection no longer send tampering events.
Sensitivity: Enter a value between 1-10 to select how sensitive a camera is to tampering
events.
Tampering is a sudden change in the camera field of view, usually caused by

someone unexpectedly moving the camera. Lower the setting if small changes
Analytic Settings 71
Setting Description
in the scene, like moving shadows, cause tampering events. If the camera is
installed indoors and the scene is unlikely to change, you can increase the
setting to capture more unusual events.
Trigger Delay: Enter a value between 2-30 to define how many seconds the camera will wait
before sending tampering events. The default value is 8.
If the tampering ends before the trigger delay time has elapsed, no tampering
events will be sent. If the time elapses but the tampering has not stopped, the
events will be sent by the camera.
Enable Self Learning Select the checkbox to enable self-learning. If you clear this checkbox, more
classified objects may be falsely detected.
Configuring Skin Temperature Thresholds

Configure the thresholds for detecting skin temperatures on faces in live video.
Note: The following button is supported only for the Avigilon H4 Thermal Elevated Temperature
Detection camera.

2. Select a thermal camera and click Temperature Settings .
3. In the Temperature Settings dialog box, edit as needed:
l Elevated Temperature Threshold (°C) or (°F): The threshold above which a person may need
further screening. Default is the calibrated value from the thermal camera.
If an elevated temperature at or above the threshold is detected, and a red bounding box
are displayed over the face in the live video.
l Lower Temperature Threshold (°C) or (°F): The threshold below which a person may need
further screening. Default is the calibrated value from the thermal camera.
If a lower temperature at or below the threshold is detected, and a white bounding box are
displayed over the face in the live video.
Any temperature detection that falls between the specified thresholds is considered within the
acceptable range. If a temperature is detected, and a green bounding box are displayed over the
face in the live video.
4. Click Restore Defaults to restore the calibrated value from the camera, if needed.
5. Click OK to apply the settings and exit, or click Apply to apply the settings without exiting.
Next, you can configure analytics events. For more information, see Analytic Events on page 110.
Configuring Skin Temperature Thresholds 72

Toggling Degrees Celsius and Fahrenheit
Toggle the temperature unit that displays next to the bounding box on faces in live video and in related
temperature detection activity events.
1. In the Windows Control Panel, select Region and Additional settings.

2. Select the unit in Measurement system.
3. Click OK. The temperature unit takes effect immediately.
Unusual Motion and Unusual Activity

Unusual Motion Detection and Unusual Activity Detection both detect unusual events, but use different
algorithms to determine what is unusual.
Unusual Motion Unusual Activity
Algorithm: Analyzes motion-based activity and Analyzes unusual events performed by

learns to identify rare events detected people or vehicles
Supported on: Cameras with Unusual Motion Detection Cameras with Next-Generation Video
Analytics
Video Analytics Unusual Motion Classified Object

Mode:
Available in: Timeline, Focus of Attention interface, Timeline, Focus of Attention interface,
Event search, Rule triggers Event search, Rule triggers
Initial Learning 2 weeks, but events are reported while 1 week, but events are reported while
Period: the device is learning the device is learning
Video Analytics Mode

If your device supports Unusual Motion Detection, you can enable Classified Object or Unusual Motion
mode for a video analytics device.
Tip: If your device is connected to a server that provides Classified Object Detection, you can
enable both analytics modes simultaneously. In the device Setup tab enable Unusual Motion mode.
In the server Setup tab enable server-based analytics. See Enabling Analytics on page 69.
Toggling Degrees Celsius and Fahrenheit 73

2. Select a device, then, click General .

3. In the Video Analytics Mode: drop-down list, select one of the following:
l Classified Object — Detect and classify people or vehicles.
l Unusual Motion — Detect unusual pixel motion based on typical speed and direction of
movement in a scene.
l None — Do not use analytic capabilities.
4. Click OK.
Self-Learning
Self-learning is the ability of an Avigilon video analytics appliance or camera to perform self-adjustment of
the scene. The video analytics device adjusts itself to the activity in its field of view. This can significantly
improve the accuracy of classified object detection.
Self-learning can be enabled and disabled. Enable self-learning for all video analytic devices, except if:
l People or vehicles are not expected in the device's field of view.

l Objects move at different heights. For example, overhead pedestrian bridges, train platforms, hills
and underpasses.
l The device is in Indoor Overhead mode. Self-learning is not used, even if enabled. All detected
objects are classified as people. The Progress Bar will display 100% and cannot be reset.
For information on enabling self-learning, see Configuring Camera Analytics on page 70.
Self Learning Progress Bar

A progress bar displays in the device's Analytics Settings. The following table describes each phase of
learning progress.
Learning Progress (%) Description
0 – 33 The device is in the initial learning stage where it

begins to gather information on the scene.
34 – 66 The device is adjusting itself using the data it has

gathered on the average objects in the scene.
67 – 100 The device has established a high level of classified

object detection accuracy.
Learning progress depends on the amount of activity in the scene. Approximately 200 high-confidence
detections are required for optimal self-learning calibration. If the camera is moved or adjusted, reset it's
learning progress. For more information, see Resetting the Learning Progress on the next page.
Self-learning requires full-body detections. The learning progress may never reach 100% if only partial
bodies are detected in the device field of view. However, if the upper half of the body moves as expected,
Classified Object Detection will not be affected.
Self-Learning 74
Teach By Example can be used, even if the Self Learning progress bar is not at 100%.
Resetting the Learning Progress
Note: Always reset the learning progress for Self Learning, Unusual Activity Detection and Unusual
Motion Detection after a camera is physically moved or adjusted, or if the focus or zoom level is
changed. Any change in the camera's field of view affects the video analytic results.
Cameras with Avigilon self-learning video analytics, Unusual Activity Detection, or Unusual Motion Detection
learn the scene.
When the learning progress is reset, all learning data is cleared and the device to re-learns the scene. This
prevents missed and false detections based on old data.
2. Select a device, then click Settings .

3. Under the learning progress bar, click Reset.
4. Click Yes.
The learning progress is reset.
Tip: If you reset the Self Learning progress, you do not need to reset the Unusual Activity or Unusual
Motion learning progress. If you disable the Self Learning feature, we recommend resetting the
Unusual Activity or Unusual Motion progress.
Teach By Example
Teach By Example helps Avigilon video analytics cameras learn the scene to improve classified object
detection accuracy.
Teach By Example collects feedback by applying assigned Teach Markers in recorded video. While any
user can assign the markers, administrators decide which markers are most useful considering the
environment, lighting, and field of view for each camera. Teach By Example is not required for video
analytics cameras, but will help reduce the number of false alarms after self-learning is complete or
disabled.
Assigning Teach Markers

True and False markers can be applied by operators. The easiest way to apply these markers is to conduct
a classified motion search.
Resetting the Learning Progress 75

1. In the New Task menu , click Motion .
2. Select the camera you want to teach and select Classified Object Motion.
3. Adjust the search region of interest to be slightly larger than the region of interest typically used for
analytic events from that camera.
4. Click Search.
5. Select a result and play the event.
When motion is detected, a bounding box will appear around the detected motion.
6. Click inside the bounding box and mark the motion as either a True or False person or vehicle. Teach
markers do not differentiate vehicle types.
7. Repeat until at least 30 true and 30 false markers have been assigned.
Tip:
l Include True and False examples from scenes with different lighting.
l To find False markers, search for events longer than 2 seconds with a confidence
level greater than 20%.
Editing and Removing Teach Markers
2. Select a video analytics camera, then click Teach By Example .

l Click inside the bounding box to change if the marker is True, False, or Not Used to remove
the marker.
l Click Clear All Markers to remove the assigned markers. This will not remove markers that
were already applied to the camera.
l Click Restore to Factory Default to remove all applied markers.
Note: Always restore factory default settings after a camera is moved or adjusted, or
if the zoom or focus have changed.
3. Apply the teach markers or close the Teach By Example tab.
Applying Teach Markers

After at least 30 True and 30 False markers are assigned, they can be applied. Once applied, the teach
markers will remain on the camera even if the camera changes servers. Each camera can have a maximum
of 200 True and 200 False markers.
Editing and Removing Teach Markers 76

2. Select a camera with assigned markers and click Teach By Example .

3. Click Apply.
The assigned markers list is empty because the markers have been applied to the device. You can verify
that the device was updated by checking the Teach Marker status.
Teach Marker Status

Review the camera's Teach Marker status to know when they were last applied or restored to factory
default.

3. In the Self Learning section, the Teach Markers Applied: area displays the date that markers were last
applied or if the camera is in its Factory Default state.
Note: For cameras connected to a Rialto video analytics appliance, the Teach Markers
Applied: field will display Unknown.
Disabling Tampering Detection

You can disable tampering notifications for cameras with Classified Object Detection.

3. Clear the Enable Tampering Detection checkbox.
4. Click Apply.
Configuring Rialto Video Analytics Appliances

To use a Rialto video analytics appliance, configure each connected camera channel for video analytics
detection.
If you are configuring an analog video analytics appliance, ensure the cameras are physically connected to
each camera channel before connecting the appliance to the system.
If you are configuring an IP video analytics appliance, any camera on the network can be digitally connected
to the appliance camera channels. Before you complete this procedure, connect the required cameras first.
Note: Rialto video analytics appliances do not support the Avigilon Appearance Search feature.
Teach Marker Status 77

2. Select the appliance, then click .

3. Assign a camera to the channel. Skip this step if you are configuring an analog appliance.
l From the Linked Camera: drop-down list, select a camera for this channel.
Only cameras connected to the same server are listed.
Note: If the camera you link to has a resolution higher than 2.0 MP, the video analytics
appliance will use the camera's secondary video stream. This does not affect the
resolution of recorded video.
After you select the camera, the dialog box expands to display the video analytic event
settings.
4. Configure the available analytics settings. For more information, see Configuring Camera Analytics
on page 70.
5. Click Apply to save your settings.
6. If you are prompted, allow the device to reboot.
You can now enable self-learning or configure video analytic events.
For more information, see Self-Learning on page 74 or Analytic Events on page 110.
Users, Groups, and Permissions

Manage users, permission groups, and set up your corporate hierarchy.
Tip: Changes to users, groups, and permissions can be viewed in the Site Logs.
Best Practices for Large Organizations

When you have a large organization, you need detailed access permissions to manage system use.
The Avigilon Control Center software has several ways to manage large organizations.
l Active Directory Support — Synchronize with Windows Active Directory to quickly import users. For
more information, see Importing Active Directory Users on the next page.
l Group Privileges: — Users are added to at least one group to define their access to features and
devices within the system. Users with the Setup user and group settings permission can create and
edit groups. For more information, see Adding Groups on page 83.
These features help manage groups across your system:
Users, Groups, and Permissions 78

l Corporate Hierarchy — Create a Corporate Hierarchy to assign group control and access. For more
information, see Corporate Hierarchy on page 89.
l Site Families — Connect multiple child sites to an Enterprise parent site and control group settings
from the parent site. For more information, see Site Families on page 92.
Best Practices
We recommend the following practices for maintaining a secure system:
l Use a strong administrator password to protect your site from unwanted access.
l Add a secondary ACC Administrator user with identical privileges as a backup. A secondary, well
guarded user can maintain access if the primary account's password is forgotten or the site is
compromised. Create a secondary Administrator user on your Windows server as well.
l Assign all groups a rank. Any groups that are Unranked will have access over all other groups. The
default administrators group is Unranked automatically, but you are free to create a group for admins.
For more information, see Corporate Hierarchy on page 89.
l Limit the number of users in the default Administrator group. The Administrator group should be used
only for system maintenance.
l Consult your Information Security office or IT administrator for password strength and expiry
recommendations.
l Confirm that device access permissions are correct after a child site has been connected to a parent
site. Ranked groups from the parent site whose rank is above or equal to the child site retain their
permissions on the child site.
l Check group access permissions after a new server has merged into the site.
l If groups have the same name, the previous site settings are used and users from both the site
and server are added to the group.
l New groups to the site and server automatically receive access to all connected devices.
l Always check access permissions after new users and groups settings are imported into the site.
l Groups with the same name with share import settings, adding users from both the import file
and the current site are added to the same group.
l Groups added from the import file automatically gain access to all new devices that were
added since the settings were exported.
Importing Active Directory Users

Importing Active Directory groups and users allows users to log in with their existing credentials. Members of
an imported Active Directory group are automatically added as users to the site.
Changes to users in the Active Directory are synchronized with accounts in the ACC software.
Best Practices 79
Note: User information, including credentials, is maintained by the Active Directory. You can only
disable an imported user, assign the user to a group, or configure the user's Login Timeout in the
ACC software.
Important: If your site is connected to an ACM appliance, enabling Active Directory will disable
previously imported ACM roles. To use Active Directory, an ACM administrator must configure
remote authentication from external domains in the ACM appliance first. For more information, see
the ACM help files.
Enabling the Active Directory

Before you can import users and groups, you need to enable and log in to Active Directory.
Note: The default IP port is 389 UDP. Ensure that this IP port is open between each ACC Server and
all Active Directory servers used for ACC authentication.
2. Click the site name, then click Users and Groups .

3. In the External Directory tab, select Active Directory from the drop-down list.
4. Click Edit.
l Windows only sites: Select the Use ACC service account checkbox to use the ACC service
account credentials, or enter your domain credentials.
The ACC service account is either the Local System account or the account specified in
Windows Service under the Avigilon Control Center Service Properties in the Log On tab on
the computer running the ACC Server software.
l Avigilon Hardened OS appliances only sites: Enter your domain, username (for example,
[email protected]), password, and domain controller URL (for example,
ldap:\\dc-server.domain.com).
l Mixed Windows and Avigilon Hardened OS appliance sites:
l In the Windows server settings, enter your username (for example,
[email protected]) and password. Clear the Use ACC service account and
Enable nested groups checkboxes.
l The Avigilon Hardened OS appliance Active Directory settings can be left blank. After
the Avigilon Hardened OS appliance is added to the site, it will inherit the site settings.
Enabling the Active Directory 80

If Active Directory settings were configured on the appliance, the appliance domain
must match the domain of the site. For more information, see Multiple Server Sites on
page 16.
5. Click OK.
Nested Groups
FOR WINDOWS SERVERS ONLY
With ACC version 7.8 or later, nested Active Directory groups are imported by default if the Windows user is
part of the parent group.
However, some Active Directory group configurations are very complicated and even recursive. If you
experience long log in times or nightly directory sync errors, you may need to disable nested group support.
l In the External Directory tab, clear the Enable nested groups checkbox.
Importing Groups
After Active Directory is enabled, you can import groups and nested groups from trusted domains within the
same forest. All users in the group are automatically imported, and will belong to the permissions group.
1. Click Add Group.

2. Select a permission group template and click OK. You can change the group's permissions later.
3. To import a group from a different domain, click Locations... and select a domain.
4. Enter the name of the Windows group or click Advanced... to search for the group.
5. Click OK. All users in the group are automatically imported.
6. Update the imported group's settings and permissions. For more information, see Adding Groups on
page 83.
Importing Users
After Active Directory is enabled, you can import users from trusted domains within the same forest.
1. Click Add User.

2. To import a user from a different domain, click Locations... and select a domain.
3. Enter the name of the Windows user or click Advanced... to search for the user.
4. Click OK.
5. Assign the imported user to an ACC group:
a. In the Users tab, select the imported user and click Edit User.
b. Select the Member Of tab.
c. Select the access group checkboxes to assign the user to that group.
d. Click OK.
Adding a User
Add users to monitor and manage your site.
Nested Groups 81
You can also add users through Active Directory. Ensure all user accounts are unique. For more information,
see Importing Active Directory Users on page 79.
2. Click the site name, then click Users and Groups.

3. Click Add User.
4. Complete the User Information area.
5. Select the Disable user checkbox to create an account, but prevent access.
6. In the Login Timeout area, select the Enable login timeout checkbox to set the maximum amount of
time the Avigilon Control Center Client software can be idle before the user is automatically logged
out of the application.
7. Select the Member Of tab to assign the user to a group.
a. Select access group checkboxes to assign the user to that group.
Tip: Click an access group to display the group's privileges and access rights.
b. Return to the General tab.

8. In the Password area, complete the following fields:
l Password: — The password the user will use to gain access.
l Confirm Password: — Re-enter the password.
The password must meet the minimum strength requirements, defined by how easy it is for an
unauthorized user to guess.
Tip: Try entering a series of words that is easy for you to remember but difficult for
others to guess.
l Require password change on next login — The user must replace the password after the first
login.
l Password Expiry (Days): — The number of days before the password must be changed.
l Password never expires — The password will never need to be changed.
9. To enable access to Avigilon Cloud Services, ensure the correct email address is entered and select
the Connect checkbox.
The user will receive an email invitation after the site is connected to the Avigilon Cloud Services.
10. Click OK.
Adding a User 82
Editing and Deleting a User
Edit and delete users as needed. If a user has access to more than one site, the changes to the user need to
be made on each site.
Note: You cannot edit or delete users that are above, or in the same ranked group as you. You
cannot edit your own user account unless you belong to an Unranked group.
You can only change the Login Timeout, assign a group, or disable users imported from an External
Directory. All other settings are maintained by the External Directory.

3. In the Users tab, select a user then perform one of the following:
l To edit the user's information, click Edit User. For details about options, see Adding a User on
page 81.
l If Two-Factor Authentication is enabled, and a user has lost their verification code, click Reset
Two-Factor Key. On their next login, a new QR code will display.
l To delete the user, click Delete User.
Adding Groups
Groups define which features users can access. You can further define privileges by assigning each group a
rank, and setting rules on what a group can access. For more information, see Corporate Hierarchy on
page 89.

3. In the Groups tab, click Add Group.
4. Select an existing group to use as a template for your new group, then click OK.
5. Add the following details in Edit Group:
a. Enter a group name.
b. Select a rank from Rank:. To edit or view the entire Corporate Hierarchy, click .
c. Move the Min Password Strength: slider to define how strong each user's password must be.
d. To enable Two-Factor Authentication, select the Required checkbox.
Users will need an authenticator app on their mobile device to scan a QR code before they
can log into a site.
Ensure your servers sync to a real-time source. If the time on the user's device does not match,
they will not be able to log in. Verification codes are only valid within 5 minutes.
Editing and Deleting a User 83

Note: The default administrator will be able to log in to a site without Two-Factor
Authentication, even if it is enabled for their group.
Important: Users with Two-Factor Authentication enabled will not be able to use the
ACC Mobile 3 app or the ACC Virtual Matrix software.
e. To enable Emergency Privilege Override, select the Enabled checkbox. For more information,
see Emergency Privilege Override on the next page.
f. Select the required Group Privileges: and Access Rights: for the group. For more information,
see Group Privileges on the next page.
6. Click Enable Dual Authorization to configure Dual Authorization settings. When enabled, users
cannot review recorded video without permission from the authorizing group.
a. Click the toggle to enable Dual Authorization. Click again to disable Dual Authorization.
b. Select which groups can authorize users.
c. Click OK.
7. In the Members tab, add users to the group.
If a user is added to the group through Add/Edit User, the user is automatically added to the group's
Members list.
a. Click Add User.

b. Select the users from this site to include in this group or use Search… to refine results.
c. Click Add. The users are added to the Members list.
8. Click OK to save the new group.
Editing and Deleting a Group

You can change the permissions for users by editing their access group.

3. In the Groups tab, select a group and do one of the following:
l To edit the group, click . For details about the configurable options, see Adding Groups on
the previous page.
l To delete the group, click .
Default groups cannot be deleted.
Editing and Deleting a Group 84

Emergency Privilege Override
Emergency Privilege Override is a group permission that gives operators access to the following privileges
without needing dual authorization:
l View high-resolution images

l Use PTZ controls
l View live images
l Broadcast to speakers
l View recorded images
l Listen to microphones
l View images recorded before login
Create a new group to manage who has Emergency Privilege Override permissions.

3. In the Groups tab, click Add Group.
4. Select an existing group to use as a template for your new group, then click OK.
5. Next to Emergency Privilege Override:, select the Enabled checkbox.
6. Enter a name and in the Members tab, select users to add to the group.
7. Click OK to save the group.
Users assigned to groups with this privilege can enable Emergency Privilege Override. For more
information, see Enabling Emergency Privilege Override on page 182.
Group Privileges
To learn how to add a group, see Adding Groups on page 83.
Group Privileges Description
View live images Allows users to watch a camera's live video

stream in a View.
Use PTZ controls Allows users to use a camera's PTZ controls.
Lock PTZ controls Allows users to lock a camera's PTZ controls.
Trigger manual recording Allows users to record video outside of a

camera's recording schedule while watching
video in a View.
Trigger digital outputs Allows users to trigger digital outputs while

watching video in a View.
Broadcast to speakers Allows users to broadcast audio through

speakers that are connected to a camera.
View high-resolution images If there are multiple video resolution streams,

allows users to watch, export, and archive a
Emergency Privilege Override 85

camera's high-resolution video stream.
View recorded images Allows users to watch a camera's recorded video

in a View.
Export images Allows users to export recorded images.
View images recorded before login Allows users to view images recorded before
their current login session.
Archive images Allows users to back up recorded images.
Create teach markers Allows users to assign Teach Markers in recorded

video.
Licensed search for identifying features Allows users to perform the following searches, if
configured:
l Appearances
l Identity
l LPR
l Text Source Transactions
Manage saved views Allows users to add and edit saved Views.
Manage maps Allows users to add and edit maps and Maps
(Beta) if applicable.
Manage web pages Allows users to add and edit web pages.
Manage virtual matrix monitors Allows users to add and edit Virtual Matrix
monitors.
Initiate collaboration sessions Allows users to initiate collaboration sessions

with other users on the same network.
Manage user sessions Allows users to log other users out of the site.
Listen to microphones Allows users to listen to audio from a camera

microphone.
Setup devices Allows users to configure cameras.
Setup general settings Allows users to edit a camera's General dialog

box.
Setup network settings Allows users to edit the Network dialog box.
Setup image and display settings Allows users to edit the Image and Display dialog
box.
Group Privileges 86
Setup compression and image rate settings Allows users to edit the Compression and Image
Rate dialog box.
Setup dewarping settings Allows users to edit the Dewarping dialog box.
Setup image dimension settings Allows users to edit the Image Dimensions dialog
box.
Setup motion detection settings Allows users to edit the Motion Detection dialog
box.
Setup privacy zone settings Allows users to edit the Privacy Zones dialog
box.
Setup manual recording settings Allows users to edit the Manual Recording dialog
box.
Setup digital input & output settings Allows users to edit the Digital Inputs and Outputs
dialog box.
Setup microphone settings Allows users to edit the camera's microphone

settings for listening to audio.
Setup speaker settings Allows users to edit the camera's speaker

settings for broadcasting audio.
Setup analytics settings Allows users to edit the Analytic Events dialog
box.
Setup teach by example Allows users access to the Teach By Example

tab, and the ability to apply or remove Teach
Markers from an analytics device.
Setup PTZ settings Allows users to edit PTZ presets and tours.
Setup sites Allows users to configure sites.
Setup general settings Allows users to edit the site name.
Manage site Allows users to add and upgrade servers in a site.
Setup site view Allows users to organize the order of cameras in

the System Explorer.
Setup user and group settings Allows users to edit the Users and Groups dialog
box.
Setup Active Directory Synchronization Allows users to set up Active Directory

Synchronization.
Setup corporate hierarchy Allows users to edit the Edit Corporate Hierarchy
dialog box.
Group Privileges 87
Setup alarm management settings Allows users to edit the Alarms dialog box.
Setup POS transaction settings Allows users to edit the POS Transactions dialog
box.
Setup LPR settings Allows users to edit the License Plate

Recognition dialog box.
Setup LPR watch lists Allows users to edit license plate watch lists.
Setup external notification settings Allows users to edit the External Notifications
dialog box.
Setup rule engine settings Allows users to edit the Rules dialog box.
View site logs Allows users to view Site Logs.
Connect and disconnect devices Allows users to connect and disconnect cameras
and other devices to servers.
View Site Health Allows users to see Site Health details.
Setup servers Allows users to configure servers.
Manage server Allows users to edit the server name.
Setup schedule settings Allows users to edit the camera Recording

Schedule.
Setup recording and bandwidth settings Allows users to edit the camera Recording and
Bandwidth settings.
Setup Storage Management Allows users to set up Scheduled Archive.
Backup settings Allows users to back up server settings.
Setup server analytics Allow users to configure analytics on supported

servers.
Resetting a Password
Only administrators can reset a user's password.
Note: To maintain strict security, administrator passwords can only be reset by Avigilon Technical
Support.
Resetting a Password 88

3. In the Users tab, double-click a user.
4. Click Change Password and enter a new password.
5. Click OK to save the new password.
Tip: Select the Require password change on next login to let the user update their
credentials after they log in.
6. Click OK.
Managing User Connections

If an operator leaves themselves logged in, or if there are too many users logged in at one time, you can log
them out.
1. In the New Task menu , click User Connections.

2. Select a site from the System Explorer to display all current users on the right.
l Users that share login credentials are separated by User Name and Machine Name
l The Login Duration displays how long that user has been logged in to the site.
3. Select a user to log out and then click Log Users Out.
Corporate Hierarchy
You can set up a Corporate Hierarchy in the system to reflect your organization's structure.
Rank groups to help define what group members have access to. Users cannot see groups of equal or
higher rank than the group they belong to. If users belong to multiple groups of different ranks, they will be
able to view all ranks below the highest rank they belong to. For more information, see Ranks on the next
page.
Sites can also be connected together, into families, and given ranks in the Corporate Hierarchy. This further
defines what devices and events users can control. For more information, see Site Families on page 92.
Setting Up a Corporate Hierarchy

Assign ranks to users and groups to establish a Corporate Hierarchy.
Ranks are also assigned to sites when organized into families. For more information, see Site Families on
page 92.
Managing User Connections 89


3. In the Group tab, select a group and click Edit Group.
4. To create a rank, click .
If you have not yet created a Corporate Hierarchy, you will be prompted to create one. Click Yes.
The default and highest rank is Global. It can be renamed, but not deleted.
5. Select a rank, then click Add to add a subordinate rank below it in the hierarchy.
6. To rename a rank, double-click the name and enter the new one. Clicking outside the text field will
save the change.
Note: Ranks cannot be moved within the Corporate Hierarchy.
7. To delete a rank, select it and click Delete. Any subordinate ranks will be deleted.
8. Click OK to save your changes.
You can now assign ranks to groups. For more information, see Adding Groups on page 83.
Ranks
Ranks within Corporate Hierarchy represent the permission levels of your organization. For more
information, see Corporate Hierarchy on the previous page.
Global is the default, and also highest rank in the Corporate Hierarchy.
To further explain ranks, we'll use this example. Canada is the highest, Global rank while West Coast and
East Coast are equal rank, below Canada. Users in East Coast cannot edit ranks below West Coast.
Ranks 90
Unranked Groups
The Unranked groups are outside the Corporate Hierarchy and cannot be deleted or edited. Users
belonging to Unranked groups are able to create and edit any ranked or Unranked groups and users.
The default groups Administrators, Power Users, Restricted Users, and Standard Users are Unranked.
Deleted Ranks
If a rank is deleted, groups in this rank are removed from the hierarchy and assigned the lowest rank
possible. Those users are only visible to Unranked and Global users.
Unranked and Global users can reassign group ranks at any time. Members of the orphaned rank have no
Setup user and group settings privileges but will retain basic privileges.
Deleting a rank will delete all subordinate ranks. Remotely synchronized users and groups may become
inaccessible.
Ranked Site Families

Ranks can be applied to sites organized into families. Once a site has been assigned a rank, all groups,
users, and device access are subject to the site's rank in the hierarchy.
Unranked Groups 91
The Corporate Hierarchy is configured through the parent site and tied to the Global. For more information,
see Site Families below.
Site Families
Independent sites can be connected to create a site family. User, rank, and group information is centrally
managed by the parent site while the child sites can define local users and groups.
For more information, see Corporate Hierarchy on page 89.
Connecting Site Families

Each parent site can have up to 1 Core site, 24 Standard sites, and unlimited Enterprise sites as child sites.
Each site should be running the same version of ACC software.
2. Click the site name, then click Manage Site.
3. Select the site you want to connect as a child.

4. In the bottom-right corner, click Connect to Parent Site.
Tip: To connect a single server to a different site, click the server , then click Connect to
Site….
5. In the Connect to: drop-down list, select a parent site.

6. In the Rank: drop-down list, assign a rank for the child site. For more information, see Corporate
Hierarchy on page 89.
7. Click OK, then click Yes.
Disconnecting Site Families

You can dismantle a site family by removing the child site from your Corporate Hierarchy. Removed sites
function independently, or can be connected to another parent site.
2. Click the site name, then click Manage Site.

3. Select the parent or child site you want to disconnect.
4. In the bottom-right corner, click Disconnect Child Site… or Disconnect from Parent Site….
5. Click OK.
Note: Network issues may require revoking access from the parent site.
Site Families 92
Avigilon Cloud Services
Avigilon Cloud Services enables a modern cloud-connected user experience, accessible from a web
browser or the ACC Mobile 3 app.
With Avigilon Cloud Services, you can:
l View live and recorded video.

l Access Saved Views. Only the first 9 cameras are available when opening a Saved View in the web
client.
l Create custom Saved Views. These are only available in the Avigilon Cloud Services web client and
cannot be shared between users.
l Control PTZ cameras using mouse controls. Activate existing PTZ presets and tours from the web
client. New presets and tours created in the web client will be saved to the ACC site.
l Activate digital outputs. If a digital output is associated with a camera in the ACC client, it can be
triggered from the cloud platform.
l Create, view, and manage bookmarks in the web client. Changes are synchronized between the ACC
site and web client.
l Download MP4 video clips and snapshots to a local drive.
For more information about using the Avigilon Cloud Services platform, see help.avigilon.com/cloud.
Connecting to the Cloud

For the latest instructions, see help.avigilon.com/cloud.
Before Connecting Your ACC Site

l Ensure your ACC site has Internet access.
l Ensure that each ACC Server is version 7.6 or later and that the ACC Web Endpoint Service is
installed and running.
l If you have a multi-server site, add all servers to the site before connecting to Avigilon Cloud
Services. Otherwise you will have to disconnect the individual servers from Avigilon Cloud Services
before reconnecting the ACC site.
l Ensure each server has the correct time zone, date, time, and daylight saving time settings. For a
multi-server site, ensure the servers are synchronized to a network time protocol (NTP) server.
Registering Your Organization

Administrators should register their organization in Avigilon Cloud Services. This organization can include
one or more ACC sites and provides users with access to cameras across all sites.
1. In your browser, go to cloud.avigilon.com.

2. Select a region* then click Not registered? Sign up.
3. Enter the organization name and your contact information. Click Submit.
4. A registration email will be sent. Complete your registration:
Avigilon Cloud Services 93

a. In the email, click the registration link. This link is only valid for 24 hours.
If the link expires, register your organization again.
b. Create a password. This password is unique to Avigilon Cloud Services and does not need to
match your ACC password.
If you are a federated user, you are not prompted to set a new password. Avigilon Cloud
Services will use your identity provider credential, such as a Microsoft account.
c. Select your Preferred communication language. This sets the language for emails from
Avigilon Cloud Services.
d. Click Submit, then click Sign in and enter your credentials.
Adding a Site to Your Organization

1. After the organization has been created, get an activation code in Avigilon Cloud Services:
a. In the Sites tab, click Add site.
b. Enter the site name, address, and select a Primary Contact who will receive email notifications
about the site.
c. Click Add. A code is displayed.
2. Copy the code and enter it in the ACC Client software:
a. In the New Task menu , click Site Setup.
b. Click the site name, then click Avigilon Cloud Services .

c. Click If you have an activation code, click here..
d. Enter the activation code and click Connect.
The system should connect shortly. If the system takes more than 15-20 minutes to finalize the
connection, disconnect your site and try again.
Adding Users to Avigilon Cloud Services

After the ACC site is connected, an ACC administrator can enable users to access Avigilon Cloud Services.
Users imported from Active Directory or ACM™ can also be enabled, however these users will have a unique
password for Avigilon Cloud Services that may differ from their ACC password.
In the ACC Client:

3. Select a user, then click Edit User.
4. Enter an email address if not already specified. This will be the username in Avigilon Cloud Services.
5. Select the Connect checkbox and click OK.
The user will receive an email invitation with a registration link that expires within 24 hours.
Adding a Site to Your Organization 94

Signing In to Avigilon Cloud Services
Users can sign in with their Avigilon Cloud Services credentials at cloud.avigilon.com and on the ACC
Mobile 3 app.
Giving Users Additional Privileges

Avigilon Cloud Services administrators can manage sites, users, and view the System Health dashboard.
Avigilon Cloud Services managers can also view dashboards without site or user management privileges.
You can elevate users to be an administrator or manager.
In Avigilon Cloud Services:
1. On the Organization Management page > Users tab, select a user.

2. In the Role drop-down list, select Administrator or Manager.
3. Click Save.
* Avigilon Cloud Services Regions

Selecting the default region or USA will host your organization and accounts on Microsoft Azure servers in
the United States. Selecting Asia Pacific or Oceania will host your account in Australia. All other options will
host your account in Canada. Note that all users must select the same region to log in to their accounts.
Disconnecting from the Cloud

You can disconnect your site from Avigilon Cloud Services at any time. Cloud users will no longer have
access to cameras or video from the site.
2. Click the site name, then click Avigilon Cloud Services .

3. Click Disconnect.
4. To confirm, click Yes.
A success message is displayed and your site is disconnected.
Synchronized cloud users are deleted from the ACC site.
5. Click Close.
You can confirm the status of your connection on the Site Health page. For more information, see Site
Health on page 18.
ACM™ Appliances
A site can connect to a single Access Control Manager (ACM) appliance. Once connected, you can import
ACM roles, link cameras to doors, and add rules for ACM events.
Signing In to Avigilon Cloud Services 95

Before Adding an ACM Appliance
Before an ACM appliance can be added to your ACC site, there are several configuration steps required in
the ACM appliance.
For more information about any of the following settings, see the ACM help files.
Note: If you are using an ACM appliance version 5.10.10 SR1 or later, an ACC Administrator
delegation and role have already been created. Double-check that the delegation has all rights
listed in step 1 below, and that the role is set up as described in step 3.
1. Create a delegation for integrating with the ACC software. This delegation must have the following
rights:
l Appliance Listing
l Delegations Listing
l Doors Grant
l Doors Listing
l Identities Listing
l Identities Login - Remote
l Identities Photo Render
l Inputs Listing
l Panels Listing
l Partitions List
l Roles Listing
l Subpanels Listing
l System Summary Listing
2. Create a routing group to define events sent from the ACM appliance to the ACC software.
a. Specify the following for the group:
l Schedule: 24 Hours Active
l Schedule Qualifier: Appliance
l The Installed box must be checked
b. Add the following event types to the routing group:
l Door held open
l Forced Door
l Intrusion
l Invalid Credential
l Maintenance

l System
l Tamper
l Valid Credential
3. Create a role that allows the ACC software to communicate with the ACM appliance:
a. Keep the default Parent value (none).
b. Keep the default Start Date value (the current date).
c. In the Stop Date box, enter an appropriate date for this role to expire. By default, the role will
stop working 1 year from its creation date.
d. Select the Installed checkbox and click Save.
Additional tabs will appear.
e. In the role's Delegate tab, assign only the delegation that was created in the preceding steps.
f. In the Routing tab, assign only the routing group that was created in the preceding steps.
4. If you plan to import Active Directory identities to the ACM appliance or the ACC software, configure
a Lightweight Directory Access Protocol (LDAP) Collaboration. For Active Directory Remote
Authentication, configure remote authentication from external domains.
5. Create a dedicated identity for interacting with the ACC software.
Note: To protect the security of the connection between the ACM appliance and the ACC
software, the dedicated identity should have only the permissions outlined in this procedure.
Operators should not have access to this account.
l Assign a Last Name, Login, and Password for the identity.

l The password should meet the minimum password strength requirements for your ACC site.
The password strength is defined by how easy it is for an unauthorized user to guess. It is
highly recommended that you select a password that uses a series of words that is easy for
you to remember but difficult for others to guess.
l Under the identity's Roles tab, assign only the role that was created in the preceding step.
6. If your ACM appliance uses partitions, add the identity as a member of the partitions they will need to
access from the ACC Client.
7. Configure the ACM appliance to use the same NTP Time Server as the ACC Server.
For Windows systems, the ACC Server gets its time from the operating system. For Avigilon
Hardened OS appliances, the NTP Time Server can be configured through the device's web
interface.
a. In the top-right corner, click the gear icon to open the Setup & Settings menu and select
Appliance.
b. In the Time Server box, enter the Time Server IP address.
Once these settings are applied, you can connect to the ACM appliance from the ACC Client.

Connecting an ACM Appliance to an ACC Site
Connect an ACM appliance to your ACC site and you can link doors controlled by the appliance to cameras
controlled by the ACC software. After doors and cameras are linked, you can configure rules that are
triggered by doors in the ACC software.
Note:
Make sure you have the following before you begin.
l The hostname or IP address of the ACM appliance.

l The ACM port number is different from the default port (443).
l The username and password for the identity that was created to add the ACM appliance to
the ACC software.
2. Click .
3. Enter the required credentials.
4. Click OK.
Confirm that the listed SHA-256 fingerprint ID is the same. Fingerprint information is typically listed on
the Appliance:Edit page, under the SSL Certificate tab.
5. If the fingerprints are the same, click Trust.
If they do not match, contact your system administrator.
The ACM appliance is now listed under the site as Hostname in the Setup tab.
Importing ACM Roles

Important: Usernames in the ACC software and ACM appliance must be unique. Duplicate names
will not be imported.
Note:
l Importing ACM Roles to a site will disable all Active Directory users in the ACC software. To
continue using Active Directory with ACM Roles, configure remote authentication from
Connecting an ACM Appliance to an ACC Site 98

external domains in the ACM appliance first. Then import Active Directory users in the ACC
software.
l If your ACM appliance is partitioned, ensure identities are members of the appropriate
partitions so they can access unification features in the ACC Client.
Import Roles from the ACM appliance to give users access to cameras and doors. When you import a role,
you also import the identities that are assigned to the role. Only identities with a username and password in
the ACM appliance will be imported.

3. In the External Directory tab, select Avigilon Access Control Manager from the drop-down list.
4. Click Add Group.
5. Select an existing group to use as a template then click OK. You can edit the permissions for the
group later.
6. Select all the roles that you want to import.
You can use the search bar to find specific roles.
7. Click OK to add the roles.
Once imported, the roles are added to the External Directory list and the Groups list. All identities assigned
to the role are imported into the Users list.
Imported roles can be edited for ranks, feature privileges, and device access rights to the imported role.
You cannot assign ACC users to an ACM role from the ACC Client software.
Imported identities can be added to existing groups in addition to the role they were imported with.
Imported identity information, including login credentials, is maintained by the ACM appliance.
Linking Doors to Cameras

Note: To use this feature, your ACM identity must be imported into the ACC software and have the
appropriate ACM permissions. Contact your ACM administrator to update your permissions.
Doors that are installed and connected to installed panels or subpanels can be linked to any number of
cameras in your site. Once a link is created, authorized users can monitor doors, identities, and configure
rules in the ACC software.
Contact your ACM administrator to configure the doors you want to link.
Linking Doors to Cameras 99

Adding a Link
2. Select the ACM appliance, then click .

3. Click Create Link.
4. In the Select a door drop-down list, select the checkbox beside a door.
Note: The available doors depend on your permissions in the ACM appliance. Contact your
ACM administrator to update your permissions.
5. In the Select one or more cameras drop-down list, select the checkbox beside all the cameras that
you want to link to the door.
6. Click OK.
Editing and Deleting a Link

You can change the cameras that are linked to a door.
2. Select the ACM appliance, then click .

3. Select a link then click Edit Link, or Delete Link.
4. Click OK.
Adding Rules for ACM Appliance Events

You can create rules in the ACC software that are triggered by ACM appliance events. These events can
include attempts at door access and badge readers, and can trigger live video that immediately displays on
all user's screens.
For a complete list of rules, actions, and conditions for access control events, see Rule Events and Actions
on page 119.
Adding a Link 100

2. Click , then click .

3. Select all the events that will trigger the rule.
If there is blue underlined text in the rule description, click on the text to further define the event.
When the trigger event is defined, click .
4. Select all the actions that will occur in response to the triggers.
If there is blue underlined text in the rule description, click on the text to further define the action.
When the action is defined, click .
5. Select one or more conditions that will cause the rule to run. To always run the rule, clear all
conditions.
If there is blue underlined text in the rule description, click on the text to further define the condition.
When the condition is defined, click .
6. Enter a Rule Name:, Rule Description:, and assign a Schedule:. For more information, see Scheduling
Rules on page 118.
7. Click to save the new rule.
Adding Rules for ACM Appliance Events 101

Customizing ACC
Create custom events, notifications, and alarms to enhance your site's security. Configure camera and
display settings and manage licensed features like license plate recognition, maps, and the ACC Virtual
Matrix.
Display Settings
You can select a theme for the ACC Client software, update the Site View to change the order of the
System Explorer, and configure how the ACC Client software displays video.
Changing the Application Theme

You can adjust whether the application display uses a light or dark theme. By default, the light theme is used.
Use a dark theme to reduce eye strain when using the software in a dark room.
2. In the Display tab, select a theme.
Editing the System Explorer

By default, all cameras are listed in alphabetical order by site in the System Explorer. You can organize the
System Explorer to display cameras by location and group items for convenience. You can also hide
cameras that are not relevant to an ongoing investigation.
The site cannot be moved or re-organized.
Note: These settings only affect the System Explorer in the View tab.
2. Click the site name, then click Site View Editor

3. Edit your layout.
l To add a folder, click . Folders are only visible in the View tab.
Double-click the folder to change its name.
l Click and drag items to move their location.
l Use to move one element at a time.
Customizing ACC 102

l To sort the layout alphabetically, click . To sort a single folder, select an element within the
folder then click .
l To delete a folder, select the folder and click . The elements inside the folder will move to
the bottom of the layout.
l Expanded or collapsed folders will appear that way when users log in to the site. Users can still
collapse or expand folders in the System Explorer.
When you open a new View tab, the System Explorer displays your latest changes.
Changing the Video Display Settings

There are multiple settings that impact color and quality of the image displayed from a camera. These
settings do not impact quality or image rate on the server.
1. Click > Client Settings > Display.

2. Update any of the following settings.
l Display Deinterlaced Images — Smooths the blur occasionally seen in analog video.
l Display Logical IDs — Displays the Logical ID next to the device name in the System Explorer.
l Display Device Preview — Displays live video while hovering over a device in the System
Explorer.
l Display Quality: — Adjusts image quality based on bandwidth or processing power. Increasing
the quality allows you to make out objects and faces while lowering quality is better for
viewing moving events.
l Display Adjustment Settings: — Changes the levels of contrast and brightness or restores the
factory default. Make small changes at a time. If video is displayed in a View tab, the new
settings will not take effect until the Restore Defaults option is selected in the image panel.
Tip: You can adjust these settings per image panel by right-clicking and selecting
Display Adjustments….
Video Overlays
Overlays display additional contextual information over video.
Changing the Video Display Settings 103

1. In the top-right corner, click > Client Settings > Overlays.
2. Enable any of the following overlays.
l Device Name — Displays the device's assigned name.
l Device Location — Displays the custom location of the device.
l Playback Timestamp — Displays either the device's local timestamp or your local timezone
during recorded playback.
l Live Timestamp — Displays either the device's local timestamp or your local timezone during
live playback.
l Record Indicator — Displays recording status.
Note: Record Indicator must be displayed to enable manual recording. For more
information, see Manually Recording Video on page 148.
l Motion Activity — Highlights motion.

l Video Analytics Activity — For video analytics devices. Highlights people and vehicles in live
and recorded video.
l Live Video Analytics Activity: — For video analytics devices. Select when overlays are
displayed in live video.
l Off — Hides video analytic overlays.
l Motion Only — For H5A cameras, highlights only moving objects. For all other video
analytics cameras, highlights people and vehicles.
l All — For H5A cameras, highlights stationary and moving objects. For all other video
analytics cameras, highlights moving objects only.
When set to Off or Motion Only, overlays will still appear when hovering over detected
objects in live video.
l License Plate — Shows detected license plates during live video.

Configuring Standby Mode

If a person does not agree to be under surveillance due to privacy concerns, you can put a device on
Standby. When on Standby, the device does not stream or record video and operators will see that video
has been Paused.
Create rules to enable and disable Standby mode. For example, you could set up a rule to trigger Standby
when motion is detected and a digital input is activated.
Configuring Standby Mode 104

Adding a Rule to Enable Standby
2. Click .
3. Click and select the events that will trigger the rule. Click .
4. Select Pause device. Click .
conditions. Click .
6. Enter a descriptive Rule Name: and Rule Description:.
Adding a Rule to Disable Standby

1. In the New Task menu , click Site Setup
2. Click .
3. Click and select the events that will trigger the rule. Click .
4. Select Resume device. Click .
conditions. Click .
6. Enter a descriptive Rule Name: and Rule Description:.
Changing Day/Night Mode

If the camera supports day/night control from the image panel, one of the following icons is displayed in the
lower-right corner of the image panel. The icon that is displayed reflects the current setting.
Day/night mode uses a camera's built-in infrared (IR) cut filter to help capture high quality images based on
the amount of light in the scene. Most cameras provide you with the ability to set day/night mode from the
Image and Display dialog box, but only some give you the ability to change this setting from the image
panel.
The image panel setting is applied to all user views and will be seen in recorded video.
In the lower-right corner of the image panel, click the Set Day/Night Mode button and select one of the
following:
Changing Day/Night Mode 105

l Automatic — Allow the camera to control the infrared cut filter based on the amount of light in the
scene.
l Day Mode — The camera will only stream in color and the IR cut filter is disabled.
l Night Mode — The camera will only stream in black and white, and the IR cut filter is enabled to
capture near infrared light.
Using Digital Defog

If a camera supports digital defog, the icon is displayed in the image panel. Digital defog uses an image
processing algorithm to increase image quality when dealing with rain, mist, or foggy conditions. Digital
defog is disabled by default.
The digital defog levels in the image panel are applied to all user views and will be seen in recorded video.
l In the lower-right corner of the image panel, click to enable digital defog.
l To change the digital defog level, move the slider.
If the connected device supports discrete levels, the slider will snap to the nearest level.
l If the connected device supports automatic adjustments, click the digital defog button until is
displayed to enable automatic digital defog.
l To disable digital defog, click the digital defog button until is displayed.
Dewarping Fisheye Displays
Note: Images from Avigilon fisheye cameras are automatically dewarped. The following setting is
for third-party cameras.
If your camera uses a fisheye or panomorph lens, you can dewarp the image from the ACC Client software.
2. Select a camera, then click Dewarping .

3. Select the Enable Dewarping checkbox.
4. Select the Lens Type: if applicable and the View Perspective:
l Floor — The camera is looking up.
l Ceiling — The camera is looking down.
l Wall — The camera is looking towards the horizon.
Using Digital Defog 106

5. Optional. If the default dewarped view needs further adjustment, select the Adjust Image checkbox.
A green overlay is displayed on top of the camera image.
l Drag and resize the overlay to fit the camera field of view.
l Use the Left, Right, Top, Bottom sliders to position the overlay.
l Use the Horizontal Stretch and Vertical Stretch sliders to determine the size of the overlay.
l Clear the Adjust Image checkbox to lock the changes and hide the overlay.
7. Click OK to finish editing.
After the settings are applied, we recommend creating a View with different portions of the dewarped
image.
Save this View. For Enterprise and Standard Editions, see Saving Views on page 168. For Core Edition,
select > Client Settings > Save/restore window layout.
For example, use a layout with 6 panels to display different directions from the same fisheye camera. Use
the zoom and pan tools to display the appropriate portion of the video. For more information, see Zooming
and Panning on page 152.
Zooming and Focusing the Camera Lens

If the camera has remote zoom and focus capabilities, they can be controlled through the Image and Display
settings.

2. If the camera has a built-in auto-focus feature, choose one of the following:
l Continuous Focus — The camera will automatically focus itself whenever the scene changes.
Skip the remaining steps.
l Manual Focus — You can manually focus the camera through the Focus: buttons.
3. While you watch the preview in the image panel, complete the following steps to zoom and focus the
camera:
Tip: For Avigilon HD Pro Cameras, the lens must be set to auto-focus (AF) mode on the
camera. If the camera does not detect the lens, the Focus: buttons are not displayed.
a. Use the Zoom: buttons to zoom in to the distance you want to focus.
4. In the Iris: drop-down list, select Open. When the iris is fully open, the camera's depth of field is the
shortest.
Zooming and Focusing the Camera Lens 107

5. Use the Focus: buttons until the image becomes clear.
Button Description
Auto Focus The camera will automatically focus one time.
The camera will focus as close to zero as possible.
Large step toward zero.
Small step toward zero.
Small step toward infinity.
Large step toward infinity.
Infinity.
6. Click OK.
Measuring Pixels in the Field of View

When setting up a camera for video analytics or License Plate Recognition (LPR), it is important to have a
minimum number of pixels in the target area to improve detection results. For example, you may want to
ensure that there are enough pixels to detect a person's face or a license plate in the field of view.
For cameras that have video analytics or LPR enabled, you can measure the number of pixels in a target
area.
Tip: For pixel guidelines, refer to Designing a Site with Avigilon Video Analytics and H3 LPC
Camera Kit and ACC 6 License Plate Reader Engine Site Design on avigilon.com.
Note: Fisheye cameras and cameras connected to a video analytics appliance are not supported.
To measure pixels:
Measuring Pixels in the Field of View 108

The Image and Display dialog box is displayed.
2. In the toolbar, click .
A purple overlay appears over the camera's field of view. The live video is paused so you can
measure the number of pixels an object of interest covers within the field of view.
3. To resize the overlay, click and drag the corners.

4. To move the overlay, click and drag within the overlay.
The number of pixels used for video analytics, LPR, or both applications is displayed. The number of
pixels may differ for each application depending on the camera resolution.
Note: While using the pixel measuring tool, you cannot edit other Image and Display settings.
5. Click to hide the pixel measuring overlay and continue streaming live video.
Configuring Infrared LEDs

You can enable or disable IR LEDs on the H4 Multisensor camera's exterior from the ACC Client software.
Disable IR LEDs to prevent reflections off nearby objects from compromising a camera's image.
1. In a View tab, open the camera in an image panel.

2. Right-click the image panel and select Infrared LEDs….
3. In the following popover:
l Select the IR LEDs you want to enable.
l Clear the IR LEDs you want to disable.
4. Click Apply.
Displaying Video Analytics Activity
When adding Avigilon self-learning video analytics cameras, you can choose to display the bounding boxes
that highlight video analytics activity. By default, this setting is enabled, and bounding boxes will appear
around detected objects and in AVI video export. When disabled, cameras will still detect events, but will
not display the boxes outside of searches.
Configuring Infrared LEDs 109

Tip: To change this setting for all cameras, change the Video Analytics Activity overlay option in
Client Settings. For more information, see Video Overlays on page 103.
The Settings dialog box opens.
2. Select the Display Classified Objects checkbox to enable bounding boxes. Clear the box to disable
the display.
3. Click OK.
Displaying System Messages

System messages appear in the top-right corner of the application window. The notification color
represents the severity of your most recent message.
You can specify whether the client should show or hide the system messages.
1. In the top-right corner, click > Client Settings.

2. Select of clear the Display Notifications checkbox.
Events and Rules

Configure analytic and motion detection events, which can be used to set up rules. Rules allow you to select
a set of actions that occur in response to events.
Analytic Events
You can define analytic events on each Avigilon video analytics device.
The events can be used to set up notifications or rules.
Adding an Analytic Event
2. Select a camera, then click Analytic Events .

3. Click Add.
4. Enter a name. This should be unique throughout the ACC site.
5. Select the Enabled checkbox. If the checkbox is clear, the video analytics event will not detect or
trigger any events.
6. Select an Activity:. For a description of each option, see Analytic Event Descriptions on page 112.
Displaying System Messages 110

7. For Activities In Regions of Interest on the next page:
a. Select the Object Types: the event applies to. If you only expect people or vehicles in a
scene, select only one object type.
b. Configure the green overlay to specify the region of interest.
Note: Analytic events are only triggered if the bottom center of the detected object's
bounding box is in the region of interest or crosses the beam.
c. Add an exclusion area if needed. This exclusion area applies only to this video analytics event
configuration. Video analytics events are not detected in an exclusion area. It does not apply
to other analytic events, Classified Object Motion detection, Motion Search, and the Avigilon
Appearance Search feature.
d. Configure the event settings:
l Occupancy Area: — The name of a physical space in which the number of objects are
counted. Use the same name to link different Enter and Exit events to the same
occupancy area.
l Sensitivity: — The likeliness of an object to trigger the event. The greater the
sensitivity, the more likely an event will be triggered for objects detected with low
confidence. The default is 8.
l Number of Objects: — The number of objects required to trigger the event.
l Threshold Time: — The minimum duration of the event before the system triggers an
event. The default is 0-30 seconds depending on the activity.
l Timeout: — The maximum duration of the event. Events that are still active after this
time will trigger a new event. The default value is 60 minutes.
l Prohibited Direction: — The arrow in the circle defines the direction that objects should
not be traveling.
8. For Temperature Detection Activities on page 114:
a. Ignore the Sensitivity:, Number of Objects:, and Threshold Time: settings.
b. In Timeout, select the recording duration for the event. The default is 8 seconds. The range is
2-15 seconds.
c. Configure the event settings:
l If Object with lower temperature is selected, configure Lower Temperature Threshold
(°C) or (°F): The threshold below which a person may need further screening. Default is
the calibrated value from the thermal camera.
l If Object with elevated temperature is selected, configure Elevated Temperature
Threshold (°C) or (°F): The threshold above which a person may need further screening.
Default is the calibrated value from the thermal camera.
l If Object with expected temperature is selected, configure both of the above
threshold events. Any temperature detection that falls between the specified
thresholds is considered within the acceptable range.
Adding an Analytic Event 111

d. When a detected temperature matches the threshold defined, the event triggers the camera
to record for the specified duration.
Editing and Deleting Video Analytics Events
2. Select a camera, then click Analytic Events .

3. Select an event from the Analytics Events: area.
l To edit the event, click and make the required changes.
Note: If you change the name of the event, any rules or alarms linked to the event
may no longer work.
l To delete the video analytics event, click .
Analytic Event Descriptions

The following tables show the Activity: options that can be used when configuring analytic events. For more
information and advanced options, see Analytic Events on page 110.
Activities In Regions of Interest
Note: The region of interest is like a rug or tripwire. Events are only triggered if the bottom center of
the detected object's bounding box is in the region of interest or crosses the beam.
Activity: Description
Objects in area The event is triggered when the selected number of objects are present in the
region of interest for longer than the threshold time. The object can appear
from within the region of interest or enter from outside.
Only one Objects in area event is activated when the specified number of
objects are detected in the area. Additional objects in the area will not trigger
additional events.
Compare this with Object appears or enters area and Objects enter area
below.
Object loitering The event is triggered for each object that stays within the region of interest
longer than the threshold time. Each object triggers a separate event.
The event resets when the object leaves the region of interest or the event
times out.
Editing and Deleting Video Analytics Events 112

Objects crossing beam The event is triggered when the specified number of objects have crossed the
beam in the specified direction within the threshold time.
If the number of objects is 1, the event is triggered after the threshold time
elapses.
o To change the direction of the beam, click .
o To detect objects traveling in either direction of the beam, click .
Object appears or The event is triggered once for each object that is present in the region of
enters area interest for longer than the threshold time. The object can appear from within
the region of interest or enter from outside the region of interest.
This video analytic event causes many alarms. For example, if 20 objects are
detected within the region of interest, 20 events are triggered – one for each
object.
Object not present in The event is triggered when no objects are present in the region of interest for
area longer than the threshold time.
Objects enter area The event is activated when the first object enters the region of interest and
then is triggered if the specified number of objects also enter the region of
interest within the threshold time.
elapses.
The region of interest must be smaller than the camera field of view to detect
the object before it enters the region of interest. Objects that appear from
within the region of interest will not trigger an event.
Only one event is activated when the specified number of objects are
detected in the area. Additional objects in the area will not trigger additional
events.
Objects leave area The event is activated when the first object leaves the region of interest and
then is triggered if the specified number of objects also leave the region of
interest within the threshold time.
elapses.
The region of interest must be smaller than the field of view of the camera.
Object stops in area The event is triggered if a classified object is detected moving within the
region of interest then stops moving for longer than the threshold time. One
event is activated for each object that stops. An object can only be tracked for
up to 15 minutes.
Direction violated The event is triggered for each object that moves within 22 degrees of the
Activities In Regions of Interest 113

prohibited direction for longer than the threshold time. One event is activated
for each classified object that moves in the prohibited direction.
Enter occupancy area The event is triggered for each object that enters an occupancy area. One
event is activated for each classified object that enters an area in the specified
direction.
To define an occupancy area, create Enter and Exit occupancy area events. To
ensure accurate counts, be sure to create events for each camera with an
entrance to the occupancy area.
Exit occupancy area The event is triggered for each object that exits an occupancy area. One event
is activated for each classified object that exits an area in the specified
direction.
To define an occupancy area, create Enter and Exit occupancy area events. To
ensure accurate counts, be sure to create events for each camera with an exit
from the occupancy area.
Objects too close The event is triggered when two detected people are closer than the
specified distance for longer than the threshold time. If there is a group of
people, an event will be triggered for each pair that is too close.
Temperature Detection Activities

The following analytic events are supported in the Avigilon H4 Thermal Elevated Temperature Detection
camera. When a detected temperature matches the threshold defined, the event triggers the camera to
record for the specified duration.
Object with lower This event is triggered when a lower temperature at or below the threshold is
temperature detected by a camera. Default is the calibrated value from the thermal camera.
For example, if the default is 35.0 °C and 34.9 °C is detected, an event triggers
the camera to record.
Object with elevated This event is triggered when an elevated temperature at or above the
temperature threshold is detected by a camera. Default is the calibrated value from the
thermal camera.
For example, if the default is 37.5 °C and 37.5 °C is detected, an event triggers
the camera to record.
Object with expected This event is triggered when a temperature within the acceptable range is
temperature detected by a camera.
Using the same examples above, if 37.5 °C is the Object with elevated
temperature and 35.0 °C is the Object with lower temperature, and a
temperature is detected within the 35 °C to 37.5° C range, an event triggers the
camera to record.
Temperature Detection Activities 114

Motion Detection Events
Motion detection is usually used to trigger video recording. For more information, see Recording Schedule
Templates on page 44.
You can also configure the system to generate motion events that can be used when searching video or to
trigger notifications and rules.
There are two types of motion detection available:
l Classified Object Motion Detection analyzes the video and only reports the motion of vehicles or
persons. This option is only available to Avigilon self-learning video analytics devices.
l Pixel Motion Detection observes the video stream as a whole and considers any change in pixel as
motion in the scene. This option is available to most cameras that are connected to the system.
Setting Up Classified Object Motion Detection

Set up classified object motion detection to define classified object motion events. Motion events can be
used when searching recorded video, or to trigger notifications and rules.
2. Select a camera, then click Motion Detection .

3. In the Classified Object Motion Detection tab, configure the green overlay to define the region of
interest where motion is detected.
Note: Motion events are only triggered if the bottom center of the detected object's
bounding box is in the region of interest.
l To change the shape or size of the overlay, click and drag the markers on the border. Extra
markers are automatically added to help you fine tune the shape of the overlay.
l To move the overlay, click and drag.
l To add an exclusion area, click . The red exclusion area is added inside the overlay.
Classified object motion is not detected in exclusion areas. This exclusion area is only for
Classified Object Motion detection. It does not apply to other analytics features like Analytic
Events, Motion Search, and the Avigilon Appearance Search feature.
l Move and resize the exclusion area as required then click anywhere on the green
overlay.
l To edit an exclusion area, double-click the exclusion area then modify as required.
l To delete the exclusion area, select an exclusion area then click .
l To restore the green overlay, click .
Motion Detection Events 115

4. Define the objects that are detected by the system.
l Object Types: — select the objects that will trigger the motion event.
l Sensitivity: — move the slider to adjust how likely the system is to generate a motion event.
If you set the slider to the left, the device will generate fewer motion events for objects
detected with higher confidence. Use this setting for scenes with a high level of activity.
If you set the slider to the right, the device will generate more motion events for objects
detected with lower confidence. Use this setting for scenes with little activity.
If the slider is set too low, the system may miss classified object motion. If the slider is set too
high, the system may generate a higher number of false detections.
l Threshold Time: — enter how long an object must move before a motion event is generated.
l Pre-Motion Record Time: and Post-Motion Record Time: — enter how long video is recorded
before and after a motion event.
5. Click Apply to save your settings.
Setting Up Pixel Motion Detection

Set up pixel motion detection to define motion events. Motion events can be used when searching
recorded video, or to trigger notifications and rules.
2. Select a camera, then click Motion Detection .

3. In the Pixel Motion Detection tab, define the region of interest where motion is detected. A motion
event is generated for changes in any pixel within this region of interest.
Tip: The motion detection area should avoid areas prone to continuous pixel motion — like
TVs, computer monitors, trees and moving shadows. These areas tend to trigger motion
recording even though the motion activity may be insignificant.
l — click and drag to add a new pixel motion detection area. You can draw multiple
overlays to define the pixel motion detection area.
l — click and drag to exclude areas from the pixel motion detection area.
l — manually draw pixel motion detection areas.
l — select the entire image panel for pixel motion detection.
l — clear the image panel of all pixel motion detection areas.
Setting Up Pixel Motion Detection 116

4. Define how sensitive the system should be to pixel motion.
l Sensitivity: — adjust how much each pixel must change before it is considered in motion.
When the sensitivity is High, small movements like dust floating immediately before the
camera lens are detected.
l Threshold: — adjust how many pixels must change before the image is considered to have
pixel motion.
When the threshold is High, only large movements like a truck driving across the scene are
detected.
Tip: The Motion indicator above the Threshold: slider indicates how much motion is
occurring in the current scene. The camera will only detect pixel motion if the Motion
indicator moves to the right of the Threshold: marker.
l Pre-Motion Record Time: and Post-Motion Record Time: — specify how long video is
recorded before and after the pixel motion event.
Adding a Rule
Rules tell the system what to do when an event occurs. For a complete list of events and actions, see Rule
Events and Actions on page 119.

3. Click Add.
4. Select the events you want included as triggers. Click Next.
5. Select as many actions as you want to include as responses. Click Next.
6. Select the conditions that must be met to activate the rule. Click Next.
Tip: Events, Actions, and Conditions can be further defined if they appear as blue text after
being selected.
7. Add a Rule Name: and Rule Description:. The name should be unique throughout the ACC site.
8. Assign a schedule. For more information, see Scheduling Rules on the next page.
9. Click Finish.
Adding a Rule 117

Scheduling Rules
When you configure a rule based on an event that affects the entire site, you can assign the rule a schedule.
Schedules control when rules are triggered — at specific times during a day, or only on specific days.
The Schedule option is displayed on the last step of adding or editing a rule.
l To use a preconfigured schedule, select an option from the drop-down list. The default option is
Always, which allows the event to run constantly.
l To change a schedule, select the schedule then click > .
l To delete a schedule, select the schedule then click > . In the following confirmation dialog
box, click OK.
l To create a schedule, click then select . Complete the following steps:
1. Give the new schedule a name. This should be unique throughout the ACC site.
2. Give the first recurrence a unique name.
You can add multiple recurrences to create a detailed schedule. For example, you could
create one recurrence to cover every weekend, plus extra recurrences to cover public
holidays.
l To add extra recurrences, click .

l To delete a recurrence, select the recurrence then click .
3. For each recurrence, define the duration by entering a Start: and End: time.
Note: If you enter an End: time that is earlier than the Start: time, the event will span
two days. For example, if the schedule is set to start at 12:00 pm and end at 11:59 am,
the event is automatically enabled from 12:00 pm on day 1 and will end at 11:59 am on
day 2.
4. In the Start Date: field, enter when the recurrence should begin.
Scheduling Rules 118

5. In the Recurrence pattern area, select the frequency of the recurrence.
Option Description
Daily The event is enabled during the same time every day.
l Select the number of days between each schedule recurrence.
Weekly The event is enabled during the same day and time every week.
l Select the day(s) of the week, then select the number of weeks
between each schedule recurrence.
Monthly The event is enabled during the same day and time every month.
l Select the specific day or weekday, then select the number of

months between each schedule recurrence.
Yearly The event is enabled during the same day and time every year.
l Select the specific day or weekday and month, then select the
number of years between each schedule recurrence.
6. Add and complete any other recurrences that need to be part of the schedule.
7. Click OK to save the new schedule.
Editing and Deleting Rules


3. Select a rule and click Edit , or Delete to remove the rule.
4. When you're finished updating the rule, click Finish.
Rule Events and Actions

The following tables describe the trigger events, actions, and conditions that are available when you set up
a rule. For more information about setting up a rule, see Adding a Rule on page 117 or Adding Rules for ACM
Appliance Events on page 100.
Rule Events
Rule events are the events that trigger a rule.
Server Events
Event Description
Server application starting up Server software starts up.
Editing and Deleting Rules 119

Event Description
Server application shutting down Server software shuts down.
Server application terminated unexpectedly Server software shuts down unexpectedly.
Server application low on resources Server software is low on memory or storage.
Server application installation error Server software was installed incorrectly.
License expires soon Server software license expires soon.
License expired Server software license expired.
Database error Server database generated an error.
Data initialization error Server database generated an error during initialization.
Data volume failed Server data volume failed.
Data volume recovered Server data volume recovered.
Data volume size reduced Server data volume size was reduced.
Data write error Server generated an error while writing data.
Data upgrade started Server data upgrade started.
Data upgrade completed Server data upgrade finished.
Data upgrade failed Server data upgrade failed.
Data recovery started Server data recovery started.
Data recovery completed Server data recovery finished.
Data recovery failed Server data recovery failed.
Bookmark save failed A bookmark was not saved properly.
Network connection found A server network connection was found.
Network connection lost A server network connection was lost.
Email send error An error occurred while sending an email notification.
Server hardware event A server hardware error occurred.
Archiving started Server backup started.
Archiving completed Server backup finished.
Archiving interrupted Server backup failed.
Server connection lost Server connection to the site was lost.
Analytics server queue full Video analytics service cannot process all the objects
Rule Events 120

Event Description
detected by the system. This typically occurs if the

system detects a large number of objects in a short
period of time.
Analytics server connection lost Server is unable to communicate with the video analytics
service to perform Avigilon Appearance Search queries.
LPR Start/Stop The LPR service stopped or restarted.
Active Directory connection failed The Active Directory connection failed.
Device Events
Event Description
Connection created A camera or device was connected to a server.
Connection removed A camera or device was disconnected from a server.
Connection created to standby server A camera or device was connected to a standby server.
Connection removed from standby server A camera or device was disconnected from a standby
server.
Connection failed A camera or device connection failed.
Device failed A camera or device connection failed for more than 5

minutes.
Connection restored A camera or device connection was restored.
Network packet loss unacceptable A camera or device network packet loss is

unacceptable.
Network packet loss acceptable A camera or device network packet loss is acceptable.
Motion detection started A motion detection event started on a camera.
Motion detection ended A motion detection event ended on a camera.
Video analytics event started A video analytics event started.
Video analytics event ended A video analytics event ended.
Unusual Motion event started A video analytics camera or device detected unusual
pixel motion.
Unusual Motion event ended An Unusual Motion event ended.
Unusual Activity event started A video analytics camera or device detected a classified
object behaving unusually.
Rule Events 121

Event Description
Unusual Activity event ended An Unusual Activity event ended.
Tampering detected A video analytics camera or device detected an

unexpected change in the scene.
Recording started A camera or device started recording.
Recording ended A camera or device stopped recording.
Recording interrupted A camera or device recording was interrupted.
Recording resumed A camera or device recording was resumed.
Digital input activated A camera or device digital input was activated.
Digital input deactivated A camera or device digital input was deactivated.
Firmware upgrade started A camera or device started a firmware upgrade.
Firmware upgrade completed A camera or device finished a firmware upgrade.
Firmware upgrade failed A camera or device firmware upgrade failed.
Obsolete firmware detected A camera or device is using obsolete firmware. The

system is unable to perform an automatic upgrade.
User-defined event started A customized third-party camera ONVIF event started.
User-defined event ended A customized third-party camera ONVIF event ended.
Presence detected The Avigilon Presence Detector sensor detected a

presence.
Presence dwell time exceeded The Avigilon Presence Detector sensor detected a
continuous presence for longer than the configured
dwell time.
Presence dwell ended The Avigilon Presence Detector sensor no longer

detects a presence that remained for longer than the
configured dwell time.
Presence ended The Avigilon Presence Detector sensor no longer

detects a presence. If the presence remained for longer
than the configured dwell time, a Presence dwell ended
event is also triggered.
Face watch list match started A camera detected an appearance of a profile from a
watch list.
Face watch list match stopped The camera no longer detects the appearance of a
watch list profile.
Person without a mask detected A camera detected a person without a face mask.
Rule Events 122

Event Description
Person without a mask no longer detected The camera no longer detects a person without a face
mask.
User Events
Event Description
User login A user logged in.
User logout A user logged out.
Emergency privilege override performed A user enabled Emergency Privilege Override.
Server setting changed A user changed the server settings.
Site setting changed A user changed the site settings.
Device setting changed A user changed the camera or device settings.
Device connected A user connected a camera or device to a server.
Device disconnected A user disconnected a camera or device from a server.
Digital output triggered A user manually triggered a digital output.
Bookmark added A user added a bookmark.
Bookmark updated A user updated a bookmark.
Bookmark deleted A user deleted a bookmark.
PTZ moved A user moved a PTZ camera.
PTZ idle A user left a PTZ camera idle.
Export performed A user performed a video export.
Speaker activated A user started broadcasting audio through camera or

device speakers.
Speaker deactivated A user stopped broadcasting audio.
Virtual matrix monitor opened A user opened a Virtual Matrix monitor in the View.
Map added A user added a new map.
Map updated A user updated a map.
Map deleted A user deleted a map.
View added A user added a saved View.
View updated A user updated a saved View.
Rule Events 123

Event Description
View deleted A user deleted a saved View.
Web Page added A user added a new web page.
Web Page updated A user updated a web page.
Web Page deleted A user deleted a web page.
Site View updated A user updated the organization of cameras and folders
in the System Explorer.
Custom keyboard command triggered A user triggered a custom keyboard command.
Alarm Events
Event Description
Alarm acknowledged An alarm was acknowledged.
Alarm auto acknowledged An alarm was acknowledged automatically.
Alarm triggered An alarm was triggered.
Alarm assigned An alarm was assigned to a user.
Alarm unassigned An alarm was unassigned from a user.
Alarm purged An alarm was purged.
POS Transaction Events

Event Description
POS transaction started A POS transaction started.
POS transaction ended A POS transaction ended.
POS transaction exception A POS transaction exception occurred.
License Plate Recognition Events

Event Description
License plate detection started A license plate was detected.
License plate detection ended A license plate is no longer detected.
License plate watch list match A license plate on an LPR Watch List was detected.
Rule Events 124

Access Control Events
Event Description
Door access denied Possible reasons:
l Unknown card
l Expired card attempt
l Valid card at an unauthorized reader
l Deactivated card attempt
l Invalid card schedule
l Invalid PIN code has been entered
l Invalid facility code
l Valid card with an incorrect issue level
l Antipassback error
l Deny count exceeded
l Invalid forward card read
l Invalid reverse card read
l Attempt to open locked door
l Two card control violation - second card not
presented
l Access denied - occupancy limit reached
l Access denied - area disabled
l Invalid card - before activation
l Invalid facility code ext
l Invalid card format
l Invalid PIN only request
l Door mode does not allow card
l Door mode does not allow unique PIN
Door access granted Possible reasons:
l Local grant
l Opened unlocked door
l Local grant - APB error - not used
l Local Grant - APB error - used
l Facility code grant - not used
l Local grant - not used
l Facility code grant
l Local grant use pending
Rule Events 125

Event Description
Door closed A door closed.
Door forced A door was forced.
Forced door closed A forced door was closed.
Door held open A door was held open.
Held door closed A held-open door was closed.
Door opened A door opened.
Door duress Possible reasons:
l Duress detected - access denied

l Local grant - Duress - not used
l Local grant - Duress - used
Door request to exit Possible reasons:
l Request to exit Pressed, Non-verified

l Request to exit Pressed, Door not used
l Request to exit Pressed, Door used
l Request to exit Pressed, Use Pending
l Host Request to exit, Non-verified
l Host Request to exit, Door not used
l Host Request to exit, Door used
l Host Request to exit, Use Pending
Input activated An installed ACM panel or subpanel input was activated.
Input deactivated An installed ACM panel or subpanel input was

deactivated.
Input fault detected An error was detected for an installed ACM panel or
subpanel input. Tampering may have occurred.
Input fault cleared An error detected for an installed ACM panel or subpanel
input has ended.
Rule Actions
Rule actions are the response to an event.
Rule Actions 126

User Notification Actions
Action Description
Display on-screen message An on-screen message is displayed about the event.
Send email An email notification is sent to the selected recipients.
Send notification to Central Monitoring Station A notification is sent to the central monitoring station.
Play a sound A notification sound is played in the ACC Client software

when the event occurs.
Monitoring Actions
Action Description
Start live streaming The associated live video displays when the event
occurs.
Video intercom call The video intercom call opens in a new image panel with
a ring tone.
Focus of Attention The event video displays in the Focus of Attention tab if
it is open.
Create Bookmark The event video is bookmarked.
Open a saved view The selected saved View automatically displays.
Start live streaming on a virtual matrix monitor The live video from the selected camera automatically
displays on the selected Virtual Matrix monitor.
Open a map on a virtual matrix monitor The selected map automatically displays on the selected
Virtual Matrix monitor.
Open a web page on a virtual matrix monitor The selected web page automatically displays on the
selected Virtual Matrix monitor.
Device Actions
Action Description
Reboot device The camera or device reboots when the event occurs.
Pause device The camera or device goes on standby when the event
occurs. Streaming and recording are paused.
Resume device The standby camera or device resumes streaming and

recording activity when the event occurs.
Activate digital output A digital output is triggered when the event occurs.
Rule Actions 127

Action Description
Deactivate digital output A digital output is deactivated when the event occurs.
PTZ Actions
Action Description
Go to Preset The selected PTZ camera moves to the selected preset

position when the event occurs.
Go to Home Preset The selected PTZ camera moves to the home position
when the event occurs.
Run a Pattern The selected PTZ camera runs a selected pattern when
the event occurs.
Set Auxiliary The selected PTZ camera starts the selected auxiliary
command when the event occurs.
Clear Auxiliary The selected PTZ camera ends the selected auxiliary
command when the event occurs.
Alarm Actions
Alarm Description
Trigger an alarm An alarm triggers when the event occurs.
Acknowledge an alarm An alarm is acknowledged when the event occurs.
Rule Conditions
Rule conditions are the scenarios that must be met before the rule is triggered.
Device Events
Condition Description
Digital input is active The rule is triggered if the connected digital input is
active when the event occurs.
Digital input is not active The rule is triggered if the connected digital input is
inactive when the event occurs.
Notifications and Alarms

Configure notifications to alert users of important events.
Rule Conditions 128

Alarms
Alarms are custom rules for cameras and devices that immediately bring suspicious activity to the attention
of a user. Alarms can be monitored in the Alarms tab or from the ACC Mobile 3 app, available for free on the
App Store and Google Play™ store.
Adding an Alarm
2. Click Alarms .
3. Click Add.
4. Choose the trigger source for your alarm.
l Motion Detection — Motion is detected across the camera's field of view.
l Video Analytics Event — A custom event has been triggered on a video analytics-enabled
camera.
Note: All video analytic events linked to the camera will trigger this alarm. To trigger
alarms for specific analytic events, see Adding an Analytics Alarm on the next page.
l Digital Input Activation — A signal was detected from an active device on the site.
l License Plate Watch list Match — A camera has detected a registered license plate.
l POS Transaction Exception — A point of sale (POS) source has detected an exception to the
transaction rules.
l Device Error — A device has lost connection, failed to complete a task, or is at risk of
tampering.
l System Error — The server has unexpectedly disconnected, storage has encountered a
problem, or your licenses have expired.
l External Software Event — An event from a custom integration has been triggered.
l Face Watch List Match — A camera has detected a profile from a Face Watch List. Each
profile triggers a separate alarm. You can update which watch lists are linked to this alarm from
the Face Watch Lists tab. See Face Watch Lists on page 133.
5. Select which devices will be involved in the alarm. Click Next.
6. Enter a Pre-Alarm Record Time: for how long to record before an alarm is triggered, and the
Recording Duration:. Select the devices to link to the alarm. Click Next.
7. Add the users and groups that will receive notifications about the alarm. Click Next.
Tip: Users with no wait time will be informed of an alarm immediately.
Alarms 129
8. Select which actions should be taken when acknowledging the alarm. Click Next.
9. Name the alarm, assign a priority, and add a schedule.
10. Click Finish.
For more information, see Reviewing Alarms on page 159 and Searching Alarms on page 173.
Editing and Deleting Alarms

3. Click on one of your existing alarms. Click Add.
4. Select an alarm and click Edit to update or Delete to remove the alarm.
5. Click Finish to save changes.
Adding an Analytics Alarm

If there are multiple analytics events per camera, use the following method to trigger alarms for specific
analytic events.
1. Add an alarm using External Software Event as the alarm trigger. Give the alarm a specific name and
note it for the following steps. For more information, see Alarms on the previous page.
2. Add a rule based on the Video analytics event started trigger.
3. Select the video analytics events you want to trigger the rule for.
4. Select the Trigger an alarm rule action and select the alarm created above.
For more information, see Adding a Rule on page 117.
Tip: If analytics events on different cameras have the same analytics event name, selecting
that analytics event will trigger the rule for all cameras.
Email Notifications
You can automatically email individuals and groups when events occur.
2. Click External Notifications .
Configuring the Email Server

When generating email notifications, the ACC Client must have access to an email server.
Editing and Deleting Alarms 130

1. In the Email Server tab, configure the following.
l Sender Name: — The name that will be displayed in each email.
l Sender Email Address: — The email address that will be displayed in each email.
l Subject Line: — The subject displayed in each email.
l SMTP Server: — The server address used by the site.
l Port: — The SMTP port number.
l Timeout (seconds): — The maximum time a server will spend trying to send an email.
2. If the email server uses encryption, select the Use secure connection (TLS/SSL) checkbox. For
servers that use STARTTLS encryption, select the Use STARTTLS checkbox.
3. If the email account has a username and password, select Server requires authentication checkbox
and enter the credentials.
4. Click OK.
Tip: After the Email Server is configured, you can add Rules that send email notifications to
selected recipients. See Adding a Rule on page 117.
Adding Recipients
1. In the Email Notifications tab, click Add.
2. Configure the following.
l Email Group Name: — Enter a name for the email group.
l Add Email — Manually add a single email.
l Add User/Group — Include a user or group's email.
3. Select the Email Trigger and customize which cameras, devices, or transactions will be included. For
more information, see Email Notification Triggers below.
4. To attach camera images to the email notifications, select the Attach images from device(s) linked to
the event checkbox.
5. Select an Email Schedule and enter a limit on email frequency.
6. Click OK.
Editing Email Notifications
2. Click the site name, then click External Notifications .

3. Select an email group and makes your changes, or click Remove to delete the group.
4. Click OK.
Email Notification Triggers

The following table describes the email notification trigger options that are available when setting up an
email notification. For more information, see Email Notifications on the previous page.
Adding Recipients 131

Email Notification Trigger Description
System event Email notifications are sent when one of the following rule
events occurs:
l Server application starting up

l Server application shutting down
l Server application terminated unexpectedly
l Server application low on resources
l Server application installation error
l Server connection lost
l Server hardware event
l Connection created to standby server
l Connection removed from standby server
l Connection failed
l Connection restored
l Network connection found
l Network connection lost
l Network packet loss acceptable
l Network packet loss unacceptable
l License expires soon
l License expired
l Database error
l Data initialization error
l Data volume size reduced
l Data write error
l Data upgrade started
l Data upgrade completed
l Data upgrade failed
l Data volume failed
l Data volume recovered
l Data recovery started
l Data recovery completed
l Data recovery failed
l Firmware upgrade failed
l Recording interrupted
l Recording resumed
Motion detected on _ An email notification is sent when camera motion detection has
started. You can select the camera.
Email Notification Triggers 132

Email Notification Trigger Description
Digital input activated on _ An email notification is sent when a digital input has been
activated. You can select the digital input.
POS transaction exception on _ An email notification is sent when a POS transaction exception
occurs. You can select the transaction source.
Central Station Monitoring

Notifications are supported as XML over SMTP or SIA over IP. Check with your monitoring service for their
preferred method.
2. Click the site name, then click External Notifications .

3. In the Central Station Monitoring tab, enable central station monitoring and select the method for
your notification.
4. Add the email or account information for the monitoring company.
5. Set the Minimum Heartbeat Interval: to the frequency your monitoring company recommends. This
message confirms that your site is communicating with their network.
Tip: Click Send Test Message to make sure that you've correctly entered all contact
information.
6. Click Apply then OK.
After Central Station Monitoring is configured, you can create a rule to automatically send email notifications
with video or image attachments. For more information, see Adding a Rule on page 117.
Face Recognition
With Face Recognition, administrators can create watch lists of people of interest for operators to search
and monitor.
Face Watch Lists

Watch lists allow operators to monitor and search for specific people across your site. You can create rules
and alarms based on different watch lists, as well as monitor live appearances using Focus of Attention on
page 157 or search for recorded appearance events. For more information, see Searching Events on
page 173. You can also search based on an uploaded photo. For more information, see Searching from a
Face Watch List Profile on page 137.
Central Station Monitoring 133

Editing a Watch List
By default, all sites have one face watch list. Update your watch list as needed.
2. Click the site name, then click Face Watch Lists .

3. Select a watch list and edit the settings:
l Name: — The watch list name.
l Description: — Information about the watch list.
l Default Minimum Match Confidence:* — The default minimum confidence required for a
profile match to trigger an event. The recommended confidence is Medium.
l Default Profile Expiry:* — Select how long profiles are stored in the watch list. After this time,
profiles are removed from the watch list and will no longer generate events. You can still view
past events after this period if the recorded video is available.
This setting only affects the expiry date for new profiles. Existing profiles will continue to use
their previously set expiry date.
l Alarms — Toggle whether profiles in this watch list trigger a Face Watch List Match alarm. To
add a new alarm, see Alarms on page 129.
* Individual profiles can have their own custom settings. For more information, see Editing a Profile on
page 136.
All changes are automatically saved.
Adding a Watch List

3. In the top-left, click Add Watch List.
4. Enter a Name and Description, then click OK.
Deleting a Watch List
3. Select a watch list, then click in the top-right corner.

4. Click Yes to confirm.
Configuring Data Retention

To set how long the ACC system stores appearance signatures, see Identity Data Retention on page 39.
Editing a Watch List 134

Exporting a Watch List to Another Site
Watch lists are site-specific. You can copy a watch list from one site to another using the backup and restore
settings.
Note: Both sites should use the same version of the ACC Server software. Existing watch lists will be
overwritten.
2. Click the site with the watch list you want to copy, then click Backup Settings .
3. Enter a password, then click OK. Select where to save the AVS file.
4. Click the name of the site you want to copy the watch list to.
5. Click Restore Settings and select the AVS file.

6. Enter the password, then click OK.
7. Select Use custom settings , then Choose Settings. Clear all settings except Face Watch Lists, then
click OK.
8. Click OK, then OK again.
Adding Watch List Profiles

Watch list entries are called profiles. You can have up to 5000 profiles across all watch lists in a site. Avoid
creating multiple profiles of the same person.
Tip: A good profile is like a passport photo — a high-resolution, front-facing image of a person's
face that includes the shoulders and some distance above top of head.

3. Select a watch list, then click Add Profiles.
4. Select the profile images to upload. Use the Ctrl and Shift keys to select multiple files.
5. Click Open.
The upload progress is displayed. If any errors occur during the upload process, they will appear in an
exportable list.
6. Click Close.
Exporting a Watch List to Another Site 135

Adding a Profile from Recorded Video
You can add profiles from recorded video from any camera across a site licensed for Face Recognition,
even cameras that do not have Face Recognition enabled.
1. In a View tab or in an Avigilon Appearance Search result, find the person of interest. A front-facing
image works best.
2. In the top-right corner of the image panel, click .

3. Click and drag to select a reference image. A square box that includes the person's shoulders and
some distance above top of head is ideal.
4. In the following dialog box, describe the person of interest.
l Short Description: — Identifies the person of interest in event search results and Focus of
Attention events. Use a unique description for each profile.
l Long Description: — Displays when viewing an event search result or Focus of Attention
event. Provide additional information about the person of interest, like what operators should
do if a match is detected.
5. Select a watch list to add the profile to.
6. Click OK.
A notification confirms that the image is queued to be added.
Profile Status and Quality

Select a profile to see its status and quality on the right-hand side.
If a server cannot process an image, it is listed under Errors:
l — Pending. If processing takes longer than a couple of minutes, the ACC Server or ACC Analytics
Service may be unavailable.
l — Rejected. The server cannot reach the ACC Analytics Service, is a dfferent version, or the
image failed to upload. This may also occur if the system could not detect a face, multiple faces were
detected, or the image resolution is poor.
l — The status is unknown.
After they are processed, profiles of Good, Average, or Poor quality will be used to detect matches
throughout the site. The profile quality impacts the match performance, so replace poor quality profiles if
possible.
Editing a Profile

3. In the left-side explorer, select a profile. Use the search bar to filter by name.
You can also double-click a profile image to edit it.
Adding a Profile from Recorded Video 136

4. By default, profiles use the minimum match confidence set by the watch list. Select a Minimum
Match Confidence: in the drop-down list to override the default.
l Low — The system generates events when a detected person matches the profile with a low
level of confidence. This may result in more false alarms.
l Medium — This is the recommended value.
l High — The system only generates events when a detected person matches the profile with a
high level of confidence. This may result in missed events.
Your changes are automatically saved.
Changing Profile Expiry

You can set custom expiration dates for individual profiles.
1. Click Change….
2. Select a new expiry date or click Remove Expiration to keep the profile from expiring.
Your changes are automatically saved.
Moving a Profile
If you have multiple watch lists, you can move a profile from one watch list to another. The profile will use
the new watch list's default expiry date.
1. Click Move….
2. Select a watch list, then click OK.
3. Click Yes to confirm.
Deleting a Profile
3. In the left-side explorer, click to remove a profile.
Searching from a Face Watch List Profile

Search for a person or vehicle of interest from a Face Watch List profile.

3. In the left-side explorer, click a list and then a profile from the list.
4. Click the Appearance Search button in the profile details.
Changing Profile Expiry 137

5. Search video footage in the Appearance Search Options window:
a. Click Date Range to set the date and time of your search.
b. Click Cameras to select the cameras you want to include in the search. By default, all cameras
enabled with the Avigilon Appearance Search feature are selected.
c. Optional. Fill out the Reason for Search.
d. Click Search.
For more information, see Avigilon Appearance Search Results on page 171.
License Plate Recognition

License Plate Recognition (LPR) reads and stores vehicle license plates from any video streamed through
the ACC software.
Setting Up License Plate Recognition

License Plate Recognition (LPR) is only available if you have the feature licensed for your site and if the ACC
7 LPRv2 plugin is installed on each server in the site.
2. Select a server, then click .

3. Select a lane from the License Plate Lane list and complete the following fields:
l Name: — The name for the lane. This should be unique throughout the ACC site.
l Camera: — The camera that will perform LPR. One camera can be used for multiple lanes.
l License Plate Configuration: — The regional plate format the camera will recognize. For more
information, see Supported License Plates on page 140.
l Pre-Event Record Time: — How long video is recorded before the license plate is recognized.
l Post-Event Record Time: — How long video is recorded after the license plate is recognized.
l Minimum Confidence: — The minimum confidence required for a detected license plate to be
registered as an LPR event.
l Enable this lane — Enable LPR on this lane.
l Max Image Analysis Rate: — Enter an image rate between 1-60 images per second (ips). This
specifies the maximum frame rate analyzed by the LPR service.
l When higher than the camera's image rate, the LPR service will analyze more frames,
increasing the processing time.
l When lower than the camera's image rate, the system will analyze fewer frames,
reducing the processing time.
4. Move and adjust the green overlay until it spans the width of the traffic lane in the camera's field of
view. LPR is only performed in the green area.
A red overlay means the detection area is too large and cannot be used.
License Plate Recognition 138

5. Click OK.
LPR is now configured for your site and you can add Watch Lists to your site. For more information, see LPR
Watch Lists below.
Note: Monitor the server CPU and memory usage after enabling LPR. Ensure the server has enough
resources.
Configuring LPR Data Retention

To set how long the ACC system stores license plate data, see Identity Data Retention on page 39.
Displaying the LPR Overlay

You can display license plates as they're detected in video by enabling the License Plate overlay.
1. In the top-right corner of the ACC Client window, select > Client Settings > Display.
2. In the Image Overlays: area, select the License Plate checkbox.
3. Click OK.
LPR Watch Lists

Watch lists allow you to automate the search for specific vehicles across your site.
Adding a Watch List

You can add a list by importing CSV files or by manually entering license plates.
2. Click the site name, then click License Plate Watch List .
3. Click Add.
l To import a watch list, click Import and select a CSV file to upload.
l To add a single license plate, click Add and enter the license plate.
Note: Your file must include a column including Minimum Confidence to determine
the likelihood of a match before an LPR event is registered.
Exporting a Watch List

You can export an existing Watch List as a text file or a CSV file.
Configuring LPR Data Retention 139

Tip: Export an existing Watch List and make updates to the CSV file. Then import it as a new Watch
List that can be used to create different rules.

2. Select a Watch List and click Edit.
3. Click Export.
A CSV file is downloaded.
Editing or Deleting a Watch List

3. Select a watch list and click Edit to add and remove plate numbers or click Delete to remove the list.
4. Click OK.
Supported License Plates

The following license plates are supported. To configure the license plate format for your server, see
Setting Up License Plate Recognition on page 138.
l Argentina l Japan
l Australia l Malaysia
l Brazil l Mexico
l Canada l Middle East2
l China l New Zealand
l Europe l Russia3
l Egypt l Singapore
1
l Gulf Cooperation Council l South Africa
l India l South Korea
l Indonesia l Thailand
l Iran l United Kingdom
l Iraq l United States
l Israel
1 Includes Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.
2 Includes Lebanon, Jordan, and Yemen.
3 Includes Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, and Uzbekistan.
Editing or Deleting a Watch List 140

POS Transactions
The Point of Sale (POS) Transaction Engine is a licensed feature that records raw data from POS transaction
sources. You can link cameras to specific POS transaction sources, and set up the system to make note of
transaction exceptions.
Adding a POS Transaction Source

You can add multiple devices as point of sale (POS) sources for transactions if they are connected to your
network.
2. Select your server, then click POS Transactions .

3. Click Add.
4. Enter the Hostname/IP Address: and the Port: of your device. If the ACC system is connected as a
Server to the device, enter the ACC port number.
5. Select the Connection Type:. In most cases, the ACC system is connected as a Client to the device,
but there may be cases where the ACC system is configured as a Server. Click Next.
6. Select the Data Format for the source. This format will be used to recognize and capture the
device's output. Click Next.
7. Select the Exceptions: from the source if you require any. Exceptions are the parts of a transaction
that are ignored by the system. Click Next.
8. Select the cameras or devices to link directly to the POS source as well as their Pre-Transaction
Record Time: for how long to record before a transaction, and its Post-Transaction Record Time:.
Click Next.
9. Provide a name and description for the transaction source. Click Finish.
Now that you have a transaction source, you can format the data. For more information, see Adding Data
Formats below.
Adding Data Formats

The data received from most devices will need to be formatted to be easily recognized by the system or a
user. While adding a new point of sale (POS) source or editing an existing one, you can customize the output
of the device.
1. In the Set Transaction Source Data Format area, click Add or select a previous format and click Edit.
2. Edit the properties of your new format.
l Name: — The name displayed under your list of formats.
l Description: — A short explanation of the data and device.
l Transaction Start Text: — The received text that signals the start of each transaction.
l Transaction End Text: — Text that signals the end of a transaction.
l Encoding: — The encoding used by the source device.
POS Transactions 141

3. Use Capture Data to receive raw data. You can also save this information, or load a previous
example of data.
4. Click Add Filter… to format the information. Default formats create line breaks and remove excess
spacing.
l Text to Match — Enter the text expected to appear from the device, and choose whether to
make your search case-sensitive or required to match the entire word.
l Action to Take: — Decide if the transaction responds by removing the item, or replacing the
detected text.
Note: Add as many filters as you want for the data.
5. Click OK to add the filter.

6. Click OK to save your configured data format.
Adding Transaction Exceptions

By adding exceptions to your transactions, the software will help identify unauthorized discounts, manual
price overrides, and false refunds.
1. From the Set Transaction Exceptions section of the Setup Wizard, click Add or select a previous
exception and click Edit.
2. Add a name for the exception.
3. Select which type of exception the system will search for.
l Match Text — Enter the text expected to appear from the device.
l Match Value — Enter the value and its expected relationship, whether equal to, less or more
than, or between. You can also add any text that will appear before or after.
4. Click OK.
Editing Transaction Sources

2. Select your server, then click POS Transactions .

3. Select a transaction source, then click Edit to change source details, or Delete to remove the source.
4. Use the POS Transactions Setup wizard to update the POS source, and click Next to move between
fields.
5. When you're finished, click Next until you reach the end of the wizard and then click the Finish
button.
Adding Transaction Exceptions 142

Joystick Settings
There are two types of joysticks supported by the ACC Client: standard Microsoft DirectX USB joysticks and
the Avigilon USB Professional Joystick Keyboard.
Use the Joystick settings to configure your joystick options.
Configuring an Avigilon USB Professional Joystick Keyboard for

Left-Hand Use
The Avigilon USB Professional Joystick Keyboard is a USB add-on that contains a joystick for controlling
zooming and panning within image panels, a jog shuttle for controlling the Timeline, and a keypad
programmed with the ACC Client software keyboard commands. For more information about the keypad
commands that control the ACC Client software, see Keyboard Commands on page 183.
By default, the keyboard is installed in right-hand mode. Change the Joystick settings to configure it for left-
hand mode.
1. Connect the keyboard.
2. In the top-right corner of the ACC Client, select > Client Settings > Joystick.
If the keyboard is not automatically detected, an error message is displayed. Click Scan for
Joysticks….
3. Select the Enable left-hand mode checkbox.

4. Click OK. The keyboard is now configured for left-hand mode.
5. Rotate the keyboard until the joystick is on the left and the jog shuttle is on the right. Reinstall the
keypad cover with the View button labels at the top.
For more information about the Avigilon USB Professional Joystick Keyboard, see the installation guide that
is included with the device.
Configuring a Standard USB Joystick

Use the Joystick settings to configure the buttons used in your standard Microsoft DirectX USB joystick.
1. Connect the joystick.
2. In the top-right corner of the ACC Client, select > Client Settings > Joystick.
3. If the joystick is not automatically detected, an error message will appear. Click Scan for Joysticks….
4. Choose an action for each button on the joystick:
a. Press a button on the joystick to highlight its label in the dialog box.
b. Select an action for the button from the drop-down list.
Options include ways to control recorded video, Views, image panels, instant replay, audio,
snapshots and PTZ.
c. Repeat this procedure for each button on the joystick.

5. Click OK.
Joystick Settings 143

Virtual Matrix
The Virtual Matrix feature allows you to control the View displayed on multiple monitors or a video wall, from
any instance of the application. To use this feature, the Virtual Matrix software must be installed on the
system that all the displays are connected to, and users must have the Manage virtual matrix monitors
group permission.
The ACC Virtual Matrix can be downloaded from avigilon.com.
Adding a Virtual Matrix

1. Open the ACC Virtual Matrix and log in using your ACC Client credentials.
2. Enter a Monitor Name to identify the monitor in the ACC Client software and a Monitor Logical ID
that can be used with keyboard commands.
Tip: Click Add Monitor to add another monitor.
3. In the ACC Client software, double-click the Virtual Matrix monitor in the System Explorer.
4. Edit the layout, add cameras, and cycle views.
Changes in the ACC Client software automatically appear in the Virtual Matrix.
Adding Sites
The Virtual Matrix can be used to view video from multiple cameras from multiple sites.
1. Move your mouse to activate the monitor settings and click Add Site.
2. Find your site in the drop-down list or click Find Site to enter the IP address.
3. Enter your credentials and click Log In.
Changing Primary Sites

1. Move your mouse to activate the monitor settings and click Change Site/User.
2. Find your site in the drop-down list or click Find Site… and enter the IP address.
3. Enter your credentials and click Log In.
Deleting a Virtual Matrix

If a Virtual Matrix monitor is disconnected, you can remove it from your System Explorer.
l Right click the Virtual Matrix monitor and select Delete.
Virtual Matrix 144

Maps
You can create and manage maps that can be monitored in the View tab. Operators can interact with video
or alarms from cameras on the map.
Adding a Map
You can add a JPEG, BMP, PNG, or GIF as a layout of your site.
Tip: Maps should be smaller than 3000 x 3000 pixels.
1. In the System Explorer, right-click on your site and select New Map.
2. Add a name and click Change Image… to upload your map.
3. Select the location of the map in your site hierarchy.
4. Click OK.
After a map has been added, you can add camera locations and their view.
Adding Cameras to a Map

After you've uploaded a map, add cameras and highlight their field of view.
1. In the System Explorer, right-click on your map and select Edit.

2. Click and drag a camera from the System Explorer to add it on the map.
3. Customize the appearance, direction, and size of the camera.
l Size — How large the icon is in relation to the map.
l Show As: — Display the camera as an icon or shape.
l Icon, Shape & Cone Color — The color of the camera con or shape.
l Preferences — Display the field of view, name, or camera region.
l Delete from Map — Remove the camera from the map.
4. In the toolbar, click Save.
Editing and Deleting Maps

You can update a map or delete an old map anytime.
l In the System Explorer, right-click then select one of the following:

l To edit the map, select Edit….
l To delete the map, select Delete. When the confirmation dialog box appears, click Yes.
For more information, see Using a Map on page 162.
Maps 145
Web Pages
Adding a Web Page

If you're connected to the internet, you can add web pages to a site in your System Explorer. Operators can
use these web pages for quick access to your ACM appliance or other pages related to your surveillance
system.
1. In the System Explorer, right-click a site or site folder and select New Web Page….
2. Enter a web page Name: and URL:.
3. Select a Zoom level: to view the web page inside an image panel.
4. If it is not displayed, click to display the Site View Editor and choose where the web page
appears in the System Explorer. By default, the web page is added to the site you initially selected.
l In the site directory, drag the web page up and down the right pane to set where it is
displayed.
l If your site includes folders, select a location for the web page in the left pane. The
right pane updates to show what is stored in that directory.
5. Click OK.
Editing and Deleting Web Pages

If a web page address is out of date, you can update the web page or delete the web page from the site.
l In the System Explorer, right-click then select one of the following:

l To edit the web page, select Edit….
l To delete the web page, select Delete. When the confirmation dialog box is displayed, click Yes.
For more information, see Opening a Web Page on page 163
Web Pages 146

Using ACC
For operators who spend time monitoring live and recorded video or investigating events, this section
covers how to control and search video, use devices, and export clips.
Controlling Live and Recorded Video

When you monitor video, you can choose to watch live and recorded video in the same View tab, or only
one type of video per View tab.
Once you've added cameras to the View tab, you can do the following:
l To switch all of the image panels in the View between live and recorded video, click either Live
or Recorded on the toolbar.
l To switch individual image panels between live and recorded video, right-click the image panel and
select either Live or Recorded.
Tip: If you cannot see either Live or Recorded on the toolbar, you may need Dual
Authorization. For more information, see Requesting Dual Authorization on the next page.
Adding and Removing Cameras

At any point in time, you can add and remove cameras to your View using your System Explorer.
l Click and drag a camera from the System Explorer to an empty image panel in the View tab.
Tip: You can view the same camera in multiple image panels to maintain different zoom
levels.
l To remove the camera, in the top-right corner of the image panel click .
Maximizing Image Panels

In the top-right corner of the image panel, click to maximize the video. Click to return to the
previous size.
Using ACC 147

Requesting Dual Authorization
If your system has enabled Dual Authorization, a second user must also log in to your ACC site before you
can see recorded video.
Request permission from a user with authorization power.
1. In the System Explorer, right-click the site then select Dual Authorization Log In.
2. The second user must enter their username and password.
3. Click Log In.
You now have access to recorded video.
Manually Recording Video

Manual Recording requires the Record Indicator overlay to be enabled. For more information, see Video
Overlays on page 103.
From the moment that you notice unusual behavior or an event, you can begin recording.
1. In the image panel you want to record, click in the top left corner to start recording. The blue
icon indicates recording has started.
2. Click to end recording.
Playing Recorded Video with the Timeline

The Timeline displays when video was recorded and lets you control video playback. Recorded video may
be stored on the ACC Server or the archive storage location.
The colored bars on the Timeline show the camera's recording history:
l — motion event video.

l — recorded video.
l — bookmarked video.
l — protected bookmarked video.
l — selected motion or event search result video.
l — video archived by the Continuous Archive feature. Click the area to load archived video from
that time range:
l — archived motion event video.
l — archived video.
Requesting Dual Authorization 148

Tip: You can also review archived video by opening the archived AVK file in the Avigilon
Player software.
You can view and play through archived video, but you cannot skip between recorded events or
search archived video.
l Empty areas show that there is no recorded video.
If you are missing recorded video due to a network connection or server issue, the system can
recover the video from an ONVIF Profile G camera that has an SD card recording video.
If a camera is configured with failover connections:
l The camera can appear in multiple locations in the System Explorer. Contact your system
administrator to configure your privileges to view the camera under each failover connection.
l To view recorded video, select any instance of the camera in the System Explorer.
Using the Timeline
Tip: To see how many days of recorded video are available, zoom out of the Timeline. To
configure these settings, see Recording and Bandwidth on page 39
To... Do this...
Select a playback time l Click the date and select a specific date and time.
l Click a point on the Timeline. The marker appears on
your selection.
Drag the Timeline marker to preview video at different

times.
Start playback
Click .
l Click to fast forward. Click again to increase the playback

speed. Maximum speed is 8x.
l Click to rewind. Click again to increase the playback speed.
Stop playback
Click .
l Click to go forward one frame.
Playing Recorded Video with the Timeline 149

To... Do this...
l Click to go backward one frame.
Jump forward or backward Click or to jump forward or backward by a day, minute, or by camera
event.
Zoom in or out of the l Move the slider on the bottom left.

Timeline
l Place your mouse over the Timeline and scroll.
You can zoom in to a quarter of a second, and zoom out to see years if
recorded video exists.
Pan the Timeline l Move the horizontal scroll bar under the Timeline.
l Right-click and drag the Timeline.
Center the Timeline Right-click the Timeline, and select Center on Marker.
Synchronizing Recorded Video Playback

Synchronizing recorded video playback allows you to synchronize Timelines across multiple tabs while they
are in recorded mode.
Synchronized recorded video playback is disabled by default. Once it is enabled, it will remain enabled until
it is manually disabled.
Note: Tabs can only be synchronized to one time. You cannot synchronize groups of tabs to
separate times.
Enabling Synchronized Playback
l To enable synchronized video playback in all new View tabs, select > Client Settings > General
> Synchronize recorded video playback.
The Timelines in new View tabs are automatically centered on the current time.
Enabling synchronized recorded video playback in the Client Settings dialog box will not synchronize
the Timelines of previously opened tabs, it will only synchronize new tabs that are opened after
enabling synchronized recorded video playback. Previously opened tabs need to be synchronized
individually.
Synchronizing Recorded Video Playback 150

l To synchronize playback between specific tabs, click at the bottom of each Timeline. The icon
changes to to show that it is now synchronized.
The Timeline will synchronize with the first tab you selected.
Disabling Synchronized Playback

l To disable synchronized recorded video playback in all new View tabs, clear the Synchronize
recorded video playback checkbox in the Client Settings dialog box.
Previously synchronized tabs will remain synchronized.
l To disable synchronized video playback in individual tabs, click at the bottom of the Timeline.
The icon changes to to show that synchronized playback is disabled.
The Timeline will continue to display the same time but will no longer be synchronized with other
Timelines.
Using Instant Replay

To review an event that just occurred, you can immediately access recently recorded video through the
instant replay feature.
l Right-click the image panel and select one of the instant replay options:
l Replay - 30 Seconds
Disabling Synchronized Playback 151

Viewing Unusual Events
When viewing recorded video from a video analytics device, the Timeline displays motion, Unusual Activity,
and Unusual Motion events.
You can filter the Timeline to display Unusual events only.
1. In the top-left corner of the Timeline, select the Unusual Activity or Unusual Motion checkbox.
2. Select the Skip Play checkbox to skip to the next event when playing video.
3. Select which Anomaly Type to display:
l All — All unusual events.
l Speed — Events with unusual speed.
l Direction — Events with unusual direction.
l Location — Events in areas where activity does not typically occur.
4. Move the Rarity slider to set how rare an event must be. Keep the slider towards the right to reduce
noise.
5. Enter a Minimum Duration between 0-59 seconds to set how long an event must last. The default
value is 2 seconds.
6. Use the Timeline controls to view the event video.
Unusual Activity is highlighted in yellow bounding boxes. Unusual Motion is highlighted in teal
bounding boxes. Image panels without unusual events are dimmed.
You can bookmark and export unusual events like other video analytics events. For more information, see
Bookmarking Recorded Video on page 180 and Exporting on page 177.
Zooming and Panning

To get a better look at events in video, you can zoom or pan to focus on a section of the camera's field of
view.
Tip: Fisheye and panomorph video automatically dewarps when you zoom and pan.
Zooming
l Scroll the mouse wheel inside an image panel.
Panning
l Right-click and drag inside an image panel.
You can also use the Zoom and Pan icons on the right side of the toolbar.
For more shortcuts, see Keyboard Commands on page 183.
Viewing Unusual Events 152

Controlling PTZ Cameras
Pan, Tilt, Zoom (PTZ) controls allow you to control cameras with PTZ features, including cameras with
fisheye and panomorph lenses. You can control a PTZ camera by using the on-screen controls or by using
the tools in the PTZ Controls pane.
For other ways to use the PTZ Controls, see Keyboard Commands on page 183.
Note: For video analytics devices, classified object detection only works when the camera is in its
Home position.
1. In the toolbar, click . PTZ controls are now enabled in image panels that are displaying PTZ video.
2. In the image panel, click .
The PTZ Controls are displayed in a floating pane immediately beside the image panel.
The controls may appear differently depending on the options that the camera supports.
3. To pan or tilt, do one of the following:
l In the image panel, drag your mouse from the center to move the camera in that direction. The
farther the cursor is from the center of the image panel, the faster the camera will move.
l If the camera supports Click to Center, click anywhere on the image panel to center the
camera to that point.
4. Use the other PTZ controls to perform any of the following:
To... Do this...
Zoom
l Click to zoom in.
l Click to zoom out.

To... Do this...
l Click the image panel and use the mouse scroll

wheel to zoom in and out.
l If the camera supports Drag to Zoom, click and

drag to create a green box to define the area you
want to zoom in and see.
l Right-click the image panel and select Zoom Out

Full.
Control the iris l Click to close the iris.
l Click to open the iris.
Control the focus l Click to focus near the camera.
l Click to focus far from the camera.
Program a PTZ preset, pattern, or tour For more information, see PTZ Presets, Patterns, and
Tours on the next page.
Activate a PTZ preset Select a preset then click .
Return to the Home preset position If the PTZ camera supports a Home preset position, click
to return the camera to its Home position.
Activate a PTZ pattern In the PTZ Controls pane, select a pattern number and
click .
The pattern will repeat until the pattern is stopped or

another pattern is run.
Activate a PTZ tour In the PTZ Controls pane, select a tour number and click
.
The tour will repeat until stopped or until other PTZ

controls are used.
Activate an auxiliary command 1. Select an aux command number and click .

2. Click to turn off the auxiliary output.
Display the PTZ camera on-screen menu 1. Click .

2. To move through the menu options, click any of
the following:
l Click to move down the options.
l Click to move up the options.
l Click to confirm your selection.
l Click to cancel your selection.

To... Do this...
Lock the PTZ controls Click .
Other users will be unable to use the PTZ controls for this
camera until you unlock the controls or log out.
Users ranked higher in the Corporate Hierarchy will be

able to override and re-assign the lock to themselves.
This feature is only available if all servers in the site are

running the same version of the ACC Server software.
PTZ Presets, Patterns, and Tours

Pan, Tilt, Zoom (PTZ) cameras can be controlled through the image panel on-screen controls or by using the
tools in the PTZ Controls pane.
Some tools and features may not be displayed if they are not supported by your camera.
Note: For video analytics devices, classified object detection and analytic events only work when
the camera is in its Home position.
Accessing the PTZ Controls Pane
1. In the top-right corner of the View toolbar, click .
2. In the bottom-right corner of the image panel, click .
Adding a PTZ Preset

1. Move the camera's field of view into position.
2. In the Presets drop-down list, select a number then click .
3. In the dialog box, enter a name for the preset.
4. Select the Set as home preset checkbox if you want this to be the camera's Home preset.
5. Click OK.
Adding a PTZ Pattern

1. In the PTZ Controls pane, select a pattern number and click .
2. Use the PTZ controls to move the camera and create the pattern.
3. Click to stop recording the pattern.
Adding a PTZ Tour

If supported, tours allow the PTZ camera to automatically move between a series of preset positions. You
can set tours to pause at each preset for a specific amount of time for video monitoring.
PTZ Presets, Patterns, and Tours 155

1. Create all the PTZ presets you need for this tour.
2. In the PTZ Controls pane, select a tour number then click . The Edit PTZ Tour dialog box is
displayed.
3. Give the tour a name.
4. In the Tour Pause Duration: field, enter the amount of time before the tour repeats. Tours repeat until
manually stopped, or until other PTZ controls are used.
5. In the Tour Mode: drop-down list, select one of the following:
l Sequential: the PTZ camera will go to each preset in the set order.
l Random: the PTZ camera will go to each preset in random order.
6. Select the Set as default tour checkbox if you want this tour to run automatically.
l The Default Tour Idle Start Time: field is now enabled. Enter the amount of time the PTZ
camera must be idle before this tour automatically starts.
7. To add a preset to the list, click .
a. In the Preset column, select a preset from the drop-down list.
b. In the Move Speed column, enter how fast you want the PTZ camera to move to this preset.
The higher the %, the faster the camera moves.
c. In the View Time column, enter the amount of time you want the PTZ camera to stay at this
preset position. The view time is 10 seconds by default.
d. Repeat this step until all the presets for the tour have been added.
8. To remove a preset, select the preset then click .

9. To re-order a preset, select the preset then click or . The preset order only affects tours that
use Sequential mode.
10. Click OK to save the tour.
Activating a Preset, Pattern, or Tour

l Select a preset, then click .
l Select a pattern or tour number, then click .
Using the H4 IR PTZ Wiper

1. In the View tab, click in the toolbar to enable PTZ controls.
2. In the bottom-right corner of the image panel, click .

3. Click Aux.
The camera wiper will run.
Activating a Preset, Pattern, or Tour 156

Tip: You can also use the camera web interface or set up a rule to start an Auxiliary PTZ action when
a digital output is triggered in the ACC Mobile 3 application. For more information, see the camera
web interface guide on help.avigilon.com or Adding a Rule on page 117.
Live Monitoring
Use configured features to monitor your site effectively.
Focus of Attention
The Focus of Attention tab gives you a high-level overview of all sites and cameras you have access to.
l In the New Task menu , click Focus of Attention.
If selected in the settings, active alarms are displayed and cameras are highlighted in red until the
alarm is acknowledged.
As new alarms and events occur, the video appears in the Recent Events list and the corresponding
camera changes color in the Overview.
The Overview
The Overview provides an abstract view of your System Explorer. Each hexagon represents a camera
grouped by sites and folders. The cameras follow the order of the System Explorer from left to right and
change color in response to events.
The camera color indicates the following:
l Red — Alarms
l Yellow — Face Watch List Matches, People Without Masks, License Plate Matches or Unusual Activity
Detection
l Teal — Video Analytic Detection or Unusual Motion Detection
l Blue — Motion Detection
l Green — Highlights the camera displayed in the Recent Events list
l Gray — No event
l Colorless — Camera offline
Live Monitoring 157

Zooming and Panning the Overview
If you have many cameras or sites, you can zoom in and out of the Overview to pay attention to areas of
interest.
l Scroll your mouse to zoom.

l Hold Ctrl and click and drag your mouse to pan.
You can also use the controls in the lower-right corner.
l — Displays the Overview zoom and position controls.

l — Centers the System Explorer.
Tip: Drag the Overview to a separate monitor to view Featured Event video and the Overview at
the same time.
Changing Focus of Attention Settings

The Focus of Attention Settings dialog box is displayed when you first open the Focus of Attention tab.
These settings only affect what the Recent Events list displays.
1. Select the events and cameras you want to view.

2. Click OK.
Your settings are saved.
To edit these settings later, in the top-right corner of the Recent Events list, click .
Monitoring Events
To view video:
l Double-click a camera in the Overview.

l Hover over an event in the Recent Events list and click Replay or Go Live.
To return to the Overview:
l Double-click the Overview in the bottom-right corner.
The following options are available when you hover over an image panel.
Icon Description
Shares the event video with a selected user.
Opens the event video in a new tab.
Bookmarks the event.
Clears the image panel.
Zooming and Panning the Overview 158

Managing Alarms
Active alarms appear at the top of your Recent Events list and the corresponding camera will be red in the
Overview.
You can view the alarm video, acknowledge the alarm, or view video from linked cameras.
If another user acknowledges, assigns, or purges the alarm, the alarm will no longer appear active.
Reviewing Alarms
After an event triggers an alarm, users are shown the camera or source of the alarm trigger. They will be
asked to acknowledge and review the alarm, before choosing whether or not to clear it.
Acknowledging Alarms
1. Once notified, click Acknowledge.
2. If notes are enabled, enter any relevant details.
Note: Devices and appliances can be connected to alarms and may require custom
responses like a digital output.
Arming Image Panels

When you arm an image panel, it reserves that panel for displaying alarms and events. Arming an image
panel also allows you to continue monitoring other video when an event is triggered. Arming a panel will not
prevent other tasks in an image panel, including closing the video.
1. Select an image panel, and click .

2. Clicking a second time will disarm the panel.
In the event there are multiple alarms at once, linked videos will play in order, but will otherwise play in order
of priority.
Reviewing Alarms
1. In the New Task menu under View, click Alarms .

2. At the top, choose which alarms to display.
l Active Alarms — Any alarm that is still triggered.
l Alarms Assigned to Me — Alarms that you are responsible for reviewing.
l Alarms Assigned to Others — All alarms that users on a site are responsible for reviewing.
l Acknowledged Alarms — Alarms that have been previously viewed and acknowledged.
3. In the displayed panels, the Alarm Triggers box lists each time the alarm was triggered while the
alarm was active. For Face Watch List Match alarms, select a timestamp to view video from a specific
trigger.
Managing Alarms 159

4. In the displayed panels, depending on the current state of the alarm, select one of the options.
l Acknowledge — Marks the alarm as being viewed and acknowledged.
l Assign Alarm — Assigns the alarm to yourself.
l Unassign Alarm — Removes the alarm assignment from yourself.
l Purge Alarm — Clears the alarm and removes the status.
l Open In View — Plays alarm video in a new View.
l Bookmark Alarm — Saves the alarm within the system.
Identity Verification
If your camera is linked to a door in the ACM appliance, you can monitor authorized and unauthorized door
activity in an adjacent image panel.
l In the top-right corner of an image panel, click and select the door you want to monitor.
An identity verification image panel is displayed. The most recent activity is displayed at the top.
Tip: You can resize the badge photo using the slider at the top of the identity verification
image panel.
When someone swipes an ACM badge, the identity verification image panel displays a card with the
following information if available:
l Badge photo
l First and last name
l Date and time
l ACM door event
Compare the video to the badge photo to verify the person's identity and prevent unauthorized access.
Note: The identity verification image panel does not update while viewing recorded video or
another tab.
Identity Verification 160

Monitoring License Plates
While you monitor video in an image panel, you can also monitor license plates as they are detected by the
system.
Enabling License Plate Overlays

When the license plate overlay is enabled, detected plate numbers are displayed in the bottom-right corner
of the image panel.
To enable the License Plate overlay:
1. In the top-right corner of the ACC Client window, select > Client Settings > Display.
2. In the Image Overlays: area, select the License Plate checkbox.
3. Click OK.
When you view live video for a camera that is configured for license plate recognition, the detected license
plates are displayed.
Reviewing LPR Watch List Matches

If your system is configured to track specific license plates using a Watch List, you will be notified by a pop-
up dialog box when matches are detected.
Select one of the license plate matches and do any of the following:
l Click View this Event or double-click the selected license plate to open a snapshot of the detected
license plate in a new View.
l Click Delete to delete the license plate from the list.
l Click Clear All to empty the current match list. The list will be repopulated as new license plates are
detected.
Monitoring POS Transactions

If a camera is linked to a point of sale (POS) transaction source, you can monitor transactions while watching
video from the linked camera. Each transaction is separated by date and time, with the most recent
transaction highlighted in blue.
1. In the top-right corner of the image panel, click .

2. Select a POS transaction source, then click OK. Transactions will display in the next image panel.
Tip: Review previous transactions by hovering on the transaction image panel and scrolling up.
Monitoring License Plates 161

Displaying Cameras Linked to POS Sources
1. Click in the POS transaction image panel.

2. Select a camera, then click OK.
Browsing the ACM Appliance in the ACC Client

If a web page for an ACM appliance was configured, ACC operators can access it in the ACC Client
software.
Click and drag from the System Explorer to an image panel.
The web page will display in that image panel.
l ACC operators logged in with their ACM credentials will automatically be logged in to the ACM
appliance.
l ACC operators without ACM credentials may see a certificate warning when they first open the web
page. Click Trust to continue to the log in page.
Note:
If the ACM session times out, operators will need to log in again.
l ACC operators logged in with their ACM credentials will automatically be logged in again
when they close the dialog box.
l Administrators can change an operator's timeout settings in the ACM appliance.
Using a Map
You can open a map in any image panel, then view video or alarms by interacting with the map.
1. To open a map in an image panel, double-click in the System Explorer.

2. When the map appears in an image panel, do any of the following:
Displaying Cameras Linked to POS Sources 162

To... Do this...
Review an alarm When a camera flashes red, an alarm linked to the camera has been
triggered.
l Click the camera to monitor the live alarm video.
Display video from a camera on l Click the camera on the map.

the map
Display a preview of the video l Hover over a camera in the System Explorer or on the map.
from a camera
Open a linked map l Click the map icon on the map.
You can use the Forward and Back buttons to move between maps.
Open a linked View l Click the saved View on the map.
Opening a Web Page

If your System Explorer contains web pages for quick access to your ACM appliance or related to your
surveillance system configured, you can access them in the View tab.
Click and drag from the System Explorer to an image panel.
The web page will display in that image panel.
Opening a Web Page 163

Paused Video
An image panel will stop recording and streaming video and display Paused if:
l A device is in Standby mode. For more information, see Configuring Standby Mode on page 104.
An image panel will display Standby if:
l A device connection is lost and it is in failover state. For more information, see Failover Connections
on page 45.
l An encoder without any camera sources is viewed.
Using Linked Devices

If you have devices linked to cameras, you can control them from the ACC Client software.
Granting Door Access

If your site is connected to an ACM appliance, you may be able to grant door access from any camera that is
linked to a door.
1. Open the camera's video in an image panel.

2. Confirm that the person in the video has permission to use the door.
3. In the top-left corner of the image panel, click .
Note: If the camera is not linked to a door, the icon is not displayed.
If there is more than one door linked to the camera, you will be prompted to select one.
Paused Video 164

Using Video Intercom
Video Intercom allows you to verify the identity of visitors before allowing access to secure areas by
answering calls from a device.
1. When a call is displayed, click to answer or to ignore the call.
2. If connected to an ACM appliance, click to allow access.
3. Click to end the call.
Tip: Multiple ACC operators can answer or join a call, and you can record the conversation to
be reviewed later.
Using Audio
The camera's microphone and speakers must be enabled before you can listen to or broadcast audio.
Configuring Two-Way Audio

You can choose between Full-duplex audio, which allows simultaneous communication, or Half-duplex
audio, which only allows communication from one side at a time.
2. In the Client Duplex Audio Setting: area, select Full-duplex or Half-duplex.
3. Click OK.
Listening to Audio
When an audio input device is linked to a camera, the button is displayed in the image panel of the
camera's video. By default, the audio is muted.
l In the lower-right corner of the image panel, click to mute or activate the audio.
l Move the slider to change the volume.
Broadcasting Audio in a View
When speakers are linked to a camera, the button is displayed in the image panel of the camera's
video. This button allows you to broadcast audio from the camera through your computer's microphone, like
a Public Address (PA) system.
Using Video Intercom 165

1. To broadcast audio, hold and speak into your microphone. The moving red bar confirms your
microphone's levels. If the level is low, speak louder or adjust the microphone volume in the
Windows Control Panel.
2. Release the button to stop the broadcast.
Triggering Digital Outputs

While you monitor live video in an image panel, you can manually trigger any digital output that is connected
to the camera.
1. Open the camera's live video in an image panel.
2. In the image panel, click .

3. If there is more than one digital output linked to the camera, you will be prompted to select the digital
output you want to trigger.
Managing Views
Operators can monitor live and recorded video in a View tab. The View tab contains a layout of image
panels that lets you organize how video is displayed.
You can share Views with other users during investigations.
Cycling Cameras
Note: You can only cycle through cameras with a Logical ID.
When there are many cameras across your site, cycle through those cameras to preview video before
opening them in a new image panel.
l Hold / and press + to preview the next camera.

l Hold / and press - to preview the previous camera.
For more shortcuts, see Keyboard Commands on page 183.
Cycling Cameras across Sites

To cycle through cameras from all sites that you are logged in to, update your Client Settings.
1. In the top-right corner of the Client, select > Client Settings.

2. Select the Display next camera by logical ID across all sites checkbox.
3. Click OK.
Triggering Digital Outputs 166

Adding and Removing Views
In the ACC Client software, you'll use Views to monitor video. Each View is its own tab and can display
multiple different cameras.
1. Click to add another View.
2. To close a view, click .
For more information, see Adding and Removing Cameras on page 147.
Maximizing Views
In the toolbar, click to maximize the View. Click to return to the previous size.
Cycling Views
If you have multiple View tabs open, you can cycle through them by displaying each one a few seconds at a
time.
1. Access cycle settings by clicking > Client Settings > General.

2. Set the Cycle dwell time: to decide how long a camera will display.
3. Click OK.
4. In your View tab, click to enable cycling. Clicking again will disable cycling.
View Layouts
Customize the number and shape of image panels in your View by editing the View Layout.
1. In the toolbar, click .

2. Select a configured layout or click Edit Layouts to create a custom configuration.
3. If you are creating a custom configuration, select a layout and enter the number of columns and rows.
Tip: Click on the dotted or red borders to increase or decrease the size of an image panel.
Up to 64 cameras can fit in a View.
Adding and Removing Views 167

Saving Views
After you've customized a View, you can save and share it with users across your site. Saved Views appear
in the System Explorer.
Saving a View
1. In the toolbar, click > Save As New View.
2. Select the site you'll add the view to, assign a name, and then add a unique number as the Logical ID
to mark the view in your site.
Tip: Click to choose where to display the View in the System Explorer.
3. Click OK to save your view.
Editing a Saved View

1. Open a saved View.
2. Make any required changes to the View tab.
3. In the toolbar, select > Update Saved View.
Renaming a View
1. In the System Explorer, right-click and select Edit or Delete.

2. Update the Name or Logical ID.
3. Click OK to update the View.
Deleting a Saved View
1. In the System Explorer, right-click and select Delete.
2. In the confirmation dialog box, click Yes.
Shared Views
If you want to show another user an incident or need help investigating an event, you can share your current
View with another user. You will both be able to control the View and show each other your findings.
Saving Views 168

Sharing a View
1. In the View toolbar, click .
2. Select the user you want to collaborate with, then click OK.
The users are listed by username and computer name. The computer name is used to help you
identify a specific user if the username is shared by several people. Only users who are currently
logged in to the site are displayed.
a. The user you select will see a pop-up message with your invitation to collaborate and may
choose to accept or decline.
b. You will receive a pop-up message with the user's response to your invitation.
If they say Yes, the View you are looking at is automatically opened as a new tab in your
collaborator's window.
3. Repeat this procedure to collaborate with multiple users.
While you are collaborating, any changes made to the current View by a collaborator are shared with the
other collaborators. Anything that you can do in a standard View can be done in a shared View.
Leaving a Shared View

l To leave a shared View, close the View tab.
Searching
You can quickly search through a camera's recorded history for video of an event.
Search can be accessed in the following ways:
l In the New Task menu , select a Search option.
l In Recorded mode, click in the image overlay and draw a box around the object of interest to
perform Appearance Search on the object, or click in the toolbar and then select a Search
option.
l While viewing recorded video, click in the image panel and then select a Search option. This
search will only be performed on the selected camera video.
Avigilon Appearance Search™ Feature

If you have video analytics cameras with the Avigilon Appearance Search feature enabled, you can search
your site for persons or vehicles of interest.
Sharing a View 169

Searching by Description
If you have a physical description of a person or vehicle of interest, start an Avigilon Appearance Search
query. Searching for vehicles by description requires the ACC Server software version 7.2 or later.
You can select as many or few search criteria as you want. The system ranks results that match all
descriptions higher.
Note: When searching for video in both day and night scenes, avoid using color as a search criteria.
For example, the color red may appear gray at night.
1. In the New Task menu , click Appearances .

2. Select the person or vehicle icon.
3. Select the icons that best represent the person or vehicle description.
4. Click Date Range to set the date and time of your search.
5. Click Cameras to select the cameras you want to include in the search. By default, all cameras
6. Click Search.
Only the first 15 minutes of search results are displayed, regardless of the Date Range selected.
Move the Search Results Graph window to view more results.
For more information, see Avigilon Appearance Search Results on the next page.
Searching Recorded Video

You can start a search for both people and vehicles of interest based on one instance in recorded video.
1. Complete a Motion, Thumbnails, Alarm or Identity search, or use the Timeline to find the person or
vehicle of interest.
2. Click the bounding box around the person or vehicle and select one option:
l Find Appearances After This — Search for instances of the person or vehicle after this
event.
l Find Appearances Before This — Search for instances of the person or vehicle before this
event.
l Additional Search Options — Select cameras and a time range before performing the
search.
Only the first or last 15 minutes of search results are displayed, regardless of the Date Range
selected. Move the Search Results Graph window to view more results.
For more information, see Avigilon Appearance Search Results on the next page.
Searching by Description 170

Searching by Uploaded Photo
Search for a person of interest by uploading a photo of the face or body. Or upload a photo of a
vehicle of interest. If you have a photo with more than one object, separate them into individual
photos. A photo with more than one object cannot be searched.
1. In the New Task menu , click Appearances .
2. Click in the Appearance Search Options window.

3. Click Choose File or drag and drop the file from your desktop or folder. The accepted formats
are .jpg, .jpeg, .bmp, .gif, tif and .tiff.
The photo is automatically cropped, and if searched, is retained for a specific amount of
time.For more information, see Identity Data Retention on page 39.
4. Search for the person or vehicle in video footage:

b. Click Cameras to select the cameras you want to include in the search. By default, all
cameras enabled with the Avigilon Appearance Search feature are selected.
d. Click Search.
For more information, see Avigilon Appearance Search Results below.
Avigilon Appearance Search Results

The search results may not always match the person or vehicle of interest. Refine your results before they
are saved.
Note: Only the first 15 minutes of search results are displayed, regardless of the Date Range
selected. Move the Search Results Graph window to view more results.
Refining Results
1. Use the Search Results Graph or Timeline to view additional results. Click to edit the date range.
2. In the top-left area, click Change Cameras to add or remove cameras from the search.
3. For description searches, update the search criteria in the Appearance Description area.
4. If a search result matches the person or vehicle of interest, hover over a thumbnail and click . This
improves the system's accuracy.
Searching by Uploaded Photo 171

Tip: If there are multiple objects in the scene, a white bounding box outlines the match
detected by the system. Hover over a thumbnail and click to zoom in on the image from
the search result.
Saving Results
When you have verified search results, you can either bookmark or export them.
l Click to bookmark all starred results.
l Click to export all starred results.
For Native video exports, select the Password Protection: and Include Identity Data: checkboxes to
enable LPR, Appearance, or Face Recognition data in the Avigilon Player.
For AVI video exports, select the Blur background checkbox to obscure everything except the
detected person or vehicle.
Tip: Hover over a thumbnail and select the checkbox of all results you want to star,
bookmark, export, or remove.
Identity Search
You can search for an individual by their name or badge ID. This search displays door events using the
person's badge, as well as video from linked cameras.
1. In the New Task menu , click Identity .

2. Enter the person's name or badge ID and press Enter.
3. Select the person of interest.
4. Click Date Range to set the date and time of your search.
5. Click Doors to select the doors to include.
6. Click Search.
Up to 50 of the person of interest's most recent door events are displayed. Thumbnails of video from
linked cameras are displayed under each door event. For more information, see Identity Search
Results on the next page.
Saving Results 172

Identity Search Results
A search result may show video from 5 seconds before or after a door event. This video may not always
match the person of interest, and some search results may not have video if the camera was not scheduled
to record at that time.
Review and refine your results as needed.
Refining Results
1. In the Identity Details area, select what types of door events to show.
2. In the top-left area, click Change Doors to add or remove doors from the search. Click to edit
the date range.
3. Click a thumbnail to view associated video in the image panel. Click to zoom in on the image
from the video.
4. If you have cameras with the Avigilon Appearance Search feature enabled and linked to doors,
select Appearances Only.
Tip: Hover over the thumbnail and click to start an Avigilon Appearance Search query.
Saving Results
l Hover over a thumbnail and select the checkbox of all results you want to bookmark or export.
l Click Bookmark to save the event for quick access.
l Click Export to download a copy of the event.
For AVI video exports, select the Blur background checkbox to obscure everything except
the detected person.
Searching Alarms
All alarms that are triggered across your site can be searched.
1. In the New Task menu under Search, click Alarms .

2. Select all of the alarms to include in your search.
3. Enter a Date Range or use the Timeline range markers to set the date and time of your search.
4. Click Search.
Your search results are displayed. For more information, see Reviewing Search Results on page 177.
Searching Events
Search for configured events in recorded video.
Identity Search Results 173

1. In the New Task menu , click Events .
2. Select the cameras to include in your search.
4. Select the type of events to include in your search:
l Motion — Motion was detected in the target area.
l Digital Input — A signal was sent from a device.
l Classified Object — A person or vehicle was detected in the configured region of interest.
l Tampering — An unexpected change in the scene was detected.
l Arbitrary — A third-party ONVIF device event was detected.
l Presence or Presence Dwell — The Avigilon Presence Detector sensor detected an individual.
l Unusual Motion — Unusual pixel motion was detected.
l Unusual Activity — A classified object behaving unusually was detected.
l Face Watch List Match — A watch list match was detected.
l Person Without Mask — A person without a face mask was detected.
5. Click Search.
Searching Motion
Search for motion events from cameras configured for Classified Object Motion or Pixel Motion detection
events.
Classified Object Motion

3. Select Classified Object Motion and update the following:
l Object Types: — select the objects to search for.
l Confidence: — set how certain the system must be that it identified the correct object type.
l Minimum Threshold Time: — set how long the object must be in the scene before it is
considered a search result.
l Show Results As: — select whether to display each classified object as an individual search
result or as a single search result if multiple objects are detected within the time entered.
5. In the camera preview, adjust the green region of interest to specify the search area. You can add or
remove areas to exclude from the search as needed.
6. Click Search.
Searching Motion 174

Pixel Motion

3. Select Pixel Motion and update the following:
l Motion Activity Image Overlay: — highlights detected motion with a red overlay if enabled.
l Threshold: — specify how many pixels must move to be defined as motion. A higher threshold
provides fewer false results.
l Join results less than — set the minimum time between search results. Enter up to 100
seconds.
5. In the camera preview, adjust the green region of interest to specify the search area.
6. Click Search.
Searching License Plates

With License Plate Recognition (LPR) configured, you can search your site for a specific license plate.
1. In the New Task menu , click LPR .

4. Enter the license plate number you are searching for and select the minimum Match percent.
The Match percent is how similar the detected plates must be to the search query to be displayed as
a result. A higher percent will result in fewer false positives while a lower percent will result in more
events.
If no license plate number is entered, the system will search for all detected license plates over the
selected search period.
5. Click Search.
The Confidence column displays how confident the algorithm is that the detected plate number is
the actual plate number.
Searching Text Source Transactions

Search for specific transactions recorded by a point of sale (POS) transaction source.
Pixel Motion 175

1. In the New Task menu , click Text Source Transactions .
2. Select the POS transaction sources you want to include in your search.
4. In the Search Text: field, add any product name or transaction value you want included in your
search.
Tip: Leaving the text field blank will search for all transactions.
5. Click Search.
Your search results are displayed. For more information, see Reviewing Search Results on the next
page.
Searching Thumbnails
When examining video for changes, use the Thumbnail search to display a series of comparison images
over time.
1. In the New Task menu , click Thumbnails .

4. Click Search.
5. Double-click a thumbnail to narrow your search or click Open In View to display the result in a new
View tab.
Tip: Click Step Out to return to the previous series of thumbnails.
Searching by Drawing Box Around Object of Interest

Search for a person or vehicle of interest by drawing a box around the face or body. Only a single object can
be searched at a time.
1. In Recorded mode, click in the image panel.
2. Draw a box around the person or vehicle of interest. A photo is automatically uploaded.
3. In the Appearance Search Options window:
b. Click Cameras to select the cameras you want to include in the search. By default, all cameras
Searching Thumbnails 176

d. Click Search.
For more information, see Avigilon Appearance Search Results on page 171.
Reviewing Search Results

After completing a search, you can review and save your results.
Reviewing Results
l Use the Timeline to watch and review the event video.
l Click Add to new View to display the results in a View tab.
l Click Perform a motion search on this event to further refine your search.
Saving Results
l Click Export this event to download a copy of the event as a video, image, or audio. For more
information, see Exporting below.
l Click Export results to a file to download a CSV or text file of search results.
l Click Bookmark this event to save the event for quick access. For more information, see
Bookmarking Recorded Video on page 180.
Exporting
You can export content in multiple video and image formats. You can export bookmarks, search results, and
video from the Timeline. You can also export snapshots of an image panel as you monitor video.
Adding Content to Export

As you investigate video, you can queue content that you want to export.
l Search Results and Bookmarks — Click Export this event.

l Timeline — Right-click the Timeline and select Add Export.
l Snapshot — In an image panel, click .
A notification confirms that the file was added to the list.
Continue working or click the link in the notification to open the Export tab. Each export file is
displayed in the order it was added.
Note: Only snapshots of recorded video are added to the Export tab. Snapshots of live
video are exported individually in Live Snapshot tabs.
You can also add content directly in the Export tab:
Reviewing Search Results 177

1. In the New Task menu , click Export.
2. Click Add and select the type of file you want to export:
l Video — Export as a Native AVE or AVI file. The Native format requires the Avigilon Player
software, which lets users view recorded video with Timeline controls and search capabilities.
For Native video exports, select the Password Protection: and Include Identity Data:
checkboxes to enable LPR, Appearance, or Face Recognition data in the Avigilon Player.
l Image — Export as a JPEG, TIFF, or PNG file.

l Audio — Export as a WAV file.
l Document — Export as a PDF file with notes or send a file directly to your printer.
l Video History — Export content from live video you viewed. For more information, see
Exporting Video History below.
3. Update the export options. For more information, see Export Options on the next page.
Combining Export Files

Export files can contain several clips and images from your investigation.
l To combine files, drag and drop. Expand and collapse the file to show and hide its clips.
l To add a clip to a file, click .
l To remove a clip from file, click .

l To rename a file, double-click its name and enter a new name. Click outside the field to save.
Exporting Video History

You can export clips of video that was viewed live.
1. In the New Task menu , click Export.

2. Click Add > Video History.
3. Select the cameras and enter a date range to search.
4. Click Search.
A list of devices viewed is displayed.
l View Time — When the video was viewed.

l Video Start Time and Video End Time — The clip length.
l Device — The camera viewed.
l Workstation — The workstation that viewed the video.
5. Select the clip you want to export. Use the Ctrl and Shift keys to select multiple clips.
6. Click Add to Export.
A Native AVE file is added to your Export list. Expand the file to view and edit the selected clips.
Combining Export Files 178

Exporting Files
1. In the Export tab, select the files you want to export.
2. Click Export.
A warning is displayed if your files may contain identity data but the Password Protection: and Include
Identity Data: checkboxes were not selected.
3. Select a folder and then click Select Folder to start the export.
While the export is in progress, you can Pause , Resume , or Cancel the export.
When the export is complete, click to open the file location.
l To edit and re-export the file, click .
l To clear the file from the list, click .

l To clear all finished files, click Clear finished.
Tip: To export a video to a disc, place a writable disc in the drive and click Burn to Disc.
Export Options
The following table displays the options available for different export formats.
Format Export Options
Native AVE video l Image Rate: Select a high image rate to maintain quality or a low one to
reduce the file size.
l Maximum file size: The export file will not exceed this size.
l Include Identity Data: The export file will contain LPR, Appearance, or
Face Recognition data. The export must be password-protected to
enable this.
l Password Protection: Select to add a password.
l Export Avigilon Player: Select to include a copy of the Avigilon Player
with the export file.
AVI video l Resolution: Select the export video resolution.

l Overlays: Select the video overlays to include.
l Change Image Region… Select the field of view to export.
Images and print l Quality: Select the image quality.

l Resolution: Select the export image resolution.
l Images to Export: Select the number of images to export from the
selected time range.
Exporting Files 179

Format Export Options
l Overlays: Select the image overlays to include.

l Change Image Region… Select the field of view to export.
l Display Adjustments… Adjust the Black, White, and Gamma levels.
l Add Export Notes… Enter text to include with the PDF or print image.
l Printer Settings… Select your printer and adjust print settings.
Bookmarking Recorded Video

You can add bookmarks to recorded video to help you find and review an event later. Bookmarked video
can be protected against scheduled data cleanup so that the video is never deleted.
Adding a Bookmark
Tip: You can add a bookmark any time the Timeline is displayed.
1. Drag the time marker to where you want to start the bookmark, then right-click the Timeline and
select Add Bookmark.
2. Enter a name for the New Bookmark.
3. In the Cameras: pane, select all the cameras that need to be attached to this bookmark.
You can only bookmark multiple cameras from the same site.
4. Enter a Time Range to Bookmark: or move the black time range markers on the Timeline.
5. In the Description: field, enter any extra information that you want to include with the bookmark.
6. To protect the bookmark video from being deleted, select the Protect bookmark data checkbox.
Note: Protected bookmarks are never deleted. These videos take up space and can
become the oldest video on the server.
7. To make the bookmark private, select the Bookmark is private checkbox. Private bookmarks are
only visible to the user who marked the bookmark as private, and the system administrator. No one
else will have access to the bookmark.
8. Click OK.
Bookmarking Recorded Video 180

Managing Bookmarks
1. In the New Task menu , click Bookmarks .
2. In the Search field, enter the bookmark name to find it in the list.
3. Select a bookmark and use the Timeline to review the video.
4. Select one or more bookmarks, and click one of the following:
l — Prevents the video from being deleted. These videos take up space and can become
the oldest video on the server.
l — Removes protection.
l — Exports the video.
l — Removes the bookmark tag from the recorded video.

l Perform a motion search on this event — Begins a Motion Search.
l Edit this bookmark — Updates the bookmark name, description, time range, or cameras.
l Export results to a file — Exports a CSV or text file of all the bookmark details.
Archiving Recorded Video

Storage Management must be enabled in the Avigilon Control Center Admin Tool or ES device web
interface before you can archive video.
You can archive video from any number of cameras in your system for an extended time range.
Files are always archived in Avigilon Backup (AVK) format and playable using the Avigilon Player.
1. In the New Task menu , click Archive .

2. In the System Explorer, select all cameras from a single server that you want to archive.
3. In Archive Options, set the time range of the archive.
4. Select the Delete oldest archives when disk full checkbox will overwrite old archive files when the
archive folder is full.
Note: Both on-demand and continuous archives may be overwritten — even if the Delete
oldest archives when disk full setting is disabled in the Server Storage Management
Continuous Archive settings.
5. Click Start Archiving.

6. When the archive is complete, click OK.
Each video archive is saved in a subfolder that is named after the archive time range.
Managing Bookmarks 181

Enabling Emergency Privilege Override
If you are part of a group with emergency override privileges, you can enable access to high-resolution live
and recorded video, including video recorded before you logged in, and control PTZ cameras,
microphones, and speakers. To configure your group permissions, see Emergency Privilege Override on
page 85.
1. In the System Explorer, right-click a site and select Enable Emergency Override.
2. Click Yes in the following dialog box.
Emergency privilege override will be disabled once you log out or if you right-click the site and select
Disable Emergency Override.
Note: If you are part of a group with emergency override privileges but do not see the Enable
Emergency Override option, you may already have access to all emergency privileges.
Enabling Emergency Privilege Override 182

Additional Support
Reporting Issues
If an error occurs in the ACC software, you can contact Avigilon Technical Support using this form or call
+1.888.281.5182 option 1.
To help diagnose your problem, the Avigilon Technical Support team may ask you to provide a System Bug
Report. The System Bug Report is a zip file generated by the Avigilon Control Center Client software that
contains the system log and error reports for each of the servers that you can access.
To generate a System Bug Report:
1. Select > System Bug Report….

2. When the Download System Bug Report dialog box appears, click Download.
3. In the Save As dialog box, name the file and click Save.
4. Once the System Bug Report has downloaded successfully, click Close.
Anonymous Data Collection

To improve our products and features, Avigilon collects anonymous usage data from your ACC site if it is
connected to the internet. No personal information is collected. For more information, see our Privacy
Statement.
To opt out:
2. Click the site name, then click General .

3. Clear the Send anonymous usage data: checkbox.
4. Click OK.
5. In the top-right corner, click > Client Settings.

6. In the General tab, clear the Send anonymous usage data checkbox.
Keyboard Commands
Use any of the keyboard commands below to help you navigate the Avigilon Control Center Client
software.
The Key Combination column shows the commands used on a standard keyboard, while the Keypad
Combination column shows the commands used on an Avigilon USB Professional Joystick Keyboard.
Additional Support 183

Tip: Several commands require a camera's Logical ID.
Image Panel & Camera Commands

Command Key Combination Keypad Combination (Image Panel
buttons)
Select an image panel * + <image panel #> + Enter
Image panel # is displayed + <image panel #> +

after pressing the first key.
Display a specific camera in / + <logical ID> + Enter

the View
+ <logical ID> +
A device's Logical ID is
required.
Display the next camera by /+

camera's Logical ID: in the
View +
Display the previous camera /-

by camera's Logical ID: in the
View +
Select the next image panel Tab
Select the previous image Shift + Tab

panel
Clear image panel selection * + 0 + Enter
+0+
Remove camera from the Backspace

selected image panel
Maximize/Restore the Ctrl + E


buttons)
Replay 30 seconds Ctrl + ,
Replay 60 seconds Ctrl + .
Replay 90 seconds Ctrl + /
Add a bookmark for selected Ctrl + B

camera
For recorded video
Start/Stop manual recording R

for the selected camera
Activate/Mute audio for the A

selected camera
In a Video Intercom panel,

answer a call and activate bi-
directional audio
Broadcast audio S
Hold to speak. Release to stop

broadcasting.
Hold to speak. Release to stop
In a Video Intercom panel, press broadcasting.
to mute microphone. Press again
to unmute.
In a Video Intercom panel, X

ignore or hang up a call
Take a snapshot of the F4

Display linked POS Ctrl + I

transaction source/camera
Enable digital output K
Opens the grant door access U

menu
Acknowledge the alarm L

currently displayed in an
armed image panel
Trigger custom keyboard Ctrl + K

buttons)
command
View Tab Commands

Command Key Combination Keypad Combination (View buttons)
Select the next View Ctrl + Tab
Select the previous View Ctrl + Shift + Tab
Jump to View #_ Ctrl + 1 to 9
Start/Stop cycle Views Ctrl + Y
Open a new View Ctrl + T
Close current View Ctrl + W
Open a new window Ctrl + N
Switch current View to display live Ctrl + L

video
Switch current View to display Ctrl + P

recorded video
Remove all cameras from the Ctrl + Backspace

current View
Full screen a View/End full screen F11
Open a saved View Ctrl + G + <logical ID> + <logical ID> +

The saved View's Logical ID: is
required.
Open a Virtual Matrix monitor Ctrl + G + <logical ID> + <logical ID> +

The Virtual Matrix monitor's
Logical ID: is required.
View Tab Commands 186

View Layout Commands
Note: Customized View layouts are linked to their position in the Layouts list. For example, if your
custom layout is placed at the top of the Layouts list, you can use the keyboard command for layout
1 to select the custom layout.
Command Key Combination Keypad Combination (View

buttons)
Change to layout 1 Alt + 1 +
Change to next layout Alt + ]
Change to previous layout Alt + [
Playback Commands
Command Key Combination Keypad Combination (Timeline
buttons)
Play/Pause video playback Spacebar
Increase playback speed Page Up
Decrease playback speed Page Down
View Layout Commands 187

Command Key Combination Keypad Combination (Timeline
buttons)
Step to next frame Shift + →
Step to previous frame Shift + ←
Go to next event Alt + →
Go to previous event Alt + ←
Go forward one second Ctrl + →
Go forward five seconds Ctrl + Shift + →
Go backward one second Ctrl + ←
Go backward five seconds Ctrl + Shift + ←
Zoom in on the Timeline Ctrl + Alt + +
Zoom out on the Timeline Ctrl + Alt + –
Scroll forward on the Timeline Ctrl + Alt + →
Scroll backward on the Timeline Ctrl + Alt + ←
Move the Timeline marker

forward
Move the Timeline marker

backward
Go to the start of the Timeline Ctrl + Alt + Home
Go to the end of the Timeline Ctrl + Alt + End
Center the Timeline on the time Ctrl + C

marker
Playback Commands 188

PTZ Commands (Digital and Mechanical)
Command Key Combination Keypad Combination (PTZ
buttons)
Toggle PTZ controls Ctrl + D
Zoom in +
Zoom out –
Pan left ←
Pan right →
Tilt up ↑
Tilt down ↓
PTZ Commands (Digital and Mechanical) 189

Command Key Combination Keypad Combination (PTZ
buttons)
Open iris Home
Close iris End
Focus near Insert
Focus far Delete
PTZ menu left ←
PTZ menu right →
PTZ menu up ↑
PTZ menu down ↓
Activate preset Q + <Preset #> + <Preset #> +
Run pattern + <Pattern #> +
Start auxiliary W + <Aux #>
+ <Aux #> +
Stop auxiliary E + <Aux #>
+ <Aux #> +
Joystick Controls
The ACC Client software supports two types of joysticks, the Avigilon USB Professional Joystick Keyboard
and standard USB joysticks. After your joystick has been configured, you can use it to pan, tilt, zoom, and
more.
Note: Some third-party joysticks may require additional custom configuration.

Command Keyboard Joystick
Toggle PTZ Control Ctrl + D
Zoom In +
Zoom Out –
Pan Left ←
Pan Right →
Tilt Up ↑
Tilt Down ↓
Open Iris Home

Command Keyboard Joystick
Close Iris End
Focus Near Insert
Focus Far Delete
Move Menu Left ←
Move Menu Right →
Move Menu Up ↑
Move Menu Down ↓
Activate Preset Q + <Preset #> + <Preset #> +
Run Pattern + <Pattern #> +
Start Auxiliary W + <Aux #>
+ <Aux #> +
Stop Auxiliary E + <Aux #>
+ <Aux #> +

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Avigilon Control Center™

Client User Guide

Customizing ACC 102

Using ACC 147

Additional Support 183

ACC™ Client Software Requirements

Monitor resolution 1280 x 1024 1920 x 1200

OS* Windows 8.1 (64-bit) or Windows 10 Windows 10 (64-bit)

System RAM 4 GB DDR3 8 GB DDR4

What Is the Avigilon Control Center Client Software? 1

Network card 1 Gbps 1 Gbps

Hard disk space 500 GB 500 GB

* Run Windows Update before launching the ACC software.

l In the top-right corner of the window, select > Help.

Updating the Help Files

Tip: Access the latest help online at help.avigilon.com/acc.

For More Information

For More Information 3

Initial System Setup

Starting Up and Shutting Down

To open the ACC Client software:

l Double-click the desktop shortcut icon .

To close the ACC Client software:

1. In the top-right corner, click .

If the site is found, it is automatically added to the site list.

l Network settings are configured correctly.

Sharing Discovered Sites

Disabling Automatic Site Discovery

Sharing Discovered Sites 5

1. In the New Task menu , click Site Login.

Changing Your Password

Logging In and Out 6

Activating a Trial License

1. In the New Task menu , click Site Setup.

2. Select your new site, then click .

Activating a Trial License 7

Application Window Features

4 Toolbar Provides quick access to tools that interact with video.

Click to open a new View tab.

Application Menu Access profile and ACC Client Settings.

System Messages Displays system messages that require your attention.

Notification color represents severity of your most recent

Navigating the Software 8

System Explorer Icons

Server — Only visible for system administrators.

Pan, Tilt, Zoom (PTZ) camera.

Avigilon Presence Detector sensor.

Encoder — Connected to analog cameras.

ACM panel or subpanel.

Analytic channel used by Rialto devices.

Virtual Matrix monitor.

System Explorer Icons 9

Licensing the Site

Keep a copy of the license for future reference.

1. In the New Task menu , click Site Setup.

2. Select your new site, then click .

l To remove the last product key, click Remove Last Key.

1. In the New Task menu , click Site Setup.

2. Select your new site, then click .