Decimal Error Code Binary Error Error Type Timeout to enter error Limit to enter error Recover case

Type Timeout to enter error Limit to enter error Recover case Recover Timeout Customer Return English

1 E0 0000 0000 0000 0000 0000 0000 0001 Contactor Welded Safety 3 sec. Auto 30 sec.

* If the device is in charging mode, please end charging session.

* Power cycle the charger (power off and on) and observe.
* Perform soft reset and then hard reset operations.
* If the problem persists, the CN33 connector output will be 230V AC in case of
a welded contact for the relays.
Voltage values to be measured with a measuring device;
*Measurement can be done via CN33 socket. In case of contactor failure, line
voltage is transmitted and 230V can be measured on the CN33 socket. RL3
2 E1 0000 0000 0000 0000 0000 0000 0010 relays remain welded on the ACPW board.
Contactor does not respond Safety 3 sec. Auto 30 sec.
Relay or ACPW board replacement may be required.

• This error shows that there is an error on Interlock Locking.

• Interlock must be locked during charging state.
• This error occurs if the interlock could not be locked although the charging
cable isnplugged in and authorization for the charging is given.
• Make sure that interlock connections are correct.
• If this error is still observed, the interlock must be replaced.
• If the interlock lock is not broken and connected correctly, there may be a
4 E2 0000 0000 0000 0000 0000 0000 0100 Interlock lock error Generic 5 sec. Auto 20 sec. problem on the mainboard of charging station.
Voltage values to be measured with a measuring device;
*In normal operation, there should be 7.25V on the pins 1,2 and 3 of the CN26
socket when the lock is open.
*There should be 12.5 V on the pins 1 and 2 when the lock is in the closed
position while charging.
*During charging and when the lock is in the closed position, 0V should be read
on pin 3 shown in the picture.

*Product voltage is in termination state.

* If the interlock does not unlock, the device is de-energized.
* The product is energized again.
* After energizing, the interlock is opened and observed.
* It is caused by not liking to be fed like energy. Interlock fault is detected.
* It should be ensured that the interlock is properly inserted and filled.
* The interlock latch is manually controlled. If it is moving while plugged in, the

4321
interlock must be changed.
8 E3 0000 0000 0000 0000 0000 0000 1000 Interlock unlock error Generic 5 sec. Auto 20 sec. *Interlock levels are checked.
voltage level to be measured with the measuring instrument;
*In normal operation, there should be 7.25V on the pins 1,2 and 3 of the CN26
socket when the lock is open.
*There should be 12.5 V on the pins 1 and 2 when the lock is in the closed
position while charging.
*During charging and when the lock is in the closed position, 0V should be read
on pin 3 shown in the picture.
*If the voltage level is not normal, the lock should be replaced.

* If the device is in charging mode, please end charging session.

* Power cycle the charger (power off and on) and observe.
* Perform soft reset and then hard reset operations.
*Socket connections may be wrong or cable connection may be loose.
*When the device is turned off, all sockets and cables inside the device are
checked with our eyes and hands. Make sure they are proper.
The CN7 PP voltage is checked.
voltage level to be measured with the measuring instrument;
16 E4 0000 0000 0000 0000 0000 0001 0000 Proximity pilot error Safety 2 sec. Auto Immediately
The value to be read at 13A option with the tester: 2V
The value to be read at 20A option with the tester: 1.3V
The value to be read at 32A option with the tester: 0.6V
The value to be read at 63A option with the tester: 0.3V

As seen in the picture, ground connection between primary and secondary

should be checked between CN17 and ground line with the help of multimeter.
The resistance value to be read is 0.

* If the device is in charging mode, please end charging session.

* Power cycle the charger (power off and on) and observe.
32 E5 0000 0000 0000 0000 0000 0010 0000 CP diode error Safety 2 sec. A1 state Immediately * There may be a problem with the ACPW card.
* CP and PP cables should be checked.
*Voltage levels should be checked on the ACPW board with the multimeter.
*CP voltage is 12V on A1 state which is charging cable unplugged.
*B1 state which means charging cable connected to the vehicle and the
charger, ready for charging. CP voltage should be 9V when RFID or autostart
authentication is on the display.
*On C2 state which means charging, CP voltage should be 6V.
Voltage values to be measured with a measuring instrument;
*CP voltage should be measured as 11.8V in the CN7 socket when the charging
socket is not plugged in.
64 E6 0000 0000 0000 0000 0000 0100 0000 CP short error Safety 2 sec. CP voltage is between -1 to 1 V Auto Immediately *CP voltage should be measured as 5.8V while the charging socket is plugged in
and before the charging process starts.
*CP voltage should be measured as -7.2 V when charging starts.
*If the voltage levels are not normal, there may be faulty ACPW board. ACPW
board should be replaced.

128 E7 0000 0000 0000 0000 0000 1000 0000 Over voltage phase 1 Generic 5 sec. 270 V Auto Immediately
 256 E8 0000 0000 0000 0000 0001 0000 0000 Over voltage phase 2 Generic 5 sec. 270 V Auto Immediately

512 E9 0000 0000 0000 0000 0010 0000 0000 Over voltage phase 3 Generic 5 sec. 270 V Auto Immediately
• These errors occur when the input voltage of the EVC exceeds or below the
predefined voltage limits (190 V- 270 V). When these errors occur, the grid
1024 E10 0000 0000 0000 0000 0100 0000 0000 Under voltage phase 1 Generic 5 sec. 190 V Auto Immediately voltages which the charging station is connected to them must be checked.
• The mainboard must be replaced if the problem is still observed even though
the phase voltages are within specified range.
2048 E11 0000 0000 0000 0000 1000 0000 0000 Under voltage phase 2 Generic 5 sec. 190 V Auto Immediately

4096 E12 0000 0000 0000 0001 0000 0000 0000 Under voltage phase 3 Generic 5 sec. 190 V Auto Immediately

8192 E13 0000 0000 0000 0010 0000 0000 0000 Over current phase 1 Generic 3 sec. Max Current *1,20 Auto 10 sec.

*Rotary switch setting should be checked. It should be ensured that it is in the

desired Current setting.
* The fuse should be checked in the grid box. It should match the rotary switch
value.
* These errors occur when the current drawn by the EV exceeds the current
offered by the EVC with a percentage of nearly 20%. Each phase is checked
16384 E14 0000 0000 0000 0100 0000 0000 0000 Over current phase 2 Generic 3 sec. Max Current *1,20 Auto 10 sec. separately. EVC stops charging and retries thrice to make sure that overcurrent
failure occurs.
• If the problem still appears then EVC enters a permanent overcurrent
error(Error 20).
• This error must be related to electric vehicle and error must disappear when
the charging cable is unplugged from the EVC.
• The mainboard must be replaced if the problem is still observed even though
the charging cable is unplugged.

32768 E15 0000 0000 0000 1000 0000 0000 0000 Over current phase 3 Generic 3 sec. Max Current *1,20 Auto 10 sec.

* This error should recover automaticaly in 10 seconds after charging session

ends.
* If the device does not recover, turned off/on the charger.
* Perform soft reset and then hard reset operations.
*DC6mA ground wire may be disconnected. It should be checked.
*Dc6mA socket may be disconnected. It should be checked.
10.0 sec @ 6 mA Minimum 4 mA
65536 E16 0000 0000 0001 0000 0000 0000 0000 Residual current error Safety 0.3 sec @ 60 mA Typical 5 mA Auto 10 sec. voltage level to be measured with the measuring instrument;
0.1 sec @ 200 mA Maximum 6 mA *As seen in the picture, 12V and -12V measurements are taken from the socket
on the DC6mA socket.
*If it is seen above 1V from the socket (3rd pin, Vout) on the DC6mA socket,
DC6mA failure occurs.
* If the voltage levels are not normal, Dc6mA should be changed.
*The situation is observed again.
*There may be a problem with the vehicle.

*This may occur because the ground wire is loose. Ground connections must
be tightened.
* Since the grounding value is too high, it may not allow charging by the
vehicle.
*The grounding cable of the grid box should be checked. The grounding
resistance should be measured.
131072 E17 0000 0000 0010 0000 0000 0000 0000 Protective Earth Or Phase Reversal Fault Safety 2 sec. Auto Immediately
*All grounding cables must be checked inside the device.
*Phase connections should be checked. The phase sequence must be correct as
in the IB/IG.
*The phase connections to RCCB, ACPW and then to interlock must be checked
inside the device. Phases may be reversed.

* Power off/on the unit.

* The RFID card may be corrupted. It should be tried with other RFID cards.
* Perform soft reset and then hard reset operations.
* There may be a problem with the RFID board.
* There may be a problem with the cable between the HMI and the RFID
board.
Voltage values to be measured with a measuring instrument;
Measurements to be taken in the CN1 socket on the RFID board, pin order
shown in the picture:
262144 E18 0000 0000 0100 0000 0000 0000 0000 RFID error Safety 20 sec. Auto Immediately *Pin1: 3.3V
*Pin2:3.2V
*Pin3: 3.3V
*Pin4: 0.1V
*Pin5 : 3.3V
*Pin6:3.3V
*Pin7 : 0.4V (Smart model). 0V in Base Model.
*Pin8: 0V
*If the voltage levels are not normal or if the user card is not working, the RFID
module should be replaced.
 *Permanent error occurs if the locking error occurs 3 times in a row.
* The latch of the interlock may be stuck. Please manually control it.
* Interlock mechanism may be displaced. It should be ensured that it is
attached to its place by pressing on it by hand.
If interlock error occurs 3 times
*CN26 socket pins should be checked with multimeter.
sequentially then permanent error
Interlock state Voltage values to be measured with a measuring instrument;
524288 E19 0000 0000 1000 0000 0000 0000 0000 Interlock Permanent Error Generic 1 sec. occurs Immediately
changed *In normal operation, 7.25 V is read from pins 1,2 and 3 of the CN26 socket
Kilitleme hatası art arda 3 kez
when the lock is open.
meydana gelirse kalıcı hata oluşur
*During charging, while interlock is locked, 12.5 V is read from pins 1 and 2 in
the picture.
*During charging, while interlock is locked, 0V should be read on pin 3 shown
in the picture.
4321

* Permanent error after 3 attempts of charging due to over current.

*If the device is charging, it should be removed.
* Power off/on the unit.
If interlock error occurs 3 times *Rotary switch setting should be checked. It should be ensured that it is in the
sequentially then permanent error desired Current setting.
1048576 E20 0000 0001 0000 0000 0000 0000 0000 Overcurrent Permanent Error Generic 1 sec. occurs A1 state Immediately * The fuse should be checked in the grid box. It should match the rotary switch
Kilitleme hatası art arda 3 kez value.
meydana gelirse kalıcı hata oluşur * Power optimizer setting should be checked.
*The current power of the devices connected to the same panel as the device
in the house or facility should be reduced.
* Perform soft reset and then hard reset operations.

* Mainboard DIP switch settings. Switch #4-5-6 should be OFF-OFF-OFF if there

is no PO device connected. If Switch #4-5-6 are already OFF-OFF-OFF, please try
below steps.
o Power off the charger. Set Switch #4-5-6 as ON-ON-ON.
o Power on the charger.
4194304 E22 0000 0100 0000 0000 0000 0000 0000 Power Optimizer Communication Error Generic 10 sec. Communication error occurs Auto Immediately o Power off the charger. Set Switch #4-5-6 as OFF-OFF-OFF.
o Power on the charger.
* If there is PO device connected, please check the PO device working correctly.
Also PO device connection cables and connection port should be checked.
Cables should be connected to the correct port.

* Power off/on the unit.

HMI module sets via UART
HMI module resets * Perform soft reset and then hard reset operations.
communication
16777216 E24 0001 0000 0000 0000 0000 0000 0000 External RFID Error Generic 1 sec. via UART Immediately *When the connection cable between RFID and HMI is disconnected, "External
UART iletişimi üzerinden HMI
communication RFID Error" is displayed.
modül setleri
*Cable must be checked. It should be tried again with the new cable.

* Power off/on the unit.

HMI module sets via UART * Perform soft reset and then hard reset operations.
HMI module resets
communication * When the connection cable between MID and HMI is disconnected, "External
33554432 E25 0010 0000 0000 0000 0000 0000 0000 External MID Error Generic 1 sec. via UART Immediately
UART iletişimi üzerinden HMI MID Error" error is shown. Cables should be checked.
communication
modül setleri * The cable should be changed and checked again.
* MID may be corrupted.

* Power off/on the unit.

* Perform soft reset and then hard reset operations.
Checked when system power-up, *Dc6mA and RCD must be checked with a meter.
if RCD device not detected Voltage values to be measured with a measuring instrument;
67108864 E26 0100 0000 0000 0000 0000 0000 0000 RCD Device Error Generic 10 sec. Mount RCD Immediately
RCD cihazı algılanmadıysa, sistem *As seen in the picture, 12V and -12V measurements are taken from the socket
açıldığında kontrol edin on the DC6mA socket.
*If it is seen above 1V from the socket (3rd pin, Vout) on the DC6mA socket,
DC6mA failure occurs.

*Check grounding, phase/neutral connections

If L-N mounted by reverse or
*Correct if L-N lines are incorrectly connected.
another installation errors
134217728 E27 1000 0000 0000 0000 0000 0000 0000 Installation Error Generic 10 sec. Fix L-N lines Immediately *Check the Rotary Switch settings. The source of the error may be incorrect
L-N ters veya başka bir kurulum
rotary switch setting. For example, the Rotary Switch is set to 3 Phase and the
hatasıyla monte edilirse
phase connections may be 1P.