Salesforce-Brochure Capgemini

Download as pdf or txt
Download as pdf or txt
You are on page 1of 2

Competitive advantage COE’s – Capgemini serves clients globally from our Centres of Excellence through

through a Customer our Rightshore® Model


Engagement Platform

Engage your customers Europe


America
Engage customers
Enhance communication & improve customer service
Give employees a transparent, single view of customers
with Capgemini and 1800+
Salesforce practitioners world-wide
Asia

including Business Analysts, Advanced


(easy access to the unified customer data e.g. purchase history, case history)
Use cloud-based solutions to enable device-independent mobile CRM
for sales and service agents
Latest issueof
“Digital Transformation Review”
Salesforce! developers, App Builders, Programmers,
Sales Cloud, Service cloud, Marketing Cloud
No. 12 & Pardot consultants.
Approved Plans to add another 800+ 50+
Capgemini is thought leader in digital transformation, publishing regularly practitioners over next two years through OCM & Training Specialists
since 2011. recruitment & training 30+
The latest issue features “Lessons from the Leaders”. Global CDO’s provide 2300+ Large EngagementManagers
Increase customer lifetime value
their perspective on the capabilities and characteristics needed to succeed Salesforce Certifications across the globe. #1 Partner in E-Commerce
Know your customer (360-degree view)
in a world where digital transformation is evolving fast.
Provide a flexible, personalized customer experience
Develop tailor-made customer loyalty / retention programs as well as
up- and cross-sellinginitiatives Capgemini is a “Global Strategic Partner” and Established Leader in the world’s
#1 CRMplatform
Peter Netolitzky
CustomerEngagement
Capgemini ranks on top of Salesforce Partner Value Index with a score of
Capgemini Consulting Österreich AG
Focus on value-adding & customer-orientedactivities peter.netolitzky@capgemini.com 9.89 out of 10
Increase customer focus
Automate standardizeable / routine tasks
Increase productivity levels and job satisfaction of employees Capgemini is the largest consulting and system integrator with European origins.
Shorten lead times of routine tasks and processes

Company People
About Listed on the Paris stock exchange (CAC-40) 200.000 employees
~ 13 bn € revenues (2018)
Capgemini
Offices in 44 countries
Boost productivity Top consultancy worldwide Project Locations in further countries
Break down organizational silos and collaborate in teams
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation Two thirds of the world‘s largest companies
Facilitate information sharing & collaboration within & across organizations to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building are our clients
Share information real time – make actionable data instantly available on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their
Increase efficiency by streamlining workflows business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that
the business value of technology comes from and through people. It is a multicultural company of 200,000 team
members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
Management Consulting IT & Engineering Services Managed Services

Learn more about us at Strategy andmanagement IT driven transformation programs IT Outsourcing


www.capgemini.com/at-de consulting Digital & Analytic Platform Business Process Outsourcing
Gain confidence in operative & strategic decisions Corporate Excellence Development Infrastructure Management
Analytical data reporting & forecasting People matter, resultscount. Digital Transformation Custom Solution Development
Store and maintain information in one place (higher data quality & reliability)
Link to the Digital Transformation Review, 12th Edition: Packaged Business Solutions –
Customized reports and dashboards to facilitate decision-makers www.capgemini.com/research/digital-transformation-review-twelfth-edition Application Integration
Generate automatic reports to maximize time The information contained in this document is proprietary. Application Innovation and
Copyright © 2019 Capgemini. All rights reserved. Management
8 Customer
1 Core Industries 3 Quick Scan Engagement Platform
Capgemini brings in deep industry Together with your stakeholders, Capgemini builds state-of-the-art customer
expertise in your Salesforce implementation. Capgemini combines all relevant perspectives engagement platforms to orchestrate customer
and defines the roadmap for the transformation processes through seamless multichannel journeys.
of your customer journeys.
Financial Services Energy &Utilities Users
Omnichannel Experience B2B Self-Service 5 Development Staff Customer Supplier

AI-driven Banking Your Customer Your Organization Your Strategy


New Supply Models & Smart Home
Customer Insights Business
& Deployment Device Smartphone, Tablet, Desktop, Laptop (iOS, Windows)
Voice Assistance Intelligent FieldService CRM Strategy &Roadmap
Customer Journeys Organization IS Analysis Organization Capgemini continuously delivers MVP / Customer Engagement Platform

Maturity Assessments IT IS Analysis ITArchitecture Releases to constantly evolve your new CRM solution. Sales Service Marketing Salesforce Einstein Commerce
FunctionalMap User Cloud Cloud Cloud CPQ Analytics Cloud IoT
Manufacturing Retail Management Data
Personalized Experience Collaboration
Supply ChainManagement We design a digital customer experience balanced on your customers needs & your strategic vision. Requirements Engineering
Internet of Things Smart Digital Store
Development & Configuration
B2B shift B2B2C Social Commerce Continuous Automation & Sales Data Queue Offering Delivery
Test Management Capabilities
Knowledge Workflow Approval
Forecast Import/Export Management Service Visibility
Evolution

Data Management & Migration Report Predictive IoT


Value-based BI & Reporting Reports Dashboard
Scheduling offering Data Analysis
Training & User Acceptance Releases
Deployment
Integration API Integration & OrchestrationManagement

Through continuous evolution and value-based releases we are able to deliver External systems ERP MS Office . ..

and connect the “Experience Engine” for seamless, personalized and adaptive
customer journeys acrosschannels.

2 Key Drivers
Capgemini reflects CRM Megatrends
in the NextGen Customer Engagement.
4 Requirements 6 Development
Capgemini helps you to shape
& Operation
AI & Machine Learning Enhanced Mobility Data EnrichedCRM
a simple and impactful customer
experience and a plan for the implementation. Agile Development Capgemini constantly optimizes the solution 7 Salesforce Features
by continuously deploying and monitoring Capgemini combines the needed range of
the value impact on the customer. functionalities to create your tailor-fit solution
Provide alternative Revolutionize the way Update leads, contacts
Define Plan for marketing, sales, service, and commerce.
products, lead scoring, next users interact with CRM and accounts in real-time
best sales action, and helps by adding voice-based with digital ecosystem Business & ITPriorities High-Level Specifications
Success Evaluation
improving theproductivity interaction functionalities information Success Metrics& KPIs Architecture Blueprint & Path
AB/Multivariate Testing Continuous Sales Cloud Service Cloud
of your sales force through naturallanguage MVP/Releases Implementation Roadmap
KPIs Optimization
processing
Design Marketing Cloud Commerce Cloud
Omnichannel Customer Interaction CustomerExperience Deploy Monitor
IoT Integration Social CRM User Experience Outcome Optimization
Processes Target OrganizationDesign
Solution Target Business Design Analytics Communities
Enhance servicequality Integrate CRM with
through real-time correlating systems in a Monitoring &Measurement Target ITArchitecture
integration of devices Customer Engagement Platform Collaboration
Platform

You might also like