Salesforce-Brochure Capgemini
Salesforce-Brochure Capgemini
Salesforce-Brochure Capgemini
Company People
About Listed on the Paris stock exchange (CAC-40) 200.000 employees
~ 13 bn € revenues (2018)
Capgemini
Offices in 44 countries
Boost productivity Top consultancy worldwide Project Locations in further countries
Break down organizational silos and collaborate in teams
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation Two thirds of the world‘s largest companies
Facilitate information sharing & collaboration within & across organizations to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building are our clients
Share information real time – make actionable data instantly available on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their
Increase efficiency by streamlining workflows business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that
the business value of technology comes from and through people. It is a multicultural company of 200,000 team
members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
Management Consulting IT & Engineering Services Managed Services
Maturity Assessments IT IS Analysis ITArchitecture Releases to constantly evolve your new CRM solution. Sales Service Marketing Salesforce Einstein Commerce
FunctionalMap User Cloud Cloud Cloud CPQ Analytics Cloud IoT
Manufacturing Retail Management Data
Personalized Experience Collaboration
Supply ChainManagement We design a digital customer experience balanced on your customers needs & your strategic vision. Requirements Engineering
Internet of Things Smart Digital Store
Development & Configuration
B2B shift B2B2C Social Commerce Continuous Automation & Sales Data Queue Offering Delivery
Test Management Capabilities
Knowledge Workflow Approval
Forecast Import/Export Management Service Visibility
Evolution
Through continuous evolution and value-based releases we are able to deliver External systems ERP MS Office . ..
and connect the “Experience Engine” for seamless, personalized and adaptive
customer journeys acrosschannels.
2 Key Drivers
Capgemini reflects CRM Megatrends
in the NextGen Customer Engagement.
4 Requirements 6 Development
Capgemini helps you to shape
& Operation
AI & Machine Learning Enhanced Mobility Data EnrichedCRM
a simple and impactful customer
experience and a plan for the implementation. Agile Development Capgemini constantly optimizes the solution 7 Salesforce Features
by continuously deploying and monitoring Capgemini combines the needed range of
the value impact on the customer. functionalities to create your tailor-fit solution
Provide alternative Revolutionize the way Update leads, contacts
Define Plan for marketing, sales, service, and commerce.
products, lead scoring, next users interact with CRM and accounts in real-time
best sales action, and helps by adding voice-based with digital ecosystem Business & ITPriorities High-Level Specifications
Success Evaluation
improving theproductivity interaction functionalities information Success Metrics& KPIs Architecture Blueprint & Path
AB/Multivariate Testing Continuous Sales Cloud Service Cloud
of your sales force through naturallanguage MVP/Releases Implementation Roadmap
KPIs Optimization
processing
Design Marketing Cloud Commerce Cloud
Omnichannel Customer Interaction CustomerExperience Deploy Monitor
IoT Integration Social CRM User Experience Outcome Optimization
Processes Target OrganizationDesign
Solution Target Business Design Analytics Communities
Enhance servicequality Integrate CRM with
through real-time correlating systems in a Monitoring &Measurement Target ITArchitecture
integration of devices Customer Engagement Platform Collaboration
Platform