April 2021

Brand and Customer Management

Services
A Collection of Tailored Services to Support Your Business Growth

As seen on: As seen on: www.sampingan.co.id

01 | About Sampingan
 01. ABOUT SAMPINGAN

What We Do
We connect businesses with a network of selected, trained agents and the right technology to improve their efficiency

A collection of services and

products to help businesses
scale up with less hassle

Workforce Services
Job
Creators Brand & Customer
Management
Job
Workforce
Businesses Request Management & Seekers
Hiring Softwares

Fulfil
Individuals
A platform for
job-seekers to find
various types of jobs
that suit their skills
 01. ABOUT SAMPINGAN

Sampingan for Business

A collection of services and products designed to help businesses scale up with less hassle

Sampingan Business has three main offerings:

Technology-integrated human A collection of brand and customer Various software as a service (SaaS)
resource services and over 850,000 management services that covers for companies to source or manage
pre-vetted blue-collar workers in 80 activities such as retail audit, their workforce.
cities ready to be deployed in as canvassing & merchandising,
fast as 24 hours. market research, nano-influencers,
and customer experience
management.
 01. ABOUT SAMPINGAN

The Sampingan Journey Sampingan’s

Fresh Start Expansion of Services
Sampingan began its
Sampingan extended its line of
journey with Data
services with Staffing from
Collection service.
Sampingan will 2018 Sampingan Manpower and Market
Research from Sampingan
continuously grow its Solutions.

product & services to

Seed Funding
support your business

2019

Sampingan’s New Products Series A Funding

Sampingan’s workforce management
system, Kerjaan and recruitment Through this new round of
platform, Bursa Kerja were introduced. funding, Sampingan plans to
further develop the technology
used in its products and
Sampingan Manpower services to improve the
2020
Expanded its services with experience for both business
Recruitment and Payroll. clients and workers.

Sampingan Solutions
Expanded its services with Customer
Experience Management (CXM).
2021

Pre-Series A Funding
 01. ABOUT SAMPINGAN

Powered by People
Our vast network of workers is ready to help you whenever or wherever
850,000+ workers
you need them
ready to be deployed

80 cities
across the country are within our reach

Various skills
and talents to fulfill all your specific needs
 01. ABOUT SAMPINGAN

Powered by Technology
Each layer of operation is embedded with technology to enable better efficiency and transparency

Instant Request
Post requests in just one click. Performance Tracking Payroll, benefit, and liquidity
Create a new listing or choose a Track the performance and progress An attendance system and a timesheet
service from our suite based on each project or job type. tracker are available inside the app. Worker App
of solutions. Forget about the administrative work,
Customizable Workflows From applying for jobs to
have the payroll done professionally by
Create your own workflows with our day-to-day reporting, for
Sampingan.
pre-existing modules to maximize the output workers, everything is done
and collect the information you need. within the app.
02 | Sampingan Solutions
 02. SAMPINGAN SOLUTIONS

About Us

Conventional Services

Increase your brand and customer

Handled by experienced management efficiency and cut
Reliability Unknown credibility
advisors and professional team the cost at the same time.

Scalable for your needs through unlimited We offer wide variations of

Scalability Limited resources services, from canvassing and
resources
merchandising for your sales
Request to activity, to customer experience
Less than a month > 1 month management; it’s more than just
Execution Process
saving cost.

Price Tailored to your needs Fixed package price

Face Off: Sampingan vs Conventional Services

 02. SAMPINGAN SOLUTIONS

Services
Services offered by Sampingan Solutions are tailored and KPI-driven. Clients can just share their overall objectives,
and we will manage the end-to-end process.

Field Service Management

Have your sales strategy and operations executed Merchandising Canvassing
the way you want it.

Research Management Intensive Research Studies Online Survey Management Retail Audit

Know your customers better, gain insights, and build

better products through our offerings that range from Mystery Shopper Data Processing
product development research to brand strategies and
planning.

Crowdsource Marketing Management Online/Social Media Campaign Online/Social Media Conditioning

Get more people to help boost the performance
of your product or brand.

Customer Experience Management

Contact Center Services Back Office Service
Improve your customer experience, our experts will
manage the interaction and deliver wonderful
experiences to your customers in every interaction.

Not specified here? Ping us!

 02. SAMPINGAN SOLUTIONS

Why Sampingan Solutions?

Wide Area Transparent Best Price

Coverage and Trackable in The Market

Our data capture system makes sure all data Our tech-based approach ensures seamless
Extensive network of workers, agents,
and activities are trackable via the live workflow, eliminating the need for middlemen, and
and nano influencers, available all across
dashboard to provide better visibility of the effectively reduce operational costs in between.
80 cities in Indonesia.
process. The pricing is also tailored to each project.

High-Quality
Trusted and Secure
Deliverables

Supported by experienced team and trainer, Sampingan has been trusted by over 150
high quality personnel, and comprehensive companies for more than 600 projects.
quality assurance and security systems. Supported by comprehensive security
systems, your business is secure with us.
 02. SAMPINGAN SOLUTIONS

How Sampingan Solutions can simplify the process for you

Without Sampingan With Sampingan Solutions

Focus on Business Objectives and KPIs Focus on Business Objectives and KPIs

You conduct the project planning We conduct the project planning

You conduct the manpower recruitments, trainings, & deployments We conduct the manpower recruitments, trainings, & deployments

You monitor the project performances We monitor the performance

You do the problem-solving and regular evaluations We do the problem-solving and regular evaluations

You identify and execute the actionables We identify and execute the actionables

You generate reports & get insight We generate the reports & provide insight for business improvement

You manage the payrolls and other payments We manage the payrolls and other payments

You approve the results You approve the results

You disburse the payments You disburse payments by monthly invoice

 02. SAMPINGAN SOLUTIONS

Past Clients
Services Project Overview

Merchandiser for indonesia’s End-to-end project management of all merchandising activities

financial technology company at multiple client’s partner across Indonesia

End-to-end research management to conduct mystery audit

Market Research
on beverages product shelf location, shelf condition as well
for global FMCG company
as planogram compliance

Product User-base
Launch campaign to boost number of user-base utilizing
for Indonesian POS System
Sampingan crowdsource system

Contact Center
Full managed service for level-1 contact center,
for an Indonesian-based
handling ~30,000 incomings per month, based in Yogyakarta
financial technology company

KYC Admin
Full managed service for customer data verification
for a financial technology
and validation during the registration process
company

600+ projects 150+ clients And many more..

completed served
03 | Services
 03. SERVICES

Field Service Management

Why choose Sampingan
Solutions for your Field Service
Management needs?

Trustable partners
Sampingan team's extensive experience ensure
the best quality and outcome for you

Merchandising Canvassing

Product placement Lead generation

Store checker Surveyor Quick deployment

Ready to be executed within 3 days and scalable
Transaction testing to your needs through unlimited resources

POSM installation

Offline activation

Visual merchandising
Flexible cost
Affordable and flexible pricing
 03. SERVICES

Research Management
Why Manage Your Researches with
Sampingan Solutions?

Intensive
Retail Audit
Research Study
You just need to tell us the objectives, and we will handle
Reliable
Collect on-the-ground data and insights
the study end-to-end. We will hand you the final report. Successfully accomplish a wide range of research
on how your business operates and
brand’s overall in-outlet health. and providing insights in a various type of
Quantitative Research Qualitative Research industries.

Online Survey In-depth Interview

Mystery Shopping
Store/Outlet Visit Focus Group Discussion

F2F Survey Ethnographic Interviews

Measure your outlet’s sales and service
Best price in the market
performance, procedure compliance, or
Secondary Research gain specific insights on the market. Sampingan offers a more affordable pricing
Desk Research
compared to any other research institute

Data Processing
Online Survey
Management Organize or translate your data into any
Wide range of audiences
format you require.
Already got your own research design? You can utilize our 850,000+ audiences in 80 cities across
● Data Annotation
platform to distribute your survey to the right people. Indonesia to give the critical insights you need
● Data Transcription
 03. SERVICES

Crowdsource Marketing Management

Why choose Sampingan Solutions
for your Research Management
needs?

High-speed deployment with

massive volume
The faster, the better. We deploy your project
within 24 hours after the request, delivering up to
1000 submission per day.

Social Media Social Media

Campaign Conditioning
Competitive price
Traffic driving campaign Product rating and reviews A more affordable price compared to any other
influencer services you know
Awareness Testimonials
(App download and register)
Social media engagement
Social media post (comment, like, participation)

Data quality
Our comprehensive screening system will
validate all output in real-time
 03. SERVICES

Customer Experience Management

Why choose Customer Experience
Management from Sampingan
Solutions?

Flexible service
Sampingan Solutions offers you a fully-tailored
service and pricing model

Contact Center Back Office Service

Services
Let us handle the interaction between your business and Drive efficiency by improving your operation. Tell us your
customers. We will engage with your customers based on requirements and we will handle the process, sit back, and
Fastest deployment
the requirements you provide. receive our performance report.
Supported by over 850,000 talented agents, your
Inbound Service Outbound Service KYC contact center project will be deployed in less than
a month
Level-1 Contact Center Telesales Admin/Data Verification

Level-2 Support Retention

Reliable
Managed by experts, we will deliver world-class
service to your customers. Sampingan has been
trusted by over 150 companies from various
industries
04 | Let’s Get Started

As seen on:
 04. LET’S GET STARTED

How does it work?

Customer Experience Management

Project Project Get Your

Planning Goes Live Results

We plan the project, including the The project officially goes Hassle-free, we will provide
staffing plan, recruitment, operation live, and we will take care of the report needed, including
flow set up, work space, your operations the insights for your
and infrastructure from here business

1 2 3 4 5 6

Setting Project Knowledge Project

Requirements Transfer Monitoring

We analyze your business We will conduct the soft skill We will maintain the project
requirements and find the right training, and the client will performance and deliver the
service to fulfill your needs conduct the hard skill training best results

20
05 | Industries

As seen on:
 05. INDUSTRIES

Industries
Whichever industry your business belong to, we will make sure to deliver tailored services with excellent output quality

O2O Retail Agency F&B Technology

Canvassing Canvassing Traffic Driver Campaign Retail Audit Marketing Research

POSM Installation POSM Installation Awareness Campaign Mystery Shopping Online Survey

Product Survey Product Survey Social Media Post Traffic Checker Data Annotation

Merchant Audit Retail Audit Product Testimonials POSM Installation Data Labelling

Mystery Shopping Visual Merchandising Social Media Engagement Marketing Research Data Transcription

Marketing Research Online Survey Lead Generation

Online Survey Contact Center Service Contact Center Service

Back Office Service

 05. INDUSTRIES

Industries
Whichever industry your business belong to, we will make sure to deliver tailored services with excellent output quality

Logistics FMCG E-commerce Telco

Contact Center Service Contact Center Service POSM Installation Contact Center Service

Back Office Service Back Office Service Product Survey Back Office Service

Mystery Shopping Marketing Research Marketing Research Marketing Research

Online Survey Online Survey Online Survey

Canvassing Data Annotation Mystery Shopping

POSM Installation Data Labelling

Retail Audit Data Transcription

Banking
Mystery Shopping Lead Generation Social Media Post

Visual Merchandising Traffic Driver Campaign Contact Center Service

Contact Center Service
Awareness Campaign Back Office Service
Back Office Service
06 | Features

As seen on:
 06. FEATURES

System Features
Field Service Management, Research Management, and Crowdsource Marketing Management

Pre-vetted Fixed Fixed Performance

pool of workers Camera Geotagging Tracker
All of our workers are qualified and has You can require agents to take picture on GPS data is automatically Agents’ performance and completion are
passed our screening and recruitment the spot instead of uploading image from collected to reduce possibility trackable in real-time with our Assignment
system gallery, reducing possibility of fraud of fraud List feature

Payment File Duplication 24 Hour

Management Upload Checker Data Validation
Direct fee payment to agents Submission of image, video, and Automatic and real-time data Data submissions are validated
available on our app audio files as evidences duplication checker within 24 hours
 06. FEATURES

System Features
Customer Experience Management

Secure
Electricity Generator Branded Laptop Connection Stability
Production Floor
Secure working space, No downtime. We have backup Sampingan will provide 2 Line (Main & backup)
restricted access, and CCTV electricity to support the business branded laptops to support dedicated internet connection
Monitoring operations business requirements with IP static

24/7 Branded Headset with Top Brand

IT Support
CCTV Security Noise Cancellation Tools Provider
Our CCTV always on standby Our IT support team is always Noise cancellation headset to Sampingan have engaged with top
to monitor and ensure that available to help help agents interact better with brand providers for telephony & CRM
everything is secure the customers ticketing to fulfil your needs
 06. FEATURES

Reported Output Dashboard

Field Service Management Live
Research Management
Crowdsource Marketing Management Tailored project metrics

Raw data

Downloadables

Pinpoint maps

Photos/Videos attachment

Report

Project progress

Weekly/Monthly

Complementary insights
 06. FEATURES
Dashboard
Reported Output
Tailored project metrics
Customer Experience Management
Raw data

Downloadables

Report
Performance progress

Daily/Weekly/Monthly

Corrective action

Top driver contact reason

Complementary insights

*Report & dashboard will depend on your

requirements
07 | Use Case

As seen on:
 07. USE CASE

Field Service Management

End-to-end project management of POSM distribution
and installation for one of our FMCG clients 60,000+
POSM installed

In less than 3 months, more than 60,000 POSM were installed at the 6 cities
merchants’ outlet across cities in Indonesia. With Sampingan, they were covered
able to have their brand’s visibility ensured and generate more sales all
at once, nationwide.

< 90 days
completion time
 07. USE CASE

Research Management
End-to-end in-store brand penetration and performance research
5,500+
data/insight collected

We conducted a census and ran an in-depth interview to a number of outlets to understand

the possible barriers that may pose a threat to our client. 5 municipalities
covered
This results in 5,000 data from census and 500 interview data in less than 1 month across
all Jakarta municipalities. When combined, both data give powerful insights that help our client
to formulate their go-to-market strategy thoroughly.

1 month
completion time
 07. USE CASE

Crowdsource Marketing Management

User acquisition campaign to expand user base

10,000+
downloads and registrations

One of our clients aimed to increase its user base by launching a

campaign striving for a determined number of downloads and register
conversions. We launched the campaign through the Sampingan mobile
application and successfully converted new 10,000 users in less than
1,5 months, with participants from all across Indonesia.
< 1,5 month
completion time
 07. USE CASE

Customer Experience Management

A contact center for customer experience improvement

95% CSAT
service quality

One of our clients aimed to improve its customer experience by building

a contact center for the customers. We deployed our experts within
2,000 tickets/day
two weeks to manage the interactions with their customers through
productivity improvement
various channels and successfully achieved a 95% CSAT score. The
productivity increased by 2,000 tickets per day. We helped them
improve their customer experience.
2 weeks
deployment process
08 | Get In Touch

As seen on:
 08. GET IN TOUCH

Other Products and Services

Do you have other business needs that are not addressed above? Don’t worry!
Here are other services and products from Sampingan you might be interested in:

Technology-integrated human resource services and over Various software as a service (SaaS) for companies to
850,000 pre-vetted blue-collar workers in 80 cities ready to source or manage their workforce.
be deployed in as fast as 24 hours.
● Kerjaan - Workforce Management System (WMS)
● All-in Staffing Service ● Bursa Kerja - Job listing and recruitment portal
● Recruitment
● Payroll Service
Let’s Grow Together
Click here to reach us : Tempo Scan Tower
Tempo Scan Tower 32nd Floor, Jl. HR. Rasuna Said Kav.
Talk to sales team Visit our website 3-4, Jakarta Selatan, Indonesia - 12950

160 Robinson Road

[email protected] #14-04 Singapore Business Federation Center
www.sampingan.co.id Singapore 068914