Reviewer 3rd Year Exam Multicultural Diversity

SAINT MICHAEL ARCANGEL TECHNOLOGICAL INSTITUTE
MULTICULTURAL DIVERSITY AT THE WORKPLACE FOR TOURISM PROFESSIONALS
1. Which theory focuses on understanding how individuals from different cultures communicate?
 Intercultural Communication Theory
2. The study of intercultural communication primarily aims to:
 Understand cultural differences and improve communication
3. Which of the following is a component of intercultural communication competence?
 Cultural empathy
4. What does Hofstede’s Cultural Dimensions Theory aim to explain?
 Cultural differences in values and behaviors
5. Which dimension of Hofstede’s theory measures the degree of inequality in power distribution within a culture?
 Power Distance
6. In intercultural communication, what does the term "high-context culture" refer to?
 Cultures where communication relies heavily on context and non-verbal cues
7. Which dimension of Hofstede’s theory refers to the extent to which members of a culture feel threatened by
ambiguous situations?
 Uncertainty Avoidance
8. In Trompenaars’ model, which dimension focuses on whether people regard their identities as independent or
part of a group?
 Individualism vs. Communitarianism
9. Which theory suggests that communication behaviors are learned and thus can be changed?
 Social Learning Theory
10. What is one of the key goals of intercultural communication training?
 To improve intercultural competence
11. Which cultural dimension is characterized by a preference for a loosely-knit social framework?
 Individualism
12. In which type of culture is loyalty to the group considered more important than individual goals?
 Collectivistic
13. Which cultural dimension assesses how much people value traditional male and female roles?
 Masculinity vs. Femininity
14. A culture with high Uncertainty Avoidance is likely to:
 Have strict rules and regulations
15. Which cultural dimension is associated with a focus on future rewards, such as perseverance and thrift?
 Long-term Orientation
16. In a high-context culture, communication is often:
 Indirect and implicit
17. Which dimension contrasts cultures that emphasize immediate gratification against those that control it?
 Indulgence vs. Restraint
18. In Hofstede’s dimensions, which culture would likely have a strong adherence to hierarchical structures?
 High Power Distance
19. What is a characteristic of a collectivist culture?
 Preference for group harmony and consensus
20. Which dimension measures how cultures balance the enjoyment of life versus strict social norms?
 Indulgence vs. Restraint
21. What is one of the benefits of having a diverse workforce in the hospitality industry?
 Enhanced creativity and innovation
22. Which of the following is a challenge of managing a diverse workforce?
 Potential for misunderstandings
23. What does "inclusion" in the workplace refer to?
 Creating an environment where all employees feel valued and integrated
24. What is an important aspect of promoting diversity in the workplace?
 Providing diversity training and education
25. Which practice helps in fostering an inclusive workplace?
 Promoting open communication and feedback
26. What is a key benefit of cultural diversity in customer service?
 Enhanced understanding of diverse customer needs
27. Which term describes the practice of valuing and leveraging differences in the workplace?
 Diversity management
28. How can managers effectively address cultural conflicts in the workplace?
 Through mediation and conflict resolution training
29. Which of the following is a strategy for improving intercultural communication in the workplace?
 Providing intercultural communication training D. Limiting employee interaction
SAINT MICHAEL ARCANGEL TECHNOLOGICAL INSTITUTE
MULTICULTURAL DIVERSITY AT THE WORKPLACE FOR TOURISM PROFESSIONALS
30. What role does empathy play in a multicultural workplace?

 It enhances understanding and cooperation among employees
31. Why is cultural competence important in the hospitality industry?
 It helps in understanding and meeting diverse customer needs
32. Which of the following is an example of a cultural barrier in the workplace?
 Misunderstandings due to different communication styles
33. What does "cultural intelligence" refer to?
 The capability to relate and work effectively across cultures
34. Which factor is crucial for effective multicultural team management?
 Flexibility and adaptability
35. Which approach can help in bridging cultural gaps in the workplace?
 Encouraging cultural exchange and learning
36. What is a common challenge in multicultural teams?
 Potential for cultural misunderstandings
37. How can hospitality businesses benefit from a culturally diverse staff?
 Through increased cultural insights and customer satisfaction
38. Which skill is essential for managing diversity in the workplace?

 Strong interpersonal and intercultural communication skills
39. Which term best describes the ability to understand and appreciate cultural differences?
 Cultural empathy
40. Which of the following practices promotes an inclusive workplace?
 Implementing mentorship programs
41. What is the significance of having a diverse leadership team in the hospitality industry?
 It brings varied perspectives and enhances decision-making
42. Which of the following is an example of inclusive leadership?
 Valuing diverse perspectives and fostering a culture of respect
43. Which factor contributes to effective teamwork in a multicultural environment?
 High cultural intelligence
44. What is the impact of cultural diversity on innovation?
 It fosters creativity and innovation through diverse perspectives
45. How can businesses leverage diversity for competitive advantage?
 By embracing diverse talents and perspectives
46. Which of the following is a characteristic of a high-context culture?
 Indirect communication with a focus on context
47. Which approach is beneficial for managing a culturally diverse team?
 Promoting cultural awareness and sensitivity
48. Which of the following is a benefit of cultural diversity in the workplace?
 Enhanced problem-solving capabilities
49. What role does cultural awareness play in hospitality management?
 It helps in understanding and meeting diverse guest needs
50. What is a key component of effective cross-cultural communication?
 Active listening and empathy

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SAINT MICHAEL ARCANGEL TECHNOLOGICAL INSTITUTE

MULTICULTURAL DIVERSITY AT THE WORKPLACE FOR TOURISM PROFESSIONALS

30. What role does empathy play in a multicultural workplace?

38. Which skill is essential for managing diversity in the workplace?

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