Quality Management Guidelines For ISO 10015

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Quality management — Guidelines for training

1 Scope
These guidelines cover the development, implementation, maintenance, and
improvement of strategies and
systems for training that affect the quality of the products supplied by an
organization.
This International Standard applies to all types of organizations.
It is not intended for use in contracts, regulations, or for certification.
It does not add to, change, or otherwise modify requirements for the ISO 9000
series.
This International Standard is not intended to be used by training providers
delivering services to other
organizations.
NOTE The main source of reference for training providers should be ISO 9004-2:1991,
Quality management and quality
system elements — Part 2: Guidelines for services, until superseded by ISO
9004:2000.
Training providers may use this International Standard when addressing the training
needs of their own personnel.
2 Normative reference
The following normative document contains provisions which, through reference in
this text, constitute provisions of
this International Standard. For dated references, subsequent amendments to, or
revisions of, any of this
publication do not apply. However, parties to agreements based on this
International Standard are encouraged to
investigate the possibility of applying the most recent edition of the normative
document indicated below. For
undated references, the latest edition of the normative document referred to
applies. Members of ISO and IEC
maintain registers of currently valid International Standards.
ISO 8402, Quality management and quality assurance — Vocabulary1).
3 Terms and definitions
For the purposes of this International Standard, the terms and definitions given in
ISO 8402 and the following
apply.
3.1
competence
application of knowledge, skills, and behaviours in performance
3.2
training
process to provide and develop knowledge, skills and behaviours to meet
requirements

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