Homestyle

Troubleshooting
Frontload
Washers
Refer to Page 6 for Model Numbers

FLW1536C

Part No. 802846R3

www.comlaundry.com July 2011
 Table of Section 1 – Safety Information ...............................................................3
Locating an Authorized Servicer...........................................................4

Contents Section 2 – Introduction ..........................................................................5

Customer Service...................................................................................5
Nameplate Location...............................................................................5
Model Identification ..............................................................................6
Theory of Operation
(Front Control Shown) ..........................................................................7
Section 3 – Troubleshooting....................................................................9
1. Motor Circuit.................................................................................9
2. Troubleshooting Knocking Noise .................................................9
3. No Spin Due to Out-of-Balance Switch Wiring Problem
Starting Serial Nos. Beginning 0307...........................................10
4. Troubleshooting LEDs on Washer Inverter Controls
Starting Machine Serial No. 0911014603...................................11
5. No Spin (Washer)........................................................................11
6. Troubleshooting Shock Absorbers..............................................13
7. Error Code Listing ......................................................................15
8. Washer Will Not Start – No LEDs/Lights Lit
(No response to start switch).......................................................16
9. Washer Will Not Start – Door Open Error (Wash/Rinse LEDs
Flashing – Door must be closed and attempting to lock)............18
10. Washer Will Not Start –
No Door Lock (Door LED Flashing)..........................................20
11. Motor Will Not Run (Door/Final Spin LEDs Flashing) .............22
12. Washer Will Not Fill –
No Communication Error (Wash/Door LEDs Flashing) ............24
13. Washer Overflows.......................................................................26
14. Pump Does Not Operate .............................................................28
15. Serial Communication Error
(Final Spin/Rinse LEDs Flashing) ..............................................30
16. Washer Will Not Heat – Open/Shorted Temperature Sensor
(Heating LED flashing at end of cycle)
(Models equipped with heater) ...................................................32
17. Washer Will Not Heat (Models equipped with heater)...............34
Section 4 – Adjustments ........................................................................37
18. Cabinet Leveling Legs ................................................................37
19. Loading Door ..............................................................................38
20. Door Catch ..................................................................................39
21. Motor Belt Tension .....................................................................41
22. Shipping Braces ..........................................................................42

© Copyright 2011, Alliance Laundry Systems LLC

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 1

 Notes

2 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Section 1
Safety Information
Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer, and those maintaining the machine.

a DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.

NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

WARNING
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or property
damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
W006R2

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 3

Safety Information

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you or the inexperienced person making such
repairs to the risk of serious injury, electrical shock or death.
W007

WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be
exercised when installing, maintaining or operating the washer.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do
not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician
and using authorized factory parts.

4 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Section 2
Introduction
Customer Service
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at (920) 748-3950
for the name and address of the nearest authorized
parts distributor.
For technical assistance, call either of the numbers
listed below:

(920) 748-3121 Ripon, Wisconsin

+32 56 41 20 54 Wevelgem, Belgium

Nameplate Location
When calling or writing about your product, be sure to
mention model and serial numbers. Model and serial
numbers are located on nameplate(s) as shown.

FLW2123N

Nameplate

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Introduction

Model Identification
Information in this manual is applicable to these machines:

AFN50FSP301AW01 FTSA1A*N
AFN51FSP111FN01 FTUA1A*N
AFN51FSP111TN03 FTUA1A*N1102
AFN51FSP301AN01 FTZA1A*N1102
AFN51FSP541RN01 LFN50RSP301NW22
ATZA0A*N1102 LFNA0FSP111TW01
ATZA5A*N1102 LFNA0RSP111TW01
BFN5SFSP111CW01 LTKA5A*N3050
BFN5SFSP111TW01 LTSA0A*N
CFN50FSP111CW01 LTSA0A*N1127
CFN50RSP111CW01 LTSA5A*N
CTZA0A*N1102 LTSA5A*N3000
FTSA0A*N LTZA0A*N1102
FTSA0A*N3000 ZFN50FSP111CW01
FTSA0A*N3050 ZFN50RSP111CW01
FTSA0A*N3300 ZFN51FSP111CN01

* Add Letter To Designate Color. W – White Q – Bisque

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 Introduction

Theory of Operation
(Front Control Shown)
Start
Switch Pressure Switch
(Located in control
cabinet)

STATUS
CYCLE SELECTION
OFF EXTRA TEMPERATURE
RINSE
DOOR
SPIN WARM WARM
START ONLY WARM COLD
REGULAR HOT
WASH COLD
ON COLD
COLD

Control
RINSE

RINSE OFF
FINAL & SPIN PERMANENT
SPIN PRESS

DELICATE

(Located in control Commercial High Efficiency

Washer

cabinet)
801141

Mixing
Valve

Belt
Cycle
Selector

Inner
Basket

Outer
Tub

Inverter Motor
Control
FLW2160N

Electric
Drain
Pump

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 7

General NOTE: Washer may not reach 1000 RPM because
of an out-of-balance condition. Control may limit
This frontload washer provides some of the same
speed to 850, 650 or 500 RPM depending on severity
principles of operation as the typical topload washers.
of out-of-balance condition.
It senses water level, it dispenses the desired laundry
detergent, agitates the clothes for good cleaning action,
pumps the water out of the washer and spins the Models Through Serial No. 0911014602
clothing in preparation for the dryer. Regular Perm Press Delicate
The difference in operation is primarily the rotational 650 3 4 4
washing agitation created for the horizontal basket and RPM minutes minutes minutes
drum. This agitation tumbles the clothes in a clockwise, 1000 3 2 0
pause, and counter-clockwise direction. This reversing RPM minutes minutes minutes
tumbling action provides an efficient washing process
and requires less water. Table 1

The cycle begins by pressing the start button, which Models Starting Serial No. 0911014603
locks the loading door after the vend is satisfied. The
Regular Perm Press Delicate
type of cycle and water temperature are determined by
the temperature selector switch and the cycle select 500 0 0 4
switch. RPM minutes minutes minutes
650 3 6 0
The inner basket starts agitating during the wash water RPM minutes minutes minutes
fill. A column of air is trapped in a pressure bulb and
hose. The air pressure continues to increase as the inner 1000 3 0 0
basket fills with water until it is great enough to RPM minutes minutes minutes
activate the pressure switch which then causes the wash Table 2
fill to stop.
Technical
The regular and perm press agitate cycle tumble the
clothing in a clockwise direction for a period of 15 The basic operational system of this washer consists of
seconds, pauses for nine seconds and then tumbles the the control, temperature switch, inverter control,
clothing in a counterclockwise direction for 15 pressure switch, water valves, electric pump, A.C.
seconds. This agitation continues until the wash cycle. motor and cycle select switch.
The machine stops agitating and turns on the pump
which removes the wash water. The control performs all timing functions like the timer
in a topload washer.
Upon completion of the wash cycle, the machine goes
into two rinse cycles. Fresh cold water is brought into The inverter control uses a speed sensor on the motor
the inner basket via the mixing valve until the pressure to measure the drum RPM. Before entering any spin
switch shuts off the water while agitating. The rinse step, the inverter control measures the RPM of motor to
cycle consists of agitation for a predetermined amount sense out-of-balance. The inverter control will try to
of time, then a spin mode with the pump running while redistribute the clothes if an out-of-balance condition
the machine goes into a series of 4 short 500 RPM exists; the inverter control will limit the spin speed to
spins. several speeds depending on the severity of the out-of-
balance condition. If the out-of-balance condition is
After all the rinse cycles have been completed, the severe enough, the inverter control will limit speed to
washer goes into a final high spin cycle to extract as 90 RPM and will not spin.
much water as possible from the clothing to prepare
them for the dryer. The spin speeds and duration of NOTE: An additional out-of-balance switch is used
this final high spin cycle are determined by the type of to detect any out-of-balance condition during spins.
wash cycle selected (refer to Table 1 or Table 2). If this switch opens during a spin step, the inverter
control immediately stops and then restarts the
spin.

8 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Section 3
Troubleshooting
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

1. Motor Circuit

Windings

White

Gray

Red

5 4 32 1
Tach. Circuit
Red

Red

Resistance Values: Windings:

Tachometer Circuit: Terminals 1–2, 2–3, 1-3
Terminals 4–5 Approx. 4.5 ohms
Approx. 115 ohms

2. Troubleshooting Knocking Noise

If a frontload washer produces a noise similar to a during a pulse spin and fade after reaching a
knock on a door, it might be due to a flat spot on higher RPM.
the belt. The knocking sound is made when the
flat spot hits the pulley. The knocking may occur To correct this condition, replace the belt.

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9

Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

3. No Spin Due to Out-of-Balance Switch Wiring Problem Starting Serial

Nos. Beginning 0307
A “no spin” condition could be the result of an open circuit in the wire harness or out-of-balance switch. First, check
that the harness is still connected to the out-of-balance switch. The out-of-balance switch is a normally closed
switch. (continued)

45 degrees

Third Section
of Tape 14 In.
(35.56 cm)
From End of
Terminals

Wire Clamp

First Section
of Tape 4.5 In.
(11.43 cm)
From End of
Terminals

Wire Tie

Cut Off
Broken
Wires Here
FLW1842B

Figure 1

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 Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

If broken wires are found at the out-of-balance switch 4. Troubleshooting LEDs on

wire support, cut off portion of wires as shown in Washer Inverter Controls
Figure 10 and add new UL approved terminals.
Starting Machine Serial No.
a. To test the electrical circuit, disconnect 0911014603
electrical power to the washer. There are three LEDs on the control to assist with
b. Remove the “H1” connector from the inverter troubleshooting (refer to Figure 11):
control assembly.
c. Use an Ohm meter to check the black/white to • Green LED on constant = 5VDC power
violet/white wires. Circuit should read closed. supply present
An open reading indicates a bad switch or
wire harness problem. • Green LED flashing one second on/one
d. Flex the harness at the plastic wire clamp and second off = inverter control power up
test continuity. If the base wire harness has an
open circuit it MUST be replaced or the • Red LED flashing four times/second =
broken wires must be repaired with UL inverter control is communicating with
approved terminals. front end control
e. After replacing or repairing the wire harness,
wrap electrical tape around wires in two
locations as indicated below and in Figure 10.
Then secure the harness wires to the original
factory locations using clamp and wire tie. LEDs
Refer to Figure 10.
(1) The plastic wire clamp should be angled
toward the switch at 45 degrees.
(2) The clamp should wrap around the first
section of tape on the harness, which should
be placed approximately 4.5 inches (11.43
cm) from end of terminals.
(3) The harness should be secured to the FLW1844B

inverter control shield with a wire tie.

(4) The tie should wrap around the third section Figure 2
of tape on the harness, which should be
placed approximately 14 inches (35.56 cm) 5. No Spin (Washer)
from end of terminals. Refer to Figure 10. A no spin condition is not caused by intermittent
operation of the motor or motor control (inverter
assembly). DO NOT replace these components for no
spin complaints if the unit passes the following
procedure:

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 11

Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

5. No Spin (continued)
No spin.

BEFORE replacing
the motor control
board, conduct the
following tests.

Motor and
Allow unit to go motor control
Is load Yes through complete Yes board are
out-of- Unit makes three final spin cycle. operating
balance? attempts to re- Does unit spin at properly. Do
balance out-of- high speed? not replace
balance loads. If all them.
No attempts fail, final
high speed spin is
aborted. ONLY No
proper loading can
correct problem. Check for broken out-of-
balance switch wires.
Refer to No Spin Due to
Out-of-Balance Switch
Wiring Problem Starting
Is there a slow
Serial Nos. Beginning
drain, clogged Yes
0307 paragraph.
pump or
oversudsing
condition?
Pressure switch
must register an
"empty" condition Does unit
No spin now?
before unit will
enter spin. Clear
drain or pump.
No

With no load, rapid

advance to final spin
or select spin only Is pressure
cycle. Close door switch or
and start washer. pressure
switch wiring
inoperative?

Yes

Replace switch
and/or wiring.
FLW1789S

12 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

6. Troubleshooting Shock Absorbers

A squeaking noise, oil seen on the base of the washer,
or an out-of-balance condition may mean one or more
shock absorbers need to be replaced.
To determine if there is an inoperative shock:
1. Remove front access panel.
2. Check height of rod or rod spacing above shock.
If all four shocks are uniform and have about two
inches of rod showing when basket is empty,
shocks don’t need replacing. Refer to Figure 12.
If one or more shocks is showing less than two
inches of rod, then an internal spring has broken
and all four shocks should be replaced.
3. Check base of washer below shock absorbers for
grease or oil. Shocks are not oil filled. Any oil is
from grease used internally to lubricate damper of
shock. A small amount of grease/oil on base is
normal and doesn’t indicate failure. A large
amount of grease/oil indicates a shock that might
fail soon. Do not replace shock until the internal
spring has broken as described in Step 2.

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 13

Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

Good Shock Shows

Approximately 2
inches of Rod

FLW1845B

Figure 3

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 Troubleshooting

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

7. Error Code Listing

Error Conditions
If any of the following errors occur, the control enters Error Mode. For all fatal errors, the control will
terminate the current cycle, turn off all outputs, and flash two LEDs one second on/one second off to indicate
the error.

Motor Failure If the control receives the motor failure signal from the motor control, the control will
Error. enter Error Mode. The control will turn off all outputs and flash the DOOR and FINAL
SPIN LEDs one second on/one second off to indicate a motor failure error. This is a fatal
error. The machine must be unpowered to clear this error.
Fill If the control receives no full input from the pressure switch indicating the cylinder is full
Error. within 30 minutes of starting the fill, the control will enter Error Mode. The control will
turn off all outputs and flash the WASH and DOOR LEDs one second on/one second off
to indicate a fill error. This is a fatal error. The machine must be unpowered to clear this
error.
Door Open If the control senses the door open during Run Mode, the control will enter Error Mode.
Error. The control will turn off all outputs and flash the WASH and RINSE LEDs one second on/
one second off to indicate a door open error. This is a fatal error. The machine must be
unpowered to clear this error.
Door Lock/Unlock If the door doesn’t lock in 15 seconds in Door Locking Mode or the door doesn’t unlock
Error. in 3 minutes in Door Unlocking Mode, the control will enter Door Lock Error Mode. The
control will turn off all outputs and flash the DOOR LED one second on/one second off to
indicate a door lock/unlock error.
To clear this error in Door Locked Mode the door must either open or lock. If the door
locks, the cycle will start normally. If the door opens, the control will revert back to Start
Mode.
To clear this error in Door Unlocking Mode the door must unlock or open. If the door
unlocks or opens, the control will enter End of Cycle Mode.
SPI Communications This error occurs when there is a problem with communications between the front-end
Error. control and the motor control. The control will turn off all outputs and flash the FINAL
SPIN and RINSE LEDs one second on/one second off to indicate an SPI communications
error. This is a fatal error. The machine must be powered down at this point.
Open/Shorted Any time the control senses a temperature less than 32°F (0°C) or greater than 212°F
Temperature (100°C) while heating, the control will turn off the heater output and not attempt to heat.
Sensor Error (Models The control will continue and finish the cycle normally. At the end of the cycle the
equipped with control will flash the HEATING LED one-second on/one second off to indicate an open/
heater) shorted temperature sensor error. This error will be cleared when the door is opened at the
end of the cycle.

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 15

Troubleshooting

8. Washer Will Not Start – No LEDs/Lights Lit (No response to start switch)

(1)

Is there
220-240 VAC
No Check wiring
(or 120 Volts)*
to control to transformer.
transformer?

Yes

(2)

Is there 24 VAC
from "H1-1" to "H1-3" No Replace
on the machine control ? transformer.

Yes

(3)
Is there
continuity across
terminals "H9-3" to "H9-7" No Correct wiring
on the machine control when to and/or replace
the start switch is start switch.
depressed?

Yes

(4)

Is the
configuration No Correct wiring
header plugged on "H7"
into "H7"? configuration plug.

Yes

Replace machine
control.

*Refer to machine serial plate

for correct voltage.

FLW1727S

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 Troubleshooting

Washer Will Not Start – No LEDs/Lights Lit (No response to start switch)

220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

3
2
1

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 17

Troubleshooting

9. Washer Will Not Start – Door Open Error (Wash/Rinse LEDs Flashing –
Door must be closed and attempting to lock)

(1)

Is there
220-240 VAC (or
120 Volts)* across Yes Replace machine
"H4-5" to "H6-5" on control.
the machine
control?

No

(2)
Is there
220-240 VAC (or
120 Volts)* from the Yes Replace door
RED wire on door lock assembly.
lock assembly
to neutral?

No

(3)

Is there
220-240 VAC (or
120 Volts)* from the Yes Replace the
BLK wire on the door switch.
door switch to
neutral?

No

Correct wiring
to the door
switch.

*Refer to machine serial plate

for correct voltage.

FLW1770S

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 Troubleshooting

Washer Will Not Start – Door Open Error (Wash/Rinse LEDs Flashing – Door must be
closed and attempting to lock)

3
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 19

Troubleshooting

10. Washer Will Not Start – No Door Lock (Door LED Flashing)

(1)

Is there
Is the No 24 VAC from No Replace
"Wash" light "H1-1" to "H1-3"
transformer.
lit? on the machine
control?

Yes

(2)

Is there 120 Volts Check door switch, door

at machine control No strike adjustment, and/or
terminals wiring. Replace door lock
"H4-5" to "H6-5"? if necessary.

Yes

(3)

Is there 120 Volts

at machine control No Replace machine
terminals control.
"H4-4" to "H6-5"?

Yes

(4)
Is there
120 Volts Correct wiring
at the door lock No between machine
between the WHT/RED control and door
and the PNK/BLK lock assembly.
wires?

Yes

Replace door
lock assembly.
FLW1776S

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 Troubleshooting

Washer Will Not Start – No Door Lock (Door LED Flashing)

220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

3
2
1

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 21

Troubleshooting

11. Motor Will Not Run (Door/Final Spin LEDs Flashing)

(1)

Is there
continuity between Yes Motor Resistance Values:
Replace motor
motor terminals? Tach. Circuit: Approx. 115 ohms (Terminals 4-5)
control.
Refer to values Windings: Approx. 4 - 5 ohms (Terminals 1-2, 1-3, 2-3)
at right.

No

Replace motor.
FLW1712S

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 Troubleshooting

Motor Will Not Run (Door/Final Spin LEDs Flashing)

1
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 23

Troubleshooting

12. Washer Will Not Fill – No Communication Error (Wash/Door LEDs

Flashing)

No Refer to section:
Is the door
Washer Will Not Start -
locked?
No Door Lock .

Yes

(1)
Is there (2)
Is there 220-240 VAC (or
220-240 VAC (or 120 Volts)* between Correct wiring
120 Volts)* at terminals No No between machine
the BRN/YEL wire on the
"H9-4" and "H1-1" on the pressure switch and control and
motor control "H6-5" on machine pressure switch.
board? control?

Yes Yes

Replace
pressure
switch.
(3)
Is there
220-240 VAC (or
120 Volts)* at terminals No Replace
"H9-1" to "H1-1" on the pressure
motor control switch.
board?

Yes

(4)

Is there
220-240 VAC Replace
No
(or 120 Volts)* motor
at the control.
mixing valve?

Yes

Replace mixing
valve.

*Refer to machine serial plate

for correct voltage.

FLW1730S

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 Troubleshooting

Washer Will Not Fill – No Communication Error (Wash/Door LEDs Flashing)

4
4

3
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

1
2

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13. Washer Overflows

Washer Overflows

(1)

Is there
220-240 VAC (or
Replace
120 Volts)* at the over level No
inoperative
terminal on pressure switch
pressure switch.
to "H6-5" on machine
control?

Yes

(2)
Check for
Is there improper wiring
220-240 VAC (or and replace
Yes
120 Volts)* across the coil of inoperative
either the hot or cold
pressure switch
water solenoid?
if necessary.

No

Replace
inoperative
mixing valve.

FLW1691S

*Refer to machine serial plate for correct voltage.

26 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

Washer Overflows

2
2
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 27

Troubleshooting

14. Pump Does Not Operate

NOTE: Check at beginning of spin/drain portion of cycle.

Pump or Drain Valve Does Not Operate

NOTE: Check at
beginning of spin/drain
1
(1) portion of cycle.

Is there If the pump

220-240 VAC (or does not operate
Yes
120 Volts)* across the WHT/BLK check for
and the WHT wire going obstruction and
to the pump? replace if necessary.

No

2
(2)

Is there
220-240 VAC (or Correct wiring
Yes between pump
120 Volts)* from
"H6-2" to "H6-5" on the and
machine control? machine control.

No

Replace
machine control.

FLW1692S

*Refer to machine serial plate for correct voltage.

28 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

Pump Does Not Operate

220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

1
2

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 29

Troubleshooting

15. Serial Communication Error (Final Spin/Rinse LEDs Flashing)

(1)

Is the fuse loose Yes

Tighten fuse holder
or blown on the motor
and/or replace fuse.
control board?

No

(2) (3)

**Is there **Is there

220-240 VAC (or 220-240 VAC (or Replace
120 Volts)* across terminals No 120 Volts)* across terminals No
machine
"H1-1" and "H1-3" "H6-5" and "H6-6" control.
on motor control on machine
board? control?

Yes
Yes

Correct wiring
between machine
control and motor
control. (4)
(4)
Is there
continuity through
each wire of the harness Yes Replace motor
from "H2" on the machine control.
control to "H7" on the
motor control?

No

Replace the
harness.

*Refer to machine serial plate for correct voltage.

**NOTE: Machine must be restarted to check voltage.

Voltage is intermittently present for the first 15 seconds
until error mode is displayed.
FLW1731S

30 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

Serial Communication Error (Final Spin/Rinse LEDs Flashing)

2
1
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

4
3

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 31

16. Washer Will Not Heat – Open/Shorted Temperature Sensor
(Heating LED flashing at end of cycle) (Models equipped with heater)

Is the The heater will not

No come on until the
pressure switch
satisfied? pressure switch is
satisfied.

Yes

(1)
Using an
Ohmmeter, is
the resistance value Yes
across connector "H3" on Replace machine
the machine control control.
between 500-35000
Ohms?

No

(2)

Using an
Ohmmeter, is
the resistance value No
Replace thermistor/heater
at the thermistor assembly.
between 500-35000
Ohms?

Yes

Check wiring to
thermistor.
FLW1723S

32 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

Washer Will Not Heat – Open/Shorted Temperature Sensor (Heating LED Flashing at End
of Cycle) (Models equipped with heater)

220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 33

Troubleshooting

17. Washer Will Not Heat (Models equipped with heater)

Is the The heater will not

No come on until the
pressure switch
satisfied? pressure switch is
satisfied.

Yes

Is (1)
there 5 Volts DC
between terminals "H9-3" Is "Boosted Hot"
Is the No No selected on Yes
"Heating" light and "H9-10", 0 Volts DC between
"H9-4" and "H9-3" and 0 Volts temperature select
lit? switch?
DC between "H9-9"
and "H9-3"?

Yes Yes

Correct wiring between

temperature switch and control
or replace temperature select
switch.

(2) (3)

Is there Is there
220-240 VAC (or Correct wiring
220-240 VAC No No
120 Volts)* between between door lock
(or 120 Volts)*
terminal 3 on the and terminal 3
across
heat relay and on heat relay.
the heater?
neutral?

Yes Yes

(4) (5)
Replace Is there Is there
heater. 220-240 VAC (or 220-240 VAC (or
No 120 Volts)* between No Replace
120 Volts)* across
terminals 1-2 on "H4-7" and "H6-5" machine control.
the heat relay? on machine
control?

Yes Yes

Replace Correct wiring

heat relay. between heat relay
*Refer to machine serial plate and control.
for correct voltage.

FLW1732S

34 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Troubleshooting

Washer Will Not Heat (Models equipped with heater)

3

2
220-240 VAC (or 120 VAC) 50/60Hz (SEE MACHINE SERIAL PLATE)

5 4
1

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 35

Troubleshooting

Notes

36 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Section 4
Adjustments
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

IMPORTANT: When reference is made to e. Tighten the locknuts securely against the
directions (right or left) in this manual, it is from washer base. If the locknuts are not tight,
operator’s position facing front of washer. washer will move out of position during
operation.
18. Cabinet Leveling Legs
a. Place washer in position on a solid, sturdy and CAUTION
level floor. Installing the washer on any type
of carpeting, soft tile, a platform, or other DO NOT slide washer across floor if the
weakly supported structures is not leveling legs have been extended, as legs
recommended. and base could become damaged.
b. Place level on washer, refer to Figure 4, and W248

check if washer is level from side to side and

front to back.
NOTE: Level must rest on raised portion of top
CAUTION
panel. Refer to Figure 4. Use of the dispenser drawer or washer door
c. If washer is not level, tilt washer to access as a handle in the transportation of the
front and rear leveling legs. For easier access washer may cause damage to the dispenser
to leveling legs, prop up washer with wooden or door.
W185
block. Refer to Figure 4.
d. Loosen locknuts and adjust the leveling legs
f. Place rubber feet on all four leveling legs.
until the washer is level from side to side and
Refer to Figure 4.
front to back (using a level). Make sure
washer does not rock. Refer to Figure 4. g. Verify that washer doesn’t rock.
h. If unit vibrates or shakes during operation,
follow additional leveling procedure below. It
is especially effective if unit is installed on
uneven, non-concrete surface.
i. Loosen one front leveling leg locknut. Refer
to Figure 4.
j. Run cycle with unbalanced load (single pair
of blue jeans or knotted towels).
k. During 1000 RPM spin, adjust leg up or down
by turning it 1/8 turn until washer’s vibration
is reduced and washer is at its most stable
point.
l. Re-tighten locknut.

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 37

Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

Washer Level
Base Washer
Locknut Locknut Base Level

Leveling Leveling
Rubber Leg Rubber
Leg Foot FLW2165N
Foot FLW2154N
Wood Block Wood Block
FRONT CONTROL WASHERS REAR CONTROL WASHERS
Figure 4

19. Loading Door Hinge

a. Open loading door.
b. The loading door can be adjusted up or down
Loading
somewhat by loosening screws holding door Door
hinge to front panel, then raise or lower door
before retightening screws. Refer to Figure 5.
Screw

FLW1771S

Figure 5

38 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

20. Door Catch g. Visually check that the door catch properly
engages the funnel of the door latch/switch
NOTE: When repairing a broken or inoperative No. assembly. Refer to Figure 7.
802803 Door Catch, proceed as follows: h. Recheck the alignment in step “f”. Adjust if
needed.
a. Open loading door.
i. Torque the two nuts to approximately 20 inch
b. Remove 11 T-20 Torx head screws holding pounds (2.25 Nm).
outer door bezel to inner door bezel. Refer to
Figure 6. j. Reinstall outer door bezel by aligning outer
bezel tabs with cut aways on inner bezel and
c. Pull hinge side of outer bezel away from door sliding outer bezel into position. Refer to
and slide forward. Refer to Figure 6. Figure 6.
d. Remove two screws and nuts holding door k. Replace 11 screws holding outer door bezel to
catch to door and remove door catch. inner door bezel.
e. Install new door catch and tighten screws and
nuts to the point of being snug. IMPORTANT: Do not overtighten screws or bezel
f. Adjust door catch so the outside edge is holes will strip.
aligned with the edge of the lock. Refer to
Figure 7.

Outer Bezel
Tab

Inner Bezel
Cut Away

FLW1777S

Figure 6

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Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

Funnel

Door
Catch
Door
Lock

Alignment of
These Two Edges
802803
Catch

H250SE3B
SHOWN CLOSED

Figure 7

40 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846

 Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

21. Motor Belt Tension to Figure 8. Repeat procedure to loosen the

two pivot bolts. Refer to Figure 8.
NOTE: Belt adjustment procedures are done c. Pull down on motor to increase belt tension.
through front of washer, however, as an option, Use a Burroughs belt gauge to obtain proper
washer can be moved from its location and belt tension. Proper belt tension is obtained when
adjustment can be done through lower access panel belt can be deflected approximately 1/4 inch
opening at rear of washer. (6.35 mm) from normal position when
moderate pressure 50 to 60 pounds (22.68 to
a. While supporting lower front access panel, 27.22 Kg) is applied to a point midway
remove two screws from bottom edge of between pulleys. Refer to Figure 8.
access panel and remove panel. d. After proper belt tension has been obtained,
b. Working through the lower front access door tighten belt adjusting bolts firmly, then tighten
opening, place a locking pliers on the metal pivot bolts. Refer to Figure 8.
rod and loosen the two adjusting bolts. Refer

Inner Basket
Pulley

Pivot
Bolt

Adjusting 1/4
Motor Bolt Inch Belt
Mounting
Bracket Motor
Metal Shaft
Pivot Rod
Bolt

Adjusting
Bolt

Wire
Harness

FLW1768S

Figure 8

802846 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 41

Adjustments

WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485

22. Shipping Braces damage to the shock absorbers and will VOID the
All frontload washers, when shipped from the product warranty.
factory are equipped with two factory installed
NOTE: Shipping supports MUST be kept for
shipping supports. DO NOT remove this shipping
future re-positioning or moving of the washer.
material until after washer is placed in its final
installed position. Refer to Figure 9.
IMPORTANT: DO NOT tip or move washer once
these supports have been removed. Removal of
supports prior to final installation may cause

Shock
Absorber
Shipping
Support

Shock
Absorber
Shipping
Support

Shipping
Bracket
FLW821S

Figure 9

42 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 802846