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    XPER FLEX CARDIO-1019 - SignedCSR - 12-Jul-2024

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    rubyhall bio-medical

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    XPER FLEX CARDIO-1019 - SignedCSR - 12-Jul-2024

    Uploaded by

    rubyhall bio-medical
    5 views2 pages

    Original Title

    0123950572_XPER FLEX CARDIO-1019_SignedCSR_12-Jul-2024

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    © © All Rights Reserved

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    5 views2 pages

    XPER FLEX CARDIO-1019 - SignedCSR - 12-Jul-2024

    Uploaded by

    rubyhall bio-medical

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    1/2

    Customer Service
    Report
    Document Number: 0123950572_1
    Date of Issue: 12/07/2024

    Case Number: 0123950572

    Customer PO Number: WA-CMA-CUST-FSE

    Sold To: Ship To: Contact Details:


    Grant Medical Foundation's Grant Medical Foundation's For Enquiries on Customer Service Report /
    Ruby Hall Clinic Ruby Hall Clinic Action Notification Report:
    S. No 33 Plot No 154, Cst No 40, 40 S. No 33 Plot No 154, Cst No 40, 40 Email: [email protected]
    Sasson Road Pune Sasson Road Pune Phone: 1800-419-6788 (Toll Free)
    PUNE 411001 PUNE 411001
    Maharashtra Maharashtra

    CUSTOMER DETAILS
    Contact: Mr. Karan Jejurkar Phone: +918657050080
    Email: [email protected] Mobile: +918657050080
    CASE DETAILS
    Event Type: Incident Contract Number: CON0832985
    Priority: 3-System Restricted Contract Type: Protection IS IN
    Case creation date and time: 12/07/2024 14:28 Warranty: Not Applicable
    Room/Dept: CV ROOM
    Reported Problem: Haemodynamic PC not getting On
    WORK ORDER EQUIPMENT DETAILS
    Installed Product / Tech
    Work Order Number Product Name and Material Serial Number UDI
    ID
    XPER FLEX CARDIO 72245 1019
    WO-11006865 8 Not Applicable 67274428
    XPER FLEX CARDIO 72245 1019
    WO-11007415 Not Applicable 67274428
    8
    WORK ORDER SUB-IP DETAILS
    Work Order Number Product Name and Material Serial Number UDI Installed Product / Tech
    ID
    WO-11006865 Not Applicable Not Applicable Not Applicable Not Applicable
    WO-11007415 Not Applicable Not Applicable Not Applicable Not Applicable
    WORK ORDER DEBRIEF DETAILS
    Work Order Device Status Date
    Number Engineer Time Device Status

    WO-11006865 The system does not meet full specification for the
    Remote Service Kumar, Vipin 12/07/2024 15:48 performed service and is returned to use with limitation as
    accepted by the Customer, Follow-up work scheduled
    WO-11007415 Sumedh, Dhanorkar 12/07/2024 17:50 The system meets the specification for the performed
    Onsite Service service and is returned to use
    LABOR DETAILS
    Work Order Number Labor Activity Type Start Date And Time End Date And Time Duration (In Hours)
    WO-11006865 Work 12/07/2024 15:32 12/07/2024 16:02 0.50
    WO-11007415 Travel 12/07/2024 17:00 12/07/2024 18:00 1.00
    WO-11007415 Work 12/07/2024 18:00 12/07/2024 19:00 1.00
    WO-11007415 Travel 12/07/2024 19:00 12/07/2024 21:00 2.00
    Total Duration: 4.50
    ENGINEER NOTES
    Work Order / Type Created
    2/2
    Description Created By
    Case Number Date
    Diagnostic
    WO-11006865 performed Checked and found xml file missing in hemo system 12/07/2024 Kumar Vipin
    by Engineer
    Checked system , uninstalled flex cardio Msi file and reinstall it Sumedh
    WO-11007415 Resolution properly. Now system is in working condition handover to customer 12/07/2024 Dhanorkar
    WO-11006865 Follow Up Further work is required on your system & your customer care 12/07/2024 Kumar Vipin
    Required centre will be in contact to arrange this as soon as possible
    TOOLS
    Work Order Device Tool Code Model Number Serial/Asset Number Calibration Due
    Number Description Date
    WO-11007415 MULTIMETER TC091-078 FLUKE 107 29600270WS 30/01/2025

    Philips Representative Signature: Customer/Client Signature:


    _____________________ _____________________

    Date: 07/12/2024 20:11 Date: 07/12/2024 20:11


    Case: 0123950572
    Western Regional Office: Corporate Office & Northern Regional Office:
    Smart Works, 1st Floor, Tower C, Unit No. 402, 4th Floor, Tower 3, Worldmark,
    Times Square, Andheri Kurla Road, Maidawas Road, Sector -65, Gurugram, Haryana,
    Marol, Andheri East, Mumbai - 400059 122018

    Registered Office & Eastern Regional Office: Southern Regional Office:


    3rd Floor, Tower A, DLF 1, IT Park 08 Block AF, Sunny Side, Door No. 8/17, 3rd Floor, 2nd Street,
    Major Arterial Road, Newtown, (Rajarhat), C Block, Shafee Mohammed Road
    Kolkata - 700 156, West Bengal (off Greams Road), Chennal - 600 006

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