Vodafone Limited

Contract Summary The Connection, Newbury,

Berkshire RG14 2FN

This document explains the key parts of your chosen service, Produced on: 29/03/2024 17:28:10
and is designed to help make comparing services easier. Reference: WEB-0001000035923769

This offer is available at the time of issue. All prices inclusive of VAT

Your Service

Package 1

Fibre 2
Includes Minimum Contract Period Upfront Cost
24 Months £0.00

Data Speed (measured on 29/03/2024)

Min. guaranteed: 59.40Mbps
Min. download: 66.00Mbps
Max. download: 67.80Mbps
Min. upload: 17.50Mbps
Max. upload: 18.40Mbps

Plan Costs
Standard monthly cost (before discounts): £38.00 (subject to future charges as detailed in the Essential
Information section below)
Upfront P and P cost: £0.00

Discounts
£12.00 Your in contract discount (£12 per month) expires after 24 months.. Monthly price including discount: £26.00

Got a question?
Tap the icon to chat to our EasySwitch team

Upfront costs Total Monthly price (excluding any insurance products)

£0.00 £26.00

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 Essential information about your Contract
Faults and Service Quality
If you experience delay in your order from the final committed date, a total loss of service, or any degradation in service,
then you may be entitled to compensation, or you may be able to leave the Agreement early without penalty, in
accordance with our Terms and Conditions: www.vodafone.co.uk/terms-and-conditions and our automatic compensation
policy www.vodafone.co.uk/broadband/auto-compensation-hbb

Please note: A fixed line fault on Broadband plans with VOIP will impact your phone services.

Charges outside your allowance

Full details of our call costs are set out in our Price Plan. The most up to date version can be found on
www.vodafone.co.uk/priceguide. We also encourage you to look at our Acceptable Use Policies:
www.vodafone.co.uk/acceptable-use.

Itemised usage is available free of charge within your bill breakdown. Visit our help page on how to get a copy of your bill
(https://support.vodafone.co.uk/Billing/Viewing-my-bill/1450592702/Can-I-get-a-copy-of-my-bill.htm).
Please note, there is a charge for an itemised paper bill –this charge can be found in our Charges Guide at
www.vodafone.co.uk/terms-and-conditions.

We will notify you once you are nearing your total monthly data allowance and then again when you have used it all up.

What your contract is made up of

Future charges: Each April your monthly plan charge and out of bundle charges will increase by the consumer prices index
(CPI) rate published by the Office for National Statistics in January plus an additional 3.9%. The monthly plan charge is the
amount payable before any discounts are applied and your price increase will be calculated based on that figure.

Future charges example: if the CPI rate is 10.5%, your new charge would be:

Product Number Plan Name New Charge

(excluding any discounts as per 'Your Service' section)

Package 1 Fibre 2 £43.47

Please note – your monthly price will increase after 24 months, when your in-contract discount expires.

Home Broadband and Phone Terms (www.vodafone.co.uk/terms-and-conditions),

Service Confirmation Letter (sent after your order is placed and target install date is confirmed)
Price Guide (www.vodafone.co.uk/priceguide),
Returns Policy (www.vodafone.co.uk/return-policy),
Acceptable Use Policy (www.vodafone.co.uk/acceptable-use)

For information on using the services please see our Terms and Conditions

Features for those with accessibility needs

For alternative formats such as
• Braille
• Large print or audio
• Dyslexia friendly versions
• Information on Text Relay
• Free 195 directory enquiries

Visit our website (www.vodafone.co.uk/help-and-information/accessibility), email [email protected] or call

us on 0333 304 3222 free from a Vodafone mobile (standard call charges apply from other mobiles or landlines).

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Other relevant information
Terms and credit checks apply. Full Terms Conditions, details of how we use your data (Privacy Policy) along with our
Returns and Cookie policies can be found here: www.vodafone.co.uk/terms-and-conditions

Prices, promotions, stock and availability are subject to change.

4G Broadband Back-up: Our Pro plans come with a 4G dongle. If required, additional data can be provided by our WiFi
Xperts subject to compliance with the Terms and Conditions.

Emergency calls:
Please note your landline will not work if there is a power failure or loss of broadband connectivity so you need an
alternative means of making calls in those circumstances. It is important you understand and agree to this before taking
the Vodafone Home Broadband and Phone Services. Social alarms or Telecare services that rely on your phone line will
also be affected. Please contact your equipment supplier to ensure these continue to work after installation, and if you
have any concerns relating to your ability to make emergency calls, please get in touch with us at least 3 working days
before your service installation date. You can call our Accessibility team on 0333 3043222 from any landline or mobile
(standard call charges apply).

Additional information about your contract

Remedies, complaints handling and dispute resolution
For questions or complaints, contact us by:
Phone:: 191 from your Vodafone mobile or 0333 3040 191 (from UK landlines or other mobiles);
Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; or
Website: www.vodafone.co.uk/complaints

If we can’t fix your issue, you have the option to ask an independent ombudsman to review your complaint under our
Customer Complaints Code – available on our website or by contacting us.

If your issue is privacy-related, please see www.vodafone.co.uk/privacy or contact us at [email protected]

Data protection
Our Privacy Policy sets out how we and our group companies may collect, use and share your personal information. You
will find the latest Privacy Policy and Cookie Policy on our website at www.vodafone.co.uk/privacy and we encourage you
to check this link every now and then for the latest versions. For any queries, you can contact us at
[email protected]

Security
Vodafone may suspend the Services (in whole or part), including provision of Equipment: to safeguard the security and
integrity of the Network or to reduce the incidence of fraud.

Other relavant information

Leaving Vodafone: Only the account holder can request a Porting Authorisation Code (PAC) or Service Termination
Authorisation Code (STAC). If you cancel a contract before your agreement ends, you’ll need to pay an Early Termination
Fee (see the Duration, renewal and termination of contract section below). Text INFO to 85075 and we'll text you back
with the amount you need to pay, as well as what to do if you have other services with us. If you have more than one
number on your account, check the amount in your account online by going to Account settings mobile switching, or give
us a call on 191 free from your Vodafone mobile. Leaving us for another mobile network might affect any other Vodafone
services you're using.

For further information, including how to get your PAC or STAC code, go to www.vodafone.co.uk/leaving

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Joining Vodafone: Once you accept the terms and conditions we will submit your order to our supplier with your preferred
installation date (based on availability). Within the next 48 hours we will receive a confirmed installation date from our
supplier, which we will communicate to you. If we need to change this date, we will let you know.

Switching to Vodafone: If you're a broadband customer switching from Virgin Media, you'll need to let them know you're
leaving as we’re unfortunately unable to contact them on your behalf. If you're moving from any other provider, we'll
contact them for you.

Where applicable, you authorise us to terminate your agreement(s) with your previous phone and broadband service
provider(s). If we cannot do this on your behalf, you will have to do so directly. We will not be liable for any Early
Termination Fees or wrongful cancellation of any agreement(s) with your previous provider(s). Where requested we will try
and keep your old phone number when you transfer to us but cannot guarantee this and we may provide you with a new
number.

Right to cancel
Our Returns Policy gives you 14 days to change your mind, whatever the reason, and you can cancel or return your order
within 14 days from when you receive it. Please note that if you choose to return your order via post or courier, then we
will charge a reasonable fee for this option. There is no charge to return your order in store. Other charges may apply to
use the Services until you cancel your order.

Our 14-day Returns Policy doesn't apply to:

• Digital products and unsealed software, including downloadable software
• Equipment ordered from another company – like Currys. Instead, you'll need to get in touch with them.

To make a claim under our 14-day Returns Policy, you'll need to tell us that you want to cancel your Service(s).

Equipment and services returns: To confirm your cancellation, contact us on 03333 040 191. Or for accessories orders,
call us on 03333 048 069. Standard call charges apply.

If you cancel a contract before your agreement ends and outside of the 14 days return policy, you may need to pay an
Early Termination Fee (see the Duration, renewal and termination of contract section below).

If you're moving home and we're unable to provide a Home Broadband and Phone Service at your new address, you'll be
entitled to end the Agreement subject to our Terms and Conditions.

Duration, renewal and termination of contract

Duration
We will supply the Vodafone Home Broadband equipment to you. Except where we expressly state otherwise, you will own
the equipment we supply to you under our Agreement 14 days after your service activation date.

Renewal
If you request a change of plan or a renewal of your Agreement with us and we agree, you will need to agree to a new
minimum period, and you will need to pay the new charges applicable to that agreement. Early Termination Fees may
apply if you change your plan during your current minimum period. Your new minimum period will not start until your new
service activation date.

Termination
If you’re outside of the first 14 days following your service activation date and your minimum period has elapsed, you can
cancel with 30 days' notice. If you choose to terminate the new agreement within the first 14 days of your new service
being activated and are within the minimum term of your previous agreement, or if you terminate after 14 days but are

Early Termination Fee example: if you had 9 months remaining on your contract, your Early Termination Fee will be:

Product Number Plan Name Early Termination Fee

(excluding bill credits like Trade-in credit)

Package 1 Fibre 2 £95.15

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 You may be able to cancel the contract early without incurring an Early Termination Fee if:
• your speed is below minimum guaranteed speed
• your service is materially degraded for an unreasonable period of time
• we increase your monthly plan charge more than once per year or by more than the CPI rate plus 3.9%

If you're planning on moving to another provider, simply contact the new provider who will liaise with our switching
department to organise the move. We may suspend our services or end the Agreement if you don't adhere to the
Agreement.

See our Terms and Conditions for more information on leaving us and suspending the services.

Termination of your contract because of changes to your agreement

We may make changes at any time. If we make a change which (i) has a negative impact on your use of the service (in
Vodafone’s reasonable opinion) and (ii) is not a Permitted Change (as described in our terms and conditions), you will
have a right to leave your Agreement without paying an early termination fee (although you’ll need to pay for your
equipment subsidy, where applicable). If that’s the case, we’ll usually give you at least 30 days’ notice. To exercise your
right to leave without paying an early termination fee, you’ll need to tell us within that 30-day period. If you take no
action within 30 days of us telling you about the changes you'll be considered to have accepted those changes.
Please note, you will not have a right to leave the Agreement early without paying an early termination fee where we
make a Permitted Change such as a change that is required by applicable law (see our terms and conditions at
www.vodafone.co.uk/terms-and-conditions for a full list of Permitted Changes).

We may suspend our services or end the Agreement by giving you 30 days’ written notice in the following circumstances:
i. you don’t pay any charges on time;
ii. you don’t do something fundamental that you have to do under the Agreement;
iii. you use any of our services in a way that may damage or affect the operation of our network;
iv. you breach or fail to adhere to our Acceptable Use Policy; or
v. you become bankrupt or make an arrangement with creditors (in which case termination fees will apply);
vi. if asked to do so by regulators or if required by law
vii. we consider it necessary to safeguard the integrity of our network or to reduce the incidence of fraud; or
viii. you fail to comply with applicable law when using our services.

For more information please visit www.vodafone.co.uk

Version: 25-Sep-2023

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance
distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office:
Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

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