Tariff Document: Business

General Tariff information

Service Provider Name Vodafone Qatar P.Q.S.C
Tariff Number B01
Generic Name Mobile Postpaid Business
Tariff Type Permanent
Customer Group Business
Duration N/A
Tariff Notification Date 23 March 2020
Tariff Version Number 04

Definitions

Bill Cycle The period of time between billings. A Bill Cycle will begin on a set day each month
and will last until that day of the next month.

Closed User Group Local calling within the Customer’s account (i.e. calls made between End Users
when both parties are in the State of Qatar).

Customer (You) The Business subscribing to and using the Postpaid service

End User A person using Equipment or a Service, who is an employee or contractor of the
Customer

Extras Value bundles that you can purchase in addition to your Postpaid Plan

Plan Our pricing plans that are charged in line with our enterprise rate card.

Postpaid Our monthly post payment option in which you are billed for your account charges
at the end of each bill cycle.

Products and Services The communication products and services, including, but not limited to, national
and international calls and SMS (text messages), national and international MMS
(multi-media messages, to send photos), mobile internet, roaming, Extras, and any
other products and services we offer you.

Rate card The list of all our prices for our products and services.

Vodafone, We, us Vodafone Qatar P.Q.S.C (commercial registration number 39656, PO Box 27727,
Doha Qatar).

1. Tariff Terms and conditions

1.1 Vodafone’s General Business Terms and Conditions shall apply. Where a product or service, which a
Customer uses, has specific terms and conditions published on our website and/or other marketing material,
those specific terms and conditions will also apply.

1.2 Vodafone may from time to time offer and publish promotions that modify this tariff document, and such
modifications will apply for the stipulated time. The Postpaid service will start and these terms and
conditions will apply from the date set out on the General Business Terms and Conditions.

1.3 End User can recharge Plans with a consumer Prepaid card. When recharging with a Prepaid card on an
enterprise line, customers will only get the standard credit and not the free Vodafone minutes and data. End
User may also recharge with the Prepaid International Calling Card and Internet one off and in that case, they
will get the full plan value added to their enterprise number.

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 Tariff Document: Business

1.4 Vodafone may as per the Article 3.9 of the Retail Tariff instructions (RTI) offer up to 20% discount on the
products or services from time to time on a permanent or promotional basis.

1.5 Al Wajbah Palace, Emiri Guard and Emiri Diwan employees will be eligible for 30% discount on all Postpaid
Plans and Mobile Broadband Plans. Employees will need to show their employee ID to avail of this discount.

2. Service Plans

Customers are charged a connection fee to join Vodafone Enterprise Postpaid, which is the first month’s
Postpaid Plan charge paid in advance. A Customer can choose from any of the Postpaid Plans and should a
Customer exceed the allowances in their chosen plan, charges for all excess usage will be at standard Rate
Card prices set out below.

2.1 Vodafone Red Plans

All new Business Postpaid Customers who join the Vodafone Business Red Plans will receive the following
benefits:

Plan Telco Benefits Business New Business Business Business Red Business Red
Red 250 Red 350 Red 500 750 VIP
Monthly Fee QR250 QR350 QR 500 QR 750 QR 1100

Closed User Group Unlimited Unlimited Unlimited Unlimited Unlimited

Minutes
National Minutes & Unlimited Unlimited Unlimited Unlimited Unlimited
SMS & MMS
National Data Traffic 18GB 30 GB 100 GB Unlimited Unlimited1
(MB) and Vodafone
Global Data
Voice Minutes- 150 250 350 1000 20002
International
outgoing and
roaming incoming
(receiving all Zones –
see below)
Voice minutes - N/A N/A N/A 300
Roaming outgoing
(Passport Countries –
See below)
Non-Telco Benefit No Yes Yes Yes Yes
Valet Parking3

2.1.1 Vodafone Red add-on: Global Data

 All Vodafone Business Red 250, Business Red 350, Business Red 750 and Business Red VIP Customers will
automatically receive the Vodafone Global Data (“VGD”) service which allows roaming data for free while the
Customer is roaming in the following 20 Global network countries:

VGD Countries
Albania Hungary Portugal

1
A Fair Usage Policy of 1TB shall apply.
2
Minutes including. outgoing and roaming incoming plus outgoing roaming in Passport Countries
3 Valet parking details can be found at -
https://www.vodafone.qa/en/searchresult?question=valet%20parking%20&responseID=4703&typeId=5&isComplex=1

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 Tariff Document: Business

Australia India Romania

Czech Republic Ireland South Africa
Egypt Italy Spain
Germany Malta Turkey
Ghana Netherlands United Kingdom
Greece New Zealand N/A

 VGD applies only on local data in the Customers Current Business Red Plan and excludes any data Add-Ons.
 VGD is subject to the following Fair Usage Policies (“FUP”):

Plan VGD Roaming FUP

Business Red M 250 18GB (Total Plan benefit)
Business Red 350 30GB (Total Plan benefit)
Business Red 500 100 GB (Total Plan benefit)
Business Red 750 1TB (Roaming FUP)
Business Red VIP 1TB (Roaming FUP)

 The order of consumption of the VGD will be after Vodafone Passport Pack and Red Key data allowance has
been consumed. This means that Customers having both Passport Pack and VGD, will consume Passport
Pack data first. If a customer runs out of their data allowance while roaming they will be charged the standard
roaming rates (QR15/MB)
 Customer will receive an SMS notification when their data is consumed and customer can also check their
remaining data allowance through the My Vodafone app or by dialing *129#.

2.1.2 Vodafone Red Loyalty Programme: Go Red and Get Q-Miles (“Programme”)

 The Programme is Vodafone’s Loyalty Programme especially created for Red Business customers on the
following plans (“Eligible Customer”):

Plans QMiles Earned

Business RED M 250 45
New Business RED 350 60
Business RED 500 100
Business RED 750 190
Business RED VIP 335

 The included value of all Postpaid plans is valid up until the end of each bill cycle. Any unused value will be
forfeited at the end of the Bill Cycle.
 Customers can purchase or change these plans anytime during the month. Proration is applied for activation.
When deactivating or upgrading a plan, the customer forfeits the remaining value within the current Postpaid
plan.

2.2. Go Business Plans

All new Business Postpaid Customers who join the Vodafone Go Business Plans will receive the following benefits:

Plans Go Business Go Business Go Business100 Go Business150 Go Business150

Go Business 65
35 100 India India

Monthly fees QR 65 QR 100 QR100 QR150 QR150

35

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 Tariff Document: Business

Local Minutes 330 500 550 1300 1300

200
SMS 100 100 100 100 100
-
Local Data 0.5 GB 2 GB 4 GB 4 GB 8 GB 8 GB

International - - 30 450 to India only 50 600 to India only

Minutes4
International - - 6 30 6 30
Bonus Minutes
for received calls
International - NO 60 300 102 510
Bonus Minutes
Fair Use Policy
Closed User Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Group (CUG)

2.2.1 Business Ring Back Tune service

 All new Business Customers who join the Go Business Plans will receive the following benefits including
Business Ring Back Tune service (“BRBT”) (a personalized business ring back tone to inform Customers
about their business) and free International calls as below.
Customer send their recorded BRBT message to their account manager to upload. However, Vodafone may
withdraw this service anytime. Customer can activate the BRBT service and upload their recorded message
for free for the first time. Thereafter the Customer will be charged five (5QR) Qatari Riyals for any change of
their BRBT message. Customer can activate and deactivate their BRBT message through their Account
Manager.
 The Customer agrees and acknowledges that Vodafone is not responsible of the content of their BRBT and
shall ensure that the content of the BRBT complies with any applicable laws or any local regulation
governing the content of messages. Further, the Customer shall indemnify and release and discharge
Vodafone its agents, employees, successors and affiliates, from any and all claims, demands, damages,
actions, causes of action or suits of any kind or nature whatsoever, arising out of or in any way relating to the
content of the BRBT.
 Customer acknowledges that Vodafone has the right to remove the BRBT message in case of receipt of any
complaint regarding the content not being appropriate or if directed by the public authorities. The Go
Business India minutes are only valid for calls to India.
 The Bonus minutes will be added within seventy-two hours (72) hours from the Customer’s bill cycle.
Customers will receive an SMS to notify you once they have been added. All unused minutes shall expire and
cannot be carried forward to the next month. Customer will lose RRBT and International Bonus minutes if
they migrate to any other Plan.

2.2.2 New Go Business Plan Monthly Add Ons

Customers on Go Business Plans can also subscribe to the following Add Ons by contacting their Account
Manager to get the following benefits:

Add On Monthly fee Add on benefits Add on is available

with below plans
Local Minutes Plus QAR 25 200 local minutes + 2 GB local Go Business 65 only
data
Local Minutes Extra QAR 50 200 local minutes + 6 GB local Go Business 150 only
data + 50 International minutes

4
The International minutes are valid to call most major destinations. For full list – www.vf.qa/intnumber

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 Tariff Document: Business

Unlimited Local Minutes* QAR 100 Unlimited Local calls + 14 GB Go Business 150 only
local data + 100 International
Minutes
*FUP per month is 44,000 local minutes & 2,000 local SMS

2.3. Vodafone Local Plans

All new Business Postpaid Customers who join the Vodafone Local Plans will receive the following benefits as below:

Plans Vodafone Basic Local Plan 1 Local plan 2 Local Plan 3

Monthly fees QR 25 QR15 QR35 QR25

Local Minutes to any 25 50 120 -
Operator
Closed User Group Unlimited Unlimited Unlimited -
(CUG)
Local Data - 50MB 100MB 2.5GB

2.4. New Unlimited plans

All new Business Postpaid Customers who join the Business Unlimited Plans will receive the following benefits as
below:

Plans Business Unlimited 300 Business Unlimited 450 Business Unlimited VIP

Monthly Fees
300 450 750

Local data
Unlimited Local Unlimited Local Unlimited Local

Local Minutes to any

Unlimited Data5 Unlimited Data6 Unlimited Data7
Operator

International minutes
100 Intl minutes * 100 Intl minutes * 500 intl. minutes *
(outgoing and incoming)
Roaming data Roaming in 20 countries Roaming in 120 countries Roaming in 120 countries
(20 GB) (40 GB) (75 GB)
Roaming minutes (Incoming
& outgoing in Passport Not included Not included 200 Minutes
countries)
Q-Miles 50 100 200
Valet parking Not included Included VIP included

The Business Unlimited Plans will work on any device whether it is 5G enabled or not.

5
20 GB then 2 Mbps at full 5G speed then reduced to 2 Mbps until 1TB
6
200GB then 15Mbp at full 5G speed then reduced to 15 Mbps until 1TB
7
1TB 5G speed then 15Mbps then reduced to 15 Mbps until 1TB

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2.4.1 Speed and Fair Usage Policy

 Business Unlimited 300: you will have the first 20 GB at full 5G speed, then you will have unlimited data at
the speed of two (2) Mbps. The fair usage policy for the two (2) Mbps data is one (1) Terabyte (TB).
 Business Unlimited 450: you will have the first 200 GB at full 5G speed, then you will have unlimited data
at the speed of 15 Mbps. The fair usage policy for the 15 Mbps data is 1TB.
 Business Unlimited VIP: you will have the first 1TB at full 5G speed, then you will have unlimited data at
the speed of 15 Mbps. The fair usage policy for the 15 Mbps data is 1TB.

2.4.2 Roaming data

 Business Unlimited 300 plans is available in the following countries:

Albania Hungary Portugal

Australia India Romania
Czech Republic Ireland South Africa
Egypt Italy Spain
Germany Malta Turkey
Ghana Netherlands United Kingdom
Greece New Zealand

 Business Unlimited 450 and Business Unlimited VIP plans is available in the following countries:

Albania Guinea-Bissau Papua New Guinea Denmark Palestine

Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaica Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin Islands Laos Spain Montserrat Pakistan
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Lebanon St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria Cote D'Ivoire
Czech Republic

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 All Business Unlimited plans has a Roaming Rate of QR1 per minute for incoming and outgoing calls in the
following countries:

Albania Guinea-Bissau Papua New Guinea Denmark Palestine

Algeria Guyana Philippines Dominica Panama
Anguilla Haiti Poland Egypt Tanzania
Antigua Hong Kong Portugal El Salvador Thailand
Armenia Hungary Republic of Congo Estonia Tonga
Aruba India Romania Fiji Trinidad & Tobago
Australia Indonesia Russia France Tunisia
Austria Ireland Rwanda French Guiana Turkey
Bahrain Italy Samoa Germany Turks and Caicos Islands
Bangladesh Jamaica Saudi Arabia Ghana *UAE
Barbados Japan Seychelles Greece UK
Belarus Jersey Serbia Grenada Ukraine
Belgium Jordan Singapore Guadeloupe USA
Bermuda Kazakhstan Slovenia Guernsey Uzbekistan
Bonaire Kenya South Africa Zambia Vanuatu
Brazil *Kuwait South Korea Mexico Vietnam
British Virgin
Laos Spain Montserrat Pakistan
Islands
Bulgaria Latvia Sri Lanka Morocco Norway
Canada Czech Republic St. Kitts & Nevis Mozambique *Oman
Cayman Islands Lichtenstein St. Lucia Myanmar Taiwan
China Lithuania St. Vincent & The Grenadines Nauru Tajikistan
Congo Luxembourg Surinam Netherlands Malta
Croatia Macedonia Sweden New Zealand Martinique
Curacao Malaysia Switzerland Nigeria Cote D'Ivoire

2.4.3 International Minutes

 All Business Unlimited Plans can use their international minutes to call the following countries:

Afghanistan Denmark Kyrgyzstan San Marino

Algeria Ecuador Laos Saint Lucia
Andorra Egypt Lebanon Saudi Arabia
Angola El Salvador Lesotho Serbia
Anguilla Estonia Liechtenstein Singapore
Antigua Ethiopia Luxembourg Slovakia
Argentina Faroe Islands Macau South Africa
Armenia Fiji Malawi Spain
Aruba Finland Malaysia Sri Lanka
Australia France Malta Sudan
Austria French Guiana Martinique Surinam
Bahrain French Polynesia Mauritius Swaziland
Bangladesh Georgia Mexico Sweden
Belarus Germany Moldova Switzerland
Belgium Ghana Monaco Syria
Belize Gibraltar Mongolia Taiwan

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Benin Greece Mozambique Tajikistan

Bermuda Grenada Namibia Tanzania
Bhutan Guadeloupe Nepal Thailand

Bolivia Guatemala Netherlands Trinidad and Tobago

Bosnia Guernsey New Caledonia Turkey
Botswana Guyana New Zealand Turkmenistan
Brazil Haiti Nicaragua Uganda
Virgin Islands Honduras Niger Ukraine
Brunei Hong Kong Nigeria UAE
Bulgaria Hungary Norway United kingdom
Burkina Faso Iceland Oman Uruguay
Cambodia India Pakistan USA
Cameroon Indonesia Palau Uzbekistan
Canada Iran Panama Venezuela
Cape Verde Iraq Paraguay Vietnam
Cayman Islands Ireland Peru Yemen
China Myanmar Philippines Zambia
Colombia Italy Poland Micronesia
Republic of the Congo Ivory Coast Portugal Comoro
Congo Japan Puerto Rico South Sudan
Costa Rica Jordan Reunion Montserrat
Croatia Kazakhstan Romania North Korea
Samoa Kenya Russia Palestine
Cyprus South Korea Rwanda
Czech Republic Kuwait

2.4.4 Speed Boosters for Business Unlimited Plans

Daily Weekly Monthly

QR 10 (Fair Usage policy of 5GB per QR 50 (Fair Usage policy of QR 100 (Fair Usage policy of
day) 25GB per week) 100GB per month)

2.4.5 Passport Packs Add-ons for Business Unlimited Plans

Weekly Passport Pack Monthly Passport Pack

QR100 for 1GB + 100 minutes valid for 1 week QR320 for 4GB + 300 min valid for 1 month

This Add-on is valid in the same countries provided for the roaming countries for Business Unlimited 450 and
Business Unlimited VIP plans.

2.4.6. Lifestyle Packs

A. Valet Parking fair Usage Policy

 As a Vodafone Business Unlimited customers, you’ll get free valet parking in major malls and entertainment
venues in Qatar including the Pearl (Porto Arabia and Medina Centrale), Lagoona Mall, Dar El Salam Mall and
Ezdan Mall. Valet Parking Cards are available in 17 Vodafone Retail Stores including Villagio, City Centre,
Landmark etc.

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 Tariff Document: Business

 There is a fair usage policy of 50 usages per year.

 Vodafone may disable the Valet Parking Privilege at its own discretion. In addition, the cardholder must only
use each card, which means that each Valet service will be provided once per hour, and cannot be shared
amongst other users/cars.

B. Qatar Airways Q-miles (Qmiles)

 All Business Unlimited Plan customers will get QMiles on all Unlimited Plans (“Eligible Customer”).
 Eligible Customers will be able to get fixed monthly QMiles based on the Eligible Customers plan value as
above. Eligible Customers will need to register their Qatar Airways Privilege club card number with Vodafone
by visiting any of our stores or by calling our call centre to start earning QMiles thirty days after payment of
their Vodafone bill.
 Eligible Customers who are not already a Qatar Airways privileged card member can sign up for a privilege
club account at https://www.qatarairways.com/en-de/Privilege-Club.html
 QMiles are calculated on monthly basis. Customers joining the Programme in the middle of their bill cycle
will get Q-Miles based on their full plan value. Eligible Customers number must have an active number to
enjoy earning QMiles for e.g. if a number is barred in January 2019 and then paid only in February 2019 to
unbar the number then in that case the Customer will only get Q-Miles for the month of February 2019.
 If Eligible Customer cancels their Vodafone number, they will still keep their existing Q-Miles, but will not
accumulate any more Q-Miles.
 QMiles are generated once a month up to 30 days after payment of the bill. To get more information about
QMiles programme please visit https://www.qatarairways.com/en-de/Privilege-Club.html. If you give the
incorrect privilege card number by mistake, Vodafone cannot be responsible however you may resubmit the
correct one to start getting the points. All Eligible Customer with any existing discount over 10% are excluded
from this Programme except Vodafone for All (50%) customers.
 You can sign up and register for your Qatar Airways Privilege Club account by clicking here
https://www.qatarairways.com/en/Privilege-Club/join-now.html

C. Extras

 Customers can purchase any of the Extras below. Each Extra and its value is valid up until the end of each bill
cycle and any unused value will be forfeited at the end of the bill cycle.
 When deactivating any Extra, the customer forfeits the Extra value. Customers can add as many Extras on the
same plan as they desire. Customers cannot add the same Extra more than once on the same plan in the
same month.
 All Extras recur automatically each month and recurrence will only be stopped when requested by the
customer by calling customer care on 110 from a mobile phone in Qatar or 974 800 110 from overseas or
by sending an email to [email protected]. All included value in Extras are for local use only,
except for Vodafone Passport and International Key. Any usage in excess of the included value will be
charged at standard prices.
 The International Key Extra allows customers to use their free local minutes included in the Postpaid Plan
for international calls and receive calls whilst roaming. The following countries are not included in
International Key: Satellite, Pakistan, Sri Lanka, Ethiopia, Bangladesh, Afghanistan, Somalia, Eritrea, Ghana
and Mauritiana (a full list is provided in the Table below). Customers need to pay QR100 per month to get
International Key. For a list of premium countries please visit www.vodafone.qa
 Customers can activate International Key by calling 122 from a Vodafone line or 8007122 from any other
line in Qatar. International Key cannot be used for SMS or Data in Qatar or while roaming or to make outgoing
calls while roaming. Once activated the International Key will be recurring monthly charge until cancelled
by the Customer by calling 122 from a Vodafone line or 8007122 from the any other line in Qatar.

Extras Price Per Month Value

Vodafone Passport QR50 This Extra entitles customer to roam with one rate for all
BlackBerry Internet QR49 1GB
Service

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BlackBerry QR150 1GB

Enterprise Service
India Red Add-on QR35 1200 India Minutes

D. Local Add-Ons

 To apply this Add-on, the Customer (Chooser of the account) should call the Customer care by dialling 111
from their Vodafone Number.

Description Monthly Allowance Monthly Price (QR)

Local Voice (Mins) to any local 200 8
operator 300 12
500 20
1000 40
1500 60
Local Data (GB) 1 35
2 40
3 45
4 50

E. International Add-Ons

 For only QR 35 per month Customer can add a pre-set number of minutes to make international calls to
Egypt, Nepal, Sri Lanka, Philippines, Pakistan or Bangladesh.
 To apply this Add-on, the Customer (Chooser of the account) should call the Customer care by dialling 111
from their Vodafone Number.

Country Benefits
Egypt 220 minutes to call any number in Egypt
Nepal 475 minutes to call NTC numbers in Nepal
Sri Lanka 160 minutes to call any number in Sri Lanka
Philippines 600 minutes to call Globe & Smart Telecom numbers in Philippines
Pakistan 475 minutes to call any number in Pakistan
Bangladesh 700 minutes to call any number in Bangladesh
India 1200 minutes to call any number in India
Turkey 150 minutes to Turkey

F. International Bundles

 The Customer can opt in for the Internet Bundles by contacting Vodafone Customer Care on 110 or visiting
any Vodafone Retail store.

Add Description Monthly International minutes Monthly Price (QR)

Pack 1 30 15
Pack 2 50 25
Pack 3 60 30
Pack 4 100 50
Pack 5 135 68

 International Bundles exclude calls made to Cuba, Tunisia, Algeria, Mauritania, Morocco, Eretria and
Satellite Destinations from Qatar.

G. Special international key

 All Business Customers on Go Business, Unlimited and Red Plans can subscribe to the Special International
Key by contacting their account manager for only QR75 per month.

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 Once subscribed the Special International Key will be automatically added to your Plan and charged every
month unless you unsubscribe by contacting their account manager.
 Special International Key provides users with 500 international minutes to call all international destinations
except Cuba and Satellite. However, calls to Tunisia will be limited to a maximum of 30 minutes and calls to
Eritrea, Morocco, Mauritania and Algeria will be limited to a maximum of 50 minutes in total.

H. Lite Key

 Lite Key provides for only QR 35 per month Customer can add a pre-set number of minutes to make 2000
international calls to to the following countries.

United Kingdom India United States Singapore

Mexico China Canada Malaysia
Norway Denmark Ireland Sweden
South Korea Romania Mongolia Peru
Puerto Rico Iceland Slovakia

 To apply this Add-on, the Customer (Chooser of the account) should call the Customer care by dialling 111
from their Vodafone Number.

3. Mobile Internet Packs

3.1 The Customer can opt in for the Internet Extras by contacting Vodafone Customer Care on 110 or visiting any
Vodafone Retail store.

3.2 The included value is for local use only (for Roaming Data use charges please check the rates on
www.vodafone.qa/roaming).

Extra Name Monthly Fee Value

Internet Pack 70 QR 70 6 GB
Internet Pack 110 QR110 10 GB
Internet Pack 200 QR200 20 GB
Internet Pack 300 QR 300 35 GB
Internet Pack 500 QR 500 Unlimited

3.3 The value of each plan will be valid until the end of each Bill Cycle, and any unused value will be expired at
the end of the Bill Cycle Date. Once You consume the Internet value included in your Mobile Internet plan
you will be charged for additional Data Access as per the Rate Card below.

3.4 All ‘Unlimited’ data Plans/Add-Ons (Products) are subject to a ‘Fair Usage Policy’. Customers subscribing to
the Unlimited Data Products will have a reduced maximum speed of 1Mbps on reaching data usage of 150GB
within their bill cycle. The reduced speed i.e. throttling will be removed once the subscriber reaches the
renewal date or bill cycle.

4. Mobile Broadband Plans

4.1 The Customer can opt in for the Mobile Broadband Plans by contacting Vodafone Customer Care on 110 or
visiting any Vodafone Retail store.

4.2 The included value is for local use only (for Roaming Data use charges please check the rates on
www.vodafone.qa/roaming).

Plan Value Price

New Mobile Broadband Super 32GB QR225

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Machine to Machine 50MB QR20

Mobile Broadband Unlimited Unlimited QR500
Mobile Broadband 90 9GB QR90
Mobile Broadband 110 12GB QR110
Mobile Broadband 150 17GB QR150
Mobile Broadband 275 100 GB QR275
Mobile Broadband350 Unlimited QR350

4.3 The value of each plan will be valid until the end of each Bill Cycle, and any unused value will be expired at
the end of the Bill Cycle Date.

4.4 Once you consume the Internet value included in your Mobile Broadband plan you will be charged for
additional Data Access as per the Rate Card below.

4.5 Mobile Broadband Unlimited data Plans/Add Ons (Products) are subject to a ‘Fair Usage Policy’. Customers
subscribing to the Unlimited Data Products will have a reduced maximum speed of 1Mbps on reaching data
usage of 150GB within their bill cycle. The reduced speed i.e. throttling will be removed once the subscriber
reaches the renewal date or bill cycle.

4.6 Mobile Broadband Unlimited 250 plan will have a maximum speed of 3Mbps and has a ‘Fair Usage Policy’ of
200 GBs. The speed is reduced to 1Mbps till the end of the bill cycle and the speed is reset to 3 Mbps at start
of billing cycle.

4.7 Mobile Broadband Unlimited 350 plan will have a maximum speed of 15Mbps. The product has a ‘Fair Usage
Policy’ of 600 GBs and the speed is reduced to 1Mbps till the end of the bill cycle. The speed is reset to 15
Mbps at start of billing cycle. This plan includes free calls to landlines inside Qatar and the customer will have
an option to opt for fixed number instead of mobile number.

5. Roaming Packs

5.1 Passport Pack

5.1.1 Customers can benefit from the following daily, weekly and monthly packs for a cost-effective voice and data
roaming service when travelling to any of the Vodafone Passport countries below:

Pack Price Benefits Activation Code Validity

Passport Daily QR 30 Get 60 minutes to receive calls from To activate: Dial 1 day
Pack any country or make calls to any *110*50#.
country while roaming within any of
the Vodafone Passport countries. No automatic
150 MB renewal.
Passport Weekly QR 100 Get 100 Minutes to receive calls and To 1 week
Pack make calls to all numbers. activate: Dial *110*
Excluding Premium and Satellite 110#
Numbers.
1GB
*1GB Extra for GCC Countries
No automatic renewal.

Passport Bi- QR 180 Get Unlimited minutes to receive To activate: Dial 2 weeks
Weekly Pack calls and 160 minutes to make calls *110*140#
from any country or make calls to
any country while roaming within No automatic
any of the Vodafone Passport renewal
countries.
2GB
Passport QR320 Get unlimited receiving and 300 To activate: Dial 30 ay
Monthly minutes to make calls from any *110*30# s

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country or make calls to any

country while roaming within any of No automatic
the Vodafone Passport countries. renewal
4GB

5.1.2 Customers can subscribe to Vodafone Roaming Packs while you are in Qatar or abroad by dialling the
activation code above or through the MyVodafone App
.
5.1.3 Vodafone Passport Pack has a specific validity period from activation. Customers can re-subscribe only after
their current Roaming Packs subscription has expired. After the validity any remaining voice/data allowance
will expire.

5.1.4 Customers will receive an SMS when their data benefits are consumed or when the validity period has
expired. If additional data is consumed before the expiry date, standard rates will apply available at
vodafone.qa/roaming

6. Vodafone Passport Card

6.1 All Customers who purchase the Passport Card (“Passport Card”) by paying QR100 shall receive the benefits
below with 7 days’ validity:

Roaming Offer Roaming Minutes

1 GB 100 outgoing and incoming
1 GB extra for GCC Countries Excludes Premium and Satellite Numbers

6.2 The benefits are only applicable in the passport pack countries available at www.vodafone.qa/passportpack.
Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone website
www.vodafone.qa. Activation is valid for seven (7) days and Customers can active several cards at the same
time.

6.3 If the Customer consumes more than the total data/voice allowance before the expiry then standard rates
below will apply. Customer will receive an SMS notification when their data/voice is consumed or when the
validity period has expired.

6.4 Customer can also dial *129# or check the My Vodafone App. to know the remaining data allowance in the
Offer. Any remaining data/voice in the Passport Card if not consumed within 7 days from the activation date
will expire. Customers can use the Passport Card along with Vodafone Passport Pack.

6.5 Passport Countries are available at http://www.vodafone.qa/en/business/services-and-solutions/roaming-

solutions.

7. Roaming Monthly Pack

7.1 Customers can subscribe to Vodafone Business Roaming Monthly Pack while in Qatar or abroad by dialling
the activation code as below:

Pack Price Benefits Activation Validity

Code
Passport Monthly Pack QR 500 200 minutes to receive calls To activate: Dial 30 days
from any country or make *110*222#
calls to any country while
roaming in any country No automatic
worldwide (except below) renewal
and 2GB for Internet.

7.2 All countries worldwide are included in the Roaming Monthly Pack excluding- American Samoa, Andorra, ,
Belize, Bhutan, , Brunei Darussalam, Bermuda Cameroon, Cambodia, Comoros Islands, Cote d Ivoire, Central
African Republic, Djibouti, Ecuador, Equatorial Guinea, Falkland Islands, Iceland, Lebanon, Lesotho, Macau,

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 Tariff Document: Business

Mongolia, Mauritania, Mali, Niger, Philippines, Palau, Russian federation, Saint Pierre and Miquelon, Sao Tome
and Principe, Singapore, Somalia, Seychelles, Vietnam and Zimbabwe.

7.3 Vodafone Passport Pack is valid for 30 days from activation. Customers can re-subscribe only after their
current Vodafone Business Roaming Monthly Pack subscription has expired. After the validity any remaining
data allowance will expire.
7.4 Customers will receive an SMS when their data benefits are consumed or when the validity period has
expired. If additional data is consumed before the expiry date, standard rates will apply available at
vodafone.qa/roaming

8. National Rate Card

Cost Unit
National Voice QR 0.25 Per minute
Video Calling QR 0.45 Per minute
National SMS QR 0.30 Per SMS
National MMS QR 0.90 Per MMS
Mobile Internet QR 0.99 Per MB
Mobile Broadband QR 0.10 Per MB

8.1 All calling prices are charged per minute and Mobile internet usage is charged on per MB increments.

9. International Rate Card

Cost Unit
International SMS QR0.60 Per SMS
International Video Calling QR 1.80 Per minute
International MMS QR1.35 Per MMS

10 Roaming Rate Card

10.1 Customer can now get roaming in over 180 countries. However, roaming in a small portion of these countries
(less than 1% of total) may have delayed charges of up to 31 days. 25.2 To activate full roaming in
certain countries list available at http://www.vodafone.qa/en/support/faqs/plans/roaming , please note that
Customer will need to provide a valid credit card as a security guarantee or pay a deposit of QR 2,000 at any
Vodafone Store

10.2 To learn more and find out which other countries are included, please contact 122 or visit our nearest Vodafone
store or http://www.vodafone.qa/en/plans-and-numbers/other-services/roaming.

Local Calls GCC Internation Receiving SMS Data MMS

Calls back to al Calls calls
Qatar
QR/min QR/min QR/mi QR/min QR/min QR/S QR/MB QR/MMS
n MS
GCC 0.88 2.00 2.00 17.00 0.80 0.22 1.82 3.00
Vodafone
2.00 4.00 10.00 17.00 1.50 1.50 15.00 5.00
Countries
Middle East
and North 3.00 8.00 17.00 17.00 2.25 1.50 55.00 5.00
Africa
Americas and
Europe 3.00 10.00 17.00 17.00 2.25 1.50 55.00 7.00

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 Tariff Document: Business

Local Calls GCC Internation Receiving SMS Data MMS

Calls back to al Calls calls
Qatar
QR/min QR/min QR/mi QR/min QR/min QR/S QR/MB QR/MMS
n MS
Asia &
3.00 10.00 17.00 17.00 2.25 1.50 55.00 7.00
Oceania
Africa & Rest
5.00 12.00 17.00 17.00 2.25 1.50 55.00 9.00
of the World
Satellite & In-
flight 30.00 30.00 30.00 30.00 30.00 2.00 75.00 10.00
Services

Roaming Countries

Zone Countries
GCC United Arab Emirates; Saudi Arabia; Bahrain; Kuwait and Oman
Middle East and Lebanon; Iran; Syria; Morocco; Tunisia; Iraq; Jordan; Algeria; Yemen;
North Africa Palestine (including Gaza & West Bank) and Sudan

Nepal; Thailand; French Polynesia; Philippines; Vietnam; Guam; Sri Lanka Japan; Nauru;
Asia and Oceania Pakistan; Cambodia; Norfolk Island; Bangladesh; Hong Kong Northern Mariana Islands;
China; Brunei; Papua New Guinea; Indonesia; Taiwan; Samoa; Singapore; East Timor;
Solomon Islands; Malaysia; Fiji; Tonga; Macau, New Caledonia, Vanuatu; South Korea;
Kyrgyzstan and Cook Islands
Russia; Aruba; Falkland Islands; Croatia; Guatemala French Antilles; Brazil Peru; Grenada;
Africa and Rest of Bosnia & Herzegovina; Lithuania Guyana; Mexico; Luxembourg; Haiti; Belarus;
the World Liechtenstein; Honduras; Colombia; Jamaica; Kosovo; Serbia; Anguilla; Montserrat;
Argentina; Antigua & Barbuda; Netherlands; Antilles; Venezuela; Bahamas; Nicaragua;
Iceland, Ukraine; Barbados; Panama; Montenegro; Belize; Puerto Rico; Georgia; Bolivia; St
Barth; Greenland ; British Virgin Islands; St Kitts & Nevis ; Dominican Republic; Cayman
Islands; St Lucia; Bermuda; Chile; St Martin; Moldova; Costa Rica; St Vincent & The
Grenadines; Paraguay; Cuba; Trinidad & Tobago; El Salvador; Ecuador; Turks & Caicos
Islands; Uruguay; Senegal; Rwanda; Virgin Islands (USA); Botswana; Gabon; Latvia; Ivory
Coast; Mali; Afghanistan; Mozambique; Niger; Azerbaijan; Togo; Réunion; Kazakhstan;
Uganda; Comoros; Maldives; Chad; Antarctica; Mongolia ;Mauritius ;Burkina Faso;
Kyrgyzstan; Gambia; Burundi; Armenia; Mauritania; Cameroon; Laos Seychelles; Congo;
Palau; Benin; Guinea Bissau; Tajikistan; Equatorial Guinea; Lesotho; Turkmenistan; Libya ;
Madagascar; Uzbekistan; Namibia; Malawi; Ethiopia; Sierra Leone; Mayotte; Kenya; Angola;
Sao Tome & Principe; Djibouti; Central African Republic; Swaziland; Nigeria; Guinea; Cape
Verde; Tanzania; Liberia and Congo (DRC).

Tariff Modification Version Control

Tariff Modification Version Effective Date Description of Change

Number

EPP 1.27 5 December 2017 Additional Data of 1 GB has been removed from
the Business value plans.
EPP 1.28 23 January 2018 Changes in 2.1, 2.3, 3, 4.12, 4 and 6.
EPP 1.29 6 February 2018 Changes in 2.1
EPP 1.30 1 April 2018 Changes in 11
EPP 1.31 15 April 2018 Changes in 2.3
EPP 1.32 23 April 2018 Changes in 2.1
EPP 1.33 08 August 2018 Changes in 2.1, 2.3, 3, and 6.3

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Tariff Document: Business

EPP 1.34 3 September 2018 Changes in 6.2

EPP 1.35 4 December 2018 Changes in 2.1, 2.2, 2.3, 4.12, 6, 8, 2.3
EPP 1.36 20 February 2019 Changes in 1
EPP 1.37 24 February 2019 Changes in 2.3
EPP 1.38 1 April 2019 Changes in 10
EPP 1.39 21 May 2019 Changes in 3A
EPP 1.40 23 May 2019 Changes in 2.1
EPP 1.41 29 May 2019 Changes in 6
EPP 1.42 11 June 2019 Changes in 3A
EPP 1.43 18 June 2019 Changes in 4
EPP 1.44 30 September 2019 Changes in 2.4
EPP 1.45 3 October 2019 Changes in 2.1.3 and 4B
EPP 1.46 22 October 2019 Changes in 2.4, 2.1.3, 3
01 1 January 2020 Tariff No. changed and changes in 2.1, 2.2 and
2.2.2
02 19 March 2020 Changes in 1.5 and 2.4.6. (H),

O3 19 March 2020 Changes in 4.2

04 23 March 2020 Changes in 2.2.2

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