To passengers using mobility scooters:

Make sure to read this before using JR Central lines

Accessible trains and mobility scooters you can use

 Your mobility scooter’s size should not exceed 70cm in width and 120cm in length and height. (These are the
same dimensions required for manual and other types of wheelchairs.)
 Mobility scooter users can board conventional line carriages that are both vestibule-free and step-free.
*Limited express train carriages and some rapid or local train carriages that have vestibules or steps cannot
accommodate mobility scooters. Meanwhile, you can board some carriages that are equipped with small steps.
For details, inquire JR Central’s telephone information center (service is provided in Japanese)*1.
 The space that mobility scooter users can access on the Tokaido-Sanyo Shinkansen is limited to the
multi-purpose room of Series N700 carriages. In addition to being within the dimensions mentioned above,
mobility scooters that can be accommodated are only those with both of the following capabilities:
(a) Capable of maneuvering right angles (i.e. Mobility scooters that meet both conditions (1) and (2))
(1) Can turn a 0.9m-wide, right angle within five adjustments
(2) Can turn a 1.0m-wide, right angle without making any adjustments
(b) Capable of turning 180 degrees
Can turn 180 degrees within a space that’s less than 1.8m wide
Your mobility scooter has these capabilities if the vehicle’s body is labeled with a sticker indicating turning
capabilities (“Turning Capability ○○○”), a sticker indicating a star count (“Turning Capability ★★★”), or an
“Advanced Mobility Scooter Sticker” issued by the Japan Assistive Products Evaluation Center or other
institutions. Please note in advance that if these labels are not on your mobility scooter, we will check with you
whether your wheeled aid has the capabilities in question.

Accessible stations
 Mobility scooters can only be used between stations (including transition stations) that are installed with special
equipment. Access hours may be limited depending on the station.

Contacting us when using JR Central lines

To passengers boarding conventional lines:

 You might require assistance in getting around the station or in boarding and detraining; therefore, we encourage
you to notify us in advance. Please let us know as soon as you arrange your trip.
 Contact or inquire us at the service counter of the station you are departing from or by calling JR Central’s
telephone information center (service is provided in Japanese) *1.
 After you contact us, we will arrange staff and make adjustments with the station you are heading to. If we need
time for the arrangement, we might contact you separately about the results.
Passengers boarding the Tokaido-Sanyo Shinkansen:
 The space that mobility scooter users can access on the Tokaido-Sanyo Shinkansen is limited to the
multi-purpose room of Series N700 carriages. To use a multi-purpose room, please apply directly or via phone
to the station service counter between 10:00 of the day one month before your departure up to two days before
your departure. Before departing, purchase your ticket at the station you made your application at.
*Please check the Tokaido-Sanyo Shinkansen timetable for operating time and used carriages of Shinkansen
trains.
 For phone applications, call “our application number for JR Central area passengers who use wheelchairs”*2
(service is provided in Japanese) if you are departing from a Shinkansen station. When departing on a
conventional line, contact JR Central’s telephone information center (service is provided in Japanese) *1.
 We will take your application as much as possible up to the day before or on the day of your departure; however,
we encourage you to sign up early because if seats are fully booked, you may not be able to board your train of
choice.

Rules to follow when using our stations

 Mobility scooter-accessible stations are designed to enable passengers to self-navigate through station premises.
As a general rule, we ask passengers to navigate through such stations on their own.
 Safely maneuver your mobility scooter at slow speed (do not exceed 2km/h) and with due caution.
 To ensure safety, maneuver your mobility scooter away from the edge of the platform. When waiting for your
train, stop your mobility scooter in parallel to the track and make sure to apply the brakes.
 When using our stations, please follow instructions given by station staff.

Other precautions
 You may not be able to board trains during crowded periods or when train service is disrupted.
 Please note in advance that if the train you were planning on boarding changes its number of carriages or
suspends services, you may have to get on a later train that can accommodate you.
*If a train that was planning on employing Series N700 carriages changes its carriages to a different model, you
will have to board a later train that employs Series N700 carriages and has a vacant multi-purpose room.
 When using JR Central lines, we encourage you to come to the station early.
 Passengers who cannot use the lavatory or navigate inside trains alone are asked to be accompanied by an
assisting individual. We ask such individuals to provide support in stations and on trains, and offer guidance in
emergencies.
 Passengers are responsible for dealing with accidents, disputes, damage to property, and so forth caused by
maneuvering their mobility scooters while using JR Central facilities. JR Central will not accept any liability
therein.
 Other general handlings are to be based on conditions of carriage.

*1 JR Central’s telephone information center (service is provided in Japanese)

http://jr-central.co.jp/info/fee.html
*2 Our application number for JR Central area passengers who use wheelchairs
http://railway.jr-central.co.jp/pwd/wheelchair/tel.html
List of mobility scooter-accessible stations (As of April 1, 2018)
*Contact JR Central’s telephone information center (service is provided in Japanese) when using JR Central lines.
*These stations may not be accessible due to construction projects or other reasons.
 Name of line Mobility Precautions for using these stations
scooter-accessible
stations
Tokaido Shinkansen Tokyo
Tokaido Shinkansen Shinagawa
Tokaido Shinkansen Shin-Yokohama
Tokaido Shinkansen Odawara
Tokaido Shinkansen Atami
Gotemba Line Matsuda The North Exit is not accessible.
Gotemba Line Gotemba
Gotemba Line Shimo-Togari *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line/Tokaido Shinkansen Mishima ・The South Exit is not accessible to Tokaido Shinkansen users.
・The North Exit is not accessible to Tokaido Line users.
・You can’t transfer between the Tokaido Shinkansen and Tokaido Line.
Tokaido Line/Gotemba Line Numazu ・The Antre ticket gate is not accessible.
Tokaido Line Katahama *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Hara *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Yoshiwara *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line/Minobu Line Fuji
Tokaido Shinkansen Shin-Fuji
Minobu Line Fujinomiya ・You can only board trains departing from or arriving at track numbers 2 and
3.
Minobu Line Nishi-Fujinomiya
Tokaido Line Shin-Kambara *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Okitsu *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Shimizu

Tokaido Line Kusanagi

Tokaido Line Higashi-Shizuoka

Tokaido Line/Tokaido Shinkansen Shizuoka ・The Parche ticket gate is not accessible.

Tokaido Line Abekawa *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Mochimune ・You can board trains departing from or arriving at track numbers 2 and 3.
*Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Yaizu

Tokaido Line Nishi-Yaizu

Tokaido Line Fujieda

Tokaido Line Rokugo *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Shimada

Tokaido Line Kanaya *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Kikugawa

Tokaido Line/Tokaido Shinkansen Kakegawa

Tokaido Line Aino *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Fukuroi ・You can only board trains departing from or arriving at track numbers 2 and
3.
Tokaido Line Iwata

Tokaido Line Toyodacho *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Tenryugawa *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line/Tokaido Shinkansen Hamamatsu ・The May One ticket gate is not accessible.

Tokaido Line Takatsuka *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Maisaka *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Araimachi ・You can board trains departing from or arriving at track numbers 2 and 3.
*Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Washizu *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Shinjohara *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line Futagawa *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line/Iida Line/Tokaido Shinkansen Toyohashi

Tokaido Line Gamagori

Tokaido Line Koda *Check with Okazaki Station in advance about using mobility scooters. .

Tokaido Line Aimi *Check with Okazaki Station in advance about using mobility scooters.

Tokaido Line Okazaki

Tokaido Line Anjo ・You can only board trains departing from or arriving at track numbers 1, 2,
and 3.
Tokaido Line Mikawa-Anjo
Tokaido Shinkansen Mikawa-Anjo
Tokaido Line Higashi-Kariya

Tokaido Line Noda-shimmachi

Tokaido Line Kariya

Tokaido Line Aizuma *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Tokaido Line/Taketoyo Line Obu
Taketoyo Line Higashiura *Check with Handa Station in advance about using mobility scooters.
Taketoyo Line Kamezaki *Check with Handa Station in advance about using mobility scooters.
Tokaido Line Kyowa
Tokaido Line Minami-Odaka

Tokaido Line Odaka

Tokaido Line Kasadera

Tokaido Line Atsuta

Tokaido Line/Chuo Line Kanayama

Tokaido Line/Chuo Line/Kansai Line/Tokaido Nagoya

Shinkansen
Tokaido Line Biwajima

Tokaido Line Kiyosu

Tokaido Line Inazawa

Tokaido Line Owari-Ichinomiya

Tokaido Line Kisogawa

Tokaido Line/Takayama Line Gifu ・The ticket gate on the third floor is not accessible.
・You will be asked to take the elevator outside the ticket gate to navigate
between the ticket gate and platform
Tokaido Shinkansen Gifu-Hashima
Tokaido Line Nishi-Gifu
Tokaido Line Hozumi

Tokaido Line Ogaki

Tokaido Line Tarui

Tokaido Shinkansen Maibara

Tokaido Shinkansen Kyoto

Tokaido Shinkansen Shin-Osaka

Iida Line Toyokawa
Takayama Line Unuma *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Takayama Line/Taita Line Mino-Ota

Chuo Line Chikusa ・The underground ticket gate is not accessible.

Chuo Line Ozone ・The South ticket gate is not accessible.

Chuo Line Shin-Moriyama

Chuo Line Kachigawa

Chuo Line Kasugai

Chuo Line Jinryo

Chuo Line Kozoji

Chuo Line/Taita Line Tajimi

Chuo Line Tokishi

Chuo Line Mizunami

Chuo Line Ena *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Chuo Line Nakatsugawa
Taita Line Kani *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Kansai Line Hatta *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Kansai Line Haruta *Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.
Kansai Line Kanie ・The eastbound platform is open between 5:50-9:00 (only accessible for
boarding from the West Exit ticket gate)
Kansai Line Kuwana

Kansai Line Yokkaichi

Kansai Line/ Kisei Line Kameyama

Kisei Line/Meisho Line Matsusaka ・The Meisho Line is not accessible.

Sangu Line Iseshi ・The JR-side ticket gate is accessible.
Sangu Line Toba ・The JR-side ticket gate is accessible.
*Station staff is absent during certain time periods such as early morning or
late-night hours. Please check in advance.