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    Leadership Procedure

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    This document establishes the parameters to measure Apple's commitment and leadership in quality management. Details the responsibilities of senior management, quality management committee, quality engineering management and customer satisfaction management to ensure compliance with quality and customer satisfaction objectives.

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    © All Rights Reserved
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    Leadership Procedure

    Uploaded by

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    43 views9 pages
    This document establishes the parameters to measure Apple's commitment and leadership in quality management. Details the responsibilities of senior management, quality management committee, quality engineering management and customer satisfaction management to ensure compliance with quality and customer satisfaction objectives.

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    This document establishes the parameters to measure Apple's commitment and leadership in quality management. Details the responsibilities of senior management, quality management committee, quality engineering management and customer satisfaction management to ensure compliance with quality and customer satisfaction objectives.

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    © © All Rights Reserved

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    This document establishes the parameters to measure Apple's commitment and leadership in quality management. Details the responsibilities of senior management, quality management committee, quality engineering management and customer satisfaction management to ensure compliance with quality and customer satisfaction objectives.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    43 views9 pages

    Leadership Procedure

    Uploaded by

    ScribdTranslations
    This document establishes the parameters to measure Apple's commitment and leadership in quality management. Details the responsibilities of senior management, quality management committee, quality engineering management and customer satisfaction management to ensure compliance with quality and customer satisfaction objectives.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 9

    Qualification: AREA: Version: Page:

    LEADERSHIP PROCEDURE AND CUSTOMER COMMITMENT High direction 01 2/18

    1. AIM

    Establish the parameters that allow measuring the level of commitment and leadership of all areas
    of the Apple company, with respect to the quality management system. In order to ensure the
    achievement of the planned results, promoting the continuous improvement of the system and
    based on ISO 9001:2015 standards.

    2. SCOPE

    The procedures and parameters established in this document are administered by the Quality
    Management department and are a source of consultation and application for all other areas of the
    company, since all of them are involved with the continuous improvement of the system.

    3. DOCUMENTS TO CONSULT

    3.1. ISO 9001:2015 STANDARD. Quality Management System-Requirements


    3.2. ISO 9000:2015 STANDARD. Quality Management Systems - Fundamentals and Vocabulary

    4. DEFINITIONS

    For the purposes of this procedure, the following definitions are considered, the same ones that are
    indicated in the ISO 9000:2015 standard:

    4.1. Commitment: Involvement with the company's objectives and goals


    4.2. Leadership: Ability to influence others to make things happen.
    4.3. Manager: Person who takes responsibilities, decisions and performs managerial functions
    on behalf of the organization.
    4.4. Area: Refers to both organs and organic and functional units of an Entity.
    4.5. Preparation Manager: Role responsible for the preparation of the internal document. This
    role can be assumed by the person in charge of the process or assigned by him to any
    Specialist from the same area to which the process belongs.
    4.6. Policy: Expression of the thoughts of the highest management levels of the company.
    4.7. Process: A set of mutually related activities that use inputs to provide an intended result.
    4.8. Document: Information and the medium in which it is contained.
    4.9. Internal Document: Document created and approved by Apple Computer in the field of
    product design and development.
    4.10. Continuous improvement: Instrument to contribute to the ability to achieve the
    organization's objectives.
    4.11. Regulation: It is an ordered set of rules or precepts of a general nature dictated by the
    Senior Management of the Entity and mandatory compliance. It does not include those
    regulations established by legal standard.
    4.12. Active participation: Taking part in an activity, event or situation
    4.13. Customer: Person or organization that could receive or that receives a product or
    1.1. service intended for or required by that person or organization.
    1.2. Quality management: Quality management may include establishing quality policies and
    objectives, and the processes to achieve these objectives through planning,
    Qualification: AREA: Version: Page:
    LEADERSHIP PROCEDURE AND CUSTOMER COMMITMENT Quality management 01 2/18

    1.3. quality assurance, control and improvement.

    2. BASIC CONDITIONS

    2.1. The procedure for the preparation, review, approval and dissemination of the described
    procedure is based on point 5. Leadership, from the ISO 9001:2015 Standard.
    2.2. The procedures and guidelines of the processes of the Apple Computer company are
    documented in the inventories of all areas involved in the continuous improvement
    process, such as quality management.
    2.3. This document complies with national specifications and standards issued by the
    government.

    3. RESPONSIBILITIES

    No. Responsible Responsibilities Work document

    1.1. Ensure the integrity and maintenance of the


    quality management system in all areas of the company.

    1.2. Actively participate in periodic meetings to


    validate the objectives and goals of the quality management
    system.
    Report on goals
    and objectives of
    Senior Management 1.3. Actively lead quality management system the quality
    1
    (CEO) programs in all areas of the company. management
    system (RE-SGC-
    AD-01)
    1.4. Prepare quality audit reports that include
    process performance indicators.

    1.5. Ensure compliance with current national and


    international standards, for an adequate legal framework of
    the company

    1.1. Ensure that the quality management system


    is implemented effectively in all areas of the company.
    Meeting Agenda
    and Review of the
    Quality Management 1.2. Prepare reports and relevant reports on Quality
    2 quality management to Senior Management.
    Commission Management
    System (RE-SGC-
    CGC-01)
    1.3. Lead, monitor, review and take corrective
    actions to ensure compliance with objectives and goals.
    1.1. Active participation in meetings on the
    development and application of quality tools in the production
    process.

    1.2. Detect and investigate product


    nonconformities during the production process.

    1.3. Ensure the reduction of non-conforming Registry of Non-


    Quality Engineering products according to the standards established in the
    3 Conformities (RE-
    Management company's internal regulations. SGC-GIC-01)

    1.4. Lead and define the objectives and goals of


    the quality program in the company's production area.

    1.5. Carry out the actions established by senior


    management, as well as the relevant documentation of the
    process and results.

    1.1. Develop consumer information collection


    strategies and evaluate satisfaction with the product.

    Customer
    Customer 1.2. Prepare reports and relevant reports on Satisfaction
    4 Satisfaction satisfaction and quality management to Senior Management. Measurement
    Management Record (RE-SGC-
    GSC-01)

    1.3. Lead, monitor, review and take corrective


    actions to ensure compliance and customer satisfaction.

    1.1. Send the internal and external audit reports to


    the coordination of the quality management system within the
    established deadline.

    Lead Auditor and 1.2. Ensure that processes generate and provide Registry of Non-
    5 External Auditor of the expected outputs according to established quality Conformities (RE-
    the process requirements. SGC-GIC-01)

    1.3. Provide records and reports of indicators and


    compliance with specific objectives set for said area.

    4. RECORDS
    Apple Computer Inc. Planning Department of the
    quality management system

    Report on Goals and Senior


    No. Control: RE-
    Objectives of the Quality management
    SGC-AD-01
    Management System CEO

    Date: ---/---/----

    Specific goal Updated


    General quality objective Advance %
    description Period

    Comments
    Signature of the
    person responsible
    Code….......................

    Apple Computer Inc. Planning Department of the quality


    management system

    Record of Meeting and Review Quality


    No. Control: RE-SGC-
    of the Quality Management Management
    CGC-01
    System Commission

    Date: ---/---/----

    Schedule Address Issue Quality plan


    Lic. …...................................... QMS
    Approved:
    Coordinator
    Signature

    Dr. ….................................... Senior


    Vo. Bo.
    Management Representative Signature

    Comments

    Apple Computer Inc. Version: 01

    Code: RE-SGC-GSC-01

    CUSTOMER SATISFACTION MEASUREMENT RECORD Approved: Manager

    Date: ---/---/----

    Customer:
    _________________________________________________________________________________
    Service provision order: _____________________________________________________________

    Qualification Degree
    ITEM Factors to Evaluate Bad Well Regular Total

    1-4 4-7 8 - 10

    1 Compliance with specifications

    2 Timely delivery

    3 Timely and effective response to complaints

    4 Timely administrative management

    5 Product quality

    6 Technical advice

    7 Timely response to suggestions


    8 Communication with the customer

    TOTAL

    Comments and Observations

    Official surveyed: Post: Signature:

    Apple Computer Inc.


    Quality Engineering Management

    No. Control: RE-


    Registry of Non-Conformities Quality Audit
    SGC-GIC-01

    No. AI/XX/XX

    Type of Non-conformity

    Major non-conformity Minor nonconformity Observation

    Origin
    Internal audit External audit

    Others:

    _________________
    Complaint, Claim By system operation

    Affects

    Product/Service Process Documentation

    System Others:

    ________________________________

    Auditor details

    Equipment:
    Name:_____________________ Date: __ /__ /__
    ___________________
    Detection Process/Subprocess: __________________________________

    Description (What, When, Where)

    Description: Evidence:
    (documents)

    Owner of the Signature Date of notification:


    process/Responsible for attention Name and title:
    __ /__ /__
    to the Finding
    International Organization for Standardization (ISO). (2015). ISO 9001:2015. Quality
    management systems-Requirements.

    Retrieved from https: https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:es

    [Consultation: September 28, 2020]

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