Bowen 2001
Bowen 2001
Bowen 2001
Article information:
To cite this document: John T. Bowen, Shiang-Lih Chen, (2001),"The relationship between customer loyalty and customer
satisfaction", International Journal of Contemporary Hospitality Management, Vol. 13 Iss: 5 pp. 213 - 217
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http://dx.doi.org/10.1108/09596110110395893
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John T. Bowen, Shiang-Lih Chen, (2001),"The relationship between customer loyalty and customer satisfaction", International
Journal of Contemporary Hospitality Management, Vol. 13 Iss: 5 pp. 213 - 217
http://dx.doi.org/10.1108/09596110110395893
John T. Bowen, Shiang-Lih Chen, (2001),"The relationship between customer loyalty and customer satisfaction", International
Journal of Contemporary Hospitality Management, Vol. 13 Iss: 5 pp. 213 - 217
http://dx.doi.org/10.1108/09596110110395893
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The relationship between customer loyalty and
customer satisfaction
John T. Bowen
University of Nevada, Las Vegas, Nevada, USA
Shiang-Lih Chen
University of Nevada, Las Vegas, Nevada, USA
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